--- title: "Compare Freshchat vs HumanBot 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshchat and HumanBot based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/158117-10010954/Freshchat-vs-HumanBot" page_type: "comparison" language: "en" --- # Freshchat vs HumanBot Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshchatHumanBot2/4 selected [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [164 reviews](#user-reviews) Positive 138 Neutral 16 Negative 10 [## HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [826 reviews](#user-reviews) Positive 818 Neutral 7 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### HubSpot Service Hub 4.4 (193) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Summary * * * Features in Conversational Marketing Platform Software Best performer 14 / 50 Only Freshchat - Activity Dashboard - AI Copilot - Autoresponders 4 / 50 User satisfaction User satisfaction 4.2 User reviews[164](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.8 User reviews[826](https://www.capterra.com/p/10010954/HumanBot/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.8 Price starts from Price starts from ₹1799Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. Best for Create unlimited personalized smart AI Human Voice Chat Agents that perform revenue generating tasks such as getting leads, sales, customer support etc. for any business or marketing goal. ## User reviews Pros & cons VS Vaishnava S. Instructional designer > "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490) SN Suresh N. Government Consultant > "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SN Suresh N. Government Consultant > "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) AN Akshith N. Head of Strategy and Business Development > "Ai features are limited and scalability to connect with mcps is low, it would be better if we can connect with llms like claude and chat..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) AM Abhishek M. Business Analyst > "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) SS Santhosh S. Cybersecurity Specialist > "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) AM Abhishek M. Business Analyst > "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) DM Deepak M. Engineer > "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700) MJ Mitali J. Specialist programmer > "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) KA Kosana A. QA Analyst > "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) VJ Vishnu J. Software Engineer > "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) SM Shruti M. Finance associate > "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "We lost approximately 6,500 customer conversations permanently." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "conversations lost forever." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) KA Kosana A. QA Analyst > "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) MJ Mitali J. Specialist programmer > "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) SB Shaunak B. Sr analyst > "The operational visibility has helped our team stay organized and react quickly during busy periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) AT Arun T. Analyst > "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) BR Bondada R. Technician, Network Operations > "make it easy to manage customer communication across multiple channels in one place." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) AN Akshith N. Head of Strategy and Business Development > "Great communication tool, we use it for external communication and very seamless and easy to get started." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) MP Manijith P. Graphics Hardware Engineer > "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VJ Vishnu J. Software Engineer > "The setup process is generally smooth, and day-to-day navigation is intuitive." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) RM Rohit M. Project Manager > "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) CJ Chandan J. Product Designer > "Chat and messaging are fast and reliable." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) SS Santhosh S. Cybersecurity Specialist > "One of the best value-for-money tools out there." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) Kehinde O. Founder > "The white-labelling feature of the software helps build authority for my agency business, Multicon Digital Solutions." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7131026) SB Sam B. Business Development Manager > "I’m also not seeing anything that lets me customise my bot to the level I’d like, but again, I’m still learning my way around the..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) RW Rod W. Developer > "The whole idea of being able to communicate with visitors with different types of ChatBots (Live, SmartAI, and Trained) is..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) AP Andi P. Learning consultant and digital developer > "That there is a lack of a real speech - to - speech avatar option without me having to press a microphone button" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7019983) PM Peter M. CEO > "The interface is clean, the chat feels natural, and the customization options make it simple to create exactly the kind of AI..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7104392) IE Inky E. Manager > "The lip-sync, not a lot of characters variety, and training the bot doesn't come with instructions which makes what should have..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) Adam B. CEO > "I love how seamlessly it integrates with my website and social channels, and the customization options let me tailor the bot’s..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) Derk Willem L. ceo > "the 500000 word limit of the training model is a little disappointment, hopefully this will raise in time, i guess it's a..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6875796) Atul S. Lead > "My overall experience with HumanBot is highly positive, as it serves as a powerful, time-saving tool for automated video production." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7187198) RO Ray O. Owner > "Does not allow you to add your own image to have a personalized chatbot" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6673323) JN John N. Business Development Executive > "Having the ability for the website visitor to jump from that to Live Chat with our team enabled a lot more questions to be answered..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) Yasser R. gm > "nothing really i can consider as a cons in the app , except it is a paid application , but i fact such a pro application cant be..