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ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to Customer Success.
Sales teams & Customer success teams: Account executive, sales enablement manager, sales manager, director of sales, VP sales, customer success manager, onboarding manager, VP Customer Success
Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile.
The HubSpot sync only syncs tasks, there is no sync for emails or notes. The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
Find new Users that I may not have been introduced to (who else is spending time in the app?). Reduce Churn on clients (reduce revenue loss).
Other teams are amazed when they see how quickly data can be pulled up and exported. They also provide excellent support from answering product questions to more advanced customer success strategy.
Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries.
It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff.
Getting everything configured in the beginning was very difficult. Our product is very complex so it took us a while to set everything up initially.
What I like the most in Aligned, We never experience any problem with this Platform, Very useful and user friendly. Indeed the best to use in our business.
I did not face any challenges and I have been using Aligned since.
Overall, I cannot emphasize enough the positive impact this product and its team have had on my professional life. Their dedication to helping individuals like myself succeed is truly remarkable.
Only thing I don't like is pictorial representation of the services is some unpractical.
It’s working amazing and it’s really helpful for the different services. I used this software and I can suggest to people who is looking for this software.
Its user-friendly interface, extensive network, robust security measures, and effective communication tools make it an ideal choice for successful transactions.
ChurnZero
Top FeaturesAligned
Aligned
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