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3CX vs Fuze : Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,707 reviews from VoIP users.
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
4.3
Mobile Access
4.6
Reporting & Statistics
4.4
Call Routing
4.3
Call Recording
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Online Voice Transmission
--
Mobile Access
5.0
Reporting & Statistics
NA
Call Routing
2.0
Call Recording
1.0
User satisfaction
4.4
User reviews439
Ease of use
4.4
Functionality
4.4
Value for money
4.3
Customer support
4.1
4.1
User reviews75
Ease of use
4.4
Functionality
4.0
Value for money
4.0
Customer support
3.8
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

We create software that large companies and contact centers use to communicate over voice, video, and chat on a single app, from any device or location.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kelsey B
Information Technology Specialist
5.0

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.

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User interface
158704 video thumbnail}
1 Video
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158704
5 screenshots
168394
4 screenshots

3CX

Top Features
41/44
  • Call List Management
  • Call Screening
  • Voicemail Transcription
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SIP Trunking
  • SMS Messaging
  • Third-Party Integrations
  • Unified Communications
  • Video Conferencing
  • Voice Mail
See All features
Hide VoIP Software Features -

Fuze

13/44
Show VoIP Software Features +
3CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fuze
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
3CX
  • By 3CX
  • Located in Cyprus
  • Founded in 2008
Fuze
  • By 8X8
  • Located in United States
  • Founded in 1987
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