--- title: "Compare Jotform vs SurveySparrow 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Jotform and SurveySparrow based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/158456-168823/JotForm-4-0-vs-SurveySparrow" page_type: "comparison" language: "en" --- # Jotform vs SurveySparrow Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JotformSurveySparrow2/4 selected [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [2,926 reviews](#user-reviews) Positive 2,802 Neutral 83 Negative 41 [## SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [123 reviews](#user-reviews) Positive 111 Neutral 7 Negative 5 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Zoho Survey 4.6 (455) * * * Starting Price $35.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### PandaDoc 4.5 (1,260) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ### SurveyMonkey 4.6 (10,512) * * * Starting Price $30.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,931 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Multiple Question Types 4.8 Customizable Questions 4.8 Data Security 4.6 Anonymous Feedback 4.8 Real-Time Data 4.6 65%Fit Not enough reviews Feature ratings Multiple Question Types 4.5 Customizable Questions 4.4 Data Security \-- Anonymous Feedback 3.0 Real-Time Data 3.0 User satisfaction User satisfaction 4.7 User reviews[2,926](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.5 User satisfaction 4.4 User reviews[123](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $39Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more. Best for Businesses of all sizes across IT, software/SaaS, HR, telecom, finance, hospitality, and education. Used by customer experience, employee experience, and market research teams. ## User reviews Pros & cons BS BETSY S. Vice President of Operations > "By providing a description of the form or project, the AI can generate a form that is very close to what is needed, significantly reducing time spent creating..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7160585) AP Amanda P. HR Director > "One of the main drawbacks I found with Jotform was that some of the more advanced features and customisation options can feel limited unless you move onto..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7154578) JM Jamilla M. Photographer > "The drag and drop builder, wide range of templates, and features like payment integration and e signatures make it a powerful tool." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122379) VR Verified Reviewer Office Manager > "I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543) BL Ben L. Director > "It connects easily with tools like Google Sheets, CRMs, and payment processors, which makes it useful for automating tasks and keeping data organized." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088) TP Tarrin P. President > "One of the things I’ve found challenging with Jotform is how payment submissions occasionally behave when a transaction doesn’t clearly complete for the user." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707) Christopher V. HUMAN RELATIONS > "Ultimately, if you need a highly functional, "smart" form that automates your data collection and connects to your existing software tools, Jotform is..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7186433) BL Ben L. Director > "There can also be occasional performance hiccups—larger forms or ones with many integrations may load slower or feel a bit laggy during editing." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088) ML Mikayla L. Board Member > "We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925) KS Kieran S. none > "I think the only negative I've found is that people aren't as familiar with the product. If I send out a form, I don't think people find it as natural to use..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122367) VR Verified Reviewer CoFounder > "It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218) TW Tabatha W. Supervising Nurse > "Also, occasional lag in the form builder and limited customization in certain areas can be a bit frustrating." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123860) NJ Nicola J. Coach > "I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7114490) SH Shantoria H. Owner > "Some of the advanced features can be a little confusing at first, and pricing can get a bit high if you need more submissions or storage." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356) VP Valentin P. Administration Manager > "It allowed us to digitise over 60+ processes, including quality control, site inspections, procurement tracking, and internal workflows." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595) Christopher V. HUMAN RELATIONS > "Furthermore, while simple forms are a breeze to make, trying to get complex layouts to look visually perfect can sometimes feel a bit rigid and clunky." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7186433) Christopher V. HUMAN RELATIONS > "My overall experience with Jotform is that it is an incredibly powerful, feature-rich, and flexible tool for creating forms and collecting data, but it..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7186433) VR Verified Reviewer CoFounder > "In some cases, managing notifications, integrations, or conditional logic can feel a bit overwhelming for new users." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218) BL Ben L. Director > "It’s a reliable, user-friendly platform that makes it easy to create and deploy forms quickly, whether for simple data collection or more complex workflows..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088) RA Regina A. Adult Literacy Coordinator > "I'm still learning to export information from the Excel spreadsheets. Although it is intuitive, it is a little cumbersome for a user that does not access the..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122615) BS BETSY S. Vice President of Operations > "It also immensely reduced our reliance on paper forms by allowing us to move applications, onboarding documents, and other workflows online." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7160585) JR Jill R. Independent Contractor Travel Advisor > "If you’re using the free version, the biggest downside is how quickly you can run into the limits—especially the monthly submissions." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134315) CW Candance W. Secretary > "With a wide variety of templates and customization options, users can quickly build forms tailored to their needs." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042) KATRINA B. Cashier > "I don't like that it does not have very many features and it won't let you edit some documents and it doesn't always save my signature." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7186829) VR Verified Reviewer Sales Specialist > "Jotform is a user-friendly platform that makes it easy to quickly build forms for both internal business processes and customer-facing workflows." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7155997) AD Adarsh D. CEO > "Pricing can feel a bit high for advanced features, and some customization options are limited unless you upgrade." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136370) CW Candance W. Secretary > "Overall, Jotform provides a dependable and flexible solution for individuals and businesses looking to simplify form creation and improve their data management..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042) TP Tarrin P. President > "It adds extra reconciliation work and can create awkward follow‑ups with customers as well." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707) ML Mikayla L. Board Member > "We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925) LC Lance C. Solution Architecht > "Not designed for complicated questions or long answers, tricky to customize for unique polling methods." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138792) FJ Francesca J. Manager > "Creating and customizing forms is straightforward, and managing responses is easy and organized. While some advanced features take a little time to figure out,..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328) MS Mathew S. Director of Sales and Marketing > "You start using it comfortably, and then suddenly you hit a limit on submissions or features, which can be a bit frustrating." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134797) PG Patricia G. Customer Service Lead > "This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584) AN Amir N. Controller > "Notice some issues with the broken links for the attachments to the request froms from the various users." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842) EM Enathi M. Admin Assistant > "It can manage your your documents effectively and professionally, it's value for money is amazing and can support their customers with Data collection, mobile..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016063) ML Mikayla L. Board Member > "Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925) FJ Francesca J. Manager > "The drag-and-drop builder makes it simple to add fields, adjust layouts, and set up forms quickly without needing technical skills." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328) BV Barbara V. Owner > "The customer support response was slow when an order form did not show up in my inbox." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122670) KB KARI B. MARKTING and ECOMMERCE MANAGER > "The platform is incredibly intuitive, I was able to create my first form within minutes, and the customization options allow me to tailor each form to suit my..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016000) Evita G. Database Manager > "You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593) MM Muhammad M. Trainer > "I can easily create a form or poll quickly and share it with my audience, and I get a nicely formatted report" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144654) PG Patricia G. Customer Service Lead > "Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584) DR DENNIS R. Owner > "Compared to other form builders, you get a lot of advanced features—like integrations, conditional logic, and payment processing—without feeling..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7130942) CW Caitlin W. Spray tan artist, owner > "The initial set-up and customization of my intake form was quite daunting." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138335) 예찬 권. Teacher of Information Science > "Jotform allows even free users to create excellent and stable surveys. And it provides incredible scalability and options, more than anywhere else." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016466) MC Mira C. Coordinator > "Im not tech savvy so it took a little bit for me to figure out the more advanced and technical aspects of designing and adding filters." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136185) TP Tarrin P. President > "I especially appreciate that each transaction comes through with the description already allocated, which makes it much easier to categorize revenue and keep..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707) SR Sandra R. Founder > "It limits organizations and creates a bottleneck in team flow, as only one person has the ability to edit and revise forms, unless you use a work around." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7006670) AP Alissa P. OWNER > "The ability to add images, videos, and different field types makes forms more professional and detailed." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7141524) JM Joe M. Owner > "At first, the form builder terrified me as a non-technical person - but using the tutorials / training videos and FAQ I figured out not only how to build forms..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6816390) PS Philipp S. Member > "Also there's lots of integration options like uploading your form output into a Google Sheet, which makes it possible to analyse data much more freely." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7021883) BG Brock G. Digital Marketing Manager > "Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017018) SH Shantoria H. Owner > "I love the customization options, templates, and how quickly I can build forms for my business." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356) RR Reema R. Regional Vp > "Not able to integrate with gohighlevel, expensive monthly fee and inaccessible for small operators like me to pay annual " [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107039) AP Amanda P. HR Director > "Creating forms was quick, even for more detailed processes, and the drag and drop builder made everything straightforward without needing technical knowledge." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7154578) SB Scarlett B. Paralegal > "Seems not to have the ability to read all the information inside a form and will leave blanks highlighted when that information is omitted." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050867) VR Verified Reviewer Training and Development Manager > "Jotform is very good for creating forms to collect donations for a cause, subscriptions, invoices or just general collection of data." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7069956) VR Verified Reviewer Owner > "Sometimes the exporting is clunky and either does not export or the exported document does not match the format of the designed form" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017191) VP Valentin P. Administration Manager > "The form builder is intuitive, supports complex logic, and works well across devices, including offline scenarios." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595) PP Phineas P. Program Assistant > "The submission limits and form limits are a little tricky, but the pricing is too high on the paid versions for our purposes." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7078786) AN Amir N. Controller > "It helped in management of various manual reimbursement forms to electronically maintaining them on the cloud." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842) MS Max S. opertation manager > "Data analysis tools are not as strong as specialized analytics platforms" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134301) VP Valentin P. Administration Manager > "The integration with Google Workspace is a major advantage, enabling structured data collection and automation." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595) VR Verified Reviewer Commercial Advisor > "Not good for reviewing/editing form responses if serious consideration is required." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7121092) FL Frank L. IT Director > "It is a good tool overall, the submission and signature limits do get annoying on the licensing and you can see they use it to make people pay for higher tiers..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7162628) JV Jodie V. Assistant > "Jotform has limited free options but for a one person business it is too expensive to upgrade." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7124490) AP Amanda P. HR Director > "It made building and managing online forms simple and efficient, even for more complex workflows." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7154578) BG Beth G. Curriculum designer > "It doesn’t work well with Microsoft and most people use Microsoft workflows." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7176985) Gabby W. Founder > "I like how flexible the platform is, with lots of templates and integrations that help automate tasks and collect information efficiently." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7156395) JH Jens H. Owner and Head Coach > "Forms sometimes look a bit too colorful or “rounded” in their design." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144334) CW Candance W. Secretary > "Jotform also offers reliable integrations, allowing seamless data collection and organization." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042) AJ Andrew J. Analyst > "While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050912) KB KARI B. MARKTING and ECOMMERCE MANAGER > "Overall, JotForm is a powerful, flexible solution for anyone who needs to create professional forms and collect data efficiently, whether you're a business,..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016000) VR Verified Reviewer Office Manager > "The storage limits are also not ideal, even on paid plans." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543) Jennifer N. Talent Acquisition > "It’s been a practical and scalable solution for building an early-stage talent pipeline and supporting more organized internal processes" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7127984) JH Jenny H. Communications Manager > "Not being able to download attachments via Zip." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7148424) KS Katherine S. Law Clerk > "So far we have been VERY impressed by the chat capabilities of the AI agent as well as it's processing/retention/analysis of the information provided on our..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7023616) EG Ed G. Camp Director > "Too many issues using other registration methods and too expensive." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144445) Zachariah B. Date Entry > "I find the use of Jotform greatly compliments the overall workflow of the team's preferred pipeline of adding additional information wherever it is needed." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7153943) JA Jo A. Dog trainer pet care provider > "What seemed like a random denial of use of a form for to limitations of my selected plan." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7145303) VM Venkata M. Founding Member > "Setup is fast, the interface doesn't overwhelm you, and it just gets out of your way and lets you build." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7130767) MC Mira C. Coordinator > "Im not tech savvy so it took a little bit for me to figure out the more advanced and technical aspects of designing and adding filters." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136185) JH Jens H. Owner and Head Coach > "It has a “what you see is what you get” editor, so it really is foolproof." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144334) JH Jens H. Owner and Head Coach > "Forms sometimes look a bit too colorful or “rounded” in their design." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144334) Jordan S. Marketing Lead > "Overall I find Jotform easy to use but with much depth in the widgets, AI integrations, and platform capabilities." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7109678) AJ Andrew J. Analyst > "While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050912) PT Priya T. Senior Data Analyst > "It has a fantastic logic editor that allows you to fine-tune the presentation of questions, text boxes, and other elements." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___5081012) KJ Kimberli J. Instructional Coach > "Sharing across platforms is not friendly." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113947) Adenrewaju O. CEO > "It also integrates directly with my Hubspot CRM, which makes things easier." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118924) LV Leah V. Sr. Client Service Rep > "More of an issue with Zapier integration, but thats 3rd party." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6608076) PS Pereira S. Informatics Engineer > "Jotform's robust integration capabilities makes it easy to connect it with tools in our tech ecosystem such as Google sheets and Dropbox." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708) DP Davide P. Social Media Strategist > "The possible integrations are not many and not easy to integrate" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6128946) AV Andy V. director > "I also liked how well the integrations work — it saves a lot of time when you need to connect everything with other tools." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7044883) VR Verified Reviewer Marketing Manager > "Maybe the fact that it doesn't integrate natively with other tools." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___4273354) AL Amy L. Sport coach > "Spreadsheet integration makes my life so much easier." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144460) David D. Artistic Director > "I did not like the inability to run deep analytics and the inability to integrate with other tools was also hindering." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___3690571) VB Violet B. Artist Representative > "Jotform is easy to use, very convenient and offers several solutions for small business owners. " [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7130812) CS Colin S. Web Directory > "However, the interface feels somewhat clunky, and navigating certain features can be less intuitive than expected, with integrations occasionally lacking the..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6573740) KM Krystal M. Chair > "My experience was difficult as I was learning to navigate. But, now, I love using the templates to gather information." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7038469) MO Marina O. Finance VP > "The look and feel is a little overwhelming with many tabs and buttons." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7028765) NW Nicole W. CEO > "I found the platform was easy to use both from a creative standpoint, as well as a submission standpoint." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134621) Tess M. Frontend Software Engineer > "I think it's almost \*too\* easy to use, to the point that it doesn't even feel super intuitive." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6813943) Zachariah L. Director > "The product is extremely straightforward to utilize and does what you can both expect it to do and somethings you wouldn't expect it to do." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7115466) VR Verified Reviewer Director > "The AI's learning curve is very slow and it needs some quick ML to cope up" [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6456578) ES Everett S. Documentation Manager > "As the Documentation Manager at Pacific Star Enterprises, Jotform has helped us quickly gather and manage customer data for our consumer team of 13." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7036234) TP Tarrin P. President > "It adds extra reconciliation work and can create awkward follow‑ups with customers as well." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707) VB Victor B. COO > "It’s reliable, flexible, and helps streamline both customer-facing and internal business processes." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7140409) Evita G. Database Manager > "You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire..." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593) DN DUNNA N. Proprietor > "It helps me manage customer information easily and improves my business process." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122332) RL Rosemarie L. Event Coordinator > "I never tried customer support so if its possible make a chat customer support." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107760) AB Andrea B. Director of Operations > "We love how this platform helps us streamline the entire customer experience for our club membership." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122502) NO Naquia O. Owner > "Customer service is not helpful rarely respond." [See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7038468) [View Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Stanley K. Software Engineer > "With this integration you will be able to answer a form and make a payment online and in mobile applications in..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6705333) SG Sarah G. Manager of Visitor Engagement > "It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170673) VR Verified Reviewer Support Operations > "I like that our team can create a custom CSAT survey that can then import results back into our tickets in..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___7004838) OE Omar E. Customer experience manager > "Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue " [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6177580) SF Sarah F. Office Manager > "I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6841448) CL Chris L. Sales Operations > "It can be challenging sometimes to upload contacts/clean uploaded contacts." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170666) JS Jeremy S. Partner > "Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6857129) TM Tarun M. Assistant Manager > "There are few features pertaining to global variable that many time don't work." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175605) CN Claire N. Project Manager > "Robustness and efficiency for extracting actionable insights." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6587971) ZS Zulfiqar S. AVP > "emailing mechanism and slow processing of data" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175628) MD Michelle D. Student Experience Specialist > "The downloadable excels make it easy to analyze our data too." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6842272) KP Kristy P. Director > "Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908) VR Verified Reviewer Support Operations > "Simple to use and if you need metrics, reports or integrations with other services they do it all!" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___7004838) AJ Ahamed J. Business Development Manager > "Some of hte old-fashioned features are not available anymore." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175930) AD Ayikoru D. Finance and Administration Officer > "Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6421720) ME Mohamed E. Student > "Non functional for thr most of the time." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170799) NF Niall F. Head of Design > "Good level of customisation and an excellent range of question types for quantitative and qualitative measuring." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175906) Alekhya H. Clinical investigator > "The survey building tool is good ,but it has some bugs and need developers assistance." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4615496) Romaric S. Web designer > "The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066) Halimatun Z. IT Manager > "I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3203824) JS Jeremy S. Partner > "Strong support from the client services team." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6857129) KP Kristy P. Director > "They then tried to charge me for an entirely new set of surveys without my knowledge of consent." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908) Ganapathi N. Product developer > "The form can be build from the blank scratch and can use different themes so that customers can give their..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4631931) Mayerly G. bachelor > "I also noticed that the integration with other analysis tools is not as easy as I would have liked." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4844510) CP Chandrakeerthan P. student > "The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4564605) KP Kristy P. Director > "Pricing model was not transparent." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908) MR Melinda R. Managing Director > "It makes handling business surveys easy including easy building of forms" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6061049) DC Dianne C. PRESIDENT > "We received no alert to our card to be billed so we could call to cancel." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327) Romaric S. Web designer > "With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066) CG Chaitanya G. Associate software test engineer > "The prices are high." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4624187) MR Melinda R. Managing Director > "It ,makes engagements and feedback collection easy" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6061049) Ganisetti U. Student > "The overall experience is Not bed." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4631567) Joël T. Senior Frontent Developer > "It helps us to create realistic user-friendly feedback (survey) forms with human-like feelings." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4829422) DC Dianne C. PRESIDENT > "This means they hacked us in an effort to refuse a refund." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327) Romaric S. Web designer > "Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066) DC Dianne C. PRESIDENT > "We received no benefit from it. After our tech support removed their code, I was alerted yesterday" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327) JLD J'La D. Community Outreach > "It's a very simple yet aesthetically pleasing application and easy for end-users to navigate." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170711) VR Verified Reviewer Owner > "The customer service is not very good. When you do get someone on line to help you- they tend to answer a..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#GetApp___2444704) MA Mohammad A. Software developer > "Using the skip questions tool is great as well for email surveys where there is more coverage to more users." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4668766) VR Verified Reviewer Owner > "I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#GetApp___2444704) SD Shravya D. Consultant > "Good, but can definitely be more customized to requirements" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6206401) Carolina F. Merchant Success Analyst > "We had some difficulties when sharing the survey with customers and team members in China." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2587877) SD Shravya D. Consultant > "Platform is intuitively designed and many good features." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6206401) Godfrey C. Technical Quality Manager > "It is harder to customize using survey forms" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2952440) Halimatun Z. IT Manager > "Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3203824) Godfrey C. Technical Quality Manager > "It is tough to deal with drag and drop question boxes." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2952440) MaR Matías R. Data Engineer > "Is an easy tool to implement NPS in for our customers." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6174560) JD Jessica D. founder > "Customer service is an absolute joke." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2746485) Mayerly G. bachelor > "What I like the most about this platform is its conversational approach instead of having customers fill out a..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4844510) Mayerly G. bachelor > "I also noticed that the integration with other analysis tools is not as easy as I would have liked." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4844510) PM Paulina M. Owner > "Great costumer satisfaction indicator, excellent for new client inquiries" [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6201069) VR Verified Reviewer Owner > "The customer service is not very good. When you do get someone on line to help you- they tend to answer a..." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#GetApp___2444704) Romaric S. Web designer > "The survey sparrow form builder is very neat and there are even tons of pre-built templates available." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066) JD Jessica D. founder > "Customer service is an absolute joke." [See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2746485) [View Reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/) ## User interface [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) 4.67 (2,926) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) 4.41 (123) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Jotform Top features 37/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/158456/JotForm-4-0/#features) SurveySparrow 32/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/168823/SurveySparrow/#features) ### Recognition Jotform is recognized as a top-rated tool in 2 Capterra Shortlist reports SurveySparrow is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Jotform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SurveySparrow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Jotform - By Jotform - Located in United States - Founded in 2006 SurveySparrow - By SurveySparrow Inc. - Located in United States - Founded in 2017 ## Popular Comparisons [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) $39/month Price $29/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-158456/Connecteam-vs-JotForm-4-0) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Contact vendor for pricing Price $0 4.3 Features 4.4 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/168823-176571/SurveySparrow-vs-Google-Forms) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $39/month Price $7/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/158456-247901/JotForm-4-0-vs-Google-Workspace) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Contact vendor for pricing Price $30/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168823-253516/SurveySparrow-vs-SurveyMonkey) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [Docusign](https://www.capterra.com/p/121506/Docusign/)[4.74 (9,492)](https://www.capterra.com/p/121506/Docusign/reviews/) $39/month Price $15/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121506-158456/Docusign-vs-JotForm-4-0) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-168823/Connecteam-vs-SurveySparrow) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $39/month Price $39/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-158456/Typeform-vs-JotForm-4-0) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-168823/Typeform-vs-SurveySparrow) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $39/month Price $10/month 4.6 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-158456/Wrike-vs-JotForm-4-0) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/)[4.69 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Contact vendor for pricing Price $0 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127957-168823/SoGoSurvey-vs-SurveySparrow) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $39/month Price $30/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) vs [Alchemer](https://www.capterra.com/p/72549/Alchemer/)[4.51 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Contact vendor for pricing Price $55/month 4.3 Features 4.2 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/72549-168823/Alchemer-vs-SurveySparrow)