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Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.
If you are looking for one, affordable and easy-to-use, platform that improves onboarding, increases retention & engagement and provides proactive customer support tools, then FROGED is for you!
Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns.
Perfect tool for providing smooth and swift customer assistance. It also helps us resolve customers issue quickly because it has all the data that we need.
While the admin can insert predetermined macros (template messages), it is impossible for you to add personal ones and it is inconvenient to constantly have to get them elsewhere.
The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.
I am finding really hard to manage the main dashboard when I am scrolling through my inbox.
I love that Kustomer is really amazing when communicating with customers and also is awesome when you need to have communication with your co-workers in the company. I recommend Kustomer to everyone.
It has a steep learning curve, at first glance, it is very confusing to the new employees.
Livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.
Lack of some basic functionalities like export and search. It was quite sluggish at times.
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.
Not to much cons for what they offered, may be miss some tutorials matirial.
It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.
At the moment I don't find any noteworthy negative aspects.
The experience so far is great. They are constantly improving the tools and have great support.
I dont like that you have to pay a price for each new feature, although you just want to try and test it.
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