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Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and cu
The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good.
However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.
I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
Automation is limited to a couple of available options and are not extendable. There are no extendable criteria.
Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
It has been a great experience after the addition of certain features in Respond.io.
Nothing that I can think of at the moment, I’ll edit the review later if needed.
Ease of use, accessibility, easy automation of your messages, user-friendly interface, a lot of time saved, avoiding crammed messages.
Nothing I can think of at the moment, but I'll make sure to come back with another review if something changes.
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
We no longer have crammed conversations spread around several tools.
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out of five stars. We considered Drift and Intercom. And we did not go with those. We went with Freshchat instead because of the lack of functionalities. Freshchat had a lot more functions to offer. Freshchat is a great application when it comes to a chatbot solution. The capabilities and functionalities that it has at each node was a lot greater than all of the other competitors out there. Freshchat was extremely easy to integrate with our business. We were able to get it set up on our website within 24 hours of setting it up. I think that people should give Freshchat a chance depending on what type of business you have, but it has great capabilities. And the cost is right for small businesses.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshchat
Top Featuresrespond.io
respond.io
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