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Kustomer vs Froged: Which is a better fit?

Updated on February 10th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,199 reviews from Customer Service users.
% Fit
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.9
Chatbot
4.3
Inbox Management
5.0
Email Management
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.3
Chatbot
NA
Inbox Management
NA
Email Management
--
User satisfaction
4.6
User reviews77
Ease of use
4.6
Functionality
4.6
Value for money
4.4
Customer support
4.7
4.5
User reviews56
Ease of use
4.5
Functionality
4.5
Value for money
4.6
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

If you are looking for one, affordable and easy-to-use, platform that improves onboarding, increases retention & engagement and provides proactive customer support tools, then FROGED is for you!

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
158128
5 screenshots
196490
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Kustomer

Top Features
26/37
  • Conversation Intelligence
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Mobile Access
  • Multiple Data Sources
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Language Detection
  • Live Chat
  • Multi-Channel Communication
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Froged

21/37
Show Customer Service Software Features +
Kustomer
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Froged
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kustomer
  • By Kustomer
  • Located in United States
  • Founded in 2015
Froged
  • By Froged Technologies
  • Located in Spain
  • Founded in 2019
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