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We serve members in managed or self-managed Homeowner's Associations, Condominiums, Community and Neighborhood Associations, and Management Companies
Community Association Management Companies
Our residents love the app feature and just improved communication overall. As a CAM I love the ability to track the notices and gauge the effectiveness of our communications.
The app continues to be very weak, doesn't show resident contact info. I have commented on this multiple times and am disappointed that no action has been taken.
Overall I love Neigbrs their support team is the best. If we have issues they are easy to access and help us fix any issues we may encounter.
The only con I would say is that the system does not work 100% perfectly on the Apple mobile devices. Those are the only complaints we have gotten From our membership.
Our overall experience has been extremely positive. Their customer service is outstanding and responsiveness to requests prompt.
This becomes a problem if the association doesn't have email addresses for each owner then it becomes a manual effort to update this information or we need to wait for owners to register.
We have loved using the Neigbrs app and online portal for our communities. Their support has been responsive and comprehensive and we look forward to working with them for all future communities.
We will not be able to pre-load the system with the names, addresses, etc. of the owners and let them enter their email and info we may be missing.
The ability to manipulate the actions to fit our processes, The importing process is quick and easy. The export is amazing as well.
We honestly regret the move and have lost clients as a result.
Things like Accounting Software, Board approval functionality, and process management. If used properly, Vantaca is great for historical purposes.
Certain processes are harder to manage in the software. Different communities have different rules for violations and the system does not allow us to set different violation models in the database.
The ease of the data base. I like to be able to have all the information for a client when I have them on the phone.
The system looks intimidating when you first start using it. Most users start to understand the more they use the system.
I feel it is very easy to run reports that we want by choosing the columns you want in the reports. The collection process is easy to use.
A bit hard to learn on the beginning, sometimes it slows down.
Neigbrs
Vantaca
Top FeaturesNeigbrs
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Vantaca
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