# Compare 3CX vs Dialpad 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dialpad and 3CX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell

---

# Dialpad vs 3CX Features and Cost Comparison

Last updated June 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Dialpad3CX2/4 selected

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

[## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$27.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [569 reviews](#user-reviews)

Positive

465

Neutral

53

Negative

51

[## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$350.00/year

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.1

Reviews Sentiment

Based on [467 reviews](#user-reviews)

Positive

410

Neutral

38

Negative

19

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## Summary

* * *

Key features rated by users

Features selected based on 3,856 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

\--

Call Routing

4.0

Call Center Management

4.0

Call Recording

4.3

72%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

\--

Call Routing

4.4

Call Center Management

4.4

Call Recording

4.3

User satisfaction

User satisfaction

4.2

User reviews[569](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.4

User reviews[467](https://www.capterra.com/p/158704/3CX/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.1

Price starts from

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Price starts from

$350Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Best for

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

## User reviews

Pros & cons

JR

Jennifer R.

Teacher

> "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7156283)

SG

Skyler G.

Quality Manager

> "You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

PA

Pauline A.

Compliance and Credentialing Support Specialist

> "Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7175421)

SG

Skyler G.

Quality Manager

> "The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

Brian B.

Business administrator

> "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

OD

Olga D.

Pharmacist

> "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261)

CD

Connie D.

Office Manager

> "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112)

NF

Nathan F.

Owner

> "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

JC

James C.

Customer Success Manager

> "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

KC

Katherine C.

CFO

> "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

AS

Alex S.

Founder

> "We also lave the recording and transcribing feature."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7169328)

NF

Nathan F.

Owner

> "Issues with getting my account set up correctly to begin with."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

RS

Rebecca S.

Business Consultant

> "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673)

MB

Matt B.

IT Project Management

> "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541)

SG

Skyler G.

Quality Manager

> "Dialpad has a simple UI system and is not overly complex."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

AL

Ariel L.

Director of customer support and success

> "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

SG

Skyler G.

Quality Manager

> "The transcription is better than I have seen in many VOIP softwares."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

EL

Elisabeth L.

Co-founder

> "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471)

ID

Isaac D.

Operations Supervisor

> "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571)

SG

Skyler G.

Quality Manager

> "Helpful at times but doesn't do well with nuance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

Brian B.

Business administrator

> "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

SG

Skyler G.

Quality Manager

> "Their AI helpdesk is highly robotic."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462)

Mary Ellen E.

Agent

> "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101)

SM

Shauna M.

Project Coordinator

> "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

MB

Mac B.

IM

> "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

AL

Ariel L.

Director of customer support and success

> "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

BC

Billie C.

Marketing Coordinator

> "How the software provides accurate transcripts of meetings in real which is a valuable asset."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

JN

James N.

DIRECTOR

> "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052)

DL

Daniel L.

Director, IT

> "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581)

SR

Sheila R.

Director of Operations

> "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

HB

Holly B.

Resolution specialists

> "Everything was synchronized in one platform and easy to click on."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593)

MB

Mac B.

IM

> "Doesn't integrate with all the tools we use."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

JJ

Jimi J.

Sales Manager

> "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817)

BC

Billie C.

Marketing Coordinator

> "Setting up the system is complicated and customer service does not respond in a timely manner"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

KC

Katherine C.

CFO

> "We use this for our entire team & most team members use it on a daily basis."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

DR

Derek R.

CMO

> "Customer service is very slow and do not remedy problems, they just send you in circles."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

JC

James C.

Customer Success Manager

> "The AI Transcript is very useful, and it helps me recall points of the conversation. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

SR

Sheila R.

Director of Operations

> "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

RC

Rachel C.

Customer Support Lead

> "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648)

JS

Joshua S.

VP Global Sales

> "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150)

Kalina B.

Freelance and Human resources

> "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

KP

Kevin P.

CEO

> "This lack of ownership is frustrating and undermines the overall customer experience."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

RD

Regan D.

Customer Care Manager

> "For our business VoIP needs, Dialpad is and has always been awesome."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996)

CQ

Carrie Q.

Owner

> "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

VR

Verified Reviewer

Director of Patient Experience

> "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936)

MF

Matt F.

COO

> "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997)

PS

Prateek S.

CEO

> "Dialpad's interface is user-friendly, and their call quality is generally reliable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798)

Isaac J.

CEO

> "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

DF

David F.

CSM

> "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592)

SP

Stuart P.

Owner

> "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

Noime T.

Customer Success Manager

> "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796)

AP

Alex P.

Owner

> "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

DKS

Denese Kyle S.

