# Compare Freshchat vs Text Request 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshchat and Text Request based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158117-167015/Freshchat-vs-Text-Request

---

# Freshchat vs Text Request Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshchatText Request2/4 selected

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting Price

₹1799.00/month

Value-for-Money

4

Functionality

4

Ease of Use

4.2

Customer Service

3.9

Reviews Sentiment

Based on [117 reviews](#user-reviews)

Positive

92

Neutral

16

Negative

9

[## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

MG

Based on [1,193 reviews](#user-reviews)

Positive

1,111

Neutral

64

Negative

18

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.7

Real-Time Notifications

4.0

Real-Time Monitoring

\--

Mobile Access

4.2

75%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.7

Real-Time Monitoring

4.6

Mobile Access

4.7

User satisfaction

User satisfaction

4.1

User reviews[117](https://www.capterra.com/p/158117/Freshchat/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

4.0

Customer support

3.9

User satisfaction

4.6

User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

₹1799Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.

Best for

Businesses that need a better way to connect with customers and employees.

## User reviews

Pros & cons

CW

Casey W.

Office Manager

> "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128)

Kate O.

CEO

> "Also, it wouldn't integrate with ConvertKit."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

OW

Okado W.

Marketing Manager

> "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Kate O.

CEO

> "I could not figure out how to use or optimize it for my business."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

CO

Carla O.

Manager

> "The check mark and double check mark to show when it is read is great as well."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

KP

Karan P.

Business Development Representative

> "The mobile experience is not as smooth as what their competitors offer."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436)

OW

Okado W.

Marketing Manager

> "I easily respond even to non-english chats."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

VR

Verified Reviewer

Senior Product Manager

> "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013)

CO

Carla O.

Manager

> "There is a record of previous chats that are easy to see and find."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

JL

June L.

Founder

> "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646)

JN

Joseph N.

Information Technology Specialist

> "I also like it’s fast contact with clients."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015)

SM

Shubham M.

Software Engineer

> "Sometime the chatbot logo disappears and I have to reload the page to see it."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032)

Phaneendra Kumar P.

CEO

> "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223)

LG

Lecy G.

Reservations Specialist

> "We tried a couple of bots during our trial period and they did not function how we indented."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

JR

Jayanth R.

Project Manager

> "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574)

Arjun D.

Programs Head

> "Customer support was poor"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963)

VR

Verified Reviewer

Digital App

> "A well-rounded customer engagement platform that offers a wide range of features and integrations."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197)

Darien C.

Associate Pastor

> "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

TT

Todor T.

Helpdesk agent

> "It helps us provide 24/7 support via a familiar and convenient channel"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469)

LG

Lecy G.

Reservations Specialist

> "None of us could get the notifications to work."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

JR

Jayanth R.

Project Manager

> "Integrates well with other Freshworks products- Strong customer support team- Simple to setup"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574)

Darien C.

Associate Pastor

> "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

YA

Yuri A.

Help Desk Manager

> "It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5005658)

Shu S.

CEO

> "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

VR

Verified Reviewer

CTO

> "The thing that I like about freshchat is the simplicity of the UI and its various automation options."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744)

DP

Darcey P.

Growth Associate

> "It's prone to bugs and very frequently would stop working and the widget disappear"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474)

TT

Todor T.

Helpdesk agent

> "Simple and elegant interface."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469)

Don C.

Copywriter

> "I think some browsers do have features that block some users."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961)

VR

Verified Reviewer

Marketing Manager

> "This is an inexpensive chatbot and has campaign feature which i use very often on my website"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3610909)

Virginia G.

Preparadora Exámenes de Inglés

> "I found it a bit difficult to incorporate in my website."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404)

Arjun D.

Programs Head

> "It has a very basic but good AI chat bot, covers most of the operational needs"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963)

Shu S.

CEO

> "I also asked if I could cancel it but they told me no because I made a one year commitment."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

KP

Karan P.

Business Development Representative

> "We could set it up easily since we had a few Freshworks' products integrated."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436)

Shu S.

CEO

> "I am highly disappointed in the Freddy chatbot."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

[View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

MG

Milousa G.

Customer service representative

> "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MC

Mellissa C.

Instructor

> "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

KA

Kristen A.

General Manager

> "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643)

TC

Tim C.

Instructor

> "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356)

ST

Sarah T.

CSR

> "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

VR

Verified Reviewer

I.T. Marketing

> "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others,..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

MR

Monisha R.

Admin

> "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651)

CC

Cheri C.

Member Advocate

> "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349)

RS

Rachael S.

Owner

> "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230)

KR

Keaton R.

New Construction Consultant

> "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673)

CN

Christoffer N.

Technician

> "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437)

SS

Stephanie S.

Owner and boxing trainer

> "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread,..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114)

CL

Catherine L.

Veterinarian

> "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687)

MM

Marilee M.

clinical support specialist

> "took awhile to figure out how to save document/image sent by text req to pt chart."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734)

CF

Cynthia F.

Business Manager

> "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

LC

Loralei C.

Reservations Agent

> "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146)

JL

Jaiden L.

Parts Specialist

> "Not being able to send just pictures without text in the message."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6316558)

MG

Milousa G.

Customer service representative

> "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

KZ

Kristen Z.

Recruiter

> "Cons are that it can be a little laggy and sometimes does nto auto refresh"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351250)

SH

Sidney H.

Ticket Operations Manager

> "The abilities it has to communicate with customers, track data, send detailed information is incredible."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744)

AR

Abby R.

Sales Support

> "Not able to color coordinate the squares of different messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037)

DD

Donna D.

Manager

> "We like being able to text our customers and use our business phone number so all employees can see and help our clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351528)

MG

Milousa G.

Customer service representative

> "Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

AA

Allison A.

Managing Director

> "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704)

AW

Alma W.

collections

> "some of them don't have name ID you have to search by phone number."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6486054)

ES

Emily S.

People Services Specialist

> "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471)

VR

Verified Reviewer

I.T. Marketing

> "We did use it for everything for a few months when our integrated option failed us."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

DW

Dipanshu W.

Customer Service Representative

> "Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6444915)

TH

Trae H.

Coach

> "Names are being messed up when sending out texts, mixing up contacts"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473059)

AE

Ann E.

VIce President

> "Our employees are much more responsive to us and we love having the option to attach images or documents to texts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351294)

LP

Liz P.

Client Care Representative

> "Picture attachment size is not big enough/cannot see videos"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465468)

BP

Bhumiben P.

Clinical Manager

> "Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398286)

AB

Ashlyn B.

Dumpster Consultant

> "It gets very laggy sometimes, and there is no way to translate languages"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392385)

CD

Chrystina D.

Patient Services Coordinator

> "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337)

SF

Sarah F.

Sales

> "I do not like that you have to press "accept" when you change the first messages shown."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

SR

Sydney R.

Vet Receptionist

> "I love the ability to schedule messages and use templates for reaching out to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

AD

Alex D.

Vice President of Technical Recruiting

> "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps on my pc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459)

VG

Veronica G.

Customer Service Representative

> "Cannot look up messages by typing in keywords."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014)

CH

Cayla H.

Front Desk

> "Our patients find it especially helpful so that they can easily text us instead of calling if we are all busy on the other line"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6334902)

HR

Hannah R.

RN

> "I don't like the dashboard set up and that messages don't drop off once completed."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6342713)

GG

Greg G.

Owner-Operator

> "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and receiving..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285)

MB

Moriah B.

Client Services Director

> "Sometimes the multifactor authentication is problematic."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846)

DR

Daniela R.

Human Resources

> "It is effective to edit contact names and get a notification on the Text Request that says "NEW MESSAGE" so I can communicate with new hires in a..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4879448)

EP

Elliott P.

Sales Professional

> "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading the page the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181)

KO

Kelsie O.

