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Join over 90,000+ businesses sending communications around the world. Along with a 24/7 customer support team and 99.95% uptime SLA — businesses choose us because we’re always on for our customers.
Churches, non-profits, 501c3's
Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable.
The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.
Great people great tool. Sensitive content hidden] Account Manager is just wonderful.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
He legit yelled and told me I was a scam the entire call. I will do everything I possibly can to make sure this company fails due to my experience with their "USA Sales leader.
My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages.
In some cases the page was lagging for a few seconds.
Love the simplicity of the software and real-time updates. The deliverability guarantee with long-codes is a big win.
I hate having to pay a ton of money to be able to text.
I think its amazing that this exists. Its been great to send out encouraging messages to our people and to help them be on the same page as us.
I had a little trouble navigating the sites different features when first starting.
Super easy way to connect with the families in our church. I've loved the ability to send one text and the members can respond in real time.
The limited characters make sending longer text messages a big problem for us.
Love that people can text us. Organization is great, customer service quick and love planning center integration.
However, I read "too deep" and tried to make it more difficult than it needed to be.
Allen: Hey, my name is Allen. I am the President of physiotherapy and rehab company, and I give ClickSend a 5 out of 5. We were looking for a software that would be able to integrate to our CRM to be able to send automated text messages and some other conversational type messages. We were looking at Project Broadcast but when we found ClickSend, we found an all-in-one solution because they also do print, letters and postcards, which we found helpful with our lead follow ups as well, and tying into our CRM. So overall, it was a better choice for us. Right from the start, I had a lot of questions when I was looking at ClickSend, when it came to their pricing, their structure, the quality of their print work, but every single question I had for their customer service, it was always through chat, but it was always an immediate response. They were very kind, they were very, very helpful, and they followed up with me afterwards via email with resources. So it was a very easy decision making process and buying decision. Their costs were very competitive. The quality of the print work was great. Fast shipping times as well. The text messages were integrated really well with our CRM, so it was a really easy choice to make, and I think their customer service, help and quality of their work really made it stand out. Getting started with ClickSend was rather easy. If I remember correctly, it's been a while, but I think I just had to upload a credit card to purchase some credits. And from there I used the API key to connect to my CRM, and I started scheduling out messages in ClickSend to trigger with some email automations and other tags that we had set up in our CRM. So overall, it was a very simple, smooth process. I do remember some questions obviously coming up during the onboarding process, and again, their customer service was super helpful to quickly answer those and get us up and starting really quickly, within a matter of days. If you're considering using ClickSend, I definitely would suggest just try it out. I think they give you a couple of credits to try and if not, it's just a couple of bucks. Just add some credits in, send yourself a mailer, send yourself some text messages, engage with it, go through. They have a lot of reporting functions as well. You've got nothing to lose.
Glen: Hey, my name is Glen. I'm the connections and communications pastor at my church and I would totally give Clearstream a five-star rating, they're just fantastic. And so for more reviews like this, just click below. Hey, we've been using Clearstream now for quite a while and the reason why we went with Clearstream is because before this, we had a combination of I believe there were three different texting services that we were using. We were using Google Voice for one-on-one texts with different people because we could have multiple accounts and different things like that through all of our different ministries, we were using Mozeo for just exclusive push communication where it was just a blast out to thousands of people at one time which was great when it came to just pushing stuff, but there was never any two-way communication. And then we were using Text In Church which is a fantastic organization for a lot of our follow-up and some of the more detailed-oriented kind of communicative things that are two-way sometimes. And so there were just a lot of bits and pieces and parts that were a combination of all of these. So we took all the things that were working really good out of all of them and then we decided the parts that we really didn't want to do anymore, and Clearstream seemed to be right in the niche. It fit all the different things that we were needing which was one, we pushed things out in mass from time to time. And by doing it with Clearstream, you can actually get great responses back, and it's all categorized in an inbox which works really nice. And then you can also use keywords and you get multiple ones depending on which level that you go with of course. And then with the Google Voice thing, it was one thing that we set up for the different areas of ministries that they have their own little inbox, but the sub accounts part of Clearstream cleared all that up for us too, so all of our different areas of ministry have their own sub-account, where they can log in and design their own workflows and all those different things that they use on an individual ministry basis. And so we started it with the connections ministry because we by far used most of the text communication in the whole church, and then