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Jotform vs Wiseback: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 2,853 reviews from Customer Experience users.
% Fit
Feature ratings
Negative Feedback Management
4.5
Surveys & Feedback
4.8
Real-Time Notifications
4.7
Reporting/Analytics
4.5
Feedback Management
4.6
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
4.8
Surveys & Feedback
4.8
Real-Time Notifications
5.0
Reporting/Analytics
4.8
Feedback Management
4.9
User satisfaction
4.7
User reviews2,256
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.4
4.9
User reviews21
Ease of use
4.9
Functionality
4.7
Value for money
4.9
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Joseph H
Associate
4.0

Joseph H.: My name is Joseph. I work as a real estate analyst for a small company, under 10 employees. And then I would rate my experience with JotForm as a four out of five. Ultimately, what we use JotForm is responding to customer and tenant inquiries, to quickly take in their information and then respond to their requests or concerns in a timely and promptly manner. Without a doubt, some of the best features of JotForm are, number one, the customizability. So you can ultimately create the form for any need that I have, as a business, of capturing information quickly. And then secondly, it's really easy to implement. It took me probably 10 to 15 minutes to get the form created, put on our website, and then actively opt to begin capturing information. And then the last thing is it integrates really well via API with a variety of different automated services. Ultimately, you can set it up, then not have to touch it and just start receiving information after you get that automation completed. Overall, my experience with JotForm was really positive. I think one thing that I would like to see within JotForm is if there's a template library, so ultimately just a collaboration of different users combining different JotForm templates that would be readily available. And so instead of creating one-off templates for each different use that I have, if there's a pre-made set of templates that are commonly used across different customers, I think it would be really helpful to just have that readily available to go ahead and use instead of having to create a new one each time.

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User interface
158456 video thumbnail}
1 Video
No videos provided by vendor
158456
5 screenshots
276801
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Jotform

3/39
  • Access Controls/Permissions
  • Alerts/Notifications
  • Collaboration Tools
  • CRM
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • NPS Survey Structure
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • API
  • Customizable Reports
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Wiseback

Top Features
27/39
Show Customer Experience Software Features +

Jotform

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Wiseback

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Jotform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Wiseback
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Jotform
  • By Jotform
  • Located in United States
  • Founded in 2006
Wiseback
  • By Wise Information Technologies
  • Located in Turkey
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