# Compare Rollbar vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare JIRA Service Management and Rollbar based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158230-227102/Rollbar-vs-JIRA-Service-Management --- # JIRA Service Management vs Rollbar Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JIRA Service ManagementRollbar2/4 selected [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Rollbar](https://www.capterra.com/p/158230/Rollbar/)[4.5 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [770 reviews](#user-reviews) Positive 706 Neutral 49 Negative 15 [## Rollbar](https://www.capterra.com/p/158230/Rollbar/)[4.5 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [263 reviews](#user-reviews) Positive 246 Neutral 8 Negative 9 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,614 reviews from issue tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Feature ratings Ticket Management 4.6 Support Ticket Tracking 4.7 Prioritization 4.4 Task Management 4.6 Collaboration Tools 4.3 \--%Fit Missing features Not enough reviews Feature ratings Ticket Management 5.0 Support Ticket Tracking NA Prioritization 5.0 Task Management 5.0 Collaboration Tools 5.0 User satisfaction User satisfaction 4.5 User reviews[770](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 User satisfaction 4.5 User reviews[263](https://www.capterra.com/p/158230/Rollbar/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. Best for Modern software teams looking to improve code quality and release faster. Dev, QA, DevOps, and Support teams use Rollbar to find, assign, and fix bugs before they negatively impact users and business. ## User reviews Pros & cons BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not experienced..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) CP Charlie P. Director > "Rollbar have a great integration with Slack too." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___6585180) VR Verified Reviewer Solution Engineer > "UI for seeing the occurrences of an item needs some work, sometimes there are a lot of fields in an occurrence and the horizontal slider was..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___3470647) VR Verified Reviewer IT Engineer > "Rollbar as helped us to keep tracks of errors for applications and software which are developed with my workmates, allowing us to work on..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___3210782) BR Brian R. Development Manager > "Inability to setup fine-tuned VCS integration, we have a multi-branch environment and only being able to set 1 git branch for all the..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2274084) Dylan C. Software Developer > "I love how easy it is to drop Rollbar into an application." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___6110502) MM Matthew M. Director > "Integrated packages don’t always keep up with development as fast as they could (Laravel package took a long time to support 6.0, React..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271717) FT Farzam T. Software Developer > "I have been using Rollbar for the past year and I can honestly say it has been the best error tracking tool I have used." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___4516928) JoS João S. Agile Master > "We use the software to log some embedded systems, which are hard to update. And sometimes when there is a fix to an ocurrence in a newer..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271150) FT Farzam T. Software Developer > "The integration with other tools is top notch and the customer service is great." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___4516928) AC Ayhan C. Machine Learning Engineer > "I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270814) JN Jorge N. CEO & Founder > "We like Rollbar because it helps us to keep track of every error on our production application, have a great user interface to work with and..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278986) DC Daniel C. VP, Software Architect > "It’s very slow and often not found. If I have a problem from a customer it is nearly impossible to find that item (even if they gave us the..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271259) SK Stefan K. Team Lead > "The configuration options allowing me to customize the management of multiple projects. And as an addition I really like the diverse tech..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271786) Inderjeet S. Software Developer - II > "Also, I am still struggling with map files as JavaScript errors are really hard to decode without map js files" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270774) CW Christopher W. Developer > "So There is a lot to unpack here: As a software developer, having access to the WEB DASHBOARD is amazing We start our day and prioritize our..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271144) XP Xesc P. CEO > "The custom properties are difficult to read (plain structures is not the best way to display JSON information)" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279510) VR Verified Reviewer Software Engineer > "Providing you with a powerful tool that will help you debugging possible exception that might occur in production, alerting you right away..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271059) TM Tiago M. software engineer > "on a medium size organization rollbar feels very convoluted, a lot of errors going on at the same time, makes it harder to find the one you..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270773) Chris R. Creative Director > "I am able to use it for development (typically in PHP) to debug issues, as well as in Production to monitor any problems with the site." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271226) MK Matthew K. Principal Software Engineer > "I have not had any time to do thorough research on creating a sourcemap. Until that is done, though, I'm afraid the javascript exceptions(..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2280727) Abdullah K. Sr. DevOps Engineer > "The dashboard, filtering features, aggregation capabilities and integration with other tools are the one of the best things of Rollbar." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279565) VR Verified Reviewer Software Engineer > "It is sometimes hard to parse the information in a Rollbar error, specifically the parameters passed in through whatever means." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279065) BR Brandi R. clerk > "I like that its stays up to date and has simple yet strong monitoring and reports errors well." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___3362949) DC Daniel C. VP, Software Architect > "Not great, we got the better volume noticed, but not being able to search or find an issue from some identifier has been a deal breaker." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271259) FT Farzam T. Software Developer > "The customer service has been great and they have always been willing to help." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___4516928) VR Verified Reviewer Software Engineer > "Well I think the number of hits somehow gets too much and quota is filled pretty soon, even when I am not sure if I got that many error" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278469) AG Anatoly G. CEO > "The grouping support (grouping bugs together) is starting to become robust as well, which is helpful for making sure you're not seeing 100s..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270880) AC Ayhan C. Machine Learning Engineer > "I wasn't even offered any workarounds. Since then, I get an automated email from them once in a while asking me to rate their product." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270814) MJ Mojan J. Backend Developer > "I also like the new feature that shows the exact line of code that caused the failure and the person who has written that code." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278614) JS JUan S. Lider de desarrollo front end > "Its inability to test source maps within the interface." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2274733) ZJ Zamir J. Software engineer > "It has a ton of features like sourcemaps and fingerprinting that work smoothly for thousands of errors a day." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271458) SS Shelby S. Qa manager > "The over grouping and under grouping feature does not work." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279221) Jeremy P. Head of Engineering > "The deduplication works well for the most part, and the ability to capture lots of additional information (both automatically and manually)..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279418) UO Uzoma O. Software Engineer > "Sometimes, the software incorrectly group occurrences together while delays proper diagnosis" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271027) GC Gokul C. Software Developer > "The Occurrence info is very helpful. Since it's rolling up all the similar exceptions and giving the info of when the issue has happened, ..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270818) SF Simon F. Developer & Founder > "grouping / merging of events ist sometimes difficult. and i accidently merged the wrong ones" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278978) AT Aditya T. Product Developer > "It helps us to query the data and find the similarity on the errors so that we can solve them." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279338) AC Ayhan C. Machine Learning Engineer > "Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270814) WC William C. Developer > "The tracebacks on the errors are super helpful and since you can add whatever metadata you want pinpointing problems is made a lot easier." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271249) IR Ian R. Senior Software Engineer > "Many times when I try to use the web app, UI will become buggy." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271122) PT Pierce T. Senior Software Engineer > "There are a lot of good options for configuring meaningful alerts, and lots of good presentations of data" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271348) AS Aria S. Senior Front-end Developer > "Sometimes there's multiple deploys that could be at issue and correlating is incomplete. " [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271166) AG Archit G. Software Engineer-II > "The most amazing thing is its seamless integration with Slack, to which we send all of our critical alerts." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271126) CJ Cory J. Programmer/Analyst > "I don't know why somebody would add new customers to an existing account, but then again, like I said, customer service sort of killed it." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279091) VR Verified Reviewer Software Engineer > "The full stack trace is a really nice feature which helps us to easily identify the actual issue." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278469) SS Scotty S. Web Application Developer > "The software can be sluggish; It's impossible to navigate on my phone. " [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278865) KM Kasey M. director of engineering - web > "It does a great job of showing us when errors occur, and helps us to hop on errors our customers are seeing!" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278685) MJ Mojan J. Backend Developer > "Rollbar error handling causes our app to crash." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278614) SK Suman K. Software Engineer > "This helps to keep the downtime or bugs time really low by reporting those issues on time." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278867) DO Daniel O. Software Engineer > "That searching for anything other than the unique identifier is almost impossible. " [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271232) CW Christopher W. Developer > "also: YOUR UPTIME is better than just about anyone - Auth0, Gitlab, Dockerhub - have all had issues this year with uptime , and the most..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271144) DO Daniel O. CTO > "At times errors can be missed and the service can go down." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279284) JG John G. Director, Administrative Systems > "I love the fact that I get very quick notices about an issue with one of our software programs and at the same time it doesn't nag with by..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279791) PRB Paul Razvan B. Founder and Engineer > "The UI feels somewhat loaded with too much information" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278744) VR Verified Reviewer Solution Engineer > "It is easy to use, UI is great, easily integrated with my project." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___3470647) AT Aditya T. Product Developer > "It become difficult to manage multiple project and environment." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279338) MJ Mojan J. Backend Developer > "I like that you can group different environment and only see the logs related to a specific environment." