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Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
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The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good.
However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.
I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
Automation is limited to a couple of available options and are not extendable. There are no extendable criteria.
Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.
Very useful for project management. I like the AI thing and it is very clever.
Dowork.ai streamlines this process and you know the calculations are correct unlike doing it in an spreadsheet which could be vulnerable to formula errors.
The artificial intelligence proposals are very successful, easy to use.
New kid on the block disrupting Estimations Professional Services industry.
Dowork is an all-in-one tool offering pretty much everything you need, from staffing to team Collab and advanced features. Highly recommend for software project quotes.
Pre-sales is a costly exercise and estimating new work can be time consuming.
It automatically calculates and creates the roadmap. This is a perfect tool for fast, very fast roadmap creation if you have estimates.
Tough to navigate and explain how to use product for others.
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out of five stars. We considered Drift and Intercom. And we did not go with those. We went with Freshchat instead because of the lack of functionalities. Freshchat had a lot more functions to offer. Freshchat is a great application when it comes to a chatbot solution. The capabilities and functionalities that it has at each node was a lot greater than all of the other competitors out there. Freshchat was extremely easy to integrate with our business. We were able to get it set up on our website within 24 hours of setting it up. I think that people should give Freshchat a chance depending on what type of business you have, but it has great capabilities. And the cost is right for small businesses.
Freshchat
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