# Compare ChurnZero vs Custify 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ChurnZero and Custify based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157980-190125/ChurnZero-vs-Custify

---

# ChurnZero vs Custify Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ChurnZeroCustify2/4 selected

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

[Custify](https://www.capterra.com/p/190125/Custify/)[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

[## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Starting Price

$12000.00/year

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.3

Customer Service

4.9

Reviews Sentiment

Based on [129 reviews](#user-reviews)

Positive

127

Neutral

1

Negative

1

[## Custify](https://www.capterra.com/p/190125/Custify/)[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.8

Ease of Use

4.8

Customer Service

5

Reviews Sentiment

Based on [122 reviews](#user-reviews)

Positive

121

Neutral

1

Negative

0

## Send this comparison chart to my inbox

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## Summary

* * *

Features in Customer Success Software

42 / 50

Best performer

44 / 50

Only Custify

-   Customizable Forms
-   Drag & Drop

User satisfaction

User satisfaction

4.7

User reviews[129](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.7

Customer support

4.9

User satisfaction

4.9

User reviews[122](https://www.capterra.com/p/190125/Custify/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.9

Customer support

5.0

Price starts from

Price starts from

$12000Per Year

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success.

Best for

B2B SaaS companies

## User reviews

Pros & cons

DS

Des S.

Manager, Customer Success

> "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588)

PS

Pauline S.

CS Operations Senior Manager

> "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709)

DS

Des S.

Manager, Customer Success

> "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588)

JL

Jess L.

VP Customer Success

> "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

VR

Verified Reviewer

Owner

> "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356)

JL

Jess L.

VP Customer Success

> "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

AI

Asif I.

VP, Services & Operations

> "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have,..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574)

VC

Vivia C.

Ops Manager

> "However, when it comes to multiple timelines and "journeys", things get messy and not as easy."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422)

KS

Katie S.

Director of Customer Success

> "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our company."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

VR

Verified Reviewer

Customer Success Team Lead

> "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

AS

Ashley S.

Director, Customer Success Operations

> "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559)

VR

Verified Reviewer

Customer Success Team Lead

> "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

AH

Ali H.

Manager, Technical Solutions

> "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770)

BN

Brendan N.

Sr. Manager, Global Renewals

> "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656)

JL

Jess L.

VP Customer Success

> "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

KS

Katie S.

Director of Customer Success

> "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

VR

Verified Reviewer

Customer Success Manager

> "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983)

DM

Doug M.

Manager, Corporate Customer Success

> "Second "negative" is the lack of flexibility with the default "dashboard" the command center."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465)

VR

Verified Reviewer

Customer Success Team Lead

> "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

ER

Edward R.

Senior Manager, Customers, APAC

> "We have a tricky requirement that isn't supported properly that makes us need certain workarounds."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556)

TJ H.

Chief Operating Officer

> "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284)

CA

Chris A.

Program Manager, Digital Experience

> "In our instance at least, certain pages and reports can take some time to load."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525)

VR

Verified Reviewer

Customer Success Team Lead

> "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

EP

Elizabeth P.

Customer Success Manager

> "We sometimes find CRM info doesn't integrate accurately"

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773)

RS

Reza S.

Client Success Manager

> "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!"

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719)

KS

Katie S.

Director of Customer Success

> "The product design just doesn’t happen to include the most beautiful or user friendly UX."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

BD

Beatriz D.

CS Ops

> "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261)

JT

James T.

Senior Director, Customer Success

> "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212)

YL

Yvette L.

Sr Client Success Manager

> "I also save a lot of time from logging into my client's accounts to manually tracking their usage."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199)

AG

Ashley G.

Business Analyst

> "There are so many ways to do all the things that sometimes it can be a little confusing."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086)

DM

Doug M.

Manager, Corporate Customer Success

> "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465)

BD

Beatriz D.

CS Ops

> "Unfortunatelly it is not a cheap product, and it has some limitations."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261)

AK

Angela K.

Account Manager

> "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728)

VR

Verified Reviewer

Customer Success Manager

> "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923)

NS

Nick S.

Onboarding Trainer

> "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704)

LL

Levi L.

Implementation Manager

> "Our company had a hard time finding the right person/team to implement this."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954)

[View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Deeksha K.

Senior Customer Success Manager

> "What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___7103626)

NR

Nicole R.

Chief Customer Officer

> "I've had a hard time getting CSMs to fully transition to using Custify - this is due to an integration issue between Hubspot, our product and Custify..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6207812)

EM

Elena M.

CSM

> "The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204)

JK

Jace K.

Senior Customer Success Manager

> "I sometimes just use my Gmail because there have been inconsistent delays."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6409685)

JK

Jace K.

Senior Customer Success Manager

> "I really like the fact that it gives me everything I need to see about my clients, their health score, and also my performance on my Dashboard."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6409685)

NR

Nicole R.

