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ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.
Not provided by vendor
Their support and consulting are great and their product is continuing to improve. It doesn't have everything we want yet but we're getting there.
Ordinarily, I wouldn't call this a negative element, but if you try and utilize all of the features available to you making data updates can feel a bit overwhelming.
I love the access to all my clients and my ability to keep all of my detailed information in one please.
Very difficult to manage a team and not have to click into individual accounts.
I also like being able to personalise what I see on my dashboard and the ease of use of the success cycles and pulses.
When we used it, it did lack some functionality for task management.
I really like the ability to track engagements with customers and the Pulse of our customers. It allows for an easy view of where my accounts are and their status.
CS can be a little buggy and tends to cause problems in our org from time to time.
ClientSuccess
ZapScale
Top FeaturesClientSuccess
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ZapScale
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