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Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Chatfuel is the leading chatbot platform for Messenger. We help agencies and businesses build bots, no coding required. Increase sales, personalize marketing and automate support, all with Chatfuel.
The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good.
However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.
I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
Automation is limited to a couple of available options and are not extendable. There are no extendable criteria.
Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.
Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.
From the beginning, I appreciated the ease of use and organization of the work area.
NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out of five stars. We considered Drift and Intercom. And we did not go with those. We went with Freshchat instead because of the lack of functionalities. Freshchat had a lot more functions to offer. Freshchat is a great application when it comes to a chatbot solution. The capabilities and functionalities that it has at each node was a lot greater than all of the other competitors out there. Freshchat was extremely easy to integrate with our business. We were able to get it set up on our website within 24 hours of setting it up. I think that people should give Freshchat a chance depending on what type of business you have, but it has great capabilities. And the cost is right for small businesses.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshchat
Chatfuel
Chatfuel
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