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3CX vs OnRelay: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 2,411 reviews from Business Phone Systems users.
% Fit
High performer
Feature ratings
Call Routing
4.3
Voice Mail
4.2
Mobile Access
4.6
Call Recording
4.3
Call Center Management
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Call Routing
--
Voice Mail
5.0
Mobile Access
--
Call Recording
--
Call Center Management
NA
User satisfaction
4.4
User reviews426
Ease of use
4.4
Functionality
4.4
Value for money
4.3
Customer support
4.1
4.3
User reviews19
Ease of use
4.3
Functionality
4.2
Value for money
4.6
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

OnRelay caters to small and medium sized companies that are mobile and customer centric. Common verticals are transport, law firms, insurance, health care, bio tech, manufacturing, IT, real estate.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kelsey B
Information Technology Specialist
5.0

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.

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User interface
158704 video thumbnail}
1 Video
197119 video thumbnail}
1 Video
158704
5 screenshots
197119
5 screenshots

3CX

Top Features
26/50
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Attendant
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Live Chat
  • Mobile Access
  • PBX
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Video Conferencing
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Queue Management
  • Third-Party Integrations
See All features
Hide Business Phone Systems Software Features -

OnRelay

23/50
Show Business Phone Systems Software Features +
3CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
OnRelay
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
3CX
  • By 3CX
  • Located in Cyprus
  • Founded in 2008
OnRelay
  • By OnRelay
  • Located in United States
  • Founded in 2011
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