--- title: "Compare Gong vs Fathom 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Gong and Fathom based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom" page_type: "comparison" language: "en" --- # Gong vs Fathom Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GongFathom2/4 selected [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) [Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) [## Gong](https://www.capterra.com/p/157969/Gong-io/)[4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [561 reviews](#user-reviews) Positive 551 Neutral 7 Negative 3 [## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15.00/month Value-for-Money 4.9 Functionality 4.9 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [809 reviews](#user-reviews) Positive 808 Neutral 0 Negative 1 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Recording 4.8 Call Transcription \-- Call Routing NA Caller ID NA CRM 4.5 71%Fit Missing features Feature ratings Recording 5.0 Call Transcription 4.9 Call Routing NA Caller ID NA CRM 4.6 User satisfaction User satisfaction 4.8 User reviews[561](https://www.capterra.com/p/157969/Gong-io/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.7 User satisfaction 5.0 User reviews[809](https://www.capterra.com/p/276054/Fathom/reviews/) Ease of use 5.0 Functionality 4.9 Value for money 4.9 Customer support 5.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for Mid-market and enterprise B2B companies across technology, financial services, healthcare, manufacturing, media, telecommunications, and professional services industries. Best for Individuals, and teams of all sizes across sales, customer success, product management, HR, and recruiting. ## User reviews Pros & cons CW Connor W. Account executive > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7172293) SK Sarah K. Sales > "There are a lot of features available on the app that I definitely do not utilize." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) HC Harry C. Inbound Sales Development Representative > "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843) VR Verified Reviewer Enterprise Account Executive > "It'll pull up the wrong results or just not pull any results so you have to retype the search." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) MW Marissa W. Senior Account Executive > "Gong has been crucial to help with sales strategy and closing deals at faster rates." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500) VR Verified Reviewer Enterprise Account Executive > "The search doesn't always work when searching for a specific keyword or account." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) NP Neel P. Sales Operations Manager > "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660) PA Pedro A. Marketing & Growth ops > "It's a little bit expensive for everything it do." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097) SK Sarah K. Sales > "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) VR Verified Reviewer COO > "Gong is a bit expensive compared to similar products" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112) AP Angie P. VP, Revenue > "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833) VR Verified Reviewer Director - USA Expansion > "The call transcription is often off and can deliver incorrect results" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442) FD Freesia D. Account Executive > "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929) BC Brad C. Account E > "Hebrew transcribing is not supported." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526) DV Danny V. VP of Customer Success > "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515) DA Danial A. ZIWO Cloud Contact Center Software > "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) Mai M. Managing Director > "Loved Gong.io in support of our stellar sales team!" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) AA Afua A. marketing > "The mobile feature can be a bit confusing" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) Mai M. Managing Director > "Overall, the adoption and implementation of Gong.io was seamless and easy to use." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) VR Verified Reviewer Analyst, Strategy and Business Development > "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914) VR Verified Reviewer COO > "They do the things they say they will very well, and the product roadmap is trending in the right direction." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263) RM Rebecca M. Head of Marketing > "The auto transcription isn't always accurate, but that's a low priority feature." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) VR Verified Reviewer Enterprise Account Executive > "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) KG Keven G. account executive > "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595) SK Sarah K. Sales > "I like the fact that Gong saves myself and my team so much time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) BS Brenda S. US Channel Director > "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670) SL Stephanie L. Account Manager > "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303) VR Verified Reviewer Renewals Manager > "monitors everything and at times you don't always want to be recorded" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030) VR Verified Reviewer Business Development Associate > "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639) VR Verified Reviewer Sales Engineer > "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489) MM Marc M. Account Executive > "It has some decent AI and the call listening is good but is far outweighed by the negatives" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573) VR Verified Reviewer Account Executive > "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016) JR Janessa R. Product Marketing Manger > "Comprehensive, easy-to-use platform." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680) VR Verified Reviewer Account Executive > "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673) AM Alex M. Sales Operations Manager > "They have a good team too." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925) Nick B. Sr. Customer Success Manager > "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107) EJ Elli J. Marketing Manager > "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982) SN Steven N. sales rep > "Without it, I would not know how I am performing on my calls, and could not improve." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011) Miodrag C. Enterprise Account Executive > "The recordings are very easy to set up, navigate, go through and find the most important bits of it" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633) ES Eirik S. Product Manager > "Gong does not allow you to assign speakers to calls that you upload to their system." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643) RJ Rebecca J. Sr Manager, Customer Marketing > "It's a great platform to house call recordings, allowing us to review internal and external calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) VR Verified Reviewer BDR > "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996) AA Afua A. marketing > "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) Michael R. SDR > "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797) DA Danial A. ZIWO Cloud Contact Center Software > "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) IA Isaac A. Performance Marketer > "The cost was very high compared to what competitors could offer." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483) CB Christian B. Account Manager > "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712) MA Mark A. Enterprise AE > "We used to rely on our video chat to record calls and it was a mess" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914) DE Dallas E. Product Specialist > "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774) KM Kylee M. Sales Enablement Specialist > "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716) VR Verified Reviewer Account Executive > "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589) CF Conor F. Account Manager > "I find the recording that lets people know the call is being recorded to be pretty obnoxious." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401) RJ Rebecca J. Sr Manager, Customer Marketing > "I love how Gong syncs up with all our other platforms for easy, automated call recording." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) AB Arrash B. Team Lead > "Also it does not allow you to set up parameters to find your calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030) VR Verified Reviewer Business Development Manager > "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895) Jon W. Senior Account Executive > "Some time search functionality seems off and logging in has a slow lag to start." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960) RR Romina R. Senior Account Development Representative > "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904) EH Ellen H. Account Manager > "There were many calls lost when transferring our past calls from Chorus to Gong" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286) DB Denver B. Account Executive > "It transcribes (decently well) and can share recordings with prospects." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895) Anna S. Implementation Manager > "The transcription service is good, not great - both in terms of identifying the speaker and also what they said." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) MG Mollie G. Customer Success Team Lead > "I adore gong it gives me a 360 view on my consultants calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777) VR Verified Reviewer Account Executive > "doesnt always add to my calendar invite when it should be automatic" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) RR Romina R. Senior Account Development Representative > "I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904) KD Kevin D. BDR > "Feedback left on calls is sometimes a little difficult to read through. " [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624) LT Logan T. Account Executive > "I really enjoy that I am able to listen back on calls I've had already." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4376440) KS Ken S. Account Manager > "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390) AB Armin B. SDR > "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474) Anna S. Implementation Manager > "Also, it's not entirely clear to me how to add Gong to an existing call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) Brandon R. Ecommerce Consultant ¿ USA > "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509) AM Andrew M. Customer Success Manager > "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390) MF Mindy F. Enterprise Virtual Care Consultant > "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798) Dan N. Corporate Account Executive > "Difficult to navigate if not pulling up a specific call" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258) KM Keir M. Sr Principle Account Executive > "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376) Max F. AE > "Playback can be clumsy and troublesome from time to time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259) CS Casey S. Account Executive > "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222) VR Verified Reviewer Account Executive > "takes a long time to load calls" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) EW Emily W. BDR > "I think the AI transcript is always super accurate" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241) Max F. AE > "Playback can be clumsy and troublesome from time to time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259) [View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) Caroline S. Cellular Health Consultant > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) RR Rachel R. Coder > "There are some bugs in terms of sharing recordings and granting access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7147246) VR Verified Reviewer Assistant Director > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040) JS Jayne S. Director > "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363) JM Jaaziah M. Student > "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) Caroline S. Cellular Health Consultant > "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) KR Kwesi R. Vice President > "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488) MH Mallory H. Customer Success Rep > "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) KM Kelly M. Managing Diretor > "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750) EN Eric N. Director, DEI Consulting and Training > "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) MM Michael M. Founder > "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had..." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) MM Michael M. Founder > "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) David W. IT Manager > "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) EN Eric N. Director, DEI Consulting and Training > "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) CB Carlos B. Assistant Cordinator > "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) Leslie R. Fondatrice > "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) DS David S. Founder CEO > "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349) PB Peter B. Head of Sales > "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737) KC Kyle C. Senior Product Manager > "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) CK Cory K. Analytics Manager > "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708) JE Joy E. Marketing Assistant > "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953) MR Michelle R. Owner Business Consultant > "Some people don't even know their Note Taker attends when they don't based on their settings for the software)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442) CC Christelle C. CEO and Owner > "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277) SH Scott H. President > "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) VR Verified Reviewer Director > "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037) WW Wren W. Owner > "It is not completely hands-off, but it does most of the annoying part for me." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7183498) Sean M. Sr. Technical Recruiter > "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337) SH Scott H. President > "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e...." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) MH Mallory H. Customer Success Rep > "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) VR Verified Reviewer Sales Manager > "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015) Valentin H. CEO > "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) VR Verified Reviewer Associate Software Engineer > "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615) Valentin H. CEO > "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) DP Daniel P. Associate Pastor > "Fathom is designed to be used with video meetings and is not optimized for in-person meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444) CB Carlos B. Assistant Cordinator > "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) HP Holly P. Partner > "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873) NS Nia S. Project Manager and Team Lead > "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764) Jason S. President > "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590) KC Kyle C. Senior Product Manager > "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) David W. IT Manager > "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) KC Kyle C. Senior Product Manager > "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) MM Michael M. Founder > "I made the change request several weeks prior to when the account transfer was needed and I got zero response." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) WW Wren W. Owner > "It is also really helpful for keeping track of follow-ups and action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7183498) VN Valerie N. Account Manager > "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471) AT Alfonso T. International Sales Manager > "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490) DS Daniel S. Director of Operations > "The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6659184) NV Naveen V. VP Of Development and Implementation > "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) BC Blaine C. VP of Sales > "Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6778378) Leslie R. Fondatrice > "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) JW Joshua W. Project Manager > "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815) DF David F. EVP > "The fact that each recording provides not only a full transcript that syncs to the video playback but also the actions summary is really useful." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6618555) VR Verified Reviewer Account Executive > "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859) Jude C. CEO > "I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6752982) RK Rachel K. Coach and Mentor > "Sometimes it's unavailable and then my clients and I miss the much needed notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6763651) SP Sharon P. Owner > "I love the summaries, the accuracy, the formatting of the summary emails sent, the action checklists with who each item is assigned to - and so.much.more!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562541) KB Kirk B. Architect > "Fathom is missing a projects folder for filing meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6674568) MM Matthew M. Business Development Manager > "It is very, very effective for taking notes and allowing me to stay present in meetings where I need to build rapport with clients." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562857) Emilie S. Digital Fundraising and Design Supervisor > "My only issue with Fathom is that sometimes it gets a little glitchy with Zoom calls. Or if I log onto a meeting that I dont want recorded it can take some time to remove it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6251318) RJ Robin J. CEO > "AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6672126) NG Nathan G. Global Distribution and Sales > "Transcript feature sometimes struggles with accuracy." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573237) VR Verified Reviewer Compliance Officer > "Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) JE Jacqueline E. Business Consultant > "I am frustrated that webinars or specific training on Zoom do not support Fathom." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) RP Reis P. Co-Founder > "The transcriptions are the most accurate, the Ask Fathom feature is great for reflecting on the meeting, and the action items are a life saver" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6675625) SB Stanton B. CEO and Co-Founder > "Occasionally, it has difficulty distinguishing between two people on the call. " [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6690238) JK Jesse K. Documentary Editor > "With AI it can also summarize, give action steps, and also (my favorite) let you chat with a bot about the conversation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6585053) NM Noah M. Customer Onboarding > "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445) JS Joel S. Analytics Engineer > "I use Fathom for notetaking in all my meetings, and it's been a game changer in keeping track of updates and things I need to do." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6695563) PI Parsa I. CEO > "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252) NV Naveen V. VP Of Development and Implementation > "As a service-oriented company handling multiple projects, it has significantly improved our requirement-gathering sessions and project management." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) RR Ryan R. Owner > "Sometimes you can't NOT add Fathom to your meetings." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7060101) VR Verified Reviewer Compliance Officer > "Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) KB Katie B. Account Manager > "The main challenge is if you are using a client's conferencing system, they might reject the notetaker joining the call and therefore you don't get the benefits." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6303704) BO Brittney O. Project Manager > "What I like most about Fathom is the accuracy of notes it provides along with timestamps for each notation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6797652) ZW Zac W. COO > "Only think I would work one is the interface, it is a little outdated." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6716728) JM Jaaziah M. Student > "Fathom works really well and helps me keep track of lectures; I use this software to supplement my notes in class." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) AW Ammon W. Account Executive > "It won't let me put the video recordings in folders/ edit or delete parts of the video that aren't relevant." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6302658) Jason H. Career Ownership Coach > "Now, with Fathom, I get an automatic transcript of my meetings, and all I have to do is copy and paste. If you rely on Zoom meetings for your business, I highly recommend this..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6643790) Richard James M. Founder > "The only downside is when you have a meeting that doesn't have Fathom added." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6504477) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) SB Stanton B. CEO and Co-Founder > "Occasionally, it has difficulty distinguishing between two people on the call. " [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6690238) DP Dixon P. Integration Consultant > "Its user-friendly interface simplifies editing, highlighting, and sharing of calls and notes with colleagues, partners, and clients, making it accessible even to our less..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6247549) ZW Zac W. COO > "Only think I would work one is the interface, it is a little outdated." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6716728) FT Felipe T. Tecnico > "I loved the platform, intuitive meetings and database for storing words and documents, which are usually at hand and easy to access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6848068) JR Joel R. Production Coordinator > "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127) AS Alice S. Editor > "The webpage it creates for each meeting includes not only the recording, but so much information to make it easy to navigate through the recording to specific takeaways." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6311984) CAM Christian Andrew M. Co-President > "I don't like the website interface and would like to initiate the meetings within the website rather than the overlay." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6299098) LG Lisa G. Founder and CEO > "I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6803989) RJ Robert J. CEO > "It's really hard to find something to say that is negative." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6764780) KF Kaitlyn F. Project Manager > "Fathom also has a great Zapier integration that allows for lots of internal automations with the notes taken." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6341185) MM Michael M. Founder > "Fathom makes it incredibly difficult to do this." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) [View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/) ## User interface [Gong](https://www.capterra.com/p/157969/Gong-io/) 4.81 (561) [Fathom](https://www.capterra.com/p/276054/Fathom/) 4.96 (809) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Gong Top features 25/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/157969/Gong-io/#features) Fathom 12/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/276054/Fathom/#features) ### Recognition Gong is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Sales Force Automation Software (2022)  No recognitions have been awarded to Fathom ### Deployment & support Gong Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fathom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Gong - By Gong - Located in United States - Founded in 2015 Fathom - By Fathom - Located in United States - Founded in ## Popular Comparisons [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Clari](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Contact vendor for pricing Price $1080/year 4.7 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $15/month Price $8.75/month 4.9 Features 4.6 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-276054/Slack-vs-Fathom) [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.4 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) $15/month Price $0/month 4.9 Features 4.5 5.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158696-276054/Apollo-vs-Fathom) [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157969-169627/Gong-io-vs-RingOver) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Clari](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) $15/month Price $1080/year 4.9 Features 4.6 5.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/194117-276054/Wingman-vs-Fathom) [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135636-157969/Kixie-PowerCall-vs-Gong-io) [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Salesloft](https://www.capterra.com/p/157977/Salesloft/)[4.30 (232)](https://www.capterra.com/p/157977/Salesloft/reviews/) Contact vendor for pricing Price $0.01 4.7 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157969-157977/Gong-io-vs-Salesloft) [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Contact vendor for pricing Price $0/month 4.7 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/157969-158696/Gong-io-vs-Apollo)