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6853310) DK Daniel K. webdeveloper > "Its AI-powered chat and voice features engage visitors instantly, answer questions 24/7, and capture leads automatically—even when..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) THT Trinh Hoang T. webdesign > "admin.cannot create a sub-user to manage campaigns." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6679282) Mark S. Owner > "With the unlimited version, you can customize your avatar and even use your own image for this." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7073113) AA Andy A. CEO > "Lip Sync needs improving - the movements are still a bit clunky." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6693301) DK Daniel K. webdeveloper > "Great for engaging visitors instantly with AI-powered chat, collecting emails, phone numbers, and other details—even after hours—so..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) MA M A. Director > "Interactions with AI, while informative and efficient, often miss the warm, personal nuances that characterize human conversations,..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6102261) FM Frank M. Director > "It effectively bridges the gap between technology and human-like interaction, making it a valuable tool for daily tasks and..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6683433) IE Inky E. Manager > "Task automation is not functional." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) NV Nandu V. Owner > "It is a really affordable software program, and I had a mixed response so far due to some features lacking and hopefully once it is..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7112793) PP Paul P. Manager > "At the moment we are trying to implement Human Bot across various areas of our site, still struggling to make it work for us." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5063591) GL Garrison L. Marketing Manager > "Overall, HumanBot.io is a powerful tool that helps with tons of business tasks like lead generation, customer support, and..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) MK Michael K. Founder > "I can't white label it or give clients direct access to control their own bots." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6142898) RT Rory T. Creative Director > "I'm excited about the lifetime deal which gives me unlimited conversational ai for multiple clients without the frustration of..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6772647) BL Benjamin L. CEO > "Can’t integrate with WhatsApp, Telegram and FB Messenger." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299) RJ Robert J. Manager > "Good Customer Support and the training tutorials about Sales and Marketing." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) Rakesh C. FOUNDER > "that its restricted with websites & landing pages n not available within messenger" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6244914) VR Verified Reviewer CTO > "It also integrates with Zapier to automate with hundreds of apps." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055187) Jignesh T. PROPRITOR > "NOTICED THAT SOME TIMES THEERE IS A LAG AND ALSO EVEN THOUGH INFORMATION IS AVAILABLE , IT WOULD SAY THAT INFORMATION IS NOT THERE ." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6185758) RW Rod W. Developer > "As mentioned above, the HumanBot code was very easy to extract and then paste into the appropriate web page, which was actually an..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) CG Cornell G. CISO > "Does not provide unique APIs customized per user." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5071501) Fitz D. marketing manager > "I no longer have to chase down prospects manually — HumanBot automatically engages, qualifies, and even follows up with leads in a..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823105) SK Sethuram K. Owner > "There are many languages in India and Hindi is selected by default. When contacted, they suggested some solution. But I could..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6161291) RJ Robert J. Manager > "I like chat conversation that gives me value for money i spent." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) SS Steve S. Founder and CEO > "Lacks some basic looping and branching logic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6337714) Adam B. CEO > "The prebuilt templates and conversational flows saved me hours of work, and their support team has been responsive and genuinely..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) Muddaiah J. MD > "For a non tech savvy solo marketer without a team, Integrating HumanBot with other services using multiple steps in zapier can be..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4927932) SM Satoru M. CEO > "What I like most about humanbot is that it is a one-time purchase system, so you can use it without recurring charges." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6837724) LO Luc O. CEO > "Some voices are still lacking the human tone." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6429137) VR Verified Reviewer Account Executive > "I like its promise of versatility and useability across industries for my businesses and my clients." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7111257) AO Akinbami O. Business Developer > "Users engaging in intricate discussions related to niche industries or specialized topics might find the AI's responses slightly..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4988563) JN John N. Business Development Executive > "Also loved the simple training on your own business docs, so the Smart AI Chat mode really feels like it knows the business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) DA Daryl A. Owner/CEO > "The problem with making an app/software that has THIS many features/options is that it takes a bit longer to master its use." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884664) EA Eckart A. CEO > "Very interesting approach for handling the tasks of human speeching chat as a customer service." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7072778) RD RaeAnn D. founder > "It is a little difficult to understand the flow of knowledge." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6202174) RJ Robert J. Manager > "Good information about Template Customization." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) JY Justice Y. Chief Executive Officer > "As a marketing professional, one potential issue that I find less desirable about this software is its lack of specific industry or..