# Compare Freshchat vs tawk.to 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshchat and tawk.to based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158117-167792/Freshchat-vs-tawk-to

---

# Freshchat vs tawk.to Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Freshchattawk.to2/4 selected

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/)

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting Price

₹1799.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [145 reviews](#user-reviews)

Positive

119

Neutral

16

Negative

10

[## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [344 reviews](#user-reviews)

Positive

324

Neutral

13

Negative

7

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.8

Real-Time Notifications

3.9

Real-Time Monitoring

\--

Mobile Access

4.3

71%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.5

Real-Time Monitoring

4.4

Mobile Access

4.5

User satisfaction

User satisfaction

4.2

User reviews[145](https://www.capterra.com/p/158117/Freshchat/reviews/)

Ease of use

4.3

Functionality

4.0

Value for money

4.1

Customer support

4.0

User satisfaction

4.6

User reviews[344](https://www.capterra.com/p/167792/tawk-to/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.3

Price starts from

Price starts from

₹1799Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.

Best for

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## User reviews

Pros & cons

VS

Vaishnava S.

Instructional designer

> "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490)

SN

Suresh N.

Government Consultant

> "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SN

Suresh N.

Government Consultant

> "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SS

Santhosh S.

Cybersecurity Specialist

> "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

AM

Abhishek M.

Business Analyst

> "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

DM

Deepak M.

Engineer

> "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700)

AM

Abhishek M.

Business Analyst

> "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

KA

Kosana A.

QA Analyst

> "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

MJ

Mitali J.

Specialist programmer

> "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

AB

Akash B.

Configuration analyst

> "The AI capabilities feel basic and outdated."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728)

VJ

Vishnu J.

Software Engineer

> "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

Mohd A.

Founder

> "We lost approximately 6,500 customer conversations permanently."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Mohd A.

Founder

> "conversations lost forever."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Kate O.

CEO

> "Also, it wouldn't integrate with ConvertKit."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

KA

Kosana A.

QA Analyst

> "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

Kate O.

CEO

> "I could not figure out how to use or optimize it for my business."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

CW

Casey W.

Office Manager

> "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128)

KP

Karan P.

Business Development Representative

> "The mobile experience is not as smooth as what their competitors offer."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436)

MJ

Mitali J.

Specialist programmer

> "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

VR

Verified Reviewer

Senior Product Manager

> "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013)

SB

Shaunak B.

Sr analyst

> "The operational visibility has helped our team stay organized and react quickly during busy periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710)

JL

June L.

Founder

> "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646)

AT

Arun T.

Analyst

> "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504)

SM

Shubham M.

Software Engineer

> "Sometime the chatbot logo disappears and I have to reload the page to see it."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032)

BR

Bondada R.

Technician, Network Operations

> "make it easy to manage customer communication across multiple channels in one place."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697)

LG

Lecy G.

Reservations Specialist

> "We tried a couple of bots during our trial period and they did not function how we indented."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

OW

Okado W.

Marketing Manager

> "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Arjun D.

Programs Head

> "Customer support was poor"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963)

MP

Manijith P.

Graphics Hardware Engineer

> "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890)

Darien C.

Associate Pastor

> "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

VJ

Vishnu J.

Software Engineer

> "The setup process is generally smooth, and day-to-day navigation is intuitive."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

LG

Lecy G.

Reservations Specialist

> "None of us could get the notifications to work."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

RM

Rohit M.

Project Manager

> "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151)

Darien C.

Associate Pastor

> "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

CJ

Chandan J.

Product Designer

> "Chat and messaging are fast and reliable."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247)

Shu S.

CEO

> "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

SS

Santhosh S.

Cybersecurity Specialist

> "One of the best value-for-money tools out there."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

DP

Darcey P.

Growth Associate

> "It's prone to bugs and very frequently would stop working and the widget disappear"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474)

CO

Carla O.

Manager

> "The check mark and double check mark to show when it is read is great as well."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Don C.

Copywriter

> "I think some browsers do have features that block some users."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961)

OW

Okado W.

Marketing Manager

> "I easily respond even to non-english chats."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Virginia G.

Preparadora Exámenes de Inglés

> "I found it a bit difficult to incorporate in my website."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404)

Phaneendra Kumar P.

CEO

> "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223)

Shu S.

CEO

> "I also asked if I could cancel it but they told me no because I made a one year commitment."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

CO

Carla O.

Manager

> "There is a record of previous chats that are easy to see and find."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Shu S.

CEO

> "I am highly disappointed in the Freddy chatbot."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

[View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

AA

Aditya A.

Customer Service Representative

> "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972)

HS

Harry S.

Head of CSM

> "Didn’t connect into other apps as welll as alternatives."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851)

HK

Harish K.

Lead Web Developer

> "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

OS

Oscar S.

Operations Manager

> "Honestly, I can't remember a time when Tawk.to was not working or had issues."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774)

HK

Harish K.

Lead Web Developer

> "Tawk.to is a great option for handling client chats and quick questions right from our web projects."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

VR

Verified Reviewer

Web

> "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

CTB

Connor T. B.

Financial Operations Manager

> "Our customers now have a hotline to us during business hours, and it makes us look good on our response times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

KK

Kenna K.

Digital Media Systems Lead

> "It doesn't integrate very well with our current software"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615)

CTB

Connor T. B.

Financial Operations Manager

> "It decreased our call volume and helped us resolve B2B order challenges more easily."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

Rohit A.

Founder

> "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586)

Carine Sylvie T.

Remote administrative assistant

> "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060)

IA

Itunu A.

Customer service

> "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781)

TB

Tyler B.

Digital Asset Manager

> "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200)

VR

Verified Reviewer

Digital Marketing Executive

> "lack of automation capabilities and it is not interactive chatbot"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

Marianela F.

Water Treatment and Environmental Management Consultant

> "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226)

Ferşat Ö.

Owner

> "It has poor documentation and you must handle what you need by yourself."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570)

Pascual G.

Project Manager

> "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370)

VR

Verified Reviewer

Web

> "Poor customer service."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

AWT

Aldrin Wilfred T.

Business Development Manager

> "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464)

RM

Rosalina M.

Executive Assistant

> "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

RM

Rosalina M.

Executive Assistant

> "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

JW

Jennifer W.

Accounts Receivable

> "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539)

MS

Mark S.

Sales and Marketing

> "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

KP

Kathy P.

Owner

> "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865)

VR

Verified Reviewer

CIMI

> "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467)

RJ

Ryan J.

Founder

> "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

VR

Verified Reviewer

Digital Marketing Executive

> "It help us capture leads in live chat"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

KM

Kavin M.

Web Developer

> "The one thing that I don't like is that they added the tawk.to branding in the free version."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268)

JN

Joseph N.

Information Technology Specialist

> "tawk.to integrated well with our website which makes it easy to communicate with online visitors."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458)

PE

Precious E.

Community Manager/Builder

> "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712)

SW

Steve W.

Director

> "It was also free to use."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247)

Bill B.

President

> "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

DK

Deepanshu K.

Reporting Manager

> "Interface is excellent."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324)

AT

Anurag T.

Technical Support Specialist

> "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012)

Dmitrijs M.

CTO

> "Tawk.to is a trustful side-kick for several of sites that we have developed."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759)

Ngalla B.

CEO

> "Sometimes I don't receive notifications especially when I'm not monitoring it."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060)

Henri H.

Web designer

> "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698)

AH

Amrut H.

CSR

> "the chat notification music, that is toooooo loud"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312)

RJ

Ryan J.

Founder

> "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

Bill B.

President

> "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

RM

Rosalina M.

Executive Assistant

> "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

OO

Oluwafisayo O.

Customer experience

> "Having alot of issues with network, disconnects customers and agents during chat."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889)

KK

Kimmo K.

Customer Service Improvement Manager

> "Easy to get started with, comes with good reporting functions and good customer tracking."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476)

AR

Anthony R.

Owner

> "The only thing I always dislike about any software is the branding that comes along with it. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

HS

Hardik S.

Customer Relation Team

> "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

RM

Ryan M.

IT Manager

> "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

MS

Mark S.

Sales and Marketing

> "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

RM

Ryan M.

IT Manager

> "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

Bill B.

President

> "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

JL

Jorge L.

Marketing Manager

> "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

MM

Marek M.

Senior IT Manager

> "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555)

JL

Jorge L.

Marketing Manager

> "That forces you to use the web browser client which is not that convenient."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

Luke H.

Founder

> "I like the web notifications too and email if people chat as well as the app notification."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282)

Pemba Tshiring S.

SEO Specialist

> "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434)

HS

Hardik S.

Customer Relation Team

> "The chat feature for support, which our customers use frequently, is a good part of this software."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

SY

SERDAR Y.

Call Center Manager

> "It is a bit difficult to reach an official when we have technical problems"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650)

RM

Rosalina M.

Executive Assistant

> "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

VJ

Viktoria J.

Customer Support

> "The backend was a bit complicated and had many options I never actually used."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034)

AR

Anthony R.

Owner

> "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

CN

Charan N.

Android developer

> "They do not have good SDK's to integrate into apps."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612)

VR

Verified Reviewer

Sales Manager

> "It helped me to increase my sales and to upgrade the user experience, and support."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437)

NJ

Nenad J.

Founder

> "it doesn't keep up UI and ease wise compared to paid tools -"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302)

ET

Eliza T.

Digital Marketing Specialist

> "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273)

Chris H.

CEO

> "Tricky to manage users and see all messages sometimes"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263)

VR

Verified Reviewer

GM

> "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731)

AG

Ankit G.

Founder

> "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905)

CC

Cristina C.

webmaster

> "It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4343538)

RM

Ryan M.

IT Manager

> "This is great and also part of what chat systems online suffer from, but this one seems even worse."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

[View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/)

## User interface

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

4.16 (145)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

4.56 (344)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Freshchat

Top features

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/158117/Freshchat/#features)

tawk.to

23/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/167792/tawk-to/#features)

### Recognition

Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports

tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Live ChatSoftware (2022) 

### Deployment & support

Freshchat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

tawk.to

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshchat

-   By Freshworks
-   Located in United States
-   Founded in 2011

tawk.to

-   By tawk.to
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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Contact vendor for pricing

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4.6

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[View full comparison](https://www.capterra.com/compare/135003-167792/Slack-vs-tawk-to)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.56 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

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$0

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$15/month

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Ease of Use

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[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat)

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$0

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4.4

Features

4.5

4.6

Ease of Use

4.6

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[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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