---
title: "Compare 3CX vs Microsoft Teams 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare 3CX and Microsoft Teams based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/158704-168668/3CX-vs-Microsoft-Teams"
page_type: "comparison"
language: "en"
---

# 3CX vs Microsoft Teams Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

3CXMicrosoft Teams2/4 selected

[3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$350.00/year

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.1

Reviews Sentiment

Based on [468 reviews](#user-reviews)

Positive

410

Neutral

39

Negative

19

[## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting Price

$4.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [11,159 reviews](#user-reviews)

Positive

10,089

Neutral

866

Negative

204

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 8,466 reviews from team communication software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Email Management

NA

File Management

NA

Project Management

NA

Workflow Management

NA

Real-Time Chat

4.3

80%Fit

High performer

Feature ratings

Email Management

4.2

File Management

4.0

Project Management

4.2

Workflow Management

4.4

Real-Time Chat

4.7

User satisfaction

User satisfaction

4.4

User reviews[468](https://www.capterra.com/p/158704/3CX/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.1

User satisfaction

4.5

User reviews[11,159](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

Price starts from

Price starts from

$350Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$4Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

Best for

Small businesses, mid-market, and enterprise organizations across healthcare, education, manufacturing, retail, and government.

## User reviews

Pros & cons

RT

Rachel T.

Accounts Administrator

> "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7167984)

VR

Verified Reviewer

Junior ICT Officer

> "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

DS

David S.

VP of Technology

> "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing,..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898)

Rena D.

Payroll Manager Tax Preparer

> "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

MM

Mohammed M.

Project manager

> "Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290)

SA

Saqib A.

Senior PHP Developer

> "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

FW

Faith W.

Reception and Admin

> "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

DD

David D.

Sys Admin

> "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

VR

Verified Reviewer

Junior ICT Officer

> "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

BC

Bien C.

Systems and Service Operation Analyst

> "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992)

Rena D.

Payroll Manager Tax Preparer

> "I like the ability to forward calls to another office with ease."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

DB

Darren B.

survayour

> "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

AM

Angie M.

Educator

> "This phone system has been a great product for our large school district. While there are numerous features available, I only..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

VR

Verified Reviewer

Director of Business Development

> "Difficult to understand which phone line is ringing when you are receiving a call."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765)

WT

Wasek T.

IT Support Supervisor

> "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

Melissa A.

BDC Operations Manager

> "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266)

SA

Saqib A.

Senior PHP Developer

> "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

MD

Mateusz D.

Team Leader

> "There are some more advanced features that are trickier to configure without additional support"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656)

MM

Mohammed M.

Project manager

> "It’s tremendous app keeps me connected every time."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290)

KL

Kristan L.

Architect

> "I have missed calls before and the answer machine sends to email instead of the app itself."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

WT

Wasek T.

IT Support Supervisor

> "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

KL

Kristan L.

Architect

> "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

WT

Wasek T.

IT Support Supervisor

> "The telephony experience is brilliant via handset/app and managing the system via admin console."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

AM

Azzaya M.

HR Officer

> "On a few occasions, we met technical issues like not hearing the voice of another person."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964)

KB

Ksenjia B.

Team leader

> "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954)

JN

Joshua N.

Application Specialist

> "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519)

SB

Steve B.

CTO

> "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250)

BM

Bridget M.

AP and AR

> "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758)

CF

Craig F.

Web developer

> "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

CF

Craig F.

Web developer

> "CX don't offer support themselves, you need to go through a vendor."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

FF

Fernando F.

CEO and IT Consulting

> "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577)

VR

Verified Reviewer

Customer Service Representative

> "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536)

FW

Faith W.

Reception and Admin

> "It has many useful functions and it is relatively easy to navigate its user interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

KL

Kristan L.

Architect

> "However there are still issues with this system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

LD

Laura D.

Medical Coder

> "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400)

RS

Roberto S.

Mr

> "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

JM

Juan M.

Infrastructure Specialist

> "Esay of use and great integrations are the things I like the most."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117)

RV

Raoul V.

Owner

> "Some rule builder is missing in the setup of setting up and configure"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020)

AM

Angie M.

Educator

> "There are a lot of things that I love about the 3C phone system we use at work."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

NT

Natia T.

FinancialOfficer

> "Sometimes during transferring a call it freezes and i have to reload it."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357)

RS

Roberto S.

