# Compare Gong.io vs Fathom 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Fathom and Gong.io based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom --- # Fathom vs Gong.io Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FathomGong.io2/4 selected [Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) [## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15.00/month Value-for-Money 4.9 Functionality 4.9 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [808 reviews](#user-reviews) Positive 807 Neutral 0 Negative 1 [## Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [560 reviews](#user-reviews) Positive 550 Neutral 7 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,443 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings Recording 5.0 Call Transcription 4.9 Call Routing NA Call Center Management NA CRM 4.6 \--%Fit Missing features Not enough reviews Feature ratings Recording 4.8 Call Transcription \-- Call Routing NA Call Center Management NA CRM 4.5 User satisfaction User satisfaction 5.0 User reviews[808](https://www.capterra.com/p/276054/Fathom/reviews/) Ease of use 5.0 Functionality 4.9 Value for money 4.9 Customer support 5.0 User satisfaction 4.8 User reviews[560](https://www.capterra.com/p/157969/Gong-io/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc. Best for Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives. ## User reviews Pros & cons Caroline S. Cellular Health Consultant > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) Caroline S. Cellular Health Consultant > "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) VR Verified Reviewer Assistant Director > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040) JS Jayne S. Director > "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363) CC Christelle C. CEO and Owner > "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277) MH Mallory H. Customer Success Rep > "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) JM Jaaziah M. Student > "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) VR Verified Reviewer Account Executive > "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above apps it doesnt work" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859) KR Kwesi R. Vice President > "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488) EN Eric N. Director, DEI Consulting and Training > "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KM Kelly M. Managing Diretor > "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750) VR Verified Reviewer Associate Software Engineer > "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615) KC Kyle C. Senior Product Manager > "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me value worth the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) NM Noah M. Customer Onboarding > "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom calls. Because of..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and even..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) PI Parsa I. CEO > "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the screen so it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252) BR Brittany R. Head of Marketing > "I've used Fathom at two companies now and I actually brought my latest company into using it because it's so helpful. Although I like using it myself, one of my favourite features is the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6362043) KB Katie B. Account Manager > "The main challenge is if you are using a client's conferencing system, they might reject the notetaker joining the call and therefore you don't get the benefits." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6303704) David W. IT Manager > "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that must be done..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) AW Ammon W. Account Executive > "It won't let me put the video recordings in folders/ edit or delete parts of the video that aren't relevant." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6302658) CB Carlos B. Assistant Cordinator > "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) MM Michael M. Founder > "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no..." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) DS David S. Founder CEO > "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349) MM Michael M. Founder > "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) CAM Christian Andrew M. Co-President > "It is nice that it joins all meetings and is able to have the transcript, recording, key takeaways to do for the next meeting and topics within minutes of finishing a meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6299098) EN Eric N. Director, DEI Consulting and Training > "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) Leslie R. Fondatrice > "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) AS Alice S. Editor > "I use it to record all my meetings with clients, and it's so simple to get a great recording and send the link to clients with one click after the meeting finishes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6311984) AS Abdul S. CX Technical Writer > "Additionally, relying heavily on AI-generated notes may sometimes overlook the nuances of a conversation that only a human touch can capture." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6427441) JE Joy E. Marketing Assistant > "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting if I..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953) PB Peter B. Head of Sales > "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737) VR Verified Reviewer Director > "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037) JR Joel R. Production Coordinator > "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127) Sean M. Sr. Technical Recruiter > "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337) JW Joshua W. Project Manager > "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815) AS Alice S. Editor > "The webpage it creates for each meeting includes not only the recording, but so much information to make it easy to navigate through the recording to specific takeaways." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6311984) CK Cory K. Analytics Manager > "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708) MH Mallory H. Customer Success Rep > "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) MR Michelle R. Owner Business Consultant > "Some people don't even know their Note Taker attends when they don't based on their settings for the software)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442) MS Manvinder S. VP, Products > "The app automatically transcribes and summarizes meetings, allowing me to focus on the discussion without worrying about taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6448366) Oliver W. CTO > "The only issue I have seen is that sometimes Fathom creates action items for things that were already resolved on the call." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6466098) BP Brad P. CMO > "The summaries, action items, and ability to search or chat with past meetings are incredibly valuable." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6816941) AC Alissa C. Digital Marketing Specialist > "I have experienced some bugs with it loading on Zoom, and there is limited integration with Teams, but nothing too concerning." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6308579) JE Jacqueline E. Business Consultant > "Fathom is an incredibly reliable and easy-to-use meeting assistant that accurately captures summaries, transcripts, and action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) SH Scott H. President > "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a slide show and I..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) SH Scott H. President > "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e. always) blew off..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) VR Verified Reviewer Sales Manager > "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015) BY BREE Y. clerk > "Fathom is wonderful for capturing meetings that require documented minutes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7086752) HM Hannah M. Senior Fundraising Strategist > "The only awkward part of Fathom is that it joins Zoom meetings and all of my meetings are now recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6467615) CB Carlos B. Assistant Cordinator > "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) JE Jacqueline E. Business Consultant > "I am frustrated that webinars or specific training on Zoom do not support Fathom." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) VR Verified Reviewer Technical Leader > "I sound like a paid commercial but this saves me so much time and allows for an immediate sharing of the transcript, summary, recording, etc." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6303274) DP Daniel P. Associate Pastor > "Fathom is designed to be used with video meetings and is not optimized for in-person meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444) NS Nia S. Project Manager and Team Lead > "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764) RR Ryan R. Owner > "Sometimes you can't NOT add Fathom to your meetings." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7060101) SB Samuel B. Senior Product Manager > "I love how it summarizes key topics and takeaways as well as extracting action item to-do lists for each respective member of the call. " [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6324248) HP Holly P. Partner > "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873) KC Kyle C. Senior Product Manager > "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) RF Rachel F. Events Manager > "Sometimes its necessary and sometimes it's just annoying because I have so many meetings a day and don't want to email bomb unnecessary people with the Fathom review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6315372) KC Kyle C. Senior Product Manager > "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and definitely..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) CAM Christian Andrew M. Co-President > "I don't like the website interface and would like to initiate the meetings within the website rather than the overlay." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6299098) Lee M. Owner > "They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6816695) Jason S. President > "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back to economy." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590) NH Nick H. Financial Adviser > "Not only a huge time saver but means I can extrapolate the right information a lot easier than if I were to take notes manually." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814023) David W. IT Manager > "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) BN Brittany N. Own > "I love that Fathom groups the information for me, including the questions, key points, and any highlights I need." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6825948) DV Diego V. Business Builder > "Not available in Spanish and also, the message to record the meeting is sent 1 minute before." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6470675) OM Orlando M. Business Development Representative > "It helps me to focus in other stuff while I'm at the meeting like talking or describing a presentation, or doing math or anything that requires me to diverge from the main conversation" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6453206) MM Michael M. Founder > "I made the change request several weeks prior to when the account transfer was needed and I got zero response." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) AT Alfonso T. International Sales Manager > "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me with an accurate..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490) Lauren D. Chief Academic and Career Coach > "Sometimes concepts are grouped together incorrectly and I can't just edit and forward to the client." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6393455) NV Naveen V. VP Of Development and Implementation > "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) SB Saam B. Product Manager > "Manually taking notes during meetings can be time-consuming and distracting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6483261) Leslie R. Fondatrice > "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) JA Joel A. Coach > "It often required multiple attempts to get it working properly, which disrupted the flow of my meetings." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6356334) AJ Aaron J. Creative Director > "It helps me keep track of key insights from consulting conversations and sales calls without feeling like I have to write everything down on the spot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6328694) VN Valerie N. Account Manager > "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471) [View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/) HC Harry C. Inbound Sales Development Representative > "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843) SK Sarah K. Sales > "There are a lot of features available on the app that I definitely do not utilize." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) MW Marissa W. Senior Account Executive > "Gong has been crucial to help with sales strategy and closing deals at faster rates." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500) VR Verified Reviewer COO > "Gong is a bit expensive compared to similar products" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112) AP Angie P. VP, Revenue > "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833) VR Verified Reviewer Enterprise Account Executive > "It'll pull up the wrong results or just not pull any results so you have to retype the search." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) NP Neel P. Sales Operations Manager > "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660) VR Verified Reviewer Enterprise Account Executive > "The search doesn't always work when searching for a specific keyword or account." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) SK Sarah K. Sales > "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) PA Pedro A. Marketing & Growth ops > "It's a little bit expensive for everything it do." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097) Mai M. Managing Director > "Loved Gong.io in support of our stellar sales team!" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) RM Rebecca M. Head of Marketing > "The auto transcription isn't always accurate, but that's a low priority feature." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) SL Stephanie L. Account Manager > "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303) VR Verified Reviewer Director - USA Expansion > "The call transcription is often off and can deliver incorrect results" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442) Mai M. Managing Director > "Overall, the adoption and implementation of Gong.io was seamless and easy to use." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) KG Keven G. account executive > "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595) FD Freesia D. Account Executive > "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929) BC Brad C. Account E > "Hebrew transcribing is not supported." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526) DV Danny V. VP of Customer Success > "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515) BS Brenda S. US Channel Director > "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670) MM Marc M. Account Executive > "It has some decent AI and the call listening is good but is far outweighed by the negatives" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573) DA Danial A. ZIWO Cloud Contact Center Software > "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) EJ Elli J. Marketing Manager > "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982) AA Afua A. marketing > "The mobile feature can be a bit confusing" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) VR Verified Reviewer COO > "They do the things they say they will very well, and the product roadmap is trending in the right direction." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263) VR Verified Reviewer Sales Engineer > "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489) VR Verified Reviewer Enterprise Account Executive > "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) Nick B. Sr. Customer Success Manager > "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107) SK Sarah K. Sales > "I like the fact that Gong saves myself and my team so much time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) ES Eirik S. Product Manager > "Gong does not allow you to assign speakers to calls that you upload to their system." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643) JR Janessa R. Product Marketing Manger > "Comprehensive, easy-to-use platform." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680) Michael R. SDR > "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797) CB Christian B. Account Manager > "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712) IA Isaac A. Performance Marketer > "The cost was very high compared to what competitors could offer." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483) VR Verified Reviewer Business Development Associate > "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639) MA Mark A. Enterprise AE > "We used to rely on our video chat to record calls and it was a mess" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914) AM Alex M. Sales Operations Manager > "They have a good team too." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925) KM Kylee M. Sales Enablement Specialist > "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716) Miodrag C. Enterprise Account Executive > "The recordings are very easy to set up, navigate, go through and find the most important bits of it" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633) CF Conor F. Account Manager > "I find the recording that lets people know the call is being recorded to be pretty obnoxious." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401) RJ Rebecca J. Sr Manager, Customer Marketing > "It's a great platform to house call recordings, allowing us to review internal and external calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) AB Arrash B. Team Lead > "Also it does not allow you to set up parameters to find your calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030) AB Armin B. SDR > "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474) VR Verified Reviewer Analyst, Strategy and Business Development > "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914) AA Afua A. marketing > "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) Jon W. Senior Account Executive > "Some time search functionality seems off and logging in has a slow lag to start." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960) Brandon R. Ecommerce Consultant ¿ USA > "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509) EH Ellen H. Account Manager > "There were many calls lost when transferring our past calls from Chorus to Gong" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286) MF Mindy F. Enterprise Virtual Care Consultant > "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798) Anna S. Implementation Manager > "The transcription service is good, not great - both in terms of identifying the speaker and also what they said." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) DA Danial A. ZIWO Cloud Contact Center Software > "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) KD Kevin D. BDR > "Feedback left on calls is sometimes a little difficult to read through. " [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624) KM Keir M. Sr Principle Account Executive > "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376) Anna S. Implementation Manager > "Also, it's not entirely clear to me how to add Gong to an existing call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) CS Casey S. Account Executive > "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222) AM Andrew M. Customer Success Manager > "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390) EW Emily W. BDR > "I think the AI transcript is always super accurate" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241) VR Verified Reviewer Renewals Manager > "monitors everything and at times you don't always want to be recorded" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030) DE Dallas E. Product Specialist > "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774) Dan N. Corporate Account Executive > "Difficult to navigate if not pulling up a specific call" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258) VR Verified Reviewer Account Executive > "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589) Max F. AE > "Playback can be clumsy and troublesome from time to time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259) RJ Rebecca J. Sr Manager, Customer Marketing > "I love how Gong syncs up with all our other platforms for easy, automated call recording." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) VR Verified Reviewer Account Executive > "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016) RM Rebecca M. Head of Marketing > "The ability to capture snippets and tag people is great." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) VR Verified Reviewer Account Executive > "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673) VR Verified Reviewer Business Development Manager > "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895) SN Steven N. sales rep > "Without it, I would not know how I am performing on my calls, and could not improve." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011) RR Romina R. Senior Account Development Representative > "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904) MA Megan A. Account executive > "I didn't love that gong sometimes would show up to my calls late (distracting) and sometimes it would log me laughing as responding..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2282463) DB Denver B. Account Executive > "It transcribes (decently well) and can share recordings with prospects." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895) VR Verified Reviewer BDR > "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996) Tim H. Key accounts director > "I like the recording of the call and the quick analytics that shows the different areas we discussed and recommendations on how to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3014504) VR Verified Reviewer Account Executive > "doesnt always add to my calendar invite when it should be automatic" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) MG Mollie G. Customer Success Team Lead > "I adore gong it gives me a 360 view on my consultants calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777) KS Ken S. Account Manager > "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390) VR Verified Reviewer National Partner Success Manager > "I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004044) VR Verified Reviewer Account Executive > "takes a long time to load calls" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) [View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) ## User interface 4.96 (808) [Gong.io](https://www.capterra.com/p/157969/Gong-io/) 4.81 (560) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Fathom 12/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/276054/Fathom/#features) Gong.io Top features 25/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/157969/Gong-io/#features) ### Recognition Fathom Best Value Conversational AI PlatformSoftware (2026)  Best Value Conversational AI PlatformSoftware (2025)  Best Value Conversational AI PlatformSoftware (2024)  Gong.io is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Fathom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gong.io Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Fathom - By FATHOM - Located in United States - Founded in Gong.io - By Gong.io - Located in United States - Founded in 2015 ## Popular Comparisons [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,573)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $15/month Price $14.99/month 4.9 Features 4.5 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-276054/Zoom-Video-Conferencing-vs-Fathom) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Contact vendor for pricing Price $1080/year 4.7 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $15/month Price $8.75/month 4.9 Features 4.6 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-276054/Slack-vs-Fathom) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.4 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) $15/month Price Contact vendor for pricing 4.9 Features 4.4 5.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159318-276054/Outreach-vs-Fathom) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)[4.30 (231)](https://www.capterra.com/p/157977/SalesLoft/reviews/) Contact vendor for pricing Price $0.01 4.7 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157969-157977/Gong-io-vs-SalesLoft) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) $15/month Price $1080/year 4.9 Features 4.6 5.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/194117-276054/Wingman-vs-Fathom) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (391)](https://www.capterra.com/p/158696/Apollo/reviews/) $15/month Price $0/month 4.9 Features 4.5 5.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158696-276054/Apollo-vs-Fathom) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) $15/month Price $35/month 4.9 Features 4.3 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132667-276054/Close-io-vs-Fathom)