Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.
Business phone system that assists small to midsize firms with call queuing, collaboration and recording.
Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.
Did battle a little with the initial setting up and getting it to work with the main phone. Does not work with all phone models had to buy a specific phone for it to work.
This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.
The service is bad, especially when they commissioned it to my organization.
It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use.
We had problems with calls dropping/glitching. This is more so an internet issue, we had our internet company out multiple times because of the internet not being up to par for the phone system.
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard.
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
We have used this system for our front desk for the past five years. We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions.
Sometimes it seems frustrating when I run a report and the numbers don't seem to line up with my own numbers, but that's usually an error on my part (i.e. what I'm querying).
Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier.
The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.
We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless.
I struggle with toggling between callers with more difficulty than if I was just at my desk. This certainly would not replace my desk phone.
Ease of configuration, rich feature set, best price for feature set on the market.
Something is always failing or down, if not the whole system.
Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.
Prioritize real-user-identified key features according to your needs to find your best fit.
3CX
Top FeaturesSwitchvox Phone System
Switchvox Phone System
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: