--- title: "Compare 3CX vs Zoom Phone 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare 3CX and Zoom Phone based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/158704-208535/3CX-vs-Zoom-Phone" page_type: "comparison" language: "en" --- # 3CX vs Zoom Phone Features and Cost Comparison Last updated September 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CXZoom Phone2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [468 reviews](#user-reviews) Positive 410 Neutral 39 Negative 19 [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [246 reviews](#user-reviews) Positive 229 Neutral 11 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,489 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings API 5.0 Call Routing 4.4 Chat/Messaging 4.4 Call Transfer 4.5 Call Recording 4.3 69%Fit Missing features Feature ratings API 4.0 Call Routing 4.2 Chat/Messaging NA Call Transfer 4.3 Call Recording 4.3 User satisfaction User satisfaction 4.4 User reviews[468](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.5 User reviews[246](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.2 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. ## User reviews Pros & cons RT Rachel T. Accounts Administrator > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7167984) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) MM Mohammed M. Project manager > "Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) MM Mohammed M. Project manager > "It’s tremendous app keeps me connected every time." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7177290) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) DD David D. Sys Admin > "Lots of features and flexibility." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) BB Blair B. HR Manager > "It is pretty easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7028063) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) ST Samantha T. President > "They also have a mobile app that is easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6592660) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) KU Kirsty U. Office Administrator > "very pleased with the system and the mobile app" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6724083) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) JN Joshua N. Application Specialist > "This basically is the foundation that helps our stores operate and our customer service team too." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) Gideon A. Information Security Analyst > "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) VR Verified Reviewer IT MAANGER > "IMPLEMENTATION IS NOT VERY easy and straight forward." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3406943) NW Natalie W. OPS MANAGER > "Very good system, easy to navigate ." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6698855) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) JI Justine I. IT Support Technician > "Extremely efficient and user-friendly." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6835795) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) SC Sebastian C. Information Technology Intern > "Meetings, call recording, and call quality were all good." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SC Sebastian C. Information Technology Intern > "Good application for doing calls with other clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) AT Andrena T. Administration > "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to enter...." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) VR Verified Reviewer Analyst > "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) SC Sebastian C. Information Technology Intern > "Good level of call security." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or people..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to do-not-disturb" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) KK Kevin K. President > "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some expenses in..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) VR Verified Reviewer Assistant Manager (Pool) > "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to see..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) DB Daniel B. Lead Whatever/Whenever > "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides that, I..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154) RP Rachel P. Customer Service Rep > "It's so convenient in that we can pick the time, and use the services for the duration of the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6001656) ALL Audrey Lustgarten L. Principal Attorney > "We next discovered that although we are on a paid business plan we have no possibility to access live support to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643) VR Verified Reviewer Operations Manager > "I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4544527) AV Ana V. Scrum Master > "Adding new silly features like filter and similar, not needed for business purposes and I would rather see them work on..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2685113) KF Kennedy F. Speech Language Pathologist > "Great experience with minimal difficulties while using the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) VR Verified Reviewer Accountant-general > "For some unknown reason, the connection was interrupted several times during the call, possibly due to the poor quality of..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2602131) JB John B. Security Ambassador > "A great easy to use product" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6586121) BO Babatunde O. Snr. Business Systems Analyst > "However, it is difficult to use the application especially the mobile app when the network strength is weak." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2852750) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) PJ Patrick J. VP > "consumes a lot of battery power, this is a problem if you are remote in a location without power" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2727534) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) AI Abdul I. Economic Reporting Manager > "Got this during the lockdown and the clean interface with ease of use makes this a worthy contender for video calls" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3380673) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) VR Verified Reviewer teacher > "However, it is the most used platform in my district meaning that I use it daily, and it has been easy enough to adapt to." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2611409) ALL Audrey Lustgarten L. Principal Attorney > "Incredibly complex setup process with zero live support. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643) VR Verified Reviewer IT Manager > "The interface is intuitive and easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2836554) KS Kayla S. Teacher > "It is difficult to use without WiFi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2514348) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) VR Verified Reviewer Analyst > "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) ## User interface 4.39 (468) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) 4.52 (246) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX Top features 35/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/158704/3CX/#features) Zoom Phone 17/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) ### Recognition 3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 Zoom Phone - By Zoom - Located in United States - Founded in 2011 ## 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