# Compare Jotform vs Broadly 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Jotform and Broadly based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews

---

# Jotform vs Broadly Features and Cost Comparison

Last updated May 12th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

JotformBroadly2/4 selected

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

[## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [2,886 reviews](#user-reviews)

Positive

2,764

Neutral

81

Negative

41

[## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Starting Price

$249.00/month

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

RC

CK

Based on [336 reviews](#user-reviews)

Positive

325

Neutral

7

Negative

4

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Bitrix24

4.2 (990)

* * *

Starting Price

$69.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

82%

of reviewers  
rated it above 4 stars

* * *

### Zoho CRM

4.3 (6,973)

* * *

Starting Price

$14.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Freshdesk

4.5 (3,427)

* * *

Starting Price

$19.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### FormAssembly

4.5 (99)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,378 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Negative Feedback Management

4.3

Real-Time Reporting

4.6

Surveys & Feedback

4.8

Real-Time Notifications

4.7

Customizable Forms

4.7

\--%Fit

Missing features

Feature ratings

Negative Feedback Management

4.7

Real-Time Reporting

NA

Surveys & Feedback

4.7

Real-Time Notifications

NA

Customizable Forms

NA

User satisfaction

User satisfaction

4.7

User reviews[2,886](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.5

User satisfaction

4.8

User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$39Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$249Per Month

-   Free version
-   Free trial

Best for

Best for

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Best for

Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.

## User reviews

Pros & cons

JM

Jamilla M.

Photographer

> "The drag and drop builder, wide range of templates, and features like payment integration and e signatures make it a powerful tool."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122379)

Evita G.

Database Manager

> "You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593)

BL

Ben L.

Director

> "It connects easily with tools like Google Sheets, CRMs, and payment processors, which makes it useful for automating tasks and keeping data organized."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

PG

Patricia G.

Customer Service Lead

> "Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584)

ML

Mikayla L.

Board Member

> "We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

VR

Verified Reviewer

Office Manager

> "I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543)

VR

Verified Reviewer

CoFounder

> "It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218)

SR

Sandra R.

Founder

> "It limits organizations and creates a bottleneck in team flow, as only one person has the ability to edit and revise forms, unless you use a work around."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7006670)

NJ

Nicola J.

Coach

> "I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7114490)

JM

Joe M.

Owner

> "At first, the form builder terrified me as a non-technical person - but using the tutorials / training videos and FAQ I figured out not only how to build forms but how..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6816390)

PG

Patricia G.

Customer Service Lead

> "This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584)

TP

Tarrin P.

President

> "One of the things I’ve found challenging with Jotform is how payment submissions occasionally behave when a transaction doesn’t clearly complete for the user."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

VP

Valentin P.

Administration Manager

> "It allowed us to digitise over 60+ processes, including quality control, site inspections, procurement tracking, and internal workflows."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

RR

Reema R.

Regional Vp

> "Not able to integrate with gohighlevel, expensive monthly fee and inaccessible for small operators like me to pay annual "

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107039)

BL

Ben L.

Director

> "It’s a reliable, user-friendly platform that makes it easy to create and deploy forms quickly, whether for simple data collection or more complex workflows with..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

SB

Scarlett B.

Paralegal

> "Seems not to have the ability to read all the information inside a form and will leave blanks highlighted when that information is omitted."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050867)

VR

Verified Reviewer

Training and Development Manager

> "Jotform is very good for creating forms to collect donations for a cause, subscriptions, invoices or just general collection of data."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7069956)

BL

Ben L.

Director

> "There can also be occasional performance hiccups—larger forms or ones with many integrations may load slower or feel a bit laggy during editing."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

CW

Candance W.

Secretary

> "With a wide variety of templates and customization options, users can quickly build forms tailored to their needs."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

KS

Kieran S.

none

> "I think the only negative I've found is that people aren't as familiar with the product. If I send out a form, I don't think people find it as natural to use as google..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122367)

CW

Candance W.

