# Freshchat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Freshchat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/compare/158117-10008993/Freshchat-vs-Smartbot-for-ChatGPT --- # Freshchat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshchat ## What is Freshchat? Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation ## What is Freshchat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 115 user reviews Reviews sentiment Positive 78% Neutral 14% Negative 8% Starting price ₹1799 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshchat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshchat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshchat 4.1 (115) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price ₹1799 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (113) Ease Of Use 4.6 (22,591) Value For Money 4.0 (93) Value For Money 4.5 (15,177) Customer Service 3.8 (96) Customer Service 4.4 (13,442) ## Freshchat alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.5 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.2 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 4.6 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 4.4 (14) 57.14% of 14 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 3.9 (13) 69.23% of 13 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 3.9 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Freshchat 66 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Monitor and track what your employees are doing Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows See options for potential search queries within the system Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.0 (113) 4.0 Based on 113 reviews ## Pricing Value for money 4.0 (93) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158117/Freshchat/pricing/) Growth ₹1,799 Per User,Per Month It includes: - 100k MUV/Agent - Assignment Rules - Basic Dashboard - Business Hours (Global) - Canned Responses - Conversations Overview Report - Facebook Messenger Files - Faqs - Marketplace (App Store) - Offline Experience - Priority Inbox - Private Notes - Up to 2000 Bot Sessions/Month FREE - User Events & Timeline - User Segmentation Pro ₹4,799 Per User,Per Month It includes: - 300k MUV/Agent - Advanced Automations - Advanced Dashboard - Agent Availability Report - Apple Business Chat - Auto-Resolve - Business Hours (by Groups) - Co-Browsing - Conversation Apis - CSAT Survey and Report - Intelliassign - Live Translate - Roles and Permissions - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Whatsapp Business POPULAR Enterprise ₹69.00 Per User,Per Month It includes: - 400k MUV/Agent - Allowed Domains - Allowed Ips - Up to 5000 Bot Sessions/Month FREE - User Authentication(JWT) Value for money 4.0 (93) 4.0 Based on 93 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (96) 3.8 Based on 96 reviews ## User reviews Overall rating 4.1 Based on 115 reviews Filter by rating 5(50) 4(40) 3(16) 2(4) 1(5) Mentioned topic Sorted by most recent HS Harry S. Head of CSM Accounting ### "Reliable tool but slow to innovate" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 12, 2025 Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. Pros Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. Cons Felt behind competitors with new AI features. Took too long to release tools that others already had. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Easier integration with other Fresh products Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OW Okado W. Marketing Manager Semiconductors ### "Live chat works absolutely great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments. Pros The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats. Cons There is nothing I dislike about this product, so it works perfectly for me without any technical hassle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO Carla O. Manager Medical Practice ### "Best chat platform I have used. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 19, 2025 I use FreshChat Daily. I chat with many clients throughout each day and it is easy to use even for individuals who are not tech savvy. Pros Easy to use. There is a record of previous chats that are easy to see and find. The check mark and double check mark to show when it is read is great as well. Cons I do not like that I cannot delete a chat if sent in error. There is a long process that must take place and in the medical field those minutes are precious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Casey W. Office Manager Media Production ### "Efficient and convenient" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2024 Overall great experience and highly reccomend Freshchat. Appreciate anything created to help free up valuable time. Pros The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more efficient. The ability to set up automated responses helps free up time immensely, and focus on other tasks. Cons I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. CEO Computer Software ### "No utilices éste servicio" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2024 Nefasto. Pésimo, tras reportar al equipo de desarrollo un BUG, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual. Pros Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual. Cons Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Por el chatbot, pero no ha servido para nada debido a su incompetencia en la resolución de errores Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Joseph N. Information Technology Specialist Construction ### "Better way to attend clients with Freshchat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2024 Pros It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients. Cons It has allowed us to maintain direct communication, so no dislike. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pauline R. SDR Computer & Network Security ### "Freshchat Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 8, 2024 Pros The option to create a chatbot without any coding or development needed; it is well integrated with the other products in the "Fresh" software suite. Cons The chatbot is super hard to personalise, hard to set automated messages and the configuration for workflows is very unintuitive and tough to setup. We don't always receive notifications, the AI doesn't necessarily show the correct knowledge base articles, the redirection to the ticketing system is not very well done... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jessica W. IT Specialist Construction ### "Great Chat Option" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2023 Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation. Pros At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format. Cons The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift is more expensive and offers less options. Drift also does not offer a facade and we were looking for a solution that did, so we could improve our SEO. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Valentina B. Agricolo Farming ### "Freshchat conversazione " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 2, 2023 La mia esperienza con freshchat e eccellente , ma costosa rispetto ad altri software, buona chat , e supporto AI, la possibilità di controllare le chat in cronologia. Pros Mi piace la possibilità di creare conversazioni anche grazie AI facilitando domande e risposte scritte, quindi velocizzando la conversazione, la cronologia in memoria permette di visualizzare le varie conversazioni avute Cons Non mi piace che per l'integrazione di whatsapp si paghi , qualche inconveniente per l'assistenza reale, AI e sempre un'intelligenza artificiale, qualche volta ci vuole quella reale, e un po costoso come software Switched from [HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/) Cho deciso di cambiare per migliorare il software per varie comunicazioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samson Z. Support agent Commercial Real Estate ### "Logiciel de messagerie " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2023 Pros Un très bon produit et très simple à utiliser avec de meilleures solutions de messagerie et permet de parler avec vos prospects et clients depuis les réseaux sociaux et des sites webs . J'adore et je le recommande Cons Un très bon produit de messagerie. Je n'ai rien de mal pour le moment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) Popular comparisons [Slack vs Freshchat](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat)[LiveChat vs Freshchat](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat)[LiveAgent vs Freshchat](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat)[Tidio vs Freshchat](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat)[Zendesk Suite vs Freshchat](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk)[Text Request vs Freshchat](https://www.capterra.com/compare/158117-167015/Freshchat-vs-Text-Request) [Freshdesk vs Freshchat](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat)[Intercom vs Freshchat](https://www.capterra.com/compare/134347-158117/Intercom-vs-Freshchat)[Zoho Desk vs Freshchat](https://www.capterra.com/compare/158117-169505/Freshchat-vs-Zoho-Desk)[Bitrix24 vs Freshchat](https://www.capterra.com/compare/113540-158117/Bitrix24-vs-Freshchat)[Tiledesk vs Freshchat](https://www.capterra.com/compare/158117-187541/Freshchat-vs-Tiledesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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