Mr

> "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

SA

Sara A.

Engineer

> "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737)

DD

David D.

Sys Admin

> "Administrator interface has lots of feature accesible easily."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

JF

Jessica F.

Sys Admin

> "Using VoIP is great but quality can be bad if your internet is not stable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430)

AJ

Abhijeet J.

Lead Consultant

> "Cost is unbeatable and 3CX can be self-hosted"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708)

Mario M.

IT Admin

> "Occasional issue after upgrade (missed note under release for some feature change)."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787)

Josh A.

Tech

> "Extremely easy to setup and deploy with a huge range of handset options."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590)

IH

Ian H.

IT Support Specialis

> "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760)

RS

Roberto S.

Mr

> "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

Gideon A.

Information Security Analyst

> "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

AA

Ashley A.

Customer Service

> "It has made working from home and away from my desk very easy."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603)

MF

Martin F.

Sales Support Engineer

> "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516)

DD

Dennis D.

Business Owner

> "The soft phone, web interface, and admin software are all well designed and easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125)

HM

Hector M.

International Recruitment Officer - The Americas

> "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293)

DB

Darren B.

survayour

> "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

JM

Jaqlyn M.

HR and Finance Manager

> "There are definitely some occasional frustrating issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085)

MH

Martin H.

Consultant

> "Best feature was the clean interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924)

JG

Joanne G.

ACCOUNTS

> "Issues with re-routing a call if 1st option doesn't answer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725)

RB

Rene B.

IT Administrator

> "Its a small and fast phone system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835)

Robert D.

Head of IT

> "There was missing call queue and forwarding functionality that we required."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

Shadi B.

CTO

> "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602)

SR

Sam R.

Network Engineer

> "Some difficulties integrating a new phone and with setting up call routing."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087)

VS

Vikram S.

Junior Superintendent

> "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923)

Robert D.

Head of IT

> "Our on premise system had a number of issues. As it was not hosted it would only work in the office."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

RC

Richard C.

IT Manager

> "Tech expert assisting with the deployment was very helpful and knowledgable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504)

SL

Simone L.

HR Manager

> "You can log on via your PC, however for us this isn't the best option."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119)

FF

Fernando F.

CEO and IT Consulting

> "After 20+ years of using 3CX I am very familiar with its features, capabilities and use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577)

JL

Jacqueline L.

Receptionsit

> "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961)

DD

David D.

Sys Admin

> "Lots of features and flexibility."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

Robert D.

Head of IT

> "Sometimes when we had an outage random users would lose their voicemail greetings."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

BB

Blair B.

HR Manager

> "It is pretty easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7028063)

MM

Mmathabo M.

IT Administrator

> "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343)

ST

Samantha T.

President

> "They also have a mobile app that is easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6592660)

OR

Orlando R.

IT Technician

> "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100)

KU

Kirsty U.

Office Administrator

> "very pleased with the system and the mobile app"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6724083)

PP

Pranav P.

Inside sales manager

> "Sometime call will be taking too much time to connect"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331)

JN

Joshua N.

Application Specialist

> "This basically is the foundation that helps our stores operate and our customer service team too."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519)

Jessica B.

Account Manager

> "I will say this system was a lot harder for the older generation employees to train on."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724)

Gideon A.

Information Security Analyst

> "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

Sam B.

Partner

> "You can only transfer the chat to another extension, which makes SMS hard to use as a group."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696)

FW

Faith W.

Reception and Admin

> "It has many useful functions and it is relatively easy to navigate its user interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

KL

Kristan L.

Architect

> "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

RS

Roberto S.

Mr

> "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

VR

Verified Reviewer

IT MAANGER

> "IMPLEMENTATION IS NOT VERY easy and straight forward."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3406943)

NW

Natalie W.

OPS MANAGER

> "Very good system, easy to navigate ."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6698855)

BC

Bien C.

Systems and Service Operation Analyst

> "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992)

JI

Justine I.

IT Support Technician

> "Extremely efficient and user-friendly."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6835795)

CF

Craig F.

Web developer

> "CX don't offer support themselves, you need to go through a vendor."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

JM

Juan M.

Infrastructure Specialist

> "Esay of use and great integrations are the things I like the most."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117)

Mario M.

IT Admin

> "Occasional issue after upgrade (missed note under release for some feature change)."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787)

Shadi B.