Executive Assistant

> "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

SM

Shauna M.

Project Coordinator

> "They misrepresent available features."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

KM

Karly M.

Compliance Consultant

> "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

RR

Ryan R.

Owner

> "Lack of integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

KP

Karan P.

Business Development Representative

> "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446)

Robert B.

CEO

> "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876)

JM

Juan M.

Operations Supervisor

> "It's a great app for calls and multi calls, also works as chat."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465)

PD

Paul D.

Director of Telecommunications

> "You can call it not researching the product fully. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571)

KM

Karly M.

Compliance Consultant

> "The AI technology paired with the user friendly designed and functions make my life so much easier."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

DR

Derek R.

CMO

> "Refund has not been given."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

VR

Verified Reviewer

Facilities Specialist

> "The setup was quick and easy."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612)

CQ

Carrie Q.

Owner

> "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

SP

Stuart P.

Owner

> "It 'seemed' like an affordable option for call recording."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

AR

Adrian R.

Operations Manager

> "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725)

MR

Mike R.

Staffing Lead

> "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364)

RR

Ryan R.

Owner

> "Poor call quality."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

TG

Tom G.

Managing Director

> "Users generally find it user-friendly with reliable call quality and integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

TG

Tom G.

Managing Director

> "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

DKS

Denese Kyle S.

Executive Assistant

> "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

Isaac J.

CEO

> "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

GL

Graham L.

Director

> "Interface is slick compared to the previous product we used"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

RR

Ryan R.

Owner

> "Predatory financial practices."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

Rick K.

Owner

> "Love the mobile app and the ability to make and receive calls over cellular and WiFi."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710)

SP

Stuart P.

Owner

> "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

MB

Michael B.

Founder

> "I liked the voicemail transcription."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520)

GL

Graham L.

Director

> "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

JA

Jennifer A.

Designer

> "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650)

AP

Alex P.

Owner

> "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

[View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

RT

Rachel T.

Accounts Administrator

> "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7167984)

VR

Verified Reviewer

Junior ICT Officer

> "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

DS

David S.

VP of Technology

> "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898)

Rena D.

Payroll Manager Tax Preparer

> "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

MM

Mohammed M.

Project manager

> "Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290)

SA

Saqib A.

Senior PHP Developer

> "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

FW

Faith W.

Reception and Admin

> "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

DD

David D.

Sys Admin

> "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

VR

Verified Reviewer

Junior ICT Officer

> "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426)

BC

Bien C.

Systems and Service Operation Analyst

> "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992)

WT

Wasek T.

IT Support Supervisor

> "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

DB

Darren B.

survayour

> "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

Rena D.

Payroll Manager Tax Preparer

> "I like the ability to forward calls to another office with ease."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587)

VR

Verified Reviewer

Director of Business Development

> "Difficult to understand which phone line is ringing when you are receiving a call."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765)

RS

Roberto S.

Mr

> "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

Melissa A.

BDC Operations Manager

> "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls,..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266)

WT

Wasek T.

IT Support Supervisor

> "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

RS

Roberto S.

Mr

> "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

WT

Wasek T.

IT Support Supervisor

> "The telephony experience is brilliant via handset/app and managing the system via admin console."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663)

MD

Mateusz D.

Team Leader

> "There are some more advanced features that are trickier to configure without additional support"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656)

RS

Roberto S.

Mr

> "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231)

KL

Kristan L.

Architect

> "I have missed calls before and the answer machine sends to email instead of the app itself."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

AM

Angie M.

Educator

> "This phone system has been a great product for our large school district. While there are numerous features available, I only..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

KL

Kristan L.

Architect

> "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

SA

Saqib A.

Senior PHP Developer

> "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469)

AM

Azzaya M.

HR Officer

> "On a few occasions, we met technical issues like not hearing the voice of another person."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964)

MM

Mohammed M.

Project manager

> "It’s tremendous app keeps me connected every time."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290)

JN

Joshua N.

Application Specialist

> "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519)

JPB

Jean Philippe B.

Phone solutions specialist

> "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570)

BM

Bridget M.

AP and AR

> "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758)

KB

Ksenjia B.

Team leader

> "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954)

CF

Craig F.

Web developer

> "CX don't offer support themselves, you need to go through a vendor."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

SB

Steve B.

CTO

> "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250)

VR

Verified Reviewer

Customer Service Representative

> "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536)

CF

Craig F.

Web developer

> "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947)

KL

Kristan L.

Architect

> "However there are still issues with this system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679)

FF

Fernando F.