Secretary

> "Overall, Jotform provides a dependable and flexible solution for individuals and businesses looking to simplify form creation and improve their data management..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

PP

Phineas P.

Program Assistant

> "The submission limits and form limits are a little tricky, but the pricing is too high on the paid versions for our purposes."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7078786)

ML

Mikayla L.

Board Member

> "We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

TW

Tabatha W.

Supervising Nurse

> "Also, occasional lag in the form builder and limited customization in certain areas can be a bit frustrating."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123860)

FJ

Francesca J.

Manager

> "Creating and customizing forms is straightforward, and managing responses is easy and organized. While some advanced features take a little time to figure out, the..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328)

SH

Shantoria H.

Owner

> "Some of the advanced features can be a little confusing at first, and pricing can get a bit high if you need more submissions or storage."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356)

Alisha W.

Chapter President

> "I appreciate the wide variety of templates and widgets available, which allows me to customize forms for different purposes—from simple surveys to complex registration..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6873847)

VR

Verified Reviewer

CoFounder

> "In some cases, managing notifications, integrations, or conditional logic can feel a bit overwhelming for new users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218)

PS

Pereira S.

Informatics Engineer

> "By centralizing our form creation and data collection in one secure and user-friendly platform, we have eliminated countless hours of manual data entry and follow ups."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

RA

Regina A.

Adult Literacy Coordinator

> "I'm still learning to export information from the Excel spreadsheets. Although it is intuitive, it is a little cumbersome for a user that does not access the program..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122615)

PS

Pereira S.

Informatics Engineer

> "I also love it's wide range of pre built templates and powerful customization options, which help us create forms that perfectly fit our unique project requirements."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

AJ

Andrew J.

Analyst

> "While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050912)

CM

Colleen M.

Owner and Designer

> "The ability to create custom forms for our clients to complete and submit back to you, great way to assess issues and successes with our business."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6824247)

JR

Jill R.

Independent Contractor Travel Advisor

> "If you’re using the free version, the biggest downside is how quickly you can run into the limits—especially the monthly submissions."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134315)

EM

Enathi M.

Admin Assistant

> "It can manage your your documents effectively and professionally, it's value for money is amazing and can support their customers with Data collection, mobile support..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016063)

AD

Adarsh D.

CEO

> "Pricing can feel a bit high for advanced features, and some customization options are limited unless you upgrade."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136370)

Evita G.

Database Manager

> "Jotform connects with integrations with other platforms like, Google Sheets, PayPal, Slack and Zoom. Since the company that I'm working for is a nonprofit, we truly..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593)

TP

Tarrin P.

President

> "It adds extra reconciliation work and can create awkward follow‑ups with customers as well."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

FJ

Francesca J.

Manager

> "The drag-and-drop builder makes it simple to add fields, adjust layouts, and set up forms quickly without needing technical skills."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328)

LC

Lance C.

Solution Architecht

> "Not designed for complicated questions or long answers, tricky to customize for unique polling methods."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138792)

KB

KARI B.

MARKTING and ECOMMERCE MANAGER

> "The platform is incredibly intuitive, I was able to create my first form within minutes, and the customization options allow me to tailor each form to suit my brand..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016000)

AB

Andy B.

Marketing Consultant

> "It can be hard to optimize large or complex forms that are embedded on a website."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7099341)

MM

Muhammad M.

Trainer

> "I can easily create a form or poll quickly and share it with my audience, and I get a nicely formatted report"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144654)

MS

Mathew S.

Director of Sales and Marketing

> "You start using it comfortably, and then suddenly you hit a limit on submissions or features, which can be a bit frustrating."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134797)

DR

DENNIS R.

Owner

> "Compared to other form builders, you get a lot of advanced features—like integrations, conditional logic, and payment processing—without feeling nickel-and-dimed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7130942)

GO

Goretty O.

Cho

> "Some advanced features are also locked behind paid plans, which may not be affordable for small community-based projects"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107066)

예찬 권.

