# Compare 3CX vs 800.com 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 3CX and 800.com based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158704-208208/3CX-vs-800-com --- # 3CX vs 800.com Features and Cost Comparison Last updated June 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CX800.com2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) [800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [467 reviews](#user-reviews) Positive 410 Neutral 38 Negative 19 [## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $149.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR DT Based on [347 reviews](#user-reviews) Positive 325 Neutral 14 Negative 8 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,094 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Feature ratings Call Routing 4.4 Mobile Access 4.5 Alerts/Notifications 4.3 Call Logging 4.6 Call Recording 4.3 76%Fit Missing features Feature ratings Call Routing 4.7 Mobile Access 4.9 Alerts/Notifications 4.7 Call Logging NA Call Recording 4.7 User satisfaction User satisfaction 4.4 User reviews[467](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.7 User reviews[347](https://www.capterra.com/p/208208/800-com/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from $149Flat Rate, Per Month - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for 800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type. ## User reviews Pros & cons RT Rachel T. Accounts Administrator > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7167984) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) MM Mohammed M. Project manager > "Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) MM Mohammed M. Project manager > "It’s tremendous app keeps me connected every time." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) JPB Jean Philippe B. Phone solutions specialist > "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) Thilina D. Insurance Executive > "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) DD David D. Sys Admin > "Lots of features and flexibility." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) BB Blair B. HR Manager > "It is pretty easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7028063) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) ST Samantha T. President > "They also have a mobile app that is easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6592660) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) KU Kirsty U. Office Administrator > "very pleased with the system and the mobile app" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6724083) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) CR Calvin R. CEO > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) RK Robert K. Administrator > "The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7156256) DT Donald T. Owner > "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624) CH Chris H. CMO > "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873) BB Brent B. Owner > "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) TF Tracy F. Chief Growth Operations Officer > "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125) CR Calvin R. CEO > "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) ET Elvia T. Mold Technician > "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read everything..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) LW Lena W. Owner > "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499) KL Kiersten L. Managing Director > "Some issues with calls being immediately dropped ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) RM Royneisha M. Dispatcher > "The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) WC Wayne C. Owner > "The billing is a bit of an issue for me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762) HM Hilda M. CEO > "The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) JT Jeannita T. Managing Member > "The online interface is not exactly intuitive." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) BV Bhargav V. Owner > "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606) MV Mayank V. owner > "The final monthly cost includes some mandatory regulatory fees that add up." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524) HM Hilda M. CEO > "The platform helped me separate business and personal calls, which improved organization and communication with customers." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) KA Karen A. VP of Ops > "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262) BB Brent B. Owner > "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) JT Julia T. Concierge beauty services > "The lack of options and information within the application." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950) CR Calvin R. CEO > "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) BA Betty A. CEO > "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its overall..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122) ML Michael L. Owner > "Features and prices for unlimited phone service and vanity number options were better than other carriers" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) MC Micah C. Business Analyist > "Was disappointed in not having the ability for tracking call lengths." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606) KL Kiersten L. Managing Director > "We were able to set up a very professional voicemail in a short amount of time using the built in tools ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) CO Cynthia O. Solopreneur > "The platform and verification to get the system up and running is excessive and very labor intensive" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455) ML Michael L. Owner > "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) AP Arziki P. CEO > "The only complaint I would have is with the text-verification feature." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676) RM Royneisha M. Dispatcher > "The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) DB Daniel B. Owner > "I canceled my service last year and I just see they charged my credit card several hundred dollars." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076) AB Ajah B. Interior Designer > "It’s a solid solution for small business owners who need a reliable communication system without something overly complicated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538) LR L. R. Chief Executive > "Not sure what I don't enjoy about 800.coms service." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738) JR Jennifer R. Senior Director of Global Marketing > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673) JT Joseph T. Agent Broker > "I was unable to get my old 800# reactivated, even though no one is using it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194) JT Jeannita T. Managing Member > "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) LG Lucas G. Owner > "sometimes the app wouldnt notify me of calls coming in." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007) ES ESMAT S. MANAGER > "EASY TO USE, FAST CUSTOMER SERVICE, WEBSITE IS SELF-EXPLANATORY, BEING ABLE TO CONTROL VOICEMAIL AND WAITING OPTIONS REMOTELY..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7179725) CM Carl M. CEO > "I don’t always receive my calls or notifications when someone calls." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616) Lamone J. Web Design Artist > "I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls;" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) JS Julian S. CEO > "App is a little glitchy." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) RM Royneisha M. Dispatcher > "I also appreciate being able to separate business calls from personal calls without needing another device." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) AS Amitai S. Owner > "The cost is high for the level of service provide." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095) HM Hilda M. CEO > "What I liked most about 1.800.com for my business number was how easy it made it to set up a professional phone presence..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) GL Gabriel L. Sales Division > "Sometimes my calls drop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838) HM Hilda M. CEO > "It also helped my business appear more credible and established, which is important when building trust with clients." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) RE Robin E. CEO > "Pricing is a little too high, could be better." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801) JS Julian S. CEO > "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were especially..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) AM Adriana M. Vice President > "There isnt anything to add in this category" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496) GS Gabby S. CEO > "Overall, 800.com has been a solid tool for managing business calls and communication." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937) MD Matt D. Director of Marketing > "Do not need IT support." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393) BB Brent B. Owner > "The system works smoothly and saves time for daily business operations." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) MN Mark N. Managing director > "Hard to have a con" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203) NV Nina V. CMO > "The call tracking and analytics are especially helpful for businesses that want insight into their calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025) DD Dan D. Owner > "Works great on desktop but lacks the ability to answer calls on desktop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) LH Les H. Director > "Along cones 800.com and we now have very affordable forwarded toll free and a great vanity number to boot!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7168548) GC Gregory C. President > "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how it..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) Lamone J. Web Design Artist > "They are very understandable people that really care about their clients and their businesses. If difficult times arrive they..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) GS George S. CEO > "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393) AN Anna N. Founder > "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642) DD Dan D. Owner > "Have not had any need to interact with the 800.com team." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) MB Mike B. Web Consultant > "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and makes..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038) XB Xenia B. Executive Director > "Was very difficult to set up, not sure if mine is setup correctly." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738) JG Jeremy G. Partner > "Great features for a growing business, but overshadowed by restrictive limits and hidden costs :))))" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7173474) GC Gregory C. President > "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) WW William W. Managing Partner > "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622) KR Karlee R. Office Manager > "I don't like the call forwarding, however I understand it is a way for them to to track calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716) GM Goran M. Regional Sales and Support Manager > "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459) SF Steven F. President > "There appears to be no option to turn off receiving voice mail recordings." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525) AB Axel B. COO > "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make our..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647) JV James V. Owner > "Since I have only had our 877 phone number for 2 days, I am not able to answer this question." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635) SB Sharmin B. CEO > "Even if you have to add the new number or change forwarding, it is easy to do so." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7172947) VM Victoria M. Office Manager > "I wish voicemails went to the extension, not all to me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548) ET Elvia T. Mold Technician > "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call history..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) SE Sonya E. Manager > "I can someone called me back to help me, but I wasn't able to talk @ that time." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672) TW Terri W. President > "I printed my business cards with the toll-free option, and they look so professional." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302) RR Rich R. Owner > "Setting up was a little confusing when I thought I was deleting one thing." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186) [View Reviews](https://www.capterra.com/p/208208/800-com/reviews/) ## User interface 4.39 (467) 4.71 (347) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX Top features 46/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/158704/3CX/#features) 800.com 27/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/208208/800-com/#features) ### Recognition 3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports 800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos 800.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 800.com - By 800.com - Located in United States - Founded in ## 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