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3CX vs Grandstream Wave: Which is a better fit?

Updated on December 1st, 2024
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Summary
Features in Softphone
24
Best performer
50
  • Activity Tracking
  • API
  • Auto-Dialer
4
50
  • Video Conferencing
User satisfaction
4.4
User reviews426
Ease of use
4.4
Functionality
4.4
Value for money
4.3
Customer support
4.1
4.6
User reviews14
Ease of use
4.6
Functionality
4.6
Value for money
4.3
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
Kelsey B
Information Technology Specialist
5.0

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.

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User interface
158704 video thumbnail}
1 Video
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158704
5 screenshots
168626
3 screenshots

3CX

Top Features
24/50
  • Activity Dashboard
  • Alerts/Notifications
  • Call Center Integration
  • Call Disposition
  • Caller Profiles
  • Call List Management
  • Communication Management
  • Conferencing
  • Customizable Caller ID
  • Fax Management
  • Live Chat
  • Mobile Access
  • Multiple User Accounts
  • On-Demand Recording
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Spam Blocker
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • VoIP Connection
  • Workflow Management
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Queue Management
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Softphone Software Features -

Grandstream Wave

4/50
Show Softphone Software Features +
3CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Grandstream Wave
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
3CX
  • By 3CX
  • Located in Cyprus
  • Founded in 2008
Grandstream Wave
  • By Grandstream Networks
  • Located in United States
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