# Doxy.me vs Mend: Features and Cost Comparison 2026 | Capterra > Doxy.me vs Mend: Which telemedicine tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/158461-165634/Doxy-me-vs-Mend-App --- # Doxy.me vs Mend Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Doxy.meMend2/4 selected [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[4.6 (1226)](https://www.capterra.com/p/158461/Doxy-me/reviews/) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) [## Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[4.6 (1226)](https://www.capterra.com/p/158461/Doxy-me/reviews/) [## Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting Price $35.00/month Starting Price $35.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.9 Customer Service 4.5 Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment SG SO PA Based on [1,226 reviews](https://www.capterra.com/p/158461/Doxy-me/reviews/) Positive 1,153 Neutral 45 Negative 28 Positive 1,153 Neutral 45 Negative 28 Reviews Sentiment AH JP Based on [920 reviews](https://www.capterra.com/p/165634/Mend-App/reviews/) Positive 843 Neutral 47 Negative 30 Positive 843 Neutral 47 Negative 30 Best for (according to reviews) - **Business size**: Small businesses account for 88% of reviews (1,079), reflecting high usage rates among this segment. - **Industry**: Mental health care (51%), health, wellness and fitness (19%), and hospital & health care (11%) represent the primary industries using Doxy.me. - **Use cases**: Telemedicine is the main use case (86%), with HIPAA-compliant video conferencing also noted (31%), highlighting secure virtual care delivery. Best for (according to reviews) - **Business size**: Small businesses account for 578 reviews, representing 63% of feedback, showing widespread use among smaller organizations compared to enterprises and midsize businesses. - **Industry**: Hospital & health care, mental health care, and medical practice together contribute 42% of reviews, indicating significant adoption in healthcare-related sectors. - **Use cases**: Telemedicine (44%), appointment scheduling (19%), and patient portal (19%) are the main use cases, reflecting a focus on virtual care and patient management. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a telemedicine solution like Doxy.me or Mend involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 5,297 reviews from Telemedicine users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Doxy.me 92%Fit Feature ratings HIPAA Compliant 5.0 For Medical Purposes 4.9 Video Conferencing 4.6 Appointment Scheduling 4.5 Mend 89%Fit Feature ratings HIPAA Compliant 4.8 For Medical Purposes 4.8 Video Conferencing 4.7 Appointment Scheduling 4.8 HIPAA Compliant 5.0 (437) 4.8 (215) Reviewers of Doxy.me emphasize its strong HIPAA compliance, which they say is crucial for maintaining patient confidentiality and meeting legal requirements. They appreciate the platform's security features, including encrypted video calls and the provision of a Business Associate Agreement (BAA). Users feel confident that their patients' information is protected and note that Doxy.me is essential for telehealth services. Meanwhile, Mend users also value its HIPAA compliance, highlighting the importance of privacy and security in telehealth. They feel their information is protected and appreciate the secure, private communication. However, some Mend users express concerns about consent forms and potential access by unauthorized personnel. Overall, users find Doxy.me provides robust HIPAA compliance, while Mend users appreciate its privacy features but have some reservations about consent and security details. For Medical Purposes 4.9 (269) 4.8 (170) Doxy.me users find the platform highly effective for medical purposes, particularly for telehealth and mental health services. They appreciate its ease of use, HIPAA compliance, and the ability to share educational resources and conduct secure, private sessions. Reviewers mention that Doxy.me has been crucial during the pandemic, allowing continued care without in-person visits. Mend users also find the platform beneficial for medical purposes, noting its convenience for remote consultations and the ability to receive medical advice and prescriptions without visiting a doctor's office. They appreciate the privacy and security of their sessions, although some mention occasional technical issues. In summary, users value both platforms for medical purposes, noting that Doxy.me offers a secure, user-friendly experience, while Mend provides convenient remote access to healthcare services. Video Conferencing 4.6 (331) 4.7 (169) Doxy.me users appreciate the video conferencing feature for its reliability and quality, which they say is essential for telehealth sessions. They find it convenient for conducting therapy sessions, group meetings, and consultations with multiple providers. Users note occasional issues with video quality and connectivity but generally find it effective for their needs. Mend users also value the video conferencing feature, citing its ease of use and the ability to have face-to-face interactions with healthcare providers. They appreciate the quality of the video and audio, although some users report occasional technical difficulties. Overall, users find Doxy.me's video conferencing reliable and suitable for telehealth, while Mend users appreciate its ease of use and quality, despite some technical issues. Appointment Scheduling 4.5 (110) 4.8 (214) Doxy.me users find the appointment scheduling feature easy to use and efficient. They appreciate the ability to send virtual links to patients and the seamless integration with their existing calendars. Users note that it simplifies the process of scheduling and managing appointments. Mend users also find the appointment scheduling feature helpful, particularly for keeping track of appointments and receiving reminders. They appreciate the ease of scheduling and the convenience of receiving notifications. However, some users mention issues with the default schedule view and syncing with other systems. In general, users find both platforms offer effective appointment scheduling, with Doxy.me providing seamless integration and Mend offering helpful reminders and ease of use. ## Pricing comparison ### Starting prices Doxy.me $35.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/158461/Doxy-me/pricing/) Mend Contact vendor for pricing ## How does the user experience compare on Doxy.me vs Mend? ### Overall rating 4.6 (1226) 4.6 (920) ### User interface Doxy.me Mend ### Customer service and support Doxy.me Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Mend Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Doxy.me vs Mend Doxy.me and Mend are two options for telemedicine software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Doxy.me vs Mend to find the best fit for you. Users appreciate Doxy.me for its client experience, highlighting its HIPAA compliance and user-friendly interface, which they say enhances their practice. They also value its patient connectivity, noting its convenience for virtual medical visits and secure sessions. Additionally, users find the free version reliable and beneficial for those starting their practice. When it comes to Mend, reviewers praise its patient connectivity, citing its flexibility and support for various communication methods. They also appreciate the efficient appointment management, which they say saves time, and the convenience of virtual doctor visits from home. As for the cons, Doxy.me users mention issues with video and audio quality, technical glitches, and internet connectivity problems. Meanwhile, Mend users report challenges with video calls, connection issues, and scheduling difficulties. \[[2](#source-item-2)\] Pros Doxy.me SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product.“ April 20, 2026 SO Sarah O Naturopathic PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I am so pleased to have this many features on the free version, I'm considering upgrading to a paid version as I grow and need to customize my waiting room.“ May 27, 2025 Mend AH Alexandra H PatientIndividual & Family Services, Self-employedUsed the software for: More than 2 years. “Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability.“ April 3, 2025 JP Jaden P Direct Support PersonnelHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Convenience Steady Connection- presented no problems accessing the system.“ March 14, 2026 Cons Doxy.me AF Andres F Psychiatric nurse practitionerMental Health Care, Self-employedUsed the software for: More than 2 years. “It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. “ February 17, 2025 SK Suanne K Director of PediatricsHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.“ December 23, 2025 Mend JC J. Emily C Patient - I do not work here and am not sure why I'm being asked to create an employee profileMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other“ November 6, 2024 DS Derek S XxxxxxxxxXEvents Services, Self-employedUsed the software for: 1-2 years. “Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done“ October 23, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from telemedicine software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Doxy.me and Mend? Talk to a Capterra advisor for free and get results within 15 minutes. 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