# Compare 3CX vs Intermedia Unite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 3CX and Intermedia Unite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158704-181373/3CX-vs-Unite --- # 3CX vs Intermedia Unite Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CXIntermedia Unite2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [465 reviews](#user-reviews) Positive 409 Neutral 37 Negative 19 [## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) Starting Price $27.99 Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment Based on [188 reviews](#user-reviews) Positive 178 Neutral 8 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,832 reviews from telephony software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings VoIP Connection 4.6 VoIP \-- Call Routing 4.4 Call Center Management 4.3 Call Recording 4.3 72%Fit Not enough reviews Feature ratings VoIP Connection 4.7 VoIP \-- Call Routing 4.6 Call Center Management 4.3 Call Recording 4.8 User satisfaction User satisfaction 4.4 User reviews[465](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.7 User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from $27.99Flat Rate, Not provided by vendor - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for Company of any size from 1-1000+ employees ## User reviews Pros & cons DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only use a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "This basically is the foundation that helps our stores operate and our customer service team too." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) Gideon A. Information Security Analyst > "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JPB Jean Philippe B. Phone solutions specialist > "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JM Jaqlyn M. HR and Finance Manager > "Just the access to call recording alone has made us appreciate the switch to this new phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) NV Nicholas V. IT Technician > "We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4810703) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) Gideon A. Information Security Analyst > "Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) Thilina D. Insurance Executive > "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) AA Ashley A. Customer Service > "CX Makes it easy to work from home." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) DD David D. Sys Admin > "Lots of features and flexibility." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] and Intermedia's customer service department is incredible!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) MB Mark B. Managing Partner > "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592) VR Verified Reviewer Operations > "The mobile app lags behind competitors and frequently has sync issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "She is an incredible asset to intermedia!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Customer support responses are slow and sometimes lack technical depth." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] was patient, extremely helpful, and dedicated." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) JO Justin O. Network Consultant and Engineer > "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) SS Scott S. IT Manager > "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) NV Nina V. Manager > "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206) SS Scott S. IT Manager > "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) LD Larry D. Executive Recruiter > "Cannot delete SMS messages and everything not accessible from one portal." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700) CM Christian M. Program Coordinator > "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240) AK Amy K. Office Mananger > "I think the system has become too large for our company we have decreased our size and the need for this software is not ..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663) DD Danielle D. Practice Manager > "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747) SS Scott S. IT Manager > "The contacts screen display of current call status is hard to see." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) RS Robert S. CIO > "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) KS Keith S. Lead IT Consultant > "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) RG Rachel G. Office Manager > "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957) CH Catie H. Front Office > "The administrative portion is a bit complicated for setting up the phone tree." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) VR Verified Reviewer Country Profile Manager > "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112) KS Keith S. Lead IT Consultant > "Can't configure a basic console for certain users." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) JO Justin O. Network Consultant and Engineer > "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) JG Joan G. Broker/Owner > "If internet goes down your service goes down as well." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664) BF Barry F. owner > "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270) Steven W. Senior Engineer > "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) RV Rene V. Operations Lead > "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604) RS Robert S. CIO > "Messaging could be improved. But it is not a significant aspect of our or my clients business." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) RL Rodney L. Director of IT > "The fact that our users are able to take their number with them while working remotely or on the road has been..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222) JL Jonathan L. President > "Hard solve billing issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027) Steven W. Senior Engineer > "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) CH Catie H. Front Office > "I can't make sense of that on the admin section of Unite." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) RE Robert E. President > "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) VB Vincent B. CFO > "Installation was an issue during the first deployment." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164) NH Nat H. VP > "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888) BA Barbara A. Controller > "I would like to unsubscribe from the emails" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894) RE Robert E. President > "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) SJ Stephanie J. Admin. Staff > "We will not go back to Verizon phone system" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650) SS Scott S. IT Manager > "We are able to rollout a company-wide policy of no personal cell phone use for business purposes." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) VP Vilma P. owner > "I find it difficult setting up greetings etc." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166) EH Elizabeth H. Customer Service Agent > "I appreciate the ability to use this system with an office phone, computer or with my cell phone." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) TC Terry C. President / Owner > "Their website is very complicated to work with" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024) JS Jewell S. Mental Health Counselor > "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687) RA Roger A. CEO Proprietor > "I really can't think of anything I don't like about the service." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) JA Jessalyn A. Technical Support Manager > "It helps us answer call when we are not in the offce." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148) KG Keith G. Document Control Manager > "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793) [View Reviews](https://www.capterra.com/p/181373/Unite/reviews/) ## User interface 4.40 (465) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) 4.72 (188) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX Top features 34/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/158704/3CX/#features) Intermedia Unite 31/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/181373/Unite/#features) ### Recognition 3CX is recognized as a top-rated tool in 1 Capterra Shortlist reports Intermedia Unite Best Value Unified CommunicationsSoftware (2023)  ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Intermedia Unite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 Intermedia Unite - By Intermedia - Located in United States - Founded in 1991 ## 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