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278614) CH Chris H. Senior Software Engineer > "Having multiple environments, sometimes a bit hard to get to the correct environment!" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270869) JG John G. Developer > "For node applications it's very well laid out, keys are provided for you server and your client setup." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278888) VR Verified Reviewer Sr. Product Manager > "Doesn't detect and report OS versions which would have been useful." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2275034) DO Daniel O. CTO > "Rollbar makes it easy to track, find, and organize errors across all your services and applications." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279284) NJ Nathan J. Engineering Manager > "Their support responses are slow and they are very, very slow to fix serious bugs." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271349) JD Josh D. President & CEO > "It is very helpful to see the errors come through that meant a user definitely got an error but it wasn't bad enough for them to contact..." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2274976) ML Miles L. Software Engineer > "The UI makes it a bit difficult to navigate." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278871) MG Matt G. Lead Data Engineer > "The setup and integration with popular frameworks such as Ruby on Rails was easy and we have used it for at least five years with no issues." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278761) AC Ayhan C. Machine Learning Engineer > "Last year I noticed that when my teammates mention me under a specific item (a bug)" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270814) AD Anuj D. Software Engineer > "Shooting for "Rollbar Zero" on a team can be the best way to reap value from the product." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279098) MP Mateo P. Teach Lead > "There are errors in the dashboard graphics." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279412) BB Bryce B. Staff Software Engineer > "The ease of getting data into rollbar, and extracting meaningful information out of rollbar's dashboard." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2280548) Inderjeet S. Software Developer - II > "Errors do not get into correct versions of app sometimes." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270774) Jeremy P. Head of Engineering > "It intergrates well with other tools and really helps focus on key issues rather that occasional issues" [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2279418) IM Ian M. Engineer > "UI is too slow and clunky when I need to move fast. " [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2278687) Daniel W. Founder, Software Developer > "It reports errors well, it's reliable, the API and libraries are super flexible." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2281040) AA Alfredo A. CTO > "Automatic grouping doesn't work so well." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2280266) Daniel W. Founder, Software Developer > "Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2281040) AA Alfredo A. CTO > "Automatic grouping doesn't work so well." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2280266) Inderjeet S. Software Developer - II > "Email integration, managing errors like marking them as resolved is very easy and intuitive." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2270774) RB Ryan B. CEO > "They do not take major bugs seriously, and they will not fix them or even reply." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2567361) WC William C. Developer > "Rollbar makes it very easy to see where and how frequently bugs in your programs crop up." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271249) VL Vincent L. Product Support Specialst > "Im not sure if this is unique to my company or not, but sometimes it' difficult to read as a non-engineer." [See full review](https://www.capterra.com/p/158230/Rollbar/#Capterra___2271130) [View Reviews](https://www.capterra.com/p/158230/Rollbar/reviews/) ## User interface 4.47 (770) [Rollbar](https://www.capterra.com/p/158230/Rollbar/) 4.48 (263) ### Features JIRA Service Management Top features 39/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) Rollbar 21/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/158230/Rollbar/#features) ### Recognition JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to Rollbar ### Deployment & support JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rollbar Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 Rollbar - By Rollbar - Located in United States - Founded in 2012 ## Popular Comparisons [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Rollbar](https://www.capterra.com/p/158230/Rollbar/)[4.48 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,404)](https://www.capterra.com/p/19319/JIRA/reviews/) Contact vendor for pricing Price $7.91/month 4.4 Features 4.4 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-158230/JIRA-vs-Rollbar) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Rollbar](https://www.capterra.com/p/158230/Rollbar/)[4.48 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) vs [GitHub](https://www.capterra.com/p/129067/GitHub/)[4.76 (6,184)](https://www.capterra.com/p/129067/GitHub/reviews/) Contact vendor for pricing Price $4/month 4.4 Features 4.7 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/129067-158230/GitHub-vs-Rollbar) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Rollbar](https://www.capterra.com/p/158230/Rollbar/)[4.48 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,016)](https://www.capterra.com/p/76113/Wrike/reviews/) Contact vendor for pricing Price $10/month 4.4 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-158230/Wrike-vs-Rollbar) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,016)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $20/month Price $67/month 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $20/month Price $1.75 4.5 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-227102/N-central-vs-JIRA-Service-Management) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) $20/month Price $129/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-227102/Atera-vs-JIRA-Service-Management) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (293)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/184229-227102/NinjaOne-vs-JIRA-Service-Management)