# Compare 3CX vs Wildix 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 3CX and Wildix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158704-218251/3CX-vs-Wildix --- # 3CX vs Wildix Features and Cost Comparison Last updated May 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CXWildix2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [465 reviews](#user-reviews) Positive 409 Neutral 37 Negative 19 [## Wildix](https://www.capterra.com/p/218251/Wildix/)[4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.6 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [209 reviews](#user-reviews) Positive 199 Neutral 8 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,934 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Mobile Access 4.5 Online Voice Transmission 4.3 Video Conferencing 4.4 API 5.0 Call Routing 4.4 81%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission 4.4 Video Conferencing 4.0 API 4.3 Call Routing 4.8 User satisfaction User satisfaction 4.4 User reviews[465](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.7 User reviews[209](https://www.capterra.com/p/218251/Wildix/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.2 Customer support 4.6 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education. ## User reviews Pros & cons DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only use a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "This basically is the foundation that helps our stores operate and our customer service team too." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) Gideon A. Information Security Analyst > "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JPB Jean Philippe B. Phone solutions specialist > "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JM Jaqlyn M. HR and Finance Manager > "Just the access to call recording alone has made us appreciate the switch to this new phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) NV Nicholas V. IT Technician > "We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4810703) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) Gideon A. Information Security Analyst > "Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) Thilina D. Insurance Executive > "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) AA Ashley A. Customer Service > "CX Makes it easy to work from home." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) DD David D. Sys Admin > "Lots of features and flexibility." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) Faize A. Managing Partner > "I love the sales intelligence feature on Wildix X-bees - being able to quickly search for different topics and find relevant information is a time-saver." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7051957) VR Verified Reviewer Tech Support > "The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7043017) JD Jean D. GERANT > "I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7022733) TM Thomas M. Cloud SysOps > "Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042224) RS Ryan S. Director > "We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019432) SB Silvia B. Technical Sales > "It's difficult to pass calls to colleagues via cell phone: When we receive calls on our cell phones and customers ask us to pass them on to a colleague, it is difficult and..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7033416) KS Klaus S. CEO > "Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019214) JD Jean D. GERANT > "W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7022733) RV Raquel V. Gestora departamento comercial > "What I like about Wildix is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7038987) DO Davide O. technical > "The least appreciated features are the difficulty in searching for numbers in the directory and changing the extension options directly on the landline telephone." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7025893) SW Scott W. Managed Services > "Wildix is a great unified communications platform, which can be used with a range of devices including physical handsets, mobile apps and browser-based communications, giving..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7023328) ST Sebastian T. System Engineer > "It’s annoying that the rental of the devices and the Cloud PBX starts on a fixed date and cannot be aligned or adjusted in coordination with the partner." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042068) FB Fabio B. CTO > "The comprehensive range of features offered: calls, video conferencing, chat, CRM integration, and mobile/web apps make Wildix a true all-in-one solution." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024870) DL Daniele L. CTO > "The ability to create users in overlicensing makes it hard to track license purchases and billing." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024958) BrJ Björn J. ITK Consultant > "offers telephony, video and chat in one platform, is mobile-friendly with apps, secure thanks to native encryption, integrates easily with MS Teams and other tools, and..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018663) TH Thomas H. IT Technician > "The only downside I’ve noticed is related to the HWaaS pricing model and the limited availability of the latest hardware models for one-time purchases." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7023315) Markus H. CEO > "The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040440) FB Fabrizio B. IT Developer > "The commercial policy and the lack of openness towards third-party SIP devices are some of the few cons of this platform. When weighing all the pros, they are sometimes..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024055) AB Alessandro B. Ceo > "I have been working with the brand for more than 15 years and can confirm the reliability and presence on the market of a cutting-edge, stable and extremely flexible the..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040191) ViR Väino R. General manager > "Hardware rental policies can also create confusion—certain devices are only available for rent, not purchase, which some customers don’t like." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7046321) VR Verified Reviewer Tech Support > "The ability to integrate calls, video, and chat directly with CRM and automation platforms is the strategic key to higher revenue and better operating margins." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7043017) DA Dean A. Geschäftsleitung > "Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018665) SW Scott W. Managed Services > "Wildix API's and integration makes it simple to directly work with the PBX for developers, or to integrate telephony with many CRM's, SaaS tools - which again make end users..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7023328) DA Dean A. Geschäftsleitung > "MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018665) ViR Väino R. General manager > "Training materials could also be improved for end users especially for shorter formats. If a company needs more than a basic phone system and values integrated..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7046321) Matteo D. responsabile tecnico > "The main downside is the limited flexibility regarding licensing options and the overall costs for specific features." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042067) VR Verified Reviewer Software House > "Thanks to the collaboration with the Technical Support and the R&D team, we were able to integrate our software in just a few months, and, as a result, we provided our..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040880) FB Fabiano B. Tecnico informatico, programmatore > "The DECT infrastructure can be quite expensive, and some desk phones are only available under an OpEx model." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042129) ViR Väino R. General manager > "Our technicians and office staff constantly use Wildix KITE to share files and screens, which makes internal processes much smoother. While some customers consider video less..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7046321) ME Michael E. CEO > "However, the buttons are very small, making the phones difficult to use with gloves or for older users." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019404) JS Josip S. PM Consulter > "I also appreciate the mobility features, such as the browser-based collaboration platform and mobile app, which allow users to stay connected from anywhere." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7027121) DO Davide O. technical > "The inability to disable automatic updates on the WMS." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7025893) MS Max S. IT Business Manager > "Especially positive is that you can control everything from a single platform – telephony, video conferencing, chat, and collaboration tools – without complicated additional..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018745) ViR Väino R. General manager > "From a telecom and operational standpoint, updates should never be applied automatically without notifying partners or customers." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7046321) AS Antonio S. ceo > "We especially appreciated the intuitive interface, real-time performance, and the ability to customize and connect it with our own MES and CRM systems." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042174) Oscar S. IT > "Perhaps the bureaucracy when introducing an opportunity. When a process gets stuck, it is difficult to obtain a quick and agile solution." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018819) AB Alessandro B. Sales Engineer > "Moreover, the mobile app enables us to work without barriers, regardless of our geographic location, with the only requirement being an available internet connection." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7028651) MB Marco B. Product Manager > "Organizational processes can sometimes be a bit tedious, and communication of changes is not always optimal." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019226) AB Alessandro B. Sales Engineer > "Thanks to the use of Voice Bot technology, we can eliminate missed or abandoned calls and automate business processes." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7028651) AG Adrian G. Consultant > "The configurations in the Cloud PBX are not intuitive and require a high level of expertise." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040739) PC Phillip C. Director > "with the open api we developed call management wallboards,analitics and screen pop can’t fault the solution for medical" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019398) KS Klaus S. CEO > "However, we’ve also lost deals because some clients found the rental-only model for phones unsuitable." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019214) Faize A. Managing Partner > "Wildix has a great team of people who love the brand and invest continuously in the growth and development of not only its solutions but the whole ecosystem of users and..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7051957) Matteo S. CTO > "Most of the procedures and materials are in English, which can be challenging for team members who are not fluent." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7042320) ViR Väino R. General manager > "For organizations that understand VoIP/UC or have technical support, Wildix offers excellent value and reliability—making sales, deployment, and support efficient and..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7046321) KH Karen H. Office Manager > "Creating a quote, before a order can be submitted is frustrating." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7032590) NH Neil H. Technical Support > "The flexability of the system allows each instance to evolve naturally with it's customer so that it can be as simple or complex as they need." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7020862) Mark F. IT support lead > "While functional, the support is not as comprehensive as we would like, occasionally leaving gaps..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019396) MG Mukul G. Director > "WE have grown our customer base with Wildix and the flexible solutions give us the edge over standardised Voip that are too common." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7035959) TK Thomas K. Senior Consultant > "We have recently started as a partner of Wildix and so far no negative points have emerged that are worth mentioning here, because it could easily be due to our lack of..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019332) DH Dennis H. Team Lead Sales > "Wildix stands out for its easy, browser-based unified communications with strong security, simple licensing, and extensive hardware." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040885) AG Adrian G. Consultant > "The call quality of the desk phones is barely average." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7040739) NH Neil H. Technical Support > "Great, the flexability enables us to sell anything from 2-3 seats to 700+ seats with no loss in features." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7020862) AG Antonello G. sole director > "assistance only via ticket and not in Italian, so you may encounter some difficulties." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7045170) FF Franceschi F. System Engineer > "Every request is handled simply and effectively. Since adopting the Wildix system, we've seen an increase in sales and profits because it offers numerous customer solutions..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7029930) DA Dean A. Geschäftsleitung > "Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018665) SW Scott W. Managed Services > "The call / audio quality is excellent, one of the best we've experienced and its all built into the PBX meaning its zero-touch configuration for deployment." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7023328) RV Raquel V. Gestora departamento comercial > "Furthermore, the system is not at all intuitive when it comes to making offers and orders." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7038987) VR Verified Reviewer Director > "Wildix ticked all the boxes and has allowed us to provide a scalable unified communications platform." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7020181) DA Dean A. Geschäftsleitung > "Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018665) MF Matthew F. Technical Director > "I have now migrated all of my Customers onto the Wildix Platform as well as gaining new cutomers with the help of Wildix Sales and Support." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019445) AC Andrea C. IT Manager > "Some pricing are too expensive for some SMEs." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024838) AC Andrea C. IT Manager > "The Wildix System has everything a customer need about Unified Communication: simple calling, chat, video conferences..." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024838) Ouziel M. DIRECTOR > "a little expensive ." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7052106) DB Darren B. MD > "we like its seamless integrations for voice, video, and messaging—all within one platform." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7024909) NW Nils W. purchaser > "The SFPC is complicated and unsuitable for its actual purpose" [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7041132) DA Dean A. Geschäftsleitung > "We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7018665) Robert B. Managing Director > "The billing team is troublesome." [See full review](https://www.capterra.com/p/218251/Wildix/#Capterra___7019399) [View Reviews](https://www.capterra.com/p/218251/Wildix/reviews/) ## User interface 4.40 (465) 4.69 (209) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX 41/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/158704/3CX/#features) Wildix Top features 44/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/218251/Wildix/#features) ### Recognition 3CX is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Wildix ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Wildix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 Wildix - By Wildix OU - Located in Estonia - Founded in ## 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