CEO and IT Consulting

> "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577)

JG

Joanne G.

ACCOUNTS

> "Issues with re-routing a call if 1st option doesn't answer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725)

FW

Faith W.

Reception and Admin

> "It has many useful functions and it is relatively easy to navigate its user interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107)

RV

Raoul V.

Owner

> "Some rule builder is missing in the setup of setting up and configure"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020)

LD

Laura D.

Medical Coder

> "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400)

NT

Natia T.

FinancialOfficer

> "Sometimes during transferring a call it freezes and i have to reload it."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357)

JM

Juan M.

Infrastructure Specialist

> "Esay of use and great integrations are the things I like the most."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117)

SA

Sara A.

Engineer

> "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737)

Thilina D.

Insurance Executive

> "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004)

JF

Jessica F.

Sys Admin

> "Using VoIP is great but quality can be bad if your internet is not stable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430)

AM

Angie M.

Educator

> "There are a lot of things that I love about the 3C phone system we use at work."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498)

Mario M.

IT Admin

> "Occasional issue after upgrade (missed note under release for some feature change)."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787)

DD

David D.

Sys Admin

> "Administrator interface has lots of feature accesible easily."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

IH

Ian H.

IT Support Specialis

> "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760)

AJ

Abhijeet J.

Lead Consultant

> "Cost is unbeatable and 3CX can be self-hosted"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708)

Gideon A.

Information Security Analyst

> "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414)

Josh A.

Tech

> "Extremely easy to setup and deploy with a huge range of handset options."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590)

Jessica B.

Account Manager

> "I will say this system was a lot harder for the older generation employees to train on."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724)

AA

Ashley A.

Customer Service

> "It has made working from home and away from my desk very easy."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603)

MF

Martin F.

Sales Support Engineer

> "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516)

DD

Dennis D.

Business Owner

> "The soft phone, web interface, and admin software are all well designed and easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125)

HM

Hector M.

International Recruitment Officer - The Americas

> "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293)

DB

Darren B.

survayour

> "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960)

JM

Jaqlyn M.

HR and Finance Manager

> "There are definitely some occasional frustrating issues."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085)

MH

Martin H.

Consultant

> "Best feature was the clean interface."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924)

Robert D.

Head of IT

> "There was missing call queue and forwarding functionality that we required."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

RB

Rene B.

IT Administrator

> "Its a small and fast phone system."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835)

SR

Sam R.

Network Engineer

> "Some difficulties integrating a new phone and with setting up call routing."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087)

Shadi B.

CTO

> "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602)

Robert D.

Head of IT

> "Our on premise system had a number of issues. As it was not hosted it would only work in the office."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

VS

Vikram S.

Junior Superintendent

> "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923)

SL

Simone L.

HR Manager

> "You can log on via your PC, however for us this isn't the best option."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119)

RC

Richard C.

IT Manager

> "Tech expert assisting with the deployment was very helpful and knowledgable."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504)

JL

Jacqueline L.

Receptionsit

> "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961)

FF

Fernando F.

CEO and IT Consulting

> "After 20+ years of using 3CX I am very familiar with its features, capabilities and use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577)

Robert D.

Head of IT

> "Sometimes when we had an outage random users would lose their voicemail greetings."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489)

DD

David D.

Sys Admin

> "Lots of features and flexibility."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363)

MM

Mmathabo M.

IT Administrator

> "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343)

BB

Blair B.

HR Manager

> "It is pretty easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7028063)

OR

Orlando R.

IT Technician

> "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX..."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100)

ST

Samantha T.

President

> "They also have a mobile app that is easy to use."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6592660)

PP

Pranav P.

Inside sales manager

> "Sometime call will be taking too much time to connect"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331)

KU

Kirsty U.

Office Administrator

> "very pleased with the system and the mobile app"

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6724083)

Sam B.

Partner

> "You can only transfer the chat to another extension, which makes SMS hard to use as a group."

[See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696)

[View Reviews](https://www.capterra.com/p/158704/3CX/reviews/)

## User interface

4.18 (569)

4.39 (467)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Dialpad

27/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features)

3CX

Top features

34/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/158704/3CX/#features)

### Recognition

No recognitions have been awarded to Dialpad

3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Dialpad

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

3CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dialpad

-   By Dialpad
-   Located in United States
-   Founded in 2011

3CX

-   By 3CX
-   Located in Cyprus
-   Founded in 2008

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Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/190976-208535/Dialpad-Sell-vs-Zoom-Phone)

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

vs

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

$350/year

Price

$10/month

4.4

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/158704-208535/3CX-vs-Zoom-Phone)