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Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Designed for local businesses and franchises including restaurants, salons, and spas, gyms, real estate companies, auto dealers, home service businesses, and more.
The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good.
However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.
I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
Automation is limited to a couple of available options and are not extendable. There are no extendable criteria.
Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.
The customer service is the best. We have never had to wait to get help, and they follow through to make sure everything is working perfectly.
Some people dont understand what they are doing when Numa answers the phone... its still a little confusing to the customer.
From the customer service to the product, it is amazing. During Covid and being closed for two months this program to help build our business.
At first you couldn’t make phone calls or search old messages but they have since changed that from my feedback. I no longer have any cons.
The development team has been very responsive to all questions and continue to implement new features that increase the usefulness of the product.
The only thing that I don't like about Numa is having to change the time if we close early for a day.
We have been using Numa for quite some time and its been a rewarding experience. From testing, to retesting, customizing and getting support on issues, Numa has been quite useful.
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out of five stars. We considered Drift and Intercom. And we did not go with those. We went with Freshchat instead because of the lack of functionalities. Freshchat had a lot more functions to offer. Freshchat is a great application when it comes to a chatbot solution. The capabilities and functionalities that it has at each node was a lot greater than all of the other competitors out there. Freshchat was extremely easy to integrate with our business. We were able to get it set up on our website within 24 hours of setting it up. I think that people should give Freshchat a chance depending on what type of business you have, but it has great capabilities. And the cost is right for small businesses.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshchat
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