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ClientSuccess vs ZapScale: Which is a better fit?

Updated on December 19th, 2023
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Summary
Features in Customer Success
16
50
  • Feedback Management
38
Best performer
50
  • Account Management
  • API
  • Collaboration Tools
User satisfaction
4.2
User reviews17
Ease of use
4.5
Functionality
3.6
Value for money
4.0
Customer support
4.6
5.0
User reviews12
Ease of use
4.8
Functionality
4.8
Value for money
4.9
Customer support
4.9
Price starts from
Yearly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
157971
3 screenshots
275469
4 screenshots

ClientSuccess

16/50
  • Account Management
  • API
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Engagement Tracking
  • Event Triggered Actions
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Customer Engagement
  • Customer Management
  • Email Management
  • Feedback Management
  • Health Score
  • Onboarding
  • Reporting/Analytics
  • Reporting & Statistics
  • Revenue Management
  • Usage Tracking/Analytics
See All features
Hide Customer Success Software Features -

ZapScale

Top Features
38/50
Show Customer Success Software Features +

ClientSuccess

--

ZapScale

  • Best Value Customer Success
    Software (2024)
ClientSuccess
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZapScale
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClientSuccess
  • By ClientSuccess
  • Located in United States
  • Founded in 2014
ZapScale
  • By ZapScale
  • Located in United States
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