# Compare 3CX vs Zoom Phone 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 3CX and Zoom Phone based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158704-208535/3CX-vs-Zoom-Phone --- # 3CX vs Zoom Phone Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CXZoom Phone2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [465 reviews](#user-reviews) Positive 409 Neutral 37 Negative 19 [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [244 reviews](#user-reviews) Positive 227 Neutral 11 Negative 6 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,930 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Mobile Access 4.5 Online Voice Transmission 4.3 Video Conferencing 4.4 API 5.0 Call Routing 4.4 80%Fit High performer Feature ratings Mobile Access 4.6 Online Voice Transmission 4.3 Video Conferencing 4.7 API 4.0 Call Routing 4.2 User satisfaction User satisfaction 4.4 User reviews[465](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.5 User reviews[244](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.2 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. ## User reviews Pros & cons DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only use a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "This basically is the foundation that helps our stores operate and our customer service team too." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) Gideon A. Information Security Analyst > "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JPB Jean Philippe B. Phone solutions specialist > "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JM Jaqlyn M. HR and Finance Manager > "Just the access to call recording alone has made us appreciate the switch to this new phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) NV Nicholas V. IT Technician > "We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4810703) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) Gideon A. Information Security Analyst > "Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) Thilina D. Insurance Executive > "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) AA Ashley A. Customer Service > "CX Makes it easy to work from home." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) DD David D. Sys Admin > "Lots of features and flexibility." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SC Sebastian C. Information Technology Intern > "Meetings, call recording, and call quality were all good." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) SC Sebastian C. Information Technology Intern > "Good application for doing calls with other clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) AT Andrena T. Administration > "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) SC Sebastian C. Information Technology Intern > "Good level of call security." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) EM Emily M. Speech and Language Therapist > "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) CL Carter L. Cost reduction consultant > "My corporate head office just onboarded ZOOM Phones and I could NOT be happier." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) Juan Carlos O. Support Expert > "Expensive, if you use it on your phone using mobile data, you'll run out of it." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079) SM Sara M. photographer > "They improve the application quickly too." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Hafizah S. Assistant Manager Business Development > "I had to cancel the session and join in it again using the VOIP option." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673) VR Verified Reviewer Videographer > "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can record..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638) SL Sheryl L. job developer > "I know there are limitations and it doesn't allow you to see everyone on the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Michael F. Organizational Change Consultant > "I have not consistently been able to upload documents into the chat." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) MM Megan M. Executive Assistant > "I sometimes have issues with it syncing to my phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182) DB Devin B. AP Manager > "Zoom is great to use to keep in touch with co-workers." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) KK Kevin K. President > "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) VR Verified Reviewer Assistant Manager (Pool) > "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) DB Daniel B. Lead Whatever/Whenever > "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) ## User interface 4.40 (465) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) 4.52 (244) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX Top features 41/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/158704/3CX/#features) Zoom Phone 25/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) ### Recognition 3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 Zoom Phone - By Zoom Video Communications - Located in United States - Founded in 2011 ## 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