# Compare Freshchat vs Zoho Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshchat and Zoho Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158117-169505/Freshchat-vs-Zoho-Desk --- # Freshchat vs Zoho Desk Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshchatZoho Desk2/4 selected [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4 Functionality 4 Ease of Use 4.2 Customer Service 3.8 Reviews Sentiment Based on [115 reviews](#user-reviews) Positive 90 Neutral 16 Negative 9 [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,211 reviews](#user-reviews) Positive 2,071 Neutral 119 Negative 21 ## Summary * * * Key features rated by users Features selected based on 4,199 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.0 Real-Time Monitoring \-- Support Ticket Management 4.3 64%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.5 Real-Time Monitoring \-- Support Ticket Management 4.6 User satisfaction User satisfaction 4.1 User reviews[115](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.0 Customer support 3.8 User satisfaction 4.5 User reviews[2,211](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 Price starts from Price starts from ₹1799Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## User reviews Pros & cons CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) TT Todor T. Helpdesk agent > "It helps us provide 24/7 support via a familiar and convenient channel" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) JR Jayanth R. Project Manager > "Integrates well with other Freshworks products- Strong customer support team- Simple to setup" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) YA Yuri A. Help Desk Manager > "It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5005658) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) TT Todor T. Helpdesk agent > "Simple and elegant interface." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) VR Verified Reviewer Marketing Manager > "This is an inexpensive chatbot and has campaign feature which i use very often on my website" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3610909) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) MT Marek T. CEO > "I really liked the simplicity and user-friendliness of Freshchat." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4786956) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) GB Goma B. Instructor > "The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## User interface [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.10 (115) 4.51 (2,211) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Freshchat 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) Zoho Desk Top features 29/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) ### Recognition No recognitions have been awarded to Freshchat No recognitions have been awarded to Zoho Desk ### Deployment & support Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshchat - By Freshworks - Located in United States - Founded in 2011 Zoho Desk - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) ₹1799/month Price $25/month 4.0 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.0 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $29/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $39/month 4.0 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) ₹1799/month Price $59/month 4.0 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/158117-167015/Freshchat-vs-Text-Request) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $20/month Price $20/month 4.5 Features 4.5 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/169505-227102/Zoho-Desk-vs-JIRA-Service-Management)