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885073) Dr. George J. G. Director > "So far, it has been interesting, and it works fine, but it needs fine-tuning. Once it is set up properly, I expect that it will..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7100093) AI Abdelrahman I. CEO > "the avatars and th annoying sounds they make" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5034053) SB Sam B. Business Development Manager > "The voices sound very natural too, and the avatar’s movements look surprisingly realistic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) TS Timothy S. ceo > "avatar talking too slow, and not so real looking human" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6151338) BT Bryan T. Web Designer > "The great value of having unlimited chats if you pay for the best plan, and the great free customer training is equally as important" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6682578) Matt V. Digital Marketing Consultant > "The part I didn't like and am still trying to figure out is how to integrate the PDF document with the "Smart Chat" app in Humanbot." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888187) TG Tone G. Sales coach > "The possibility to create your own from picture and the motion and the journey to be part of developing it further." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6526310) MG Mike G. Owner > "I still think that the voices are a bit unnatural. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6229202) RW Rod W. Developer > "From what I can tell, HumanBot will be great for sales, although marketing is a non-issue for me at this time. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) LS Lisa S. CEO > "If you require a more human touch or have an avatar that is not tech-forward, HumanBot may be scary for your business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4886359) RV Robert V. CEO > "HumanBot enables you to granularly set up your digital assistants in either pre-defined workflows for several industries or fully..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847) AD Ashutosh D. Contract Manager > "As of now, I have not been able to book a one on one call to understand and integrate the function of Humanbot on my website." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888278) PG Pierre G. Strategic Consultant > "HumanBot allows businesses to gain and retain new customers and that is a very valuable benefit." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6782368) RD Ricardo D. Headman > "Maybe that the software currently does not support an extensive range of integrations with third-party applications." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4890929) DD Don D. Consultant > "I like the selection of different types of bots and the easy walk through creation of personal bots to meet my needs." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6814703) TC Todd C. President > "Can't clone myself from head to toe....!" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6014282) Leon P. Director > "Very Pleasant, from the on boarding experience, the training provided, and then rolling out the bot on my web site" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055006) DT Douglas T. Creative Director > "I was initially disappointed they did not have voice-to-text for older folks or users with writing difficulties, which..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884968) Kenneth Carl K. Rngineer > "This Pa a new technology of its kind, and I feel fortunate being a part of those using for the very first time:" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7118672) Les O. Marketing > "Potential drawback of HumanBot is the learning curve associated with setting up and customizing its features." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881967) GL Garrison L. Marketing Manager > "The training videos are really clear and helpful, and everything looks super professional. If it keeps working like this, I think..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) Lawrence B. Managing Member > "Not able to integrate with 3rd party apps like aweber without using zapier." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4958289) RT Rory T. Creative Director > "The ability to load knowledge base material in unlimited campaigns is phenomenal." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6772647) SP Stephen P. Boss > "Currently there doesn't seem to be any good bye sequence or get more information sequence in the templates." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4906433) JN John N. Business Development Executive > "Took a few attempts to work out the right chat script and make it flow nicely for the website visitor, but after that it worked..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) TB Toy B. Assistant > "What I like least about HumanBot is the lack of fancy upscale female bots to be used for upscale business" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4968804) HK Herman K. CEO > "It can be integrated with various apps and software, allowing for seamless data synchronization and workflow automation." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6146526) JL James L. CEO Sales Mgr > "keypad works hard to understand only because I haven't had time to learn maybe a video on the key pad" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4887750) David M. Controller > "My favorite feature is the deployability of the individual." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033370) Richard B. AI Consultant > "I contacted the support team due to a small issue with the live chat on one of the campaigns I'd set up." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881852) BCH Bing Cheung H. Director > "It's ability to reply enquiries both in text and in speech is exactly what we are looking for!" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6793870) SS Sanford S. Owner > "I really didn't find anything I didn't like about this program but if anything it would be setting up the campaigns right. But..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4882060) RJ Robert J. Manager > "Good information about Template Customization." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) PP Paul P. Manager > "At the moment we are trying to implement Human Bot across various areas of our site, still struggling to make it work for us." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5063591) AP Andi P. Learning consultant and digital developer > "The easy menu system as an easy to go to." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7019983) BL Benjamin L. CEO > "Can’t integrate with WhatsApp, Telegram and FB Messenger." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299) GD Geoff D. Senior Consultant > "The user interaction is very good." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7020261) Rakesh C. FOUNDER > "that its restricted with websites & landing pages n not available within messenger" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6244914) Steven B. ceo > "Overall Humanbot is a game changer because it personalizes data and customizing information for any business that has a website." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4882001) Matt V. Digital Marketing Consultant > "The part I didn't like and am still trying to figure out is how to integrate the PDF document with the "Smart Chat" app in Humanbot." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888187) VR Verified Reviewer CTO > "It also integrates with Zapier to automate with hundreds of apps." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055187) QP Quincy P. Owner > "It looks a lot harder than it actually is." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4886534) RW Rod W. Developer > "As mentioned above, the HumanBot code was very easy to extract and then paste into the appropriate web page, which was actually an..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) JY Justice Y. Chief Executive Officer > "As a marketing professional, one potential issue that I find less desirable about this software is its lack of specific industry or..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885073) DR Dag R. Physiotherapist > "The AI integration makes it easier to upload the information from their website." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6561706) KsJ Kamaljit singh J. System administrater > "Its my personal reason - not giving support for Punjabi (India) language." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884794) Mitzy D. President > "I love HumanBot and the great features it allows you to add to any website. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823129) Terry L. Owner > "I am still trying to learn how to use HumanBot to service customers." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4882419) [View Reviews](https://www.capterra.com/p/10010954/HumanBot/reviews/) ## User interface [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.19 (164) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) 4.83 (826) ### Features Freshchat Top features 14/50 - A/B Testing - Activity Dashboard - Adaptive Learning - AI - AI Copilot - API - Appointment Management - Appointment Scheduling - Audience Targeting - Autonomous Task Execution - Autoresponders - Campaign Management - Campaign Segmentation - Chatbot - Chat/Messaging - Communication Management - Contact Database - CRM - Cross-system Integration - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Customizable Fields - Customization Interface - Data Import/Export - Decision Making - Email Automation - Engagement Tracking - Event Triggered Actions - Generative AI - Group Messaging - Human Handover - Lead Capture - Lead Distribution - Lead Gathering - Lead Management - Lead Nurturing - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Multi-step Planning - Natural Language Interaction - One-to-One Messaging - Other - Proactive Assistance - Product Recommendations [See all features](https://www.capterra.com/p/158117/Freshchat/#features) HumanBot 4/50 - A/B Testing - Activity Dashboard - Adaptive Learning - AI - AI Copilot - API - Appointment Management - Appointment Scheduling - Audience Targeting - Autonomous Task Execution - Autoresponders - Campaign Management - Campaign Segmentation - Chatbot - Chat/Messaging - Communication Management - Contact Database - CRM - Cross-system Integration - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Customizable Fields - Customization Interface - Data Import/Export - Decision Making - Email Automation - Engagement Tracking - Event Triggered Actions - Generative AI - Group Messaging - Human Handover - Lead Capture - Lead Distribution - Lead Gathering - Lead Management - Lead Nurturing - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Multi-step Planning - Natural Language Interaction - One-to-One Messaging - Other - Proactive Assistance - Product Recommendations [See all features](https://www.capterra.com/p/10010954/HumanBot/#features) ### Recognition Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports HumanBot is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Conversational Marketing Platform Software (2026)  Best Value Conversational Marketing Platform Software (2024)  ### Deployment & support Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HumanBot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshchat - By Freshworks - Located in United States - Founded in 2011 HumanBot - By HumanPal - Located in Canada - Founded in ## Popular Comparisons [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)[4.78 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Contact vendor for pricing Price $99one time 4.7 Features 4.7 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/276090-10010954/Clever-Messenger-vs-HumanBot) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) ₹1799/month Price $25/month 4.1 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Superchat](https://www.capterra.com/p/210968/Superchat/)[4.76 (314)](https://www.capterra.com/p/210968/Superchat/reviews/) Contact vendor for pricing Price €79/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/210968-10010954/Superchat-vs-HumanBot) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [TextP2P](https://www.capterra.com/p/183310/Text-P2P/)[4.95 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Contact vendor for pricing Price $21/month 4.7 Features 4.9 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/183310-10010954/Text-P2P-vs-HumanBot) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.1 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-10010954/Tidio-Chat-vs-HumanBot) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $115/month 4.1 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.57 (148)](https://www.capterra.com/p/151292/Crisp/reviews/) Contact vendor for pricing Price $45/month 4.7 Features 4.4 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/151292-10010954/Crisp-vs-HumanBot) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) ₹1799/month Price $19/month 4.1 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Emotive](https://www.capterra.com/p/202425/Emotive/)[4.32 (106)](https://www.capterra.com/p/202425/Emotive/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.2 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/202425-10010954/Emotive-vs-HumanBot)