Chief Customer Officer

> "Additionally, as we add to the metrics we watch for customers, it will need some revisiting bc the right hand column gets very long. "

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6207812)

AB

Alex B.

Managing Director

> "It is so flexible. Once you get your head around how you can use the calculated metrics and segments to really control any activities you want to plan..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6342445)

JlK

Júlia K.

customer Success Manager

> "I miss a certain level of automation while using Custify, and it was a bit hard in the onboarding to find the perfect way to use the platform."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196076)

EM

Elena M.

CSM

> "I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204)

MN

Manuel N.

Customer Success Team Lead

> "A somehow slow start to figure out how to get existing data / process into Custify."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196019)

SS

Stijn S.

Head of Customer Success

> "It really helped us in getting into a revenue mindset which is really great because we closed more revenue than our Sales department."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6394407)

MC

Mircea C.

Co-Founder

> "In our case, certain payment methods are hard to be tracked so the churn alerts often have false positives."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2360128)

EM

Elena M.

CSM

> "The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204)

Stefan-Tudor M.

Product Manager

> "Also no easy way of tracking team performance by team member."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2518171)

JL

Jayne L.

CSM

> "Custify has a simple interface and does almost everything we need it to - most especially quick overviews of customer health and automating tasks which..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___4847538)

Radu D.

CTO

> "I don’t think the UI is the best and the setup process can take long."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2476944)

JlK

Júlia K.

customer Success Manager

> "I'm really happy that finally there is a product catered to CSM, so we are not left with a CRM focused on the sales cycle. Besides the basic CRM..."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196076)

Shweta R.

Asst. Manager - Customer Success

> "At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2802655)

EM

Elena M.

CSM

> "The platform is extremely flexible and there rarely is a case of "not possible"."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204)

Mihaela B.

Customer Support

> "The dashboard is missing a lot."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2371894)

JB

Justine B.

Head of Sales and CS

> "Custify is very easy to use and has helped drastically with onboarding new customers and retaining existing customers."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6387376)

VR

Verified Reviewer

COO

> "Nothing major but annoying if you need something in the actual moment."

[See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2524127)

[View Reviews](https://www.capterra.com/p/190125/Custify/reviews/)

## User interface

4.73 (129)

4.86 (122)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ChurnZero

42/50

-   Account Alerts
-   Account Management
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Chat/Messaging
-   Churn Management
-   Collaboration Tools
-   Communication Management
-   Configurable Workflow
-   Contact Management
-   CRM
-   Customer Database
-   Customer Engagement
-   Customer Experience Management
-   Customer History
-   Customer Management
-   Customer Segmentation
-   Customizable Branding
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Health Score
-   Knowledge Base Management
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   NPS of Customers
-   Onboarding
-   Performance Metrics
-   Real-Time Data
-   Real-Time Notifications
-   Renewal Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Revenue Management
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Usage Tracking/Analytics
-   Widgets

[See all features](https://www.capterra.com/p/157980/ChurnZero/#features)

Custify

Top features

44/50

-   Account Alerts
-   Account Management
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Chat/Messaging
-   Churn Management
-   Collaboration Tools
-   Communication Management
-   Configurable Workflow
-   Contact Management
-   CRM
-   Customer Database
-   Customer Engagement
-   Customer Experience Management
-   Customer History
-   Customer Management
-   Customer Segmentation
-   Customizable Branding
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Health Score
-   Knowledge Base Management
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   NPS of Customers
-   Onboarding
-   Performance Metrics
-   Real-Time Data
-   Real-Time Notifications
-   Renewal Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Revenue Management
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Usage Tracking/Analytics
-   Widgets

[See all features](https://www.capterra.com/p/190125/Custify/#features)

### Recognition

ChurnZero is recognized as a top-rated tool in 1 Capterra Shortlist reports

Custify is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Customer SuccessSoftware (2022) 

### Deployment & support

ChurnZero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Custify

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ChurnZero

-   By ChurnZero
-   Located in United States
-   Founded in 2015

Custify

-   By Custify
-   Located in Romania
-   Founded in 2017

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[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

$12000/year

Price

$15/month

4.4

Features

4.1

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub)

[Custify](https://www.capterra.com/p/190125/Custify/)[4.86 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

vs

[Rocketlane](https://www.capterra.com/p/232772/Rocketlane/)[4.72 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/)

Contact vendor for pricing

Price

$19/month

4.8

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/190125-232772/Custify-vs-Rocketlane)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/)

$12000/year

Price

$20/month

4.4

Features

4.3

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero)

[Custify](https://www.capterra.com/p/190125/Custify/)[4.86 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

4.8

Features

4.5

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-190125/Zoho-Desk-vs-Custify)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

$12000/year

Price

$25/month

4.4

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero)

[Custify](https://www.capterra.com/p/190125/Custify/)[4.86 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

vs

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Contact vendor for pricing

Price

$45/month

4.8

Features

4.3

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/87908-190125/TeamSupport-vs-Custify)