--- title: "Compare Freshchat vs Text Request 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshchat and Text Request based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/158117-167015/Freshchat-vs-Text-Request" page_type: "comparison" language: "en" --- # Freshchat vs Text Request Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshchatText Request2/4 selected [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [164 reviews](#user-reviews) Positive 138 Neutral 16 Negative 10 [## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting Price $47.99/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment MR Based on [1,193 reviews](#user-reviews) Positive 1,111 Neutral 64 Negative 18 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### HubSpot Service Hub 4.4 (193) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,880 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.1 Real-Time Monitoring \-- Mobile Access 4.2 73%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.7 Real-Time Monitoring 4.6 Mobile Access 4.7 User satisfaction User satisfaction 4.2 User reviews[164](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.6 User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.7 Price starts from Price starts from ₹1799Per User, Per Month - Free version - Free trial Price starts from $47.99Flat Rate, Per Month - Free version - Free trial Best for Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. Best for From small businesses to entire franchise brands, Text Request is the affordable business texting software built for healthcare professionals, insurance agencies, staffing agencies, tutors, and more. ## User reviews Pros & cons VS Vaishnava S. Instructional designer > "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490) SN Suresh N. Government Consultant > "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SN Suresh N. Government Consultant > "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) AN Akshith N. Head of Strategy and Business Development > "Ai features are limited and scalability to connect with mcps is low, it would be better if we can connect with llms like claude and chat..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) AM Abhishek M. Business Analyst > "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) SS Santhosh S. Cybersecurity Specialist > "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) AM Abhishek M. Business Analyst > "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) DM Deepak M. Engineer > "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700) MJ Mitali J. Specialist programmer > "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) KA Kosana A. QA Analyst > "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) VJ Vishnu J. Software Engineer > "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) SM Shruti M. Finance associate > "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "We lost approximately 6,500 customer conversations permanently." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "conversations lost forever." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) KA Kosana A. QA Analyst > "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) MJ Mitali J. Specialist programmer > "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) SB Shaunak B. Sr analyst > "The operational visibility has helped our team stay organized and react quickly during busy periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) AT Arun T. Analyst > "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) BR Bondada R. Technician, Network Operations > "make it easy to manage customer communication across multiple channels in one place." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) AN Akshith N. Head of Strategy and Business Development > "Great communication tool, we use it for external communication and very seamless and easy to get started." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) MP Manijith P. Graphics Hardware Engineer > "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VJ Vishnu J. Software Engineer > "The setup process is generally smooth, and day-to-day navigation is intuitive." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) RM Rohit M. Project Manager > "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) CJ Chandan J. Product Designer > "Chat and messaging are fast and reliable." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) SS Santhosh S. Cybersecurity Specialist > "One of the best value-for-money tools out there." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) MR Monisha R. Admin > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651) MC Mellissa C. Instructor > "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) CN Christoffer N. Technician > "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437) TC Tim C. Instructor > "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356) CL Catherine L. Veterinarian > "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687) CC Cheri C. Member Advocate > "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349) SH Sidney H. Ticket Operations Manager > "The abilities it has to communicate with customers, track data, send detailed information is incredible." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) SS Stephanie S. Owner and boxing trainer > "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114) AA Allison A. Managing Director > "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704) MM Marilee M. clinical support specialist > "took awhile to figure out how to save document/image sent by text req to pt chart." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734) ES Emily S. People Services Specialist > "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471) BS Brittany S. Practice Manager and Veterinary Technician > "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) CD Chrystina D. Patient Services Coordinator > "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337) AR Abby R. Sales Support > "Not able to color coordinate the squares of different messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037) SR Sydney R. Vet Receptionist > "I love the ability to schedule messages and use templates for reaching out to clients." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860) SF Sarah F. Sales > "I do not like that you have to press "accept" when you change the first messages shown." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) AD Alex D. Vice President of Technical Recruiting > "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459) BS Brittany S. Practice Manager and Veterinary Technician > "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) MG Milousa G. Customer service representative > "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) VG Veronica G. Customer Service Representative > "Cannot look up messages by typing in keywords." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014) GG Greg G. Owner-Operator > "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285) MB Moriah B. Client Services Director > "Sometimes the multifactor authentication is problematic." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) BJ Bryce J. VP of Sales > "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online -..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051) EP Elliott P. Sales Professional > "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181) AS Autumn S. Site Manager > "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843) BP Barbara P. Program Director > "Some of the administrative functions are hard to navigate." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) KA Kristen A. General Manager > "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643) SC Sean C. Location Manager > "Can get a little slow, occasionally you can lose your current conversation" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095) ST Sarah T. CSR > "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571) ER Erica R. Recruiter > "Unable to unsend messages send to associates" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377) BP Barbara P. Program Director > "TR has provided an essential platform to contact our program participants and have them respond immediately. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) BS Brittany S. Practice Manager and Veterinary Technician > "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) SF Sarah F. Sales > "I like that you can put little tag color dots to keep the messages organized." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) CS Candace S. Safety Manager > "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748) KW Kathy W. Owner > "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders,..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706) TT Theresa T. Human Resources Manager > "I can't send confidential information to employees" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837) DR Decire R. Employee Care Manager > "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597) MY Mikhaila Y. Franchisee Owner > "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052) EH Errin H. Patient Services Coordinator > "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156) GB Greg B. Director of operations > "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922) RS Rachael S. Owner > "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230) VR Verified Reviewer I.T. Marketing > "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344) AS Austin S. Junior Accountant > "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331) VR Verified Reviewer Patient Care Coordinator > "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257) GR Gabrielle R. Secretary > "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345) LB Liz B. Broker > "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263) JS Jennifer S. office manager > "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319) SF Stephanie F. Owner > "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212) JK Jessica K. Peer Recovery Support Specialist > "I like that numerous employees can have access to the text line from their own devices and all monitor it as we go on about our..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060954) TL THERESA L. Director of Marketing > "As a newer company, there were a lot of issues to work through in the beginning." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498635) CF Cynthia F. Business Manager > "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024) SL Stephen L. Program Director > "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257) MC Mellissa C. Instructor > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) KR Keaton R. New Construction Consultant > "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673) MB Moriah B. Client Services Director > "Great way to connect with clients and helps to send them review requests." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) AH Alex H. Owner > "I hate how the system organizes texts and I cannot find the text I just sent. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689) LC Loralei C. Reservations Agent > "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146) KB Kasey B. Claims Secretary > "I hate that I have to click somethin in order to see the whole conversation and I hate that I am not notified when I have a message." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6078562) MM Matthew M. Sales > "Helped close business on many occasions allowing me to get back with a HOT client sooner." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6590974) TL Tanya L. Dispatcher > "On the mobile app, it sometimes freezes up and I have to kill the sessions to get it to refresh" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268955) DD Daniel D. Countersales > "Its great to have people send pictures so you don't have to give out your personal number" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605382) GR Gonzalo R. Lead Instructor > "I don't like it; the interface is so not user-friendly." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616699) SR Silexa R. recruiter > "I am able to text all the candidates I have, it is another means to reach out to them, plus the email and direct Ph calls, It is a very..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6049931) MB Mackenzie B. Regional Support Specialist > "to be honest i dont have many dislikes other than when you click on the name in a text it brings up the address book and not the text" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6006854) TV Tonya V. Assistant > "What I like most about Text Request is that I can text candidates or send a group message What without calling each person." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6272908) JL Jaiden L. Parts Specialist > "Not being able to send just pictures without text in the message." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6316558) SM Sean M. President > "Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6571967) JH JOSE H. Agent > "Using text request on the cell phone, there is usually a delay in receiving the messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278640) DA Daniel A. sale person > "the google extension because i can sent message faster" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616911) SF Stephanie F. Owner > "Text Request used to alert us of incoming messages but that function stopped working." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212) VT Vimi T. Customer Service Rep > "Text request is great compared to another text company I used for another company, but there is always room for improvement!" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6572165) JA Jocelyn A. Esthetics Program Director > "Sometimes I get replies that I'm not aware of because my staff thinks I'm messaging from my cell phone and not the app." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6050052) MG Milousa G. Customer service representative > "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) KF Kayleigh F. Case Manager > "Our office receives spam messages often and it would be nice if we could delete the messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268965) ER Erica R. Recruiter > "It’s efficient, easy to use, and perfect for maintaining clear communication with associates, whether we're working remotely or on-site." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377) LB Laura B. HR Coordinator > "The text request mobile app KILLS my cell phone battery (android)." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280437) CW Cody W. Internet Sales Manager > "An affordable alternative to many other text platforms, Text Request is bursting with features and options. While our company may not..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6142412) KZ Kristen Z. Recruiter > "Cons are that it can be a little laggy and sometimes does nto auto refresh" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351250) AM Adam M. Sales > "The easy user interface and the ability to mass text" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6513216) MB Meghan B. Director of Communications > "Sometimes the search does not recognize numbers I have texted before." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6270879) MC Mellissa C. Instructor > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) SL Stephen L. Program Director > "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257) JM Jennifer M. Front Desk Coordinator > "that it is very user friendly and we can customize what needs to be said" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5068067) MS Madison S. CSR Agent > "At first, I had a hard time setting up my account/account layout." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285447) GG Greg G. Owner-Operator > "The desktop browser Dashboard is very user friendly and easy to use." [See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285) JS Jared S. Senior Claims Adjuster > "Difficult to understand layout and sorting." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6049742) BR Brenda R. Business Development Representative > "The user interface is simple, well built and intuitive, people with low tech knowledge can find their way without any trouble." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988900) SP Stanley P. Owner > "Too much on the screens" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283152) AW Alisha W. owner > "Text request integrated fairly well with MINDBODY. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4411163) VR Verified Reviewer I.T. Marketing > "We did use it for everything for a few months when our integrated option failed us." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344) KR Kyle R. Lawn care manager > "Integration from our old texting software to this one was nice." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4347362) JH Josh H. Dispatcher > "Our LOU EVOSUS also does not communicate/integrate well with the Google Chrome plug-in" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4371783) JG Jay G. owner > "Love the chrome integrations and ease of use" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___3464698) JE Jacob E. Pharmacist in Charge > "difficult to integrate with other software for us" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4348632) SH Sidney H. Ticket Operations Manager > "I enjoy how easy Text Request is to use on the back end." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) BP Barbara P. Program Director > "Some of the administrative functions are hard to navigate." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) EM Emerald M. Administrative Assistant > "has made it easy to follow up with many things" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616039) GR Gonzalo R. Lead Instructor > "I don't like it; the interface is so not user-friendly." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616699) RP Rachel P. Office Manager > "There are times when we have just a simple question or something we need to get out to a mass amount of people and this way is so..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6325661) FN Fred N. manager > "It's not user friendly and hard to navigate ." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285248) AS Arunha S. Human Resources Coordinator > "User friendly, Ease of Use, Efficiency in Communication, Automation and Templates, Integration, Analytics and Reporting." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6426897) NL Nancy L. Client Care Specialist > "Some of the function are very hard to work with." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___3464688) MR Monisha R. Admin > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651) AA Ace A. Owner > "Terrible customer service. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6249300) SH Sidney H. Ticket Operations Manager > "The abilities it has to communicate with customers, track data, send detailed information is incredible." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) EH Elizabeth H. Shelter Coordinator > "So far there is nothing that I have not liked about your service" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6460995) LC Loralei C. Reservations Agent > "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146) BB Becky B. Admin > "We have had problems and not able to fix due to bad customer support" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4838850) SM Sean M. President > "Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6571967) JT Jose T. CEO > "Not very helpful, not customer friendly, and it’s all about the money for TextRequest" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5012555) [View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## User interface [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.19 (164) [Text Request](https://www.capterra.com/p/167015/Text-Request/) 4.63 (1,193) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important AI Text Generation 120 Important Freshchat Top features 28/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) Text Request 21/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/167015/Text-Request/#features) ### Recognition Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Text Request ### Deployment & support Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Text Request Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshchat - By Freshworks - Located in United States - Founded in 2011 Text Request - By Text Request - Located in United States - Founded in 2014 ## Popular Comparisons [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) ₹1799/month Price $25/month 4.1 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.1 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $47.99/month Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-167015/Weave-vs-Text-Request) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $115/month 4.1 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $47.99/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.19 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) ₹1799/month Price $19/month 4.1 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 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