# Compare Jotform vs Trustpilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Jotform and Trustpilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot

---

# Jotform vs Trustpilot Features and Cost Comparison

Last updated May 12th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

JotformTrustpilot2/4 selected

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [2,876 reviews](#user-reviews)

Positive

2,754

Neutral

81

Negative

41

[## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting Price

$299.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [1,204 reviews](#user-reviews)

Positive

1,087

Neutral

57

Negative

60

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Negative Feedback Management

4.3

Real-Time Reporting

4.6

Surveys & Feedback

4.8

Real-Time Notifications

4.7

Customizable Forms

4.7

71%Fit

Missing features

Not enough reviews

Feature ratings

Negative Feedback Management

4.2

Real-Time Reporting

4.0

Surveys & Feedback

4.4

Real-Time Notifications

4.8

Customizable Forms

NA

User satisfaction

User satisfaction

4.7

User reviews[2,876](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.5

User satisfaction

4.5

User reviews[1,204](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$39Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$299Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Best for

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

## User reviews

Pros & cons

JM

Jamilla M.

Photographer

> "The drag and drop builder, wide range of templates, and features like payment integration and e signatures make it a powerful tool."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122379)

Evita G.

Database Manager

> "You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section some..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593)

BL

Ben L.

Director

> "It connects easily with tools like Google Sheets, CRMs, and payment processors, which makes it useful for automating tasks and keeping data organized."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

PG

Patricia G.

Customer Service Lead

> "Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584)

ML

Mikayla L.

Board Member

> "We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

VR

Verified Reviewer

Office Manager

> "I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543)

VR

Verified Reviewer

CoFounder

> "It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can be a..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218)

SR

Sandra R.

Founder

> "It limits organizations and creates a bottleneck in team flow, as only one person has the ability to edit and revise forms, unless you use a work around."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7006670)

NJ

Nicola J.

Coach

> "I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7114490)

JM

Joe M.

Owner

> "At first, the form builder terrified me as a non-technical person - but using the tutorials / training videos and FAQ I figured out not only how to build forms but how to..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6816390)

PG

Patricia G.

Customer Service Lead

> "This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7112584)

TP

Tarrin P.

President

> "One of the things I’ve found challenging with Jotform is how payment submissions occasionally behave when a transaction doesn’t clearly complete for the user."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

VP

Valentin P.

Administration Manager

> "It allowed us to digitise over 60+ processes, including quality control, site inspections, procurement tracking, and internal workflows."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

RR

Reema R.

Regional Vp

> "Not able to integrate with gohighlevel, expensive monthly fee and inaccessible for small operators like me to pay annual "

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107039)

BL

Ben L.

Director

> "It’s a reliable, user-friendly platform that makes it easy to create and deploy forms quickly, whether for simple data collection or more complex workflows with..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

SB

Scarlett B.

Paralegal

> "Seems not to have the ability to read all the information inside a form and will leave blanks highlighted when that information is omitted."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050867)

VR

Verified Reviewer

Training and Development Manager

> "Jotform is very good for creating forms to collect donations for a cause, subscriptions, invoices or just general collection of data."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7069956)

BL

Ben L.

Director

> "There can also be occasional performance hiccups—larger forms or ones with many integrations may load slower or feel a bit laggy during editing."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136088)

CW

Candance W.

Secretary

> "With a wide variety of templates and customization options, users can quickly build forms tailored to their needs."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

KS

Kieran S.

none

> "I think the only negative I've found is that people aren't as familiar with the product. If I send out a form, I don't think people find it as natural to use as google..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122367)

CW

Candance W.

Secretary

> "Overall, Jotform provides a dependable and flexible solution for individuals and businesses looking to simplify form creation and improve their data management processes."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

PP

Phineas P.

Program Assistant

> "The submission limits and form limits are a little tricky, but the pricing is too high on the paid versions for our purposes."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7078786)

ML

Mikayla L.

Board Member

> "We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

TW

Tabatha W.

Supervising Nurse

> "Also, occasional lag in the form builder and limited customization in certain areas can be a bit frustrating."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123860)

FJ

Francesca J.

Manager

> "Creating and customizing forms is straightforward, and managing responses is easy and organized. While some advanced features take a little time to figure out, the..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328)

SH

Shantoria H.

Owner

> "Some of the advanced features can be a little confusing at first, and pricing can get a bit high if you need more submissions or storage."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356)

Alisha W.

Chapter President

> "I appreciate the wide variety of templates and widgets available, which allows me to customize forms for different purposes—from simple surveys to complex registration..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6873847)

VR

Verified Reviewer

CoFounder

> "In some cases, managing notifications, integrations, or conditional logic can feel a bit overwhelming for new users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7118218)

PS

Pereira S.

Informatics Engineer

> "By centralizing our form creation and data collection in one secure and user-friendly platform, we have eliminated countless hours of manual data entry and follow ups."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

RA

Regina A.

Adult Literacy Coordinator

> "I'm still learning to export information from the Excel spreadsheets. Although it is intuitive, it is a little cumbersome for a user that does not access the program..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122615)

PS

Pereira S.

Informatics Engineer

> "I also love it's wide range of pre built templates and powerful customization options, which help us create forms that perfectly fit our unique project requirements."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

AJ

Andrew J.

Analyst

> "While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7050912)

CM

Colleen M.

Owner and Designer

> "The ability to create custom forms for our clients to complete and submit back to you, great way to assess issues and successes with our business."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6824247)

JR

Jill R.

Independent Contractor Travel Advisor

> "If you’re using the free version, the biggest downside is how quickly you can run into the limits—especially the monthly submissions."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134315)

EM

Enathi M.

Admin Assistant

> "It can manage your your documents effectively and professionally, it's value for money is amazing and can support their customers with Data collection, mobile support and..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016063)

AD

Adarsh D.

CEO

> "Pricing can feel a bit high for advanced features, and some customization options are limited unless you upgrade."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136370)

Evita G.

Database Manager

> "Jotform connects with integrations with other platforms like, Google Sheets, PayPal, Slack and Zoom. Since the company that I'm working for is a nonprofit, we truly..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876593)

TP

Tarrin P.

President

> "It adds extra reconciliation work and can create awkward follow‑ups with customers as well."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

FJ

Francesca J.

Manager

> "The drag-and-drop builder makes it simple to add fields, adjust layouts, and set up forms quickly without needing technical skills."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7113328)

LC

Lance C.

Solution Architecht

> "Not designed for complicated questions or long answers, tricky to customize for unique polling methods."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138792)

KB

KARI B.

MARKTING and ECOMMERCE MANAGER

> "The platform is incredibly intuitive, I was able to create my first form within minutes, and the customization options allow me to tailor each form to suit my brand and..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016000)

AB

Andy B.

Marketing Consultant

> "It can be hard to optimize large or complex forms that are embedded on a website."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7099341)

MM

Muhammad M.

Trainer

> "I can easily create a form or poll quickly and share it with my audience, and I get a nicely formatted report"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144654)

MS

Mathew S.

Director of Sales and Marketing

> "You start using it comfortably, and then suddenly you hit a limit on submissions or features, which can be a bit frustrating."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134797)

DR

DENNIS R.

Owner

> "Compared to other form builders, you get a lot of advanced features—like integrations, conditional logic, and payment processing—without feeling nickel-and-dimed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7130942)

GO

Goretty O.

Cho

> "Some advanced features are also locked behind paid plans, which may not be affordable for small community-based projects"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107066)

예찬 권.

Teacher of Information Science

> "Jotform allows even free users to create excellent and stable surveys. And it provides incredible scalability and options, more than anywhere else."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7016466)

AN

Amir N.

Controller

> "Notice some issues with the broken links for the attachments to the request froms from the various users."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842)

TP

Tarrin P.

President

> "I especially appreciate that each transaction comes through with the description already allocated, which makes it much easier to categorize revenue and keep records..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131707)

ML

Mikayla L.

Board Member

> "Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7119925)

SC

Sekou C.

Computer Scientiste

> "It has enabled us to efficiently collect data and create more customised forms and surveys."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7049833)

BV

Barbara V.

Owner

> "The customer support response was slow when an order form did not show up in my inbox."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122670)

AS

Adewale S.

HIO

> "Overall, Jot form has been very intuitive as jt helps myself and the team to catch-up with new ideas and innovate constructively based our clients data and feedback..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7094630)

VR

Verified Reviewer

Residence Director

> "The pdf editor/email editor is a little cumbersome and not as refined as their form editor."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7106166)

AP

Alissa P.

OWNER

> "The ability to add images, videos, and different field types makes forms more professional and detailed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7141524)

CW

Caitlin W.

Spray tan artist, owner

> "The initial set-up and customization of my intake form was quite daunting."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7138335)

GB

Gina B.

Emotional Storytelling Photographer

> "I use Jotform for everything from client inquiries and contracts to questionnaires and product orders—and it never lets me down. Whether you are a creative business..."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6812469)

MC

Mira C.

Coordinator

> "Im not tech savvy so it took a little bit for me to figure out the more advanced and technical aspects of designing and adding filters."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7136185)

PS

Philipp S.

Member

> "Also there's lots of integration options like uploading your form output into a Google Sheet, which makes it possible to analyse data much more freely."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7021883)

AC

Adriana C.

Analyst

> "Another thing that was difficult is that they only allow you to use 100 elements per form."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#SoftwareAdvice___7083794)

GO

Goretty O.

Cho

> "The Google Sheets integration has improved accuracy in reporting and saved time during monthly data compilation."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7107066)

BG

Brock G.

Digital Marketing Manager

> "Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to it."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017018)

SH

Shantoria H.

Owner

> "I love the customization options, templates, and how quickly I can build forms for my business."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7122356)

NP

Nic P.

Director

> "I can't mention anything I did not like, some of the restriction we have encountered are due to subscription we are on and could be changed if needed."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7083140)

VP

Valentin P.

Administration Manager

> "The form builder is intuitive, supports complex logic, and works well across devices, including offline scenarios."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

VR

Verified Reviewer

Owner

> "Sometimes the exporting is clunky and either does not export or the exported document does not match the format of the designed form"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7017191)

AN

Amir N.

Controller

> "It helped in management of various manual reimbursement forms to electronically maintaining them on the cloud."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7116842)

BB

Bradsen B.

Student

> "Additionally, certain advanced customization options can be a bit confusing at first."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7098935)

BR

Brian R.

Senior Pastor

> "I use it for app creations, and it's very simple to add elements to the app, and to link the app to external sources, i.e. YouTube and other social links."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7007471)

BB

Bradsen B.

Student

> "One downside is that some features can feel limited unless you upgrade to a paid plan."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7098935)

PS

Pereira S.

Informatics Engineer

> "It offers a mobile app that makes it effortless for us to manage forms on the go and access data remotely."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6864708)

MS

Max S.

opertation manager

> "Data analysis tools are not as strong as specialized analytics platforms"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7134301)

VP

Valentin P.

Administration Manager

> "The integration with Google Workspace is a major advantage, enabling structured data collection and automation."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7123595)

VR

Verified Reviewer

Commercial Advisor

> "Not good for reviewing/editing form responses if serious consideration is required."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7121092)

IL

Isadora L.

Event Planner

> "It allowed me to create professional and efficient forms for my clients in wedding"

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7073878)

JV

Jodie V.

Assistant

> "Jotform has limited free options but for a one person business it is too expensive to upgrade."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7124490)

Kim W.

Executive Director

> "We are able to customize the forms, easily manage the documents and the data collection is seamless."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___6876865)

JH

Jens H.

Owner and Head Coach

> "Forms sometimes look a bit too colorful or “rounded” in their design."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7144334)

CW

Candance W.

Secretary

> "Jotform also offers reliable integrations, allowing seamless data collection and organization."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7131042)

VR

Verified Reviewer

Office Manager

> "The storage limits are also not ideal, even on paid plans."

[See full review](https://www.capterra.com/p/158456/JotForm-4-0/#Capterra___7126543)

[View Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

RS

Radha S.

Legal Assistant

> "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438)

Sasha B.

Customer

> "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

KM

Karen M.

Managing Editor

> "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759)

Sasha B.

Customer

> "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

RS

Radha S.

Legal Assistant

> "I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438)

SB

Samuel B.

Co Founder

> "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506)

FA

Fabruzio A.

Technician

> "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

VR

Verified Reviewer

Marketing

> "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356)

VR

Verified Reviewer

Leasing Consultant

> "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977)

Eric P.

CEO

> "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

TG

Tim G.

Customer Service Executive

> "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

SL

Suzanne L.

Head of CRM

> "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

FA

Fabruzio A.

Technician

> "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

SL

Suzanne L.

Head of CRM

> "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

Portia A.

Nurse

> "I like how easy it is to read real customer reviews before buying something or using a service."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415)

AZ

Alexis Z.

CTE Business Teacher

> "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

SL

Stefanos L.

CEO

> "I registered with Trustpilot as a company and received a 5-star rating."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693)

TG

Tim G.

Customer Service Executive

> "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

AL

Ariel L.

Director of Customer Support and Success

> "We have been able to capture more feedback than ever and identified more improvement we need to make."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108)

Portia A.

Nurse

> "Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415)

SL

Suzanne L.

Head of CRM

> "Core functionality of requesting and publishing reviews is good"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

Ashish A.

Customer Service Representative

> "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565)

Vincenzo S.

Geom

> "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

KC

Keleigh C.

Esthetician

> "It's only user reviews and no product overviews or breakdowns which can be a downside."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

Vionah A.

Quality Assurance

> "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155)

VR

Verified Reviewer

Not relevant

> "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194)

LT

Layla T.

Blogger

> "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436)

Sasha B.

Customer

> "Several of my friends who also left genuine reviews for the same business had their reviews removed."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

SL

Simon L.

Manager

> "the flows for sending past requests was a really well designed feature"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

Eric P.

CEO

> "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :("

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

TG

Tim G.

Customer Service Executive

> "Positive reviews establish online trust and gives our brand a sense of legitimacy."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

LG

Louis G.

Co-founder

> "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823)

KC

Keleigh C.

Esthetician

> "I love that it is direct customer feedback with no bs in between."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

WO

William O.

Manager

> "They allow fake customers to post fake reviews."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132)

EJ

Elli J.

Customer Marketing Manager

> "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

AP

Ashley P.

Assistant to Founder Chaos Coordinator

> "The cost for TrustPilot for a small business is our biggest painpoint."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936)

Mai V.

Software Product Manager

> "Trustpilot has a very user-friendly UI and UX on their main dashboard."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458)

AZ

Alexis Z.

CTE Business Teacher

> "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

SA

Sara A.

Engineer

> "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

JB

Jessica B.

Content Creator

> "Sometimes it’s difficult to verify authenticity of the ratings given."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887)

BS

Britney S.

Insurance Agent

> "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972)

Sasha B.

Customer

> "When I made contact I thought they would fix their error but they didn't."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

SL

Simon L.

Manager

> "how simple the system was to use, suitable for a small business and also corporate."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

PM

Paola M.

Supervisor of administrative conduct

> "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210)

Jackie S.

Self Employed

> "My overall experience has been positive and i can definitely trust the reviews on different companies"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114)

SA

Sineah A.

Owner

> "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much management going on..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258)

KT

Karis T.

Assistant Human Resources Officer

> "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407)

BS

Benjamin S.

Growth & BD

> "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373)

MG

Marta G.

product manager

> "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012)

Jacob H.

Business Developer

> "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

DN

Debbie N.

Manager

> "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141)

CW

Chad W.

Production Partner

> "It can sometimes be difficult with finalizing the review."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995)

VR

Verified Reviewer

Customer and Product Development

> "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818)

HT

Huong T.

English teacher

> "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096)

AD

Angela D.

Co-owner

> "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

DG

Destiny G.

Owner

> "Occasionally it has inaccurate information."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264)

Vincenzo S.

Geom

> "I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

Ayesha T.

Mathematics faculty

> "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very good feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477)

Michael M.

Consultant

> "It helped me make a purchasing decision and the information turned out to be accurate after I used the software."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516)

Jacob H.

Business Developer

> "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

SD

Subhasri D.

Freelancer

> "At my workplace, this is one of my main responsibilities, and TrustPilot is the simplest website to keep an eye on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4933631)

EJ

Elli J.

Customer Marketing Manager

> "It's really hard to get these type of reviews removed as well."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

Sai R.

Client Project Manager

> "Trustpilot is a reliable platform to receive customer experiences and feedback about products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4944021)

FL

Freja L.

Compliance specialist

> "It can be difficult to remove fake reviews and to know which are real or not"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439)

BV

Brian V.

Entrepreneur

> "Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076)

GW

Grace W.

Office Manager/Director of Events

> "I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4807468)

AD

Angela D.

Co-owner

> "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

Jacob H.

Business Developer

> "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

JL

Jade L.

Customer Relations

> "Easy to use, easy to sort reviews and reply to customers"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

CT

Callum T.

Financial Planner

> "Very good service, but perhaps some reviews cannot be trusted."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6484517)

Esther T.

Journalist

> "This is where I call home when it comes to finding out other people views on apps,services,jobs and products."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794)

ET

Elexciss T.

Web Content Manager

> "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008)

QV

Quynh V.

Senior Marketing Specialist

> "It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028038)

XC

Xavier C.

Co Founder

> "It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4885991)

GA

Gheorghe A.

Manager project international

> "Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5022744)

JL

Jade L.

Customer Relations

> "Post negative reviews that should not be seen i.e swear words"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

AJ

Atul J.

Freelancer

> "First it is User Friendly and As Far as it's Features are Concerned it has Innovative and Advanced Features Which is Very Important in Finding the Accurate Result"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5024834)

TG

Tami G.

secretary

> "If you enter wrong information on error it is hard to get back in"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4897695)

SG

Shelby G.

QA & Environmental Manager

> "The collection of the feedback is straightforward and not over complicated for the user either which benefits."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4869831)

BV

Brian V.

Entrepreneur

> "I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076)

[View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/)

## User interface

4.67 (2,876)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

4.47 (1,204)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Jotform

Top features

34/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/158456/JotForm-4-0/#features)

Trustpilot

25/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/169618/Trustpilot/#features)

### Recognition

Jotform is recognized as a top-rated tool in 2 Capterra Shortlist reports

Trustpilot is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Jotform

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Trustpilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Jotform

-   By Jotform
-   Located in United States
-   Founded in 2006

Trustpilot

-   By Trustpilot
-   Located in Denmark
-   Founded in 2007

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[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

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[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

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$299/month

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4.4

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[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

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4.6

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/121506-158456/Docusign-vs-JotForm-4-0)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

$39/month

Price

$39/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-158456/Typeform-vs-JotForm-4-0)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$299/month

Price

$15/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[Jotform Sign](https://www.capterra.com/p/10014571/Jotform-Sign/)[4.77 (216)](https://www.capterra.com/p/10014571/Jotform-Sign/reviews/)

$39/month

Price

$0

4.6

Features

4.6

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/158456-10014571/JotForm-4-0-vs-Jotform-Sign)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

$299/month

Price

$39/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-169618/Typeform-vs-Trustpilot)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

$39/month

Price

$9/month

4.6

Features

4.5

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-158456/monday-com-vs-JotForm-4-0)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)