# Compare 3CX vs GoTo Connect 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare 3CX and GoTo Connect based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect

---

# 3CX vs GoTo Connect Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

3CXGoTo Connect2/4 selected

[3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$350.00/year

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.1

Reviews Sentiment

Based on [465 reviews](#user-reviews)

Positive

409

Neutral

37

Negative

19

[## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [667 reviews](#user-reviews)

Positive

604

Neutral

38

Negative

25

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,785 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

\--

Call Routing

4.4

Call Center Management

4.3

Call Recording

4.3

71%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.2

VoIP

\--

Call Routing

4.3

Call Center Management

4.6

Call Recording

4.7

User satisfaction

User satisfaction

4.4

User reviews[465](https://www.capterra.com/p/158704/3CX/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.1

User satisfaction

4.5

User reviews[667](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$350Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

## User reviews

Pros & cons

DS

David S.

VP of Technology

> "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing,..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898)

DD

David D.

Sys Admin

> "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

FW

Faith W.

Reception and Admin

> "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

VR

Verified Reviewer

Junior ICT Officer

> "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

VR

Verified Reviewer

Junior ICT Officer

> "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

Rena D.

Payroll Manager Tax Preparer

> "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

WT

Wasek T.

IT Support Supervisor

> "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

BC

Bien C.

Systems and Service Operation Analyst

> "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992)

Rena D.

Payroll Manager Tax Preparer

> "I like the ability to forward calls to another office with ease."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

SA

Saqib A.

Senior PHP Developer

> "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

RS

Roberto S.

Mr

> "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

DB

Darren B.

survayour

> "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

WT

Wasek T.

IT Support Supervisor

> "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

VR

Verified Reviewer

Director of Business Development

> "Difficult to understand which phone line is ringing when you are receiving a call."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765)

WT

Wasek T.

IT Support Supervisor

> "The telephony experience is brilliant via handset/app and managing the system via admin console."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

JN

Joshua N.

Application Specialist

> "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519)

RS

Roberto S.

Mr

> "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

VR

Verified Reviewer

Customer Service Representative

> "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536)

AM

Angie M.

Educator

> "This phone system has been a great product for our large school district. While there are numerous features available, I only..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

AM

Azzaya M.

HR Officer

> "On a few occasions, we met technical issues like not hearing the voice of another person."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964)

SA

Saqib A.

Senior PHP Developer

> "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

Melissa A.

BDC Operations Manager

> "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266)

JM

Juan M.

Infrastructure Specialist

> "Esay of use and great integrations are the things I like the most."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117)

RS

Roberto S.

Mr

> "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

JN

Joshua N.

Application Specialist

> "This basically is the foundation that helps our stores operate and our customer service team too."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519)

SA

Sara A.

Engineer

> "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737)

Gideon A.

Information Security Analyst

> "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

MD

Mateusz D.

Team Leader

> "There are some more advanced features that are trickier to configure without additional support"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656)

JPB

Jean Philippe B.

Phone solutions specialist

> "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570)

KL

Kristan L.

Architect

> "I have missed calls before and the answer machine sends to email instead of the app itself."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

DD

David D.

Sys Admin

> "Administrator interface has lots of feature accesible easily."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

KL

Kristan L.

Architect

> "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

JM

Jaqlyn M.

HR and Finance Manager

> "Just the access to call recording alone has made us appreciate the switch to this new phone system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085)

Gideon A.

Information Security Analyst

> "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

Josh A.

Tech

> "Extremely easy to setup and deploy with a huge range of handset options."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590)

BM

Bridget M.

AP and AR

> "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758)

KB

Ksenjia B.

Team leader

> "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954)

CF

Craig F.

Web developer

> "CX don't offer support themselves, you need to go through a vendor."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

SB

Steve B.

CTO

> "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250)

KL

Kristan L.

Architect

> "However there are still issues with this system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

AA

Ashley A.

Customer Service

> "It has made working from home and away from my desk very easy."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603)

JM

Jaqlyn M.

HR and Finance Manager

> "There are definitely some occasional frustrating issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085)

DD

Dennis D.

Business Owner

> "The soft phone, web interface, and admin software are all well designed and easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125)

JG

Joanne G.

ACCOUNTS

> "Issues with re-routing a call if 1st option doesn't answer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725)

DB

Darren B.

survayour

> "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

RV

Raoul V.

Owner

> "Some rule builder is missing in the setup of setting up and configure"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020)

NV

Nicholas V.

IT Technician

> "We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4810703)

NT

Natia T.

FinancialOfficer

> "Sometimes during transferring a call it freezes and i have to reload it."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357)

CF

Craig F.

Web developer

> "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

JL

Jacqueline L.

Receptionsit

> "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961)

FF

Fernando F.

CEO and IT Consulting

> "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577)

JF

Jessica F.

Sys Admin

> "Using VoIP is great but quality can be bad if your internet is not stable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430)

RB

Rene B.

IT Administrator

> "Its a small and fast phone system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835)

Mario M.

IT Admin

> "Occasional issue after upgrade (missed note under release for some feature change)."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787)

FW

Faith W.

Reception and Admin

> "It has many useful functions and it is relatively easy to navigate its user interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

IH

Ian H.

IT Support Specialis

> "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760)

Gideon A.

Information Security Analyst

> "Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

Jessica B.

Account Manager

> "I will say this system was a lot harder for the older generation employees to train on."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724)

LD

Laura D.

Medical Coder

> "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400)

MF

Martin F.

Sales Support Engineer

> "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516)

RC

Richard C.

IT Manager

> "Tech expert assisting with the deployment was very helpful and knowledgable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504)

HM

Hector M.

International Recruitment Officer - The Americas

> "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293)

Thilina D.

Insurance Executive

> "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004)

Sam B.

Partner

> "You can only transfer the chat to another extension, which makes SMS hard to use as a group."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696)

DD

David D.

Sys Admin

> "Lots of features and flexibility."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

Robert D.

Head of IT

> "There was missing call queue and forwarding functionality that we required."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

BB

Blair B.

HR Manager

> "It is pretty easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7028063)

SR

Sam R.

Network Engineer

> "Some difficulties integrating a new phone and with setting up call routing."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087)

AM

Angie M.

Educator

> "There are a lot of things that I love about the 3C phone system we use at work."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

Robert D.

Head of IT

> "Our on premise system had a number of issues. As it was not hosted it would only work in the office."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

AJ

Abhijeet J.

Lead Consultant

> "Cost is unbeatable and 3CX can be self-hosted"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708)

SL

Simone L.

HR Manager

> "You can log on via your PC, however for us this isn't the best option."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119)

RC

Richard C.

IT Manager

> "Range of handsets available is great."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504)

Robert D.

Head of IT

> "Sometimes when we had an outage random users would lose their voicemail greetings."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

FA

Fabruzio A.

Technician

> "We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6302207)

MM

Mmathabo M.

IT Administrator

> "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343)

MH

Martin H.

Consultant

> "Best feature was the clean interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924)

OR

Orlando R.

IT Technician

> "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100)

DD

David D.

Sys Admin

> "CX is reliable and flexible."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

PP

Pranav P.

Inside sales manager

> "Sometime call will be taking too much time to connect"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331)

[View Reviews](https://www.capterra.com/p/158704/3CX/reviews/)

LL

LaWanda L.

Concierge Representative

> "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107)

NB

Natacha B.

Psychotherapist

> "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

MH

Makaiya H.

Service and Construction Admin

> "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

IW

Ian W.

Undisclosed

> "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331)

VR

Verified Reviewer

IT Director

> "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

MH

Makaiya H.

Service and Construction Admin

> "Also, many people do not listen to the whole prompt, they just choose the first name that is said."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

DT

Daniel T.

IT Engineer

> "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433)

LB

Ledton B.

program manager

> "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490)

VR

Verified Reviewer

Technician

> "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066)

VR

Verified Reviewer

IT Infrastructure Analyst

> "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

SC

Shane C.

owner-CEO

> "Their pricing structure is good."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

VR

Verified Reviewer

Owner/Operator

> "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637)

VR

Verified Reviewer

IT Director

> "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

JC

James C.

Project Manager

> "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210)

AN

Alex N.

Systems Analysis

> "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

RB

Rachel B.

Proposal Review Director

> "The online portal for management, and the call queue information is very clunky and hard to navigate."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028)

MF

Michael F.

Network Administrator

> "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

NB

Natacha B.

Psychotherapist

> "Overall, I enjoy using the platform; it’s convenient, easy to download and use."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

JW

Jenny W.

Office Manager

> "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838)

DS

David S.

President

> "ALSO, the quality is ALWAYS perfect."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066)

CW

Chandler W.

Account manager

> "If a call is missed, it will oftentimes get stuck in the queue."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157)

SC

Shane C.

owner-CEO

> "Ease of use with consolidated services."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

MH

Michelle H.

Office Manager

> "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245)

JA

Joan A.

program officer

> "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764)

NS

Nichol S.

BDR

> "Sometimes there's a lag and bad connections."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775)

CM

Chad M.

Assistant Manager

> "The app fits all of our needs so far and is very easy to work with."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666)

SS

Stephen S.

Director of Special Projects

> "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939)

AN

Alex N.

Systems Analysis

> "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

PP

Philip P.

Pharmacist

> "Troubleshooting the software can be difficult too."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920)

BA

Bianca A.

Accounting

> "It is useful when I need tech support for software."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

SM

Santiago M.

General doctor

> "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

Rahul P.

Software Software

> "It's one of the least buggy software out there when it comes to video and audio conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

GM

Gavin M.

Pixel Inspiration

> "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662)

Keith R.

Owner

> "The setup and learning curve is a bit tough and confusing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

DH

Diana H.

Manager

> "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

VR

Verified Reviewer

Co-Founder & CEO

> "They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2096802)

Chiara P.

Account Manager

> "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390)

Rahul P.

Software Software

> "The thing I dislike about the software is the lack of support."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

CS

Chase S.

Outside Sales

> "GoTo offers good voice quality as well as video conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035)

MC

Monica C.

Lender

> "The customer service is the worse. Once you get onboard it goes down hill."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530)

BK

Brittany K.

Collections Manager

> "It's simple to use, easy to collaborate with others to get them in the meeting."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6258441)

VR

Verified Reviewer

CMOO

> "Needless to say, we will cancel our account immediately."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607)

[View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

## User interface

4.40 (465)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

4.47 (667)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

3CX

Top features

34/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/158704/3CX/#features)

GoTo Connect

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features)

### Recognition

No recognitions have been awarded to 3CX

No recognitions have been awarded to GoTo Connect

### Deployment & support

3CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

GoTo Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

3CX

-   By 3CX
-   Located in Cyprus
-   Founded in 2008

GoTo Connect

-   By GoTo
-   Located in United States
-   Founded in 2003

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