3CX vs 800.com: Which is a better fit?

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.

Ashley: Hi. I'm Ashley. I'm a founder and CEO, and I'm reviewing 800.com. I give it a five, and for more reviews like this click below. Before 1800.com, I really was just answering the phones myself and also just trying to balance navigating which department or which person was supposed to get the call. With 1800.com it made it so much easier because it just allowed it to be where we had a greeting and personal greeting. We had different departments that people can navigate and click, and so it just made it such a better process that was more streamlined and more sufficient, and more professional. I chose 1800.com because it was so convenient as a business to be able to navigate creating your number and as well as having it already set up for you to be able to see... Go into the backend and see who've called you, voicemails that you're receiving to set up your greeting, to set up different external numbers for department, or to have it arranged where the number could go to a certain person in the department. It just made it so much easier. My favorite thing about 1800.com, especially is the customer service. It's so easy always to get in touch with someone regarding a question that I have or something related to our account, and they're really helpful. They also give so much information regarding the topic area when you're in the call. So I just really appreciated how personable they are, how easy it is to navigate, and how intuitive it is to navigate their system. Whenever you need a number, you're always conveniently guided towards getting that number. So I just highly recommend them. It was so easy to get started with 1800.com. I literally just called them. I told them the number that I wanted and they searched within their system to see it was available. Because the number, the exact number was not available, they helped me with navigating, finding another solution to it that matched something similar to what I was looking for. Then from that point on, it was just getting set up into our account, getting our greetings situated, getting the external numbers situated, and it was just so easy to do and really easy to navigate. So it just made it so much more convenient for me, less stressful for me, and I just love working with them, and now it's been over a number of years that we have. For anyone who's considering getting 1800.com, I do have a couple of recommendations for you. Be open-minded just in case your number's not available, but also be understanding that the person who you're speaking with from them will definitely be accommodating towards you and helpful for you with finding that number. I also want to say, have it in place as to what departments that you want to arrange for your business, so that they can help you with figuring out how to place those numbers, those external numbers, how to set up that greeting. Also, going towards the greeting, make sure to have a greeting set up in place which you can easily do, and even a hire someone externally to do for you to be able to get done. So I just think, make sure you understand what it is you're looking forward to get out of the number and knowing that, whatever that is, someone on the other side at 1800.com can definitely help you with navigating that.