Optician

> "I liked the ease of using text request, the set templates and that it tells you if a message does not go through"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6324291)

HO

Hannah O.

Managing Director

> "There seems to be a delay in receiving texts sometimes."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

BJ

Bryce J.

VP of Sales

> "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051)

BP

Barbara P.

Program Director

> "Some of the administrative functions are hard to navigate."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

AS

Autumn S.

Site Manager

> "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing touch with my..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843)

SC

Sean C.

Location Manager

> "Can get a little slow, occasionally you can lose your current conversation"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095)

BP

Barbara P.

Program Director

> "TR has provided an essential platform to contact our program participants and have them respond immediately. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

JS

Jason S.

Physican associate

> "somtimes alerts can be overwhelming if not tured off"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6317187)

SF

Sarah F.

Sales

> "I like that you can put little tag color dots to keep the messages organized."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

LS

Leonard S.

General Manager

> "A little slow to create groups vs. our previous provider."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6304301)

KW

Kathy W.

Owner

> "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders, updates, or answering..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706)

ER

Erica R.

Recruiter

> "Unable to unsend messages send to associates"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377)

HD

Hazel D.

Owner

> "It really helps to confirm appointments and other issues that need attended to immediately."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351761)

HP

Holly P.

Licensed Veterinary Technician

> "Sometimes I don't get notifications until 20-45 minutes after the message says it originally sent; making for delayed responses to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4903582)

DR

Decire R.

Employee Care Manager

> "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

EH

Errin H.

Patient Services Coordinator

> "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and saving contacts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156)

CS

Candace S.

Safety Manager

> "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748)

CB

Carmen B.

PSC

> "There are not always times that patients can pick up a call during the day, so the text makes it much easier on everyone!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6334861)

TT

Theresa T.

Human Resources Manager

> "I can't send confidential information to employees"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837)

CA

Connie A.

Center Director

> "I like the scheduling texts ahead of time and the opt out feature."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6380036)

MY

Mikhaila Y.

Franchisee Owner

> "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste something...."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052)

TN

Tony N.

Production Coordinator

> "This program is an excellent way for all of our customers to contact our service department in a seamless way!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6320741)

GB

Greg B.

Director of operations

> "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922)

AS

Austin S.

Junior Accountant

> "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and taken care of."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331)

VR

Verified Reviewer

Patient Care Coordinator

> "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong person etc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257)

ST

Sarah T.

CSR

> "The platform's user-friendly interface made it easy for me to manage and send text messages effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

CR

Carla R.

Director of Education

> "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924)

GR

Gabrielle R.

Secretary

> "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is reaching out and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345)

LB

Liz B.

Broker

> "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263)

MG

Milousa G.

Customer service representative

> "Text Request is an excellent app for enhancing customer communication through text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

CG

Chelsea G.

Administrative Assistant

> "A lot of clients have a full inbox or receive so many phone calls per day that it is hard to keep up with."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988748)

HO

Hannah O.

Managing Director

> "Ease to access online for business purpose and not using personal devices while being able to share between team members without losing the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

SF

Stephanie F.

Owner

> "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

[View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

## User interface

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

4.11 (117)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

4.63 (1,193)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Freshchat

Top features

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/158117/Freshchat/#features)

Text Request

21/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/167015/Text-Request/#features)

### Recognition

Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports

Text Request is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Freshchat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Text Request

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshchat

-   By Freshworks
-   Located in United States
-   Founded in 2011

Text Request

-   By Text Request
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

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4.2

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[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

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$59/month

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

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₹1799/month

Price

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4.0

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

₹1799/month

Price

$15/month

4.0

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,415)](https://www.capterra.com/p/180347/Telegram/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

₹1799/month

Price

$0/month

4.0

Features

4.6

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$59/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

₹1799/month

Price

$39/month

4.0

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

$59/month

Price

$59/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

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₹1799/month

Price

$19/month

4.0

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request)