Teacher of Information Science

> "Jotform allows even free users to create excellent and stable surveys. And it provides incredible scalability and options, more than anywhere else."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016466)

AN

Amir N.

Controller

> "Notice some issues with the broken links for the attachments to the request froms from the various users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842)

TP

Tarrin P.

President

> "I especially appreciate that each transaction comes through with the description already allocated, which makes it much easier to categorize revenue and keep records..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

ML

Mikayla L.

Board Member

> "Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

SC

Sekou C.

Computer Scientiste

> "It has enabled us to efficiently collect data and create more customised forms and surveys."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7049833)

BV

Barbara V.

Owner

> "The customer support response was slow when an order form did not show up in my inbox."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122670)

AS

Adewale S.

HIO

> "Overall, Jot form has been very intuitive as jt helps myself and the team to catch-up with new ideas and innovate constructively based our clients data and feedback..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7094630)

VR

Verified Reviewer

Residence Director

> "The pdf editor/email editor is a little cumbersome and not as refined as their form editor."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7106166)

AP

Alissa P.

OWNER

> "The ability to add images, videos, and different field types makes forms more professional and detailed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7141524)

CW

Caitlin W.

Spray tan artist, owner

> "The initial set-up and customization of my intake form was quite daunting."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138335)

PS

Philipp S.

Member

> "Also there's lots of integration options like uploading your form output into a Google Sheet, which makes it possible to analyse data much more freely."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7021883)

MC

Mira C.

Coordinator

> "Im not tech savvy so it took a little bit for me to figure out the more advanced and technical aspects of designing and adding filters."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136185)

GO

Goretty O.

Cho

> "The Google Sheets integration has improved accuracy in reporting and saved time during monthly data compilation."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107066)

AC

Adriana C.

Analyst

> "Another thing that was difficult is that they only allow you to use 100 elements per form."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#SoftwareAdvice___7083794)

SH

Shantoria H.

Owner

> "I love the customization options, templates, and how quickly I can build forms for my business."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356)

BG

Brock G.

Digital Marketing Manager

> "Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017018)

VP

Valentin P.

Administration Manager

> "The form builder is intuitive, supports complex logic, and works well across devices, including offline scenarios."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

NP

Nic P.

Director

> "I can't mention anything I did not like, some of the restriction we have encountered are due to subscription we are on and could be changed if needed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7083140)

AN

Amir N.

Controller

> "It helped in management of various manual reimbursement forms to electronically maintaining them on the cloud."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842)

VR

Verified Reviewer

Owner

> "Sometimes the exporting is clunky and either does not export or the exported document does not match the format of the designed form"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017191)

BR

Brian R.

Senior Pastor

> "I use it for app creations, and it's very simple to add elements to the app, and to link the app to external sources, i.e. YouTube and other social links."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7007471)

BB

Bradsen B.

Student

> "Additionally, certain advanced customization options can be a bit confusing at first."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7098935)

PS

Pereira S.

Informatics Engineer

> "It offers a mobile app that makes it effortless for us to manage forms on the go and access data remotely."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

BB

Bradsen B.

Student

> "One downside is that some features can feel limited unless you upgrade to a paid plan."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7098935)

VP

Valentin P.

Administration Manager

> "The integration with Google Workspace is a major advantage, enabling structured data collection and automation."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

MS

Max S.

opertation manager

> "Data analysis tools are not as strong as specialized analytics platforms"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134301)

IL

Isadora L.

Event Planner

> "It allowed me to create professional and efficient forms for my clients in wedding"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7073878)

VR

Verified Reviewer

Commercial Advisor

> "Not good for reviewing/editing form responses if serious consideration is required."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7121092)

Kim W.

Executive Director

> "We are able to customize the forms, easily manage the documents and the data collection is seamless."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876865)

JV

Jodie V.

Assistant

> "Jotform has limited free options but for a one person business it is too expensive to upgrade."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7124490)

CW

Candance W.

Secretary

> "Jotform also offers reliable integrations, allowing seamless data collection and organization."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

JH

Jens H.

Owner and Head Coach

> "Forms sometimes look a bit too colorful or “rounded” in their design."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144334)

Kim W.

Executive Director

> "We are delighted with the forms, the ease to create new forms, to download the data and to make adjustments to customize."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876865)

VR

Verified Reviewer

Office Manager

> "The storage limits are also not ideal, even on paid plans."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543)

[View Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

RC

Robert C.

President

> "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

PG

Pat G.

owner

> "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548)

CK

Carmella K.

Office Manager

> "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

Kelly Michael S.

Marketing Manager

> "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117)

JS

Jud S.

President

> "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KH

Kristen H.

Admin. & A/R Manager

> "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

MP

Michael P.

Owner

> "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

JW

Joleene W.

Owner

> "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850)

HD

Heather D.

Office manager

> "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164)

DH

David H.

Business Owner

> "We mainly use it for customer communication and reviews so we are not using it to its full potential."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125)

CR

Christi R.

Owner

> "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176)

EA

Elyssa A.

Director of Operations

> "You cannot turn off text messaging replies for clients to not write back after a review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526)

CW

Courtney W.

Office Manager

> "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925)

CS

Clay S.

Owner

> "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182)

SR

Shawna R.

HR Manager

> "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402)

RI

Rick I.

Owner

> "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294)

CC

Carol C.

Office Manager

> "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549)

KD

Kelsey D.

Manager

> "Some issues with attaching pictures to messages while using the app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

JS

Jennifer S.

General Manager

> "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186)

JK

Jesica K.

VP

> "That the software is not integrated and I have to send details/contact info monthly"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286)

GO

Gertie O.

CEO

> "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913)

KH

Kat H.

Marketing Coordinator

> "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

KD

Kelsey D.

Manager

> "This allows us to have conversations with our customers quickly before and after hours in cases of emergency."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TP

Todd P.

Owner

> "I am unable to add a picture to the blast email function."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414)

AA

Andrew A.

Service and Sales Manager

> "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

IZ

Isaac Z.

Manager

> "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585)

EC

Eric C.

CEO

> "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447)

BR

Brielle R.

Admin/ Reception

> "I don't love that I don't get follow up messages on my email, sometimes I forget to respond."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224)

KH

Kat H.

Marketing Coordinator

> "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

AB

Amber B.

Marketing Director

> "Also, it's not possible to delete past employees from reports."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671)

KH

Kat H.

Marketing Coordinator

> "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

TR

Tegan R.

Attorney

> "costs too much for the limited features we use it for."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

AM

Alvin M.

Service manager/lead technician

> "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

VR

Valheriee R.

President

> "Sometimes there are duplicate requests but nothing that harms my business."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071)

KH

Kristen H.

Admin. & A/R Manager

> "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

GP

Gregg P.

Marketing Specialist

> "Some of the new review filter features an not to my liking."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300)

SK

Sheryl K.

Owner/Administrator

> "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

JS

Jud S.

President

> "It does not integrate with our particular CRM as well as we would like."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KD

Kelsey D.

Manager

> "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TR

Tegan R.

Attorney

> "We were not able to use the payment function. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

ZG

Zhané G.

Marketing Director

> "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601)

RB

Rob B.

Business Development Manager

> "I do not like its functionality and how "clunky" it feels."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172)

AS

Amanda S.

assistant manager

> "I like having the ability to text customers if they need assistance and for marketing"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578)

NW

Nicole W.

Office Assistant

> "If customers don't utilize another source for their review..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858)

PC

Paul C.

president

> "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604)

AM

Alvin M.

Service manager/lead technician

> "Always requires updates and doesn’t always work properly. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

CK

Carmella K.

Office Manager

> "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

EF

Erin F.

CEO

> "There are not any features I would like to see edited at this time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548)

KH

Kristen H.

Admin. & A/R Manager

> "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

VH

Victor H.

President

> "It is hard to get in touch with customer service."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628)

KR

Katie R.

Owner

> "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584)

AA

Andrew A.

Service and Sales Manager

> "Our experience with the customer service of Broadly has been mixed."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

CK

Chris K.

Spa Service Manager

> "Also allows another way to contact customers and stay up to date with their needs."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938)

SK

Sheryl K.

Owner/Administrator

> "I would rather pick up the phone and it seems I can only email."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

CC

Clay C.

Professional Home Inspector

> "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276)

CS

Chuck S.

GM

> "Difficult to reach phone support."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284)

RC

Robert C.

President

> "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

MP

Michael P.

Owner

> "It's kind of pricey. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

MS

Mary S.

Sales Consultant & Marketing Director

> "It has helped raise our google reviews and ultimately help new clients find us online."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407)

CP

Cindy P.

Owner

> "The fact that we have so many issues with the features."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473)

LD

Laci D.

Manager

> "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178)

PY

Petya Y.

Office Manager

> "Not applicable."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971)

RW

Rhonda W.

Owner

> "It has helped our customers communicate with us and has made a very huge difference in our online reviews."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220)

MF

Michael F.

Owner

> "Lack of support after signing on.........."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359)

LS

Lauren S.

Marketing Director

> "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249)

MH

Melissa H.

Administrative Assistant

> "I do not have anything to add in this spot."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169)

SW

Samantha W.

Office Supervisor

> "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419)

HS

Hailey S.

Founder

> "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

JS

Julianna S.

Head of Marketing

> "Convenient reports both for each location separately and for the entire business"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466)

HS

Hailey S.

Founder

> "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

SC

Skyler C.

Residential Account Manager

> "Broadly makes it easier for our company to gain new leads and keep a constant contact with them."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812)

HS

Hailey S.

Founder

> "I just had a 2 week battle with Broadly over their billing during the COVID crisis."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

[View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

## User interface

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

4.67 (2,886)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

4.78 (336)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Jotform

Top features

34/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/158456/JotForm-4-0/#features)

Broadly

14/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features)

### Recognition

Jotform is recognized as a top-rated tool in 2 Capterra Shortlist reports

Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Jotform

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Broadly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Jotform

-   By Jotform
-   Located in United States
-   Founded in 2006

Broadly

-   By Broadly
-   Located in United States
-   Founded in

## Popular Comparisons

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,204)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$39/month

Price

$29/month

4.6

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153140-158456/Connecteam-vs-JotForm-4-0)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

$249/month

Price

$30/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$39/month

Price

$7/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/158456-247901/JotForm-4-0-vs-Google-Workspace)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

$249/month

Price

$299/month

4.7

Features

4.4

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Docusign](https://www.capterra.com/p/121506/Docusign/)[4.74 (9,345)](https://www.capterra.com/p/121506/Docusign/reviews/)

$39/month

Price

$15/month

4.6

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/121506-158456/Docusign-vs-JotForm-4-0)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,782)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$249/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (966)](https://www.capterra.com/p/137289/Typeform/reviews/)

$39/month

Price

$39/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-158456/Typeform-vs-JotForm-4-0)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

$249/month

Price

Contact vendor for pricing

4.7

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/)

$39/month

Price

$9/month

4.6

Features

4.5

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-158456/monday-com-vs-JotForm-4-0)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

$249/month

Price

Contact vendor for pricing

4.7

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Jotform Sign](https://www.capterra.com/p/10014571/Jotform-Sign/)[4.77 (216)](https://www.capterra.com/p/10014571/Jotform-Sign/reviews/)

$39/month

Price

$0

4.6

Features

4.6

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/158456-10014571/JotForm-4-0-vs-Jotform-Sign)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (966)](https://www.capterra.com/p/137289/Typeform/reviews/)

$249/month

Price

$39/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-161326/Typeform-vs-Broadly-Reviews)