CTO

> "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602)

Gideon A.

Information Security Analyst

> "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

[View Reviews](https://www.capterra.com/p/158704/3CX/reviews/)

Yugma S.

Assay development and integration technician

> "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937)

TH

Tom H.

Head of Research

> "I find the search function for historic chats isn't the most robust - could there be an AI type search which finds things even if the search term is a bit loose?"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7171749)

Kai Z.

realtor

> "It is a All-in-One Centralized Workspace to combine all different features all together such as dropbox, chatting platform, zoom for video conference etc"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183861)

FJR

France Jhannen R.

Front Desk Representative

> "The app itself can be heavy on system resources, which sometimes causes lag during larger meetings. While the integration with Planner and Project is useful, Teams doesn’t quite..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349)

DR

Dave R.

Manager

> "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561)

Denis M.

Recruiter

> "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

ÁLvaro C.

Deploy Manager

> "It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

SP

Sairam P.

software developer

> "The interface can sometimes feel clustered , especially for new users, the desktop application may occasionally use significant system resources , and finding older messages or..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473)

VR

Verified Reviewer

Sales Specialist

> "Microsoft Teams is a strong cross-collaboration tool that centralizes messaging communication, making phone calls, and scheduling video meetings into one platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Sales Specialist

> "In my personal experience, meetings and call stability on Microsoft Teams can occasionally be inconsistent, and I’ve noticed dropped calls or connection issues more frequently..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Admin

> "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

VR

Verified Reviewer

Project Engineer

> "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577)

AC

Angel C.

QC

> "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627)

VR

Verified Reviewer

Compliance Officer-Corporate Finance

> "Additionally, navigating through the deep layers of nested channels and notifications can feel overwhelming, and finding specific past threads via the built-in search feature is..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7181685)

FJR

France Jhannen R.

Front Desk Representative

> "The seamless integration with Microsoft 365 makes daily workflows smoother, and the mix of chat, video meetings, and file sharing keeps everything in one place."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349)

Keely F.

Patient Care Coordinator

> "The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

Cyrene Joy S.

Property Administrator

> "projects easy by coordinatinating features on the app, you can also assign the calls and filters during meetings also you directly message the concerns on your team members by the..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395)

JD

Josh D.

IT Support Engineer

> "That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage,..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

AR

Arti R.

Engineer

> "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043)

VR

Verified Reviewer

Admin

> "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

Cyrene Joy S.

Property Administrator

> "In terms pf project management its add centralized communication, real time coordination to the team members and easy file sharing for easier project outs on the office."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395)

IL

Ilaria L.

Assistant Reservation Management

> "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497)

JP

Jacob P.

Senior Associate

> "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

JP

Jacob P.

Senior Associate

> "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

Cyrene Joy S.

Property Administrator

> "Overall, Microsoft Teams is a robust and reliable collaboration platform that streamlines communication, virtual meetings, file sharing, and teamwork within a single workspace."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395)

ÁLvaro C.

Deploy Manager

> "Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them,..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

Sven S.

Prokurist

> "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

CP

CANDICE P.

Account's officer

> "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

VR

Verified Reviewer

Cloud Enginner

> "It has helped keep conversations organized and made it easy to share documents and collaborate in real time. While there are some usability improvements that could be made,..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119)

EA

Estrella A.

Software Engineer

> "Project management and customization options are basic, and customer support relies heavily on online docs."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7195773)

ER

Erica R.

Assitant PM

> "Seamless Office 365 Integration: It connects perfectly with Word, Excel, PowerPoint, and Outlook, making it incredibly easy to share and co-author files in real time without..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182363)

VR

Verified Reviewer

Owner

> "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795)

Denis M.

Recruiter

> "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

Laxmi Kanth V.

Design engineer

> "Sometimes we can see a bit of lag in large meetings, and it consumes lot of RAM and suddenly loses network in a call."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154613)

Ashley G.

HR Manager

> "It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

Sven S.

Prokurist

> "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

Bill L.

Vice President of Sales and Operations

> "It has been a reliable tool for communication, meetings, and collaboration, making it easier for teams to stay connected and share information. While it can take some time to get..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131)

Blake A.

It Technician

> "Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157802)

LC

Louise C.

Marketing Director

> "The integration with Microsoft 365 made it easy to collaborate on documents in real time, schedule meetings through Outlook, and keep conversations organized by team and project."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182375)

Bill L.

