Capterra Logo
Helping businesses choose better software since 1999

ClientSuccess vs Aligned: Which is a better fit?

Updated on December 3rd, 2023
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Features in Customer Success
16
50
  • Account Alerts
  • Email Management
  • Health Score
33
Best performer
50
  • Account Management
  • Collaboration Tools
  • Customer Database
User satisfaction
4.2
User reviews17
Ease of use
4.5
Functionality
3.6
Value for money
4.0
Customer support
4.6
4.9
User reviews47
Ease of use
4.9
Functionality
4.9
Value for money
4.9
Customer support
4.9
Price starts from
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.

Sales teams & Customer success teams: Account executive, sales enablement manager, sales manager, director of sales, VP sales, customer success manager, onboarding manager, VP Customer Success

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
157971
3 screenshots
265841
5 screenshots

ClientSuccess

16/50
  • Account Management
  • API
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Engagement Tracking
  • Event Triggered Actions
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Customer Engagement
  • Customer Management
  • Email Management
  • Feedback Management
  • Health Score
  • Onboarding
  • Reporting/Analytics
  • Reporting & Statistics
  • Revenue Management
  • Usage Tracking/Analytics
See All features
Hide Customer Success Software Features -

Aligned

Top Features
33/50
Show Customer Success Software Features +

ClientSuccess

--

Aligned

  • Best Value Customer Engagement
    Software (2024)
ClientSuccess
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aligned
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClientSuccess
  • By ClientSuccess
  • Located in United States
  • Founded in 2014
Aligned
  • By Team Aligned
  • Located in Israel
Recommendations

Products similar to those you're currently comparing: