# Jotform Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Jotform Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Jotform Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/158456-170837/JotForm-4-0-vs-Expert-PDF-Reader --- # Jotform Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2025 Written byShubham Gupta Shubham Gupta Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management sof... [See bio & all articles](https://www.capterra.com/resources/author/sgupta/) Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Shubham Gupta](https://www.capterra.com/resources/author/sgupta/) Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management software buyers. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jotform Jotform Overview: ### Key takeaways Insights from verified Capterra reviews Jotform helps small teams automate forms and surveys with customizable fields, mobile signatures, and survey logic. It’s widely used by administrative roles across nonprofits and education. While PDF formatting and task tracking pose challenges, advanced features such as HIPAA tools, audit trails, and domain hosting support compliance, branding, and secure workflows. ### Our verdict Jotform is a practical choice for teams that prioritize flexible form creation, secure data handling, and branding control. While its advanced features support compliance and enterprise needs, buyers should consider trade-offs in PDF formatting, task logic, and support responsiveness, especially if setup complexity or pricing impacts long-term usability. Overall rating Based on 2,782 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Intuitive and beginner-friendly interface Versatile survey creation platform Technical glitches and slow support Restrictive free plan and features Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jotform alternatives Jotform may not suit every team, especially those prioritizing simpler form creation, broader survey tools, or seasonal usage flexibility. This leads the teams to explore other tools that better align with their business priorities. Highest Rated [4.7 (9,256)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) ## Who uses Jotform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and beginner-friendly interface 94% positive reviews out of 607 Most users comment ease of use enables quick navigation, minimal learning curve, and effortless form management. Laurie K Co-owner, 2 - 10 employees. "This site is extremely easy to navigate and helps to free up a lot of my time by doing the work for me!" Technical glitches and slow support 67% negative reviews out of 210 Some reviewers feel bugs, mobile crashes, syncing errors, and delayed support responses disrupt workflow and reliability. Jeff F Property Manager, 2 - 10 employees. "The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team." Versatile survey creation platform 94% positive reviews out of 270 Most reviewers describe survey form tools as flexible, quick to set up, and highly customizable for feedback. Anne H Teacher, 1 employee. "Jotform allows me to quickly design gorgeous surveys that I can send out to large classes." Restrictive free plan and features 60% negative reviews out of 81 Some users report submission, storage, and customization limits hinder scalability and advanced form requirements. Muhammad K Document Controller, 11 - 50 employees. "the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans." No-code drag-and-drop builder 97% positive reviews out of 115 Most users report drag and drop makes form creation fast, customizable, and accessible without coding skills. Grant M Financial Adviser, 1 employee. "The drag & drop functionality makes it really easy, and you can customise the look and format of the forms pretty easily." ## Jotform's interface Jotform’s interface supports mobile-friendly layouts and deep customization, but reviews highlight friction with setup flow, PDF formatting, and toggling between edit modes. Users often cite decision fatigue from excessive features and unclear visual logic. 2+ Shubham Gupta Jotform’s editing flow splits basic and advanced settings across different panels, which adds steps to routine tasks. This slows down form creation for users managing multiple conditions or logic paths, especially when toggling between preview and edit views. Ease of Use 4.7 (2,758) 4.7 Based on 2,758 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shubham Gupta Jotform’s top-rated features center on customization and mobile flexibility, helping teams build forms that match their workflows precisely. The ability to tailor questions, fields, and layouts speeds up setup and improves response quality across use cases. Features 4.6 (2,739) 4.6 Based on 2,739 reviews The Jotform features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Multiple question types 4.5 (63) 63 reviewers rated this feature Enable detailed data collection with dropdowns, checkboxes, and text fields. Reviewers rely on this flexibility to tailor forms to specific needs, encouraging honest responses and efficient workflows. Mobile signature capture 4.5 (70) 70 reviewers rated this feature Allows users to finalize documents on mobile devices, improving submission rates and saving time. Reviewers find this feature especially useful for contracts and incident reports, supporting secure, on-the-go form completion. Survey builder 4.5 (434) 434 reviewers rated this feature Supports drag-and-drop creation, branching logic, and branding. Reviewers use it for targeted feedback collection across simple and complex surveys, noting its speed and flexibility. Customizable questions 4.5 (217) 217 reviewers rated this feature Enables tailored question formats and logic, helping users adapt forms to varied business scenarios. Integration with payment processors adds versatility, and reviewers value the ability to reflect their own voice and style. Customizable forms 4.4 (717) 717 reviewers rated this feature Offers layout, branding, and field arrangement options for client intake, onboarding, and event registration. Reviewers value its adaptability and professional appearance. Customizable fields 4.4 (720) 720 reviewers rated this feature Supports label editing, conditional logic, and varied field types like file uploads and ratings. This helps teams build relevant, branded forms for diverse use cases. HIPAA compliance tools 0 reviewers rated this feature Enable secure data collection for healthcare and sensitive use cases. These tools support encrypted submissions, audit trails, and access controls, helping organizations meet regulatory standards while maintaining patient confidentiality. Custom domain hosting 0 reviewers rated this feature Allows organizations to host forms on their own domain, reinforcing brand identity and improving user trust. This feature supports custom URLs and domain-level SSL certificates, which are especially useful for client-facing workflows. White label branding 0 reviewers rated this feature Removes Jotform branding across forms, emails, and dashboards. Businesses can apply their own logos, colors, and messaging, creating a fully branded experience for internal teams or external clients. User management controls 0 reviewers rated this feature Supports role-based access, team folders, and permission settings. Admins can assign roles, restrict access to sensitive forms, and monitor activity across departments, improving oversight and collaboration. Salesforce dynamic prefill 0 reviewers rated this feature Automatically populates form fields with real-time Salesforce data using lookup filters. This eliminates manual entry, improves data accuracy, and supports custom objects for secure, personalized form experiences. Lock column and filter 0 reviewers rated this feature Lets teams lock specific columns or filtered views in Jotform Tables to prevent accidental edits. This helps preserve data integrity during collaboration and ensures critical information remains visible but unchanged. Reset columns 0 reviewers rated this feature Restores the connection between form fields and table columns while retaining custom columns. This update improves collaboration by maintaining form logic and layout consistency across submissions. Sign document audit trail 0 reviewers rated this feature Allows teams to download signed documents with or without audit trails directly from Jotform Tables. This simplifies compliance tracking and centralizes document access. All key features (316) Supports role-based access, team folders, and permission settings. Admins can assign roles, restrict access to sensitive forms, and monitor activity across departments, improving oversight and collaboration. 0 reviewers rated this feature Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 42.29% of 279 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 0% of 0 reviewers... Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal 60.00% of 10 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 84.21% of 76 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Handle the registration and admission process for existing and new students 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 70.07% of 137 reviewers that rated this feature as important or highly important Tools that help educational institutions or fundraising organizations connect with alumni 0% of 0 reviewers... Highlight content and/or make notations about parts of content 33.33% of 3 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations 50.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 57.58% of 33 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 27.78% of 72 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 0% of 0 reviewers... Manage attendance for classes, shifts, meetings, or events 0% of 0 reviewers... Track the attendance of specific individuals or groups 100.00% of 2 reviewers that rated this feature as important or highly important A list of registered participants 100.00% of 2 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 28.57% of 7 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 66.67% of 3 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access 40.43% of 47 reviewers that rated this feature as important or highly important Automatically populating fields or sections within a form 26.32% of 76 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Scan barcodes to ensure accurate pricing and label tracking 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and monitor bereavement care plans. 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 73.33% of 15 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations 100.00% of 1 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 0% of 0 reviewers... An agreement between a business and an external supplier for the delivery of a set of products or services 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 69.57% of 23 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 50.00% of 2 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs 0% of 0 reviewers... Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. 0% of 0 reviewers... Process of submitting and following up on claims with insurance companies 0% of 0 reviewers... Online registration for classes 83.33% of 12 reviewers that rated this feature as important or highly important Schedule in-person or online classes 0% of 0 reviewers... Plan and schedule lessons and maintain students' behavior in the classroom 0% of 0 reviewers... Electronic storage of stakeholder contact information 0% of 0 reviewers... Manage contact details and communication with clients 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 35.09% of 114 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 3 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators 38.46% of 13 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 25.00% of 4 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 28.57% of 7 reviewers that rated this feature as important or highly important Capability of a software or system to make decisions and perform actions based on specified conditions 55.32% of 47 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 100.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Manage, organize, and store contact information 50.00% of 4 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 47.37% of 19 reviewers that rated this feature as important or highly important Facilitates online authoring and publishing of the content 100.00% of 1 reviewers that rated this feature as important or highly important Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times 0% of 0 reviewers... Create, edit, and revise contracts/written agreements 53.85% of 13 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 100.00% of 1 reviewers that rated this feature as important or highly important Create, edit, convert to and from PDF files 55.41% of 74 reviewers that rated this feature as important or highly important Accept and process credit card transactions 75.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0.00% of 4 reviewers that rated this feature as important or highly important Survey designed the measure customer satisfaction with a product, service, and more 100.00% of 1 reviewers that rated this feature as important or highly important Map out the subjects that comprise courses of study 0% of 0 reviewers... Allows organizations to host forms on their own domain, reinforcing brand identity and improving user trust. This feature supports custom URLs and domain-level SSL certificates, which are especially useful for client-facing workflows. 0 reviewers rated this feature Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 83.33% of 6 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 63.03% of 119 reviewers that rated this feature as important or highly important Supports label editing, conditional logic, and varied field types like file uploads and ratings. This helps teams build relevant, branded forms for diverse use cases. 720 reviewers rated this feature Offers layout, branding, and field arrangement options for client intake, onboarding, and event registration. Reviewers value its adaptability and professional appearance. 717 reviewers rated this feature Enables tailored question formats and logic, helping users adapt forms to varied business scenarios. Integration with payment processors adds versatility, and reviewers value the ability to reflect their own voice and style. 217 reviewers rated this feature Alter the layout and content of reports 50.00% of 4 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 72.54% of 335 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Analyze survey results via statistical testing or crosstabs directly within the software 41.67% of 12 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources 73.59% of 337 reviewers that rated this feature as important or highly important Automatically retrieve and pull information from documents, websites, images, data sets, and other sources 100.00% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications 67.89% of 545 reviewers that rated this feature as important or highly important Search and find data in a structured format 68.85% of 61 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 78.00% of 250 reviewers that rated this feature as important or highly important Manage and store data in a database 60.00% of 5 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 100.00% of 1 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies 50.00% of 6 reviewers that rated this feature as important or highly important Graphical representation of data 100.00% of 4 reviewers that rated this feature as important or highly important Electronic signing method that validates the authenticity and integrity of a digital document 76.60% of 47 reviewers that rated this feature as important or highly important Automated or logic-based workflows that assist in the creation of electronic documents 0% of 0 reviewers... Scan, move or upload electronic files within the software's repository 0% of 0 reviewers... Assign categories, labels, tags, or attributes to documents for organization, search and storage 0% of 0 reviewers... Custom forms to streamline repetitious aspects of a document 70.97% of 31 reviewers that rated this feature as important or highly important Convert paper files into digital images 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 70.41% of 196 reviewers that rated this feature as important or highly important Review and analyze existing information across documents 83.33% of 6 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 57.56% of 205 reviewers that rated this feature as important or highly important Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file 0% of 0 reviewers... Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach 150.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 74.59% of 244 reviewers that rated this feature as important or highly important Track and collect membership dues 0% of 0 reviewers... Digital greeting cards that are sent electronically, usually via email 0% of 0 reviewers... Digital forms that are shared and accessed online 76.47% of 34 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 85.71% of 14 reviewers that rated this feature as important or highly important This aspect lets you collect legally binding signatures directly in forms, streamlining approvals and reducing paperwork. Some users say it’s fast, effective, and convenient, though a few report technical issues and wish for improvements in reliability and maturity. 56.21% of 507 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 100.00% of 3 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0.00% of 3 reviewers that rated this feature as important or highly important Reminders sent via email 50.00% of 12 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository 50.00% of 2 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 0% of 0 reviewers... Centralized storage for employee data, records, and performance metrics 0% of 0 reviewers... Acknowledge and reward employees for reaching specific goals and/or for exemplary performance 60.00% of 10 reviewers that rated this feature as important or highly important Create and securely store digital patient records 0% of 0 reviewers... Convert data into a code for security 100.00% of 2 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 77.78% of 18 reviewers that rated this feature as important or highly important Confirmation of the enrollment of a student in a course, class, activity, or program 83.33% of 6 reviewers that rated this feature as important or highly important Manage the enrollment and onboarding of all new members and accepted applications 50.00% of 2 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Schedule and manage the logistics of activities and other gatherings 0% of 0 reviewers... Plan an event's time and location 0% of 0 reviewers... Manage the maintenance of building facilities 0% of 0 reviewers... Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 33.33% of 12 reviewers that rated this feature as important or highly important Create, save, and store files 0% of 0 reviewers... Recover lost, deleted, or damaged files 28.57% of 7 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 61.86% of 118 reviewers that rated this feature as important or highly important Store and access documents, forms, and photos in one centralized place 36.36% of 66 reviewers that rated this feature as important or highly important Manage information and/or provide updates regarding student financial aid 0% of 0 reviewers... Intended to be used by governmental agencies 0% of 0 reviewers... For mental health professionals providing therapy to multiple patients at the same time 100.00% of 1 reviewers that rated this feature as important or highly important Software designed for the healthcare industry 100.00% of 4 reviewers that rated this feature as important or highly important Software designed for higher education organizations 71.43% of 7 reviewers that rated this feature as important or highly important Specifically for in-home care services 0% of 0 reviewers... Specifically designed to address the needs of law firms and legal departments 0% of 0 reviewers... For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. 0% of 0 reviewers... Software specialized for municipal offices and agencies 0% of 0 reviewers... Software specialized for non-profit organizations 83.33% of 42 reviewers that rated this feature as important or highly important Specifically for nursing homes 0% of 0 reviewers... For mental health professionals that specialize in substance abuse therapy/programs 0% of 0 reviewers... You get robust tools for form creation and design, including drag-and-drop, templates, and branding options. Reviewers indicate it’s easy to use, offers many customization choices, and supports integrations, but some wish for more advanced CSS control and updated design styles. 71.20% of 809 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location 78.80% of 382 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database 12.50% of 24 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause 80.00% of 5 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 28.57% of 7 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 57.14% of 7 reviewers that rated this feature as important or highly important Contracts specific to government agencies or organizations who deal with government agencies 0% of 0 reviewers... Monitor application statuses, proposals and award funds 0% of 0 reviewers... Register a group/batch of attendees 100.00% of 2 reviewers that rated this feature as important or highly important Enable secure data collection for healthcare and sensitive use cases. These tools support encrypted submissions, audit trails, and access controls, helping organizations meet regulatory standards while maintaining patient confidentiality. 0 reviewers rated this feature Compliant with HIPAA, which sets standards for sensitive patient data protection 66.67% of 3 reviewers that rated this feature as important or highly important Manage the care, assistance, or services that take place in patient's home 0% of 0 reviewers... Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management 0% of 0 reviewers... Automates core HR functions such as talent management, employee evaluation and learning management 0% of 0 reviewers... Manage and track all disruptions and incidents 0.00% of 1 reviewers that rated this feature as important or highly important Detailed log and record of financial earnings & costs. 0% of 0 reviewers... Conduct intake assessments to determine patient health status, medical history, conditions, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Manage and track all job information and associated tasks 50.00% of 2 reviewers that rated this feature as important or highly important Software designed for kindergarten through 12th grade schools 0% of 0 reviewers... Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 0% of 0 reviewers... Receive lab results electronically 0% of 0 reviewers... Manage the process of attracting and converting business prospects into leads 80.65% of 31 reviewers that rated this feature as important or highly important Organize and track educational activities 66.67% of 6 reviewers that rated this feature as important or highly important Present live poll results to audience 100.00% of 2 reviewers that rated this feature as important or highly important Lets teams lock specific columns or filtered views in Jotform Tables to prevent accidental edits. This helps preserve data integrity during collaboration and ensures critical information remains visible but unchanged. 0 reviewers rated this feature Schedule predetermined or ad hoc maintenance services and labor requests 0.00% of 1 reviewers that rated this feature as important or highly important Collection of images, videos and other digital content that can be used 0.00% of 3 reviewers that rated this feature as important or highly important Alerts/warnings for potential allergies or interactions triggered by medications 0% of 0 reviewers... Administer and track medication inventory, schedules, dosage, and side-effects 0% of 0 reviewers... Add, store and access information pertaining to members 66.67% of 3 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families 0% of 0 reviewers... Merge or combine files / add pages to a document 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 70.31% of 229 reviewers that rated this feature as important or highly important Access the system via a mobile application 0.00% of 1 reviewers that rated this feature as important or highly important Allows users to finalize documents on mobile devices, improving submission rates and saving time. Reviewers find this feature especially useful for contracts and incident reports, supporting secure, on-the-go form completion. 70 reviewers rated this feature Distribute a survey via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 0% of 0 reviewers... Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 39.44% of 71 reviewers that rated this feature as important or highly important Manage and support multiple languages 55.56% of 9 reviewers that rated this feature as important or highly important Manage and support multiple locations 0.00% of 1 reviewers that rated this feature as important or highly important Share documents with different users to collect multiple signatures 47.54% of 61 reviewers that rated this feature as important or highly important For practices with multiple providers 0% of 0 reviewers... Enable detailed data collection with dropdowns, checkboxes, and text fields. Reviewers rely on this flexibility to tailor forms to specific needs, encouraging honest responses and efficient workflows. 63 reviewers rated this feature Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Identify, track, and respond to negative feedback 40.91% of 22 reviewers that rated this feature as important or highly important Drag and drop/visual interfaces that allow non-tech users to build without writing code 0% of 0 reviewers... Allow users to create, edit, and sort multiple notes 0% of 0 reviewers... Calculate NPS of customers 0% of 0 reviewers... Measure employee engagement and loyalty towards a business using the Net Promoter Score 0% of 0 reviewers... Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels 0% of 0 reviewers... Ability of websites, web applications, or mobile applications to function without an active internet connection 33.33% of 36 reviewers that rated this feature as important or highly important Practice of collecting data and responses for market research/surveys without an internet connection 37.04% of 27 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform 0% of 0 reviewers... Accept and process online payment transactions 0% of 0 reviewers... Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page 0% of 0 reviewers... Real-time registration over the web 100.00% of 8 reviewers that rated this feature as important or highly important In-person, onsite registration 100.00% of 4 reviewers that rated this feature as important or highly important Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients 0% of 0 reviewers... Allow communication between the company and patients via messages, SMS, emails, phone, and more 0% of 0 reviewers... A repository of patient data, including their past and current health issues, treatment history, and more 0% of 0 reviewers... Patients can register for appointments in advance online 0% of 0 reviewers... Observing and tracking a patient's health status, condition, and wellbeing 0% of 0 reviewers... Online portal where patients can access information such as health records, treatment plants, etc. 0% of 0 reviewers... Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details 0% of 0 reviewers... Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Accept, record, and reconcile financial transactions 75.00% of 4 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently 0% of 0 reviewers... Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) 0% of 0 reviewers... Convert other file formats to and from PDF. 100.00% of 9 reviewers that rated this feature as important or highly important View, search, and print PDF files. 128.57% of 7 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 33.33% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Create, fill out, and send performance reviews to individual employees 0% of 0 reviewers... Issuance of valid permits to initiate projects or tasks 0% of 0 reviewers... Survey or poll in which voice broadcast recipients can communicate responses via the phone 0% of 0 reviewers... Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more 0% of 0 reviewers... Pre-defined templates within a library for common cases such as contracts, websites, emails, and more 0% of 0 reviewers... Share and present designs 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 49.36% of 233 reviewers that rated this feature as important or highly important Customizable notes that help healthcare professionals document and track patient progress 0% of 0 reviewers... Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints 61.64% of 73 reviewers that rated this feature as important or highly important Create, manage, or update project workflows. 0% of 0 reviewers... Create proposals based on costs of labor and materials 50.00% of 2 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group 33.33% of 3 reviewers that rated this feature as important or highly important Allow users to collaborate and ask questions regarding folders and/or documents within the system 0% of 0 reviewers... Survey design technique that directs respondents to different questions based on their previous answers 40.59% of 101 reviewers that rated this feature as important or highly important Integration of respondents' answers from previous survey questions into subsequent questions or text 0% of 0 reviewers... Brief assessments used to measure knowledge and skills 0% of 0 reviewers... Generate quotes or estimates for customers 100.00% of 1 reviewers that rated this feature as important or highly important Randomize the displayed order of questions and answer options 0% of 0 reviewers... Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal 0% of 0 reviewers... Ratings/Reviews 0% of 0 reviewers... Analyze and gain insights into data in real-time 0% of 0 reviewers... Receive data and information in real time 59.76% of 82 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 70.18% of 57 reviewers that rated this feature as important or highly important Active reporting of data and metrics 57.14% of 14 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 50.00% of 2 reviewers that rated this feature as important or highly important Track accrued recognition and rewards at an individual employee level 75.00% of 4 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information 0% of 0 reviewers... Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. 100.00% of 14 reviewers that rated this feature as important or highly important Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 77.78% of 9 reviewers that rated this feature as important or highly important Capture data electronically 0% of 0 reviewers... Manage and track the renewal process for various services, subscriptions, contracts, or licenses 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 54.55% of 33 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 53.35% of 388 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 66.67% of 9 reviewers that rated this feature as important or highly important Restores the connection between form fields and table columns while retaining custom columns. This update improves collaboration by maintaining form logic and layout consistency across submissions. 0 reviewers rated this feature Limit the number of participants with certain characteristics you want to complete the survey 0% of 0 reviewers... Ensure the answer provided fits set parameters (numerical, positive number, etc.) 0% of 0 reviewers... A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more 60.00% of 5 reviewers that rated this feature as important or highly important Manage and process incoming documents detailing requests for proposals 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 50.00% of 2 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 0% of 0 reviewers... Automatically populates form fields with real-time Salesforce data using lookup filters. This eliminates manual entry, improves data accuracy, and supports custom objects for secure, personalized form experiences. 0 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 50.00% of 10 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 70.09% of 117 reviewers that rated this feature as important or highly important Exchange messages in a secure and encrypted manner 0% of 0 reviewers... Group leads or contacts based on their specific characteristics 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... An agreement between a buyer and a seller for the sale and delivery of goods or services 0% of 0 reviewers... Track work performed and resources used for past customers, sites, or assets 50.00% of 4 reviewers that rated this feature as important or highly important Private client session notes for coaching, therapy, etc. 0% of 0 reviewers... Allows teams to download signed documents with or without audit trails directly from Jotform Tables. This simplifies compliance tracking and centralizes document access. 0 reviewers rated this feature Allow users to access multiple services after entering their login credentials once 0.00% of 1 reviewers that rated this feature as important or highly important Survey popup over a webpage to specific users based on their behavior 0% of 0 reviewers... Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks 0% of 0 reviewers... Skip over or route respondents to different questions based on their previous answers 35.14% of 74 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 37.50% of 8 reviewers that rated this feature as important or highly important An agreement that's only valid if signed by all involved parties, sealed, and delivered 0% of 0 reviewers... Track the amount of money spent on a certain product or with a certain supplier 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 59.38% of 64 reviewers that rated this feature as important or highly important Schedule shifts for staff/employees, track hours worked, and manage staff payroll 0% of 0 reviewers... Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly 0% of 0 reviewers... Apply statistical/mathematical models to sets of data 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 100.00% of 3 reviewers that rated this feature as important or highly important Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration 100.00% of 2 reviewers that rated this feature as important or highly important Database of students to track personal information of individuals and families 0% of 0 reviewers... Allow media to be embedded in the question or answer options 37.04% of 27 reviewers that rated this feature as important or highly important Supports drag-and-drop creation, branching logic, and branding. Reviewers use it for targeted feedback collection across simple and complex surveys, noting its speed and flexibility. 434 reviewers rated this feature Manage sample of audience for conducting market research surveys 0% of 0 reviewers... Create and administer polls and surveys 81.25% of 16 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 65.31% of 49 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, manage and track all task activities and progression 53.51% of 185 reviewers that rated this feature as important or highly important Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Meet with patients remotely 0% of 0 reviewers... Provide online therapy to patients/clients through secure video sessions 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 42.86% of 7 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 75.00% of 4 reviewers that rated this feature as important or highly important Edit text as needed 100.00% of 3 reviewers that rated this feature as important or highly important Open text box field 0% of 0 reviewers... Tools to help therapists document, record, and recall patient encounters 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 58.70% of 92 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 0% of 0 reviewers... Track employee/learner's progression through training programs 100.00% of 1 reviewers that rated this feature as important or highly important Manage, record and track all business exchanges in form of money and its related interactions in the system 0% of 0 reviewers... Create treatment plans that document interventions and outcomes to track patient progress 0% of 0 reviewers... Review data from past periods to reveal recurring tendencies and predict future performance 0% of 0 reviewers... Modifying a website's URL to enhance readability, branding, or campaign alignment 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 33.33% of 3 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 50.00% of 2 reviewers that rated this feature as important or highly important Supports various video file formats 33.33% of 3 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Manage volunteer information and direct volunteer resources 0% of 0 reviewers... Add a digital mark to show ownership of an image, video, document, etc. 0.00% of 5 reviewers that rated this feature as important or highly important Web form that allows users to enter data that is sent and processed for different reasons 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Removes Jotform branding across forms, emails, and dashboards. Businesses can apply their own logos, colors, and messaging, creating a fully branded experience for internal teams or external clients. 0 reviewers rated this feature An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Visual representations of words that give greater prominence to words that appear more frequently 0% of 0 reviewers... Create a new work order 0% of 0 reviewers... Alter the default workflow to meet your organization's needs 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 53.85% of 13 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Shubham Gupta Jotform’s top-rated features center on customization and mobile flexibility, helping teams build forms that match their workflows precisely. The ability to tailor questions, fields, and layouts speeds up setup and improves response quality across use cases. Features 4.6 (2,739) 4.6 Based on 2,739 reviews ## Pricing Value for money 4.5 (2200) Jotform’s entry-level paid plan starts at $39 per month (billed monthly) or $34 per month (billed annually). This is lower than the average SMB budget of $93 per user, per month for legal management software. The tool’s Starter plan is free and includes basic form-building tools. Enterprise plans require direct contact with the vendor. Free Version [View pricing plan details](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) Starter $0.00 It includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 Flat Rate,Per Month It includes: - 10000 Monthly Form Views - 1000 Monthly Submissions - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 Flat Rate,Per Month It includes: - 10 GB Space - 2500 Monthly Submissions - 500 Fields Per Form - 50 Forms Gold $129.00 Flat Rate,Per Month It includes: - 10000 Monthly Submissions - 1000 Fields Per Form - 100 GB Space - HIPPA Compliance - 100 Forms Value for money 4.5 (2,200) 4.5 Based on 2,200 reviews ## Integrations Jotform integrates with a wide mix of marketing, payment, productivity, and CRM tools. Our analysis shows a blend of native and third-party links that support SMB workflows across data collection, automation, and client engagement. Popular integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Shubham Gupta Senior Content Analyst Connecting Jotform to tools for payments, spreadsheets, and CRMs helps your finance lead reduce manual entry, your ops team sync submissions instantly, and your sales team automate lead capture, without needing custom development or IT support. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2031) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2,031) 4.5 Based on 2,031 reviews ## User reviews Overall rating 4.7 Based on 2,782 reviews Filter by rating 5(2041) 4(619) 3(81) 2(16) 1(25) Mentioned topic Sorted by most recent JW Jan W. IT support Accounting ### "Great tool to hide your details from hackers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 As I said, just very easy to set up and to use. Very flexible, even the free version. It is reliable Pros Free for just a simple feedback / contact me form is just brilliant. The branding makes customers understand that the form is safe to use. For content creators negates the need for publishing email addresses Cons Haven't found anything yet. Maybe wordpress etc. plugin would be nice but iframe works well, although it frowned upon from a security perspective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Jan, Thanks for your thoughtful feedback and for sharing how the free option has worked so well for your feedback and contact forms. We also appreciate you mentioning embedding considerations. In case it's helpful, our platform does have an official plugin for WordPress. Check this out: https://wordpress.org/plugins/embed-form/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. LW Leah W. Chief Executive Officer Non-Profit Organization Management ### "Excellent Product, Excellent Value " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 I have been using Jotform for about 5 years. I have always been able to reach customer support, I have been able to serve my clients with ease and efficiency, and I can rely on the service to deliver a great product for our clients! Pros Jotform is easy to use and filled with tips, resources and information for customers to utilize. Customizing forms is a breeze and absolutely wonderful. Jotform it's affordable and always supports their customers with great customer service. Cons I do not have any negative cons to share. My experience has been great! If ever there were issues or I was uncertain of product capabilities, there are tutorials available. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Jotform These user interface is much more streamlined and the form builders fit our needs much more efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Leah, Thanks for your positive review and for sharing how enjoyable your experience has been. It's great to hear that you've found our platform easy to use, well supported with helpful resources, and flexible when it comes to customizing your forms. Knowing that affordability and responsive customer service have made a difference for you means a lot, and we're glad the available tutorials have helped answer questions whenever they came up. If you ever have questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. JM Jamilla M. Photographer Photography ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Jotform is super easy to use and perfect for creating professional forms quickly. It’s been a huge help for managing inquiries and bookings. The only downside is the limited free plan, but overall it’s reliable and worth it. Pros Jotform is very easy to use and perfect for creating professional forms without any technical skills. The drag and drop builder, wide range of templates, and features like payment integration and e signatures make it a powerful tool. It helps keep client information organized and streamlines bookings and inquiries, saving a lot of time. Cons Jotform isn’t perfect. The free plan feels very limited, so you’ll likely have to upgrade sooner than expected. Pricing can get expensive as you grow, especially if you rely on it for bookings or client workflows. The design options are okay, but not the most modern or customizable if you care about aesthetics. I’ve also noticed it can be a bit slow or glitchy at times, especially with more detailed forms. It’s still a solid tool, but these small issues can add up depending on how much you use it. Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) I switched from Jotform because it became too expensive as my business grew. The features are great, but the cost just wasn’t practical for me long term. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Jamilla, Thanks for your thoughtful review and for sharing a balanced perspective on your experience. It's great to hear that our platform and its features have helped you create professional forms and keep your workflows organized. We appreciate you calling out areas where things feel limiting or less flexible. We believe that the current limit for the free plan is enough for basic usage. If you're considering an upgrade, yearly plans offer better value since they're discounted compared to monthly billing, and you can also check our current offers here: https://www.jotform.com/discounts/. If you'd like to tell us more about the design or performance issues you've noticed, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. DG Debbie G. cake artist Arts and Crafts ### "Professional Order Forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 I'm really glad I found such an easy to use and professional service. It has helped me streamline my ordering process . I trust this site to collect my customers data and deliver it right away. Pros Jotform has made my once difficult ordering system a breeze. I have a professional and reliable order form platform that is safe and easy to use. All my form data is in one place , allowing me to refer to previous orders easily and remotely. Cons Honestly, I have no issues with the site. In several years I have only had one minor issue but It was user error and customer service walked me through it right away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Debbie, Thanks for your kind review and for sharing your long term experience using our platform. It's great to hear that your ordering process feels simple and reliable now, and that having all your form data in one place has made it easy to manage and reference past orders from anywhere. We also appreciate you highlighting your positive interaction with our support team and how quickly things were clarified. If you ever have questions or ideas you'd like to share, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. KS Kieran S. none Online Media ### "Great Product! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 10/10!!! Love doing surveys and data collection so when I need anything of that sort, I always default to Jotform! Pros I love the ease of use and customization options! I've found great use for Jotform for numerous different projects and look forward to using it more in the future! Cons I think the only negative I've found is that people aren't as familiar with the product. If I send out a form, I don't think people find it as natural to use as google forms, even though I think the forms I make are clear in themselves. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Want further customization. Also want to switch from supporting the Google monopoly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Hi Kieran, Thanks for your 5-star review. We're happy to hear you’re finding Jotform useful for a variety of projects. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CI Christina I. Web Admin Computer & Network Security ### "Always Trust Jotform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Overall Jotform has been a reliable and customizable option for our web-based forms. The script and embedding features are nice. Pros Jotform is very easy to use while having many features. We use it for all of our contact forms for our clients. Customer support is wonderful and always able to fix any issue fast. Cons While we do use Jotform for all forms, our plan is a little pricey per year. I do wish that long term customers got a bit of a break for the higher plans. Switched from [Ninja Forms](https://www.capterra.com/p/204315/Ninja-Forms/) I didn't want a plugin on the site when I could use a third party. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Christina, Thanks for your thoughtful feedback and for sharing how our platform fits into your day-to-day work. It's great to hear that the features and ease of use have worked well for your contact forms and that your experience with the support team has consistently been positive and efficient. We understand your point about annual pricing. Maintaining the quality, security, and reliability of our platform is a priority for us, which is reflected in our pricing. That said, yearly plans do offer better value since they're discounted compared to monthly billing, and you may also want to check current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SH Shantoria H. Owner Events Services ### "Easy, Professional, and a Huge Time Saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 March 31, 2026 Overall, my experience with Jotform has been great. It has helped streamline my business processes, especially for bookings, client forms, and payments. It’s reliable, professional, and makes my business look more organized. I would definitely recommend it to anyone needing an easy and effective form builder. Pros Jotform is extremely easy to use and makes creating professional forms simple, even without tech experience. I love the customization options, templates, and how quickly I can build forms for my business. The ability to collect payments, manage client information, and automate responses has saved me so much time. It’s perfect for keeping everything organized in one place. Cons Some of the advanced features can be a little confusing at first, and pricing can get a bit high if you need more submissions or storage. Also, customization on mobile isn’t always as smooth as desktop. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Price was too expensive with square and not easy to use for my clients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Shantoria, Thanks for your thoughtful review and for sharing how our platform has supported your work. It's great to hear that building forms feel straightforward for you and that it has everything you need to help you stay organized and save time. If you have any questions or would like to share more details about the features you consider challenging, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SM Suzanne M. Accountant Government Administration ### "Good value for money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 31, 2026 Pros I like how easy it is for applicants to fill out. It is a good price for what you pay for, and I'm sure if I got into exploring more of the options, we could use it for more things! Cons I wasn't first trained on how to use and set up the forms, so I have struggled some with that. The people that set it up at our office left unexpectedly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Suzanne, Thanks for leaving a positive review. We're delighted to hear that applicants consider the forms simple to complete and that the pricing feels like a suitable fit for the value you're getting. We also appreciate you noting the potential to expand into more use cases as you explore additional features; that flexibility is something many teams grow into over time. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DN DUNNA N. Proprietor Business Supplies and Equipment ### "Easy and Helpful Tool for My Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Overall, my experience with Jotform has been very good. It helps me manage customer information easily and improves my business process. I am happy using it and would recommend it to others. Pros Jotform is very easy to use and saves a lot of time. Creating forms is simple and it helps me collect customer details quickly. The customization options and templates are very useful for my business. Cons Sometimes the free version has limited features, and a few advanced options take time to understand. But overall it works well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Dunna, Thanks for leaving a positive review. We're delighted to hear that creating forms feels simple and time-saving for you and that collecting customer details quickly has made a real difference for your business. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JP Jamie P. Youth worker Non-Profit Organization Management ### "The best feedback app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Great and love using Jotform for feedback to make the best spaces possible for young people! It’s fantastic and easy to use Pros Form customisation is brilliant and very easy to use. On receiving feedback you can easily make data also Cons Struggling with data to number calculations to make it useful. It would be better if we could assign numbered outputs Alternatives considered [Mentimeter](https://www.capterra.com/p/160936/Mentimeter/) Reasons for choosing Jotform Easy and customisable and great interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Hi Jamie, Thanks for your 5-star review. We're glad that you find our platform easy to use. Regarding numbered outputs, can you explain a bit more on how you want to use this feature? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. [View all Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) ## FAQs Yes. Jotform offers a free Starter plan that includes access to core features like templates, payment integrations, and widgets. However, it includes limits on submissions, storage, and branding, which are lifted on paid plans. Yes, but only on the Gold and Enterprise plans. These tiers support HIPAA-compliant forms, encrypted submissions, and audit trails for secure medical data collection. Yes. Jotform provides embed codes for each form, allowing users to copy and paste them into their websites. You can also share forms via direct links, QR codes, or email. Yes. Jotform Sign allows users to collect legally binding e-signatures. You can create signable documents, track completion status, and download signed PDFs with audit trails. Yes. Jotform integrates with payment processors like PayPal, Stripe, and Square. You can create order forms, accept donations, and set up recurring payments directly through your forms. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data**: Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist**: Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Jotform’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Contract Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-contract-management-software-features/) Published November 28, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [Capterra Value Report: A Price Comparison Guide for Contract Management Software](https://www.capterra.com/resources/contract-management-software-pricing-report/) Published October 19, 2023 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) ### [5 Key Forms Automation Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-forms-automation-software-features/) Published May 8, 2024 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [5 Key Survey Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-survey-software-features/) Published July 23, 2024 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Popular comparisons [Connecteam vs Jotform](https://www.capterra.com/compare/153140-158456/Connecteam-vs-JotForm-4-0)[Google Workspace vs Jotform](https://www.capterra.com/compare/158456-247901/JotForm-4-0-vs-Google-Workspace)[Docusign vs Jotform](https://www.capterra.com/compare/121506-158456/Docusign-vs-JotForm-4-0)[Typeform vs Jotform](https://www.capterra.com/compare/137289-158456/Typeform-vs-JotForm-4-0)[Jotform Sign vs Jotform](https://www.capterra.com/compare/158456-10014571/JotForm-4-0-vs-Jotform-Sign)[Wrike vs Jotform](https://www.capterra.com/compare/76113-158456/Wrike-vs-JotForm-4-0)[SurveyMonkey vs Jotform](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey)[monday.com vs Jotform](https://www.capterra.com/compare/147657-158456/monday-com-vs-JotForm-4-0) [PandaDoc vs Jotform](https://www.capterra.com/compare/131735-158456/PandaDoc-vs-JotForm-4-0)[123FormBuilder vs Jotform](https://www.capterra.com/compare/122770-158456/123ContactForm-vs-JotForm-4-0)[FormAssembly vs Jotform](https://www.capterra.com/compare/144453-158456/FormAssembly-vs-JotForm-4-0)[GoFormz vs Jotform](https://www.capterra.com/compare/125634-158456/GoFormz-vs-JotForm-4-0)[Bitrix24 vs Jotform](https://www.capterra.com/compare/113540-158456/Bitrix24-vs-JotForm-4-0)[TrueContext vs Jotform](https://www.capterra.com/compare/131789-158456/ProntoForms-Mobile-Forms-vs-JotForm-4-0)[SmartSurvey vs Jotform](https://www.capterra.com/compare/57112-158456/SmartSurvey-vs-JotForm-4-0)[Square 9 vs Jotform](https://www.capterra.com/compare/158456-161845/JotForm-4-0-vs-Square-9)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)