Vice President of Sales and Operations

> "It can also become difficult to keep chats, files, and conversations organized when working across multiple teams and channels."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131)

BE

Basel E.

IT Manager

> "Chat, meetings, calls, file sharing, and channels are all in one place, which helps cut down on scattered emails and keeps conversations organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392)

Keely F.

Patient Care Coordinator

> "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

Ashley G.

HR Manager

> "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

MA

Mohammad A.

Senior Claims Adjuster

> "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609)

LD

Liz D.

Director of Network Operations at USA Digital

> "I liked it because everything is centralized in one place, messaging, meetings, and file sharing, it really helps me stay connected and coordinate more quickly, especially in..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7187126)

Jonathon B.

Senior Writer

> "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

Keely F.

Patient Care Coordinator

> "My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

Marco C.

Pre Litigation Legal Assistant

> "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073)

TS

Tiana S.

Lawyer

> "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200)

JD

Josh D.

IT Support Engineer

> "Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

Raxit P.

SR. Programmer Analyst

> "Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175915)

FJR

France Jhannen R.

Front Desk Representative

> "The interface can feel cluttered for new users, and without careful tweaking, notifications can quickly become overwhelming."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349)

IS

Imran S.

Data Protection Officer

> "MS team overall is useful tool , used with Office 365 make it easier to communicate with team, share contents, record meetings, generate minutes of meeting."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183305)

AG

Anthony G.

Wholesale Parts outside sales mgr

> "Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175375)

BT

Brianna T.

Lead Editor

> "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239)

VR

Verified Reviewer

Automation Developer

> "It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7159042)

JD

Josh D.

IT Support Engineer

> "Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

NS

Nikhilesh S.

Engineer

> "Delays in audio, video, or screen sharing can affect communication and reduce meeting effectiveness"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

VR

Verified Reviewer

senior project manager

> "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797)

NS

Nikhilesh S.

Engineer

> "Microsoft Teams occasionally experiences lagging issues, especially during large meetings or when network connectivity is unstable."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

FJR

France Jhannen R.

Front Desk Representative

> "I’ve found it especially useful for teamwork, since co-editing documents and organizing discussions into channels helps reduce confusion and keeps projects on track."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349)

JH

Jamie H.

Quality and Reliability Specialist

> "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352)

FM

Fiona M.

Clinical Audit Officer

> "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418)

JM

Jamison M.

Principal

> "I found it a bit difficult to create folders and shortcuts to items that are frequently visited."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157192)

AD

Arnold D.

Senior executive

> "The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172739)

Jay P. G.

Principal

> "There seemed to be times when we could not include an actual meeting link without starting at our calendar."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098)

RM

Renee M.

Paralegal

> "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961)

CC

Chitrangna C.

Lead Digital Product Owner

> "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502)

CT

Cameron T.

IT Service Desk Analyst

> "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044)

SR

Sam R.

Residency Program Administrator

> "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795)

SA

Samer A.

AI Researcher

> "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974)

Susana F.

Client Relationship Manager

> "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750)

JPN

Jean-Pierre N.

Instructional Designer

> "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968)

Jonathon B.

Senior Writer

> "It can be a little confusing going from one Teams window or tab to another when a video chat is underway."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

VR

Verified Reviewer

Cloud Enginner

> "Features like screen sharing, meeting recordings, and channel-based discussions are especially useful for remote work and project coordination."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119)

BE

Basel E.

IT Manager

> "Performance can also be a bit slow at times, especially when switching between chats, files, and meetings."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392)

VC

Vicente C.

Quality Technician

> "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

SG

Sergio G.

IT Engineer

> "For example, when you go into a private chat details and "shared" tab, you can see "recent", "files" and "links", but you can't find the shared pictures easily, so if you need to..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6693448)

HR

Hayden R.

Graphic Designer

> "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500)

JP

Jacob P.

Senior Associate

> "The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

Marko K.

Project and IT Manager

> "It's intuitive and super easy to use, both on Macs and on Windows devices."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7070707)

Denis M.

Recruiter

> "The UI is also quite clunky and unintuitive."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

MW

Matthew W.

School Support and Retention Manager

> "It's so easy and intuitive to use."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7158149)

JJ

Joshua J.

