# Compare 3CX vs RingEX 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 3CX and RingEX based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158704-242188/3CX-vs-RingCentral-MVP --- # 3CX vs RingEX Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 3CXRingEX2/4 selected [3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [## 3CX](https://www.capterra.com/p/158704/3CX/)[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $350.00/year Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [465 reviews](#user-reviews) Positive 409 Neutral 37 Negative 19 [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price $30.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [1,203 reviews](#user-reviews) Positive 978 Neutral 148 Negative 77 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,925 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Call Routing 4.4 Mobile Access 4.5 Call Transfer 4.5 Call Logging 4.6 Alerts/Notifications 4.3 82%Fit High performer Feature ratings Call Routing 4.4 Mobile Access 4.4 Call Transfer 4.4 Call Logging 4.8 Alerts/Notifications 4.3 User satisfaction User satisfaction 4.4 User reviews[465](https://www.capterra.com/p/158704/3CX/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.1 User satisfaction 4.2 User reviews[1,203](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $350Flat Rate, Per Year - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. Best for RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes. ## User reviews Pros & cons DS David S. VP of Technology > "Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050898) VR Verified Reviewer Junior ICT Officer > "Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) FW Faith W. Reception and Admin > "It allows you to view the availability of every employee quickly and easily, and with whom they are speaking." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) Rena D. Payroll Manager Tax Preparer > "Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) VR Verified Reviewer Junior ICT Officer > "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7015426) BC Bien C. Systems and Service Operation Analyst > "Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6820992) WT Wasek T. IT Support Supervisor > "The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) SA Saqib A. Senior PHP Developer > "One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Rena D. Payroll Manager Tax Preparer > "I like the ability to forward calls to another office with ease." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7120587) DB Darren B. survayour > "can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) RS Roberto S. Mr > "Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) DD David D. Sys Admin > "Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) WT Wasek T. IT Support Supervisor > "I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) JN Joshua N. Application Specialist > "It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) WT Wasek T. IT Support Supervisor > "The telephony experience is brilliant via handset/app and managing the system via admin console." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6864663) VR Verified Reviewer Customer Service Representative > "I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6344536) RS Roberto S. Mr > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) VR Verified Reviewer Director of Business Development > "Difficult to understand which phone line is ringing when you are receiving a call." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7036765) AM Angie M. Educator > "This phone system has been a great product for our large school district. While there are numerous features available, I only use a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) AM Azzaya M. HR Officer > "On a few occasions, we met technical issues like not hearing the voice of another person." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6827964) SA Saqib A. Senior PHP Developer > "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6656469) Melissa A. BDC Operations Manager > "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6027266) JM Juan M. Infrastructure Specialist > "Esay of use and great integrations are the things I like the most." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7050117) RS Roberto S. Mr > "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6489231) JN Joshua N. Application Specialist > "This basically is the foundation that helps our stores operate and our customer service team too." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6356519) MD Mateusz D. Team Leader > "There are some more advanced features that are trickier to configure without additional support" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6609656) Gideon A. Information Security Analyst > "It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) KL Kristan L. Architect > "I have missed calls before and the answer machine sends to email instead of the app itself." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JPB Jean Philippe B. Phone solutions specialist > "CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4995570) KL Kristan L. Architect > "There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) JM Jaqlyn M. HR and Finance Manager > "Just the access to call recording alone has made us appreciate the switch to this new phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) Gideon A. Information Security Analyst > "Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) Josh A. Tech > "Extremely easy to setup and deploy with a huge range of handset options." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7062590) BM Bridget M. AP and AR > "It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened,..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6060758) KB Ksenjia B. Team leader > "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6627954) CF Craig F. Web developer > "CX don't offer support themselves, you need to go through a vendor." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) SB Steve B. CTO > "Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6647250) KL Kristan L. Architect > "However there are still issues with this system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6615679) AA Ashley A. Customer Service > "It has made working from home and away from my desk very easy." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) JM Jaqlyn M. HR and Finance Manager > "There are definitely some occasional frustrating issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6317085) DB Darren B. survayour > "easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6807960) JG Joanne G. ACCOUNTS > "Issues with re-routing a call if 1st option doesn't answer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4904725) NV Nicholas V. IT Technician > "We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4810703) RV Raoul V. Owner > "Some rule builder is missing in the setup of setting up and configure" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5076020) CF Craig F. Web developer > "The system works out of the box with Yealink (which I use) and once configured is a very very wise investment." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6505947) NT Natia T. FinancialOfficer > "Sometimes during transferring a call it freezes and i have to reload it." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6091357) FF Fernando F. CEO and IT Consulting > "I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) JL Jacqueline L. Receptionsit > "The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3567961) FW Faith W. Reception and Admin > "It has many useful functions and it is relatively easy to navigate its user interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___7018107) SA Sara A. Engineer > "Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6282737) Gideon A. Information Security Analyst > "Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4828414) JF Jessica F. Sys Admin > "Using VoIP is great but quality can be bad if your internet is not stable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6191430) LD Laura D. Medical Coder > "Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6636400) Mario M. IT Admin > "Occasional issue after upgrade (missed note under release for some feature change)." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5036787) Thilina D. Insurance Executive > "Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4930004) IH Ian H. IT Support Specialis > "The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4405760) AM Angie M. Educator > "There are a lot of things that I love about the 3C phone system we use at work." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6546498) Jessica B. Account Manager > "I will say this system was a lot harder for the older generation employees to train on." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___5002724) DD David D. Sys Admin > "Administrator interface has lots of feature accesible easily." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785363) MF Martin F. Sales Support Engineer > "Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3850516) AJ Abhijeet J. Lead Consultant > "Cost is unbeatable and 3CX can be self-hosted" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6556708) HM Hector M. International Recruitment Officer - The Americas > "Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4262293) DD Dennis D. Business Owner > "The soft phone, web interface, and admin software are all well designed and easy to use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6767125) Sam B. Partner > "You can only transfer the chat to another extension, which makes SMS hard to use as a group." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3550696) FA Fabruzio A. Technician > "We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6302207) Robert D. Head of IT > "There was missing call queue and forwarding functionality that we required." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) MH Martin H. Consultant > "Best feature was the clean interface." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6624924) SR Sam R. Network Engineer > "Some difficulties integrating a new phone and with setting up call routing." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4661087) RB Rene B. IT Administrator > "Its a small and fast phone system." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6800835) Robert D. Head of IT > "Our on premise system had a number of issues. As it was not hosted it would only work in the office." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) AA Ashley A. Customer Service > "CX Makes it easy to work from home." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6831603) SL Simone L. HR Manager > "You can log on via your PC, however for us this isn't the best option." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4170119) Shadi B. CTO > "unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4518602) Robert D. Head of IT > "Sometimes when we had an outage random users would lose their voicemail greetings." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3868489) VS Vikram S. Junior Superintendent > "The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4632923) MM Mmathabo M. IT Administrator > "The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a..." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3205343) RC Richard C. IT Manager > "Tech expert assisting with the deployment was very helpful and knowledgable." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6785504) OR Orlando R. IT Technician > "Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___3206100) FF Fernando F. CEO and IT Consulting > "After 20+ years of using 3CX I am very familiar with its features, capabilities and use." [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___6680577) PP Pranav P. Inside sales manager > "Sometime call will be taking too much time to connect" [See full review](https://www.capterra.com/p/158704/3CX/#Capterra___4624331) [View Reviews](https://www.capterra.com/p/158704/3CX/reviews/) Reneisha H. Clinical Programs Manager > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7146080) BW Brandon W. CTO > "Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) AP Albert P. Administrator > "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) MC Milena C. Office Manager > "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394) BW Brandon W. CTO > "This was also not clearly explained during the sales process, despite us outlining our requirements upfront." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) LH Lyla H. Administrator > "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) SH Sarah H. Appt Setter > "Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7136319) BW Brandon W. CTO > "The core phone functionality works, but additional features require more setup and cost." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) JB Jonathan B. HR and Operations Analyst > "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) AS Alex S. Business Development Manager and Senior Marketing Strategist > "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329) MF Meg F. Owner > "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) LH Lyla H. Administrator > "It alleviates the need to have office (Landline) phones." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) DJ Daniel J. Sales Development Rep > "Doesnt have an available function to automate text messages" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399) AP Albert P. Administrator > "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) CE Cameron E. Chief Operations Officer > "Sometimes the notifications settings can get messed up without any intervention." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854) CS Connor S. Brokerage Operations Associate > "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246) LW Lela W. Paralegal > "I don't like that you can't save text messages from and to clients to save in the file when we close a file." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756) LH Lyla H. Administrator > "The app is easy to use and we are able to block spam calls with ease." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) BP Beth P. Data Entry Manager > "Some of the reporting for RingEX is lacking. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) WB Walter B. Director of Sales > "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095) AQ Alexandra Q. Operations Specialist > "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) SB Stephanie B. Office Administration > "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666) JM Juan M. Operations Supervisor > "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) JG Jennifer G. Partner > "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422) TK Taylor K. People Ops Specialist > "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451) RT Ryan T. Head Of Integrated Search And Data Performance > "We we're able to use text authentication services, call clients, and keep our office going from any location in the world." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) TB Thomas B. IT/Technical Lead > "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) BP Beth P. Data Entry Manager > "It's nice to be able to fax, call, text and message all within one app." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) JS Joshua S. Director of Information Systems > "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) LO Luke O. Sales Dev Manager > "Before, the app did not include HUD features which made it more difficult, but this has been addressed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) JG Justin G. Paralegal > "The digital fax is also very convenient when having to send large faxes." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480) MF Meg F. Owner > "Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) SW Shannon W. VP Operations > "It is quite efficient and effective to have several key business services in one spot. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068) Mario D. General Manager > "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) RT Ryan T. Head Of Integrated Search And Data Performance > "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) CD Claire D. Contract Administrator > "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) JV Jon V. IT Service Delivery Manager > "There are times where it can be difficult to work with the RingCentral sales team and support teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960) SN Sussan N. Psychiatric mental health nurse practitioner > "The feature we fine most intriguing is the capacity for voicemail automation that captures our business name." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039) DA Debora A. VIRTUAL ASSISTANT - STAFFER > "It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010) LO Luke O. Sales Dev Manager > "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) CD Claire D. Contract Administrator > "The number I was assigned also comes up on peoples phones as spam." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) EV Erica V. Office Manager and Executive Legal Assistant > "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) RC Robert C. Owner / Manager > "The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4968667) SC Summer C. Reservation Manager > "This enhances communication & efficiency by bringing these platforms to our employees based in different countries." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) SN Sussan N. Psychiatric mental health nurse practitioner > "I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues," [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039) TG Tiffany G. Director of Marketing > "I struggle to listen to voicemails from my RC calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461) HM Haley M. Admin & Data Assistant > "Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4830155) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) DL Danielle L. EHR Clinical Consultant > "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JM Juan M. Operations Supervisor > "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) BB Brian B. GM > "Customer service will drag you around until you accept to live with the issues." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179) VR Verified Reviewer Account Executive > "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JG Jenna G. Admin > "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672) TB Thomas B. IT/Technical Lead > "The configuration backend is a bit wonky." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) AA Adrianna A. Manager > "I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4991196) TB Thomas B. IT/Technical Lead > "It's disgusting I now have to write this every time I leave feedback to not get a followup call." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) KT Krystal T. Property Manager > "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using the office..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052) VR Verified Reviewer Housing Specialist > "Changing the settings doesn’t always improve the problems either." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) RD Reema D. Associate Director > "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905) LM Laura M. Quality Assurance Analyst > "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441) JV Jon V. IT Service Delivery Manager > "It provides us the flexibility to be out in the field and still receive calls from our clients." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960) KS Kubra S. Designer > "Sometimes it is hard to connect to the meetings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366) RW Roody W. Recruitment Manager > "Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead of..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4852755) DA Debora A. VIRTUAL ASSISTANT - STAFFER > "Sometimes messaging just stops without a warning." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010) AM Aries M. Customer Support > "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the UC side." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) PC Paloma C. Accounting Associate > "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my communications in..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664) VR Verified Reviewer Founder > "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351) MH Marcy H. Operations Manager > "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517) JJ Jennifer J. LEAD REIMBURSEMENT > "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740) Heather B. Senior Executive Assistant > "It worked very well for what we needed: video conferencing, webinars, etc." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4835127) Adam F. IT Infrastructure Analyst > "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716) DR Dionel R. Intake > "I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6073276) SV Sally V. Sales > "We cannot place calls, we can only receive them because their cost for international calls is too expensive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477) [View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) ## User interface 4.40 (465) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) 4.24 (1,203) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 3CX Top features 46/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/158704/3CX/#features) RingEX 35/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features) ### Recognition 3CX is recognized as a top-rated tool in 5 Capterra Shortlist reports RingEX is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support 3CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RingEX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 3CX - By 3CX - Located in Cyprus - Founded in 2008 RingEX - By RingCentral - Located in United States - Founded in 1999 ## 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