we started teaching all of our other areas of ministry to use it for all of their followup on the individual basis with their teams like creative arts and kids and students and guest services and small groups and all those different groups use their own stuff too. And so we've just found that over the last probably six to maybe about nine months now, I've been using it very heavily, it's really been fantastic. And so, I mean, nothing's perfect, but Clearstream by far not just replaced these three services for us, but then added all other levels of different ways that we can engage with people and different ways that we can have these one-on-one connections with a lot of folks in different ways. So the reasons we went with Clearstream are vast, but I'd like to boil it down to just a couple of small ones but massively valuable ones. One is it took all of the different services we were using into one. So we had one place to go for communication, one place to go for the go-to to send things and to get them back and so that was great. But the other one was that last year we discovered this huge need in our church and in our communities for people to just know that they're being cared for and loved on because a lot of folks had not been back to church, a lot of folks still haven't been back to church, but what we were finding is that people just needed to know that they were loved on and cared for. And so we started a calling ministry where people would actually just physically call people and that was successful for a couple of months and then it started to drop off. And so we wanted to be able to text everybody. So what we started was I think it was last October or November, right in the holiday season when Thanksgiving was kind of on everybody's radar and a lot of family stuff going on. So at the first of the month, we put a huge text together of a bunch of contacts that we had. It was about 3000 plus numbers, and we sent this out with a simple question, how can we be praying for you? And the response that we got back from that was overwhelming. I mean, just huge, and so what we decided was this is something we can't let go of. And so Clearstream became our go-to for this communication because we were able to get a team of volunteers to field the inbox of this particular sub account. And so every single month since then, we send out this text on the first of the month, or very close to it just saying, "Hey, August is here, Summer's wrapping up something real small and just very relationally connected. How can we be praying for you this month?" And so what happens is then within about two hours, we have literally hundreds of responses. And so our fiscal year wrapped up in June, so this is probably about a nine month total and we had more than 5,000 text prayer requests come in through Clearstream, and then a team of folks, as well as our church staff have been able to pray for these folks, we kind of just get a snapshot of where they're at in life and so huge massive value to our area of ministry with connections and just our church in general, and I'd be hard pressed to find something that would work better than what Clearstream has provided for us to be able to do this on a very, very large scale but keeping the person and their individual story in mind the whole time. So getting started with Clearstream, what I would do is I'd suggest using a smaller tier that they offer so you can just kind of get used to it, and then just have people try it out and see what they think and what it looks like. We did that. And then it became really apparent to us quickly that we were going to need to grow. And so we're on one of their larger programs now because it was so easy. And so getting started with them was easy, learning the software was really easy, and so if you're apprehensive in any way like that, just rest assured, you'll catch on quick and it's not really a difficult thing at all when it comes to administratively speaking with Clearstream, they are on it right away. They always have a little chat bubble if you're on there and you've got a question, you just click on that and they are on it super fast. They've got to like, real-time chat that you can have with somebody. And we got to know two people really well, because we had a lot of just pertinent questions to the way we do things. Their way was kind of simple what they offer, but we were like, "Hey, can it do this? Can it do this? Can I do this?" And the responses were great, and actually they really listened to a lot of things that we kept offering, and so one thing in particular like repeating texts, that's something they've added here recently, not just because we asked for it, but I'd like to think so because it was a really cool thing that they added. So they're really great that way and they really listened to customers for ideas and such. So if you are a church organization, especially that is wanting to connect with your people or connect with those who are marginally engaged in your church organization, if you have their contact information, you have the most valuable thing that they can offer to you. You have their name and a way to contact them. And if you're not maximizing every single way that you can then engage them in some way, you don't want to miss those folks because you just never know. Some people open up their snail mail, occasionally, somebody will read an email from time to time anymore, nobody listens to voicemails anymore so don't even bother. But if you're really going to connect with somebody, send them a text and I guarantee you, they'll read it and there's a really, really good chance that they'll respond. And so if you're a church out there who has not yet maximized the communication method of texting individually with somebody, Clearstream is really the way to go. I've been texting with people at church now for probably seven years or so, and started way back with what was available and it has really progressed down the line as far as the tech is concerned, and Clearstream, as far as I'm concerned, is right there where they need to be and so, yeah, check it out, you won't regret it.
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