Account Executive

> "I found the tab on the lefthand side to be organized in a way that wasn't intuitive for me. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6816779)

VR

Verified Reviewer

Unemployed

> "Has very clear interface, really enjoy the light blue colours."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6855240)

David F.

Business Manager

> "It feels cluttered and not intuitive."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076254)

KL

Kaleena L.

Sr. Communications Consultant

> "Microsoft Teams is very intuitive and simple to use."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6585400)

VR

Verified Reviewer

Director of Sales and Marketing

> "It's not as intuitive to use as others in the space."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7104774)

DR

Dave R.

Manager

> "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561)

MN

Michelle N.

Business Intelligence Director

> "Other microsoft applications couldn’t be integrated, unlike Teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6637457)

Ashley G.

HR Manager

> "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

VP

Vidya P.

Hadoop engineer

> "Not very capable with integrations to third party tools"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6766529)

SP

Sairam P.

software developer

> "The integration with Microsoft 365 applications such as Outlook, word , excel and one drive hepls trams work more efficiently."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473)

CF

Camencia F.

Sales, Market Research, App Testing, Entertainment and Broadcasting

> "It does not mean as much to some people to just have this system until you need its integrated features."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6854473)

Meshv P.

Salesforce Developer

> "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771)

VR

Verified Reviewer

UX Researcher

> "Member management, integrations, recordings all dont work that well."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___5032288)

FM

Fiona M.

Clinical Audit Officer

> "I use Teams as part of my every day work life and it makes everything so much easier!"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418)

Keely F.

Patient Care Coordinator

> "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

NV

Nitesh V.

QA Engineer

> "Setting it up is straightforward especially if your organization already uses Microsoft 365."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7138601)

SD

Stacie D.

Sales Coordinator

> "User interface gets a bit cluttered with all AI features they keep adding"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7119690)

Zach P.

Social Media Coordinator

> "Overall I've been using Teams for several years and while it was a little clunky at first and the user interface was lacking, they have continuously upgraded and improved the..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339)

MC

Mark C.

Board Trustee

> "It can be harder to set up on users who aren't as tech savvy though or who use it as much as I do. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7161663)

Cyrene Joy S.

Property Administrator

> "I have really like Microsoft Teams aside from its convenience to use its easy to access. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395)

Joel S.

Technology Support Technician

> "Interface seems "clunky" and is confusing at times. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7121544)

AS

ALFREDO S.

lead

> "hour customer service, team collaboration, easy to share files, and most importantly that they are secure."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7117173)

EA

Estrella A.

Software Engineer

> "Project management and customization options are basic, and customer support relies heavily on online docs."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7195773)

Dionne Joy M.

Service Hub Representative

> "Meetings run great with Microsoft 365 and great to share documents with great customer support."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068147)

NS

Nikki S.

HR Technology Change Management

> "Sometimes the bandwidth of a network and the amount of people using the app for a specific meeting causes lag so we have everyone turn off their cameras which at times decreases..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3157770)

Osvaldo B.

Cinema operator

> "The project management is high quality, as well as the customer support."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092264)

MS

Monika S.

UX Researcher

> "You get kind of stuck if something isn’t working, not easy to get customer support."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3932342)

NH

Nadine H.

Counselling Therapist and practice owner

> "I was able to access tech support when necessary."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6686042)

SH

Shamim H.

Software Engineer

> "I had to call the chat support twice and still can't figure it out."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___4198871)

[View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

## User interface

4.39 (468)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

4.46 (11,159)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity/News Feed

120

Important

3CX

25/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/158704/3CX/#features)

Microsoft Teams

Top features

30/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features)

### Recognition

3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports

Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

3CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Microsoft Teams

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

3CX

-   By 3CX
-   Located in Cyprus
-   Founded in 2008

Microsoft Teams

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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vs

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[View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/158704-208208/3CX-vs-800-com)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

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4.4

Features

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4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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$350/year

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4.4

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/158704-175788/3CX-vs-Nextiva)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$4/month

Price

$6/month

4.4

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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$350/year

Price

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4.4

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/158704-242188/3CX-vs-RingCentral-MVP)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/)

$4/month

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4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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$350/year

Price

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4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/158704-208535/3CX-vs-Zoom-Phone)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

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4.4

Features

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4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

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4.4

Features

4.4

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/158704-174109/3CX-vs-Ooma-Office)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

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4.4

Features

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4.4

Ease of Use

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