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3CX vs Acefone: Which is a better fit?

Updated on December 6th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,864 reviews from VoIP users.
% Fit
Feature ratings
Online Voice Transmission
4.3
Mobile Access
4.6
Call Routing
4.3
Voice Mail
4.2
Call Recording
4.3
% Fit
High performer
Feature ratings
Online Voice Transmission
4.7
Mobile Access
4.6
Call Routing
4.4
Voice Mail
4.4
Call Recording
4.7
User satisfaction
4.4
User reviews427
Ease of use
4.4
Functionality
4.4
Value for money
4.3
Customer support
4.1
4.7
User reviews132
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kelsey B
Information Technology Specialist
5.0

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south Louisiana. I give 3CX a five star rating. We've tried other providers such as Vonage, RingCentral, and all those were primarily not cost-effective for us because they were on a per user basis and all the extra bells and whistles were a whole lot more money. Since we're basically operate off of fundraising and grants, it was well out of our budget. So, 3CX enabled us to basically provide phone service for everybody in our office at a very, very low cost compared to the competitors. Again, we chose 3CX because it was flexible, easy to implement, and the cost was very, very low compared to the others. I mean, when we were paying for a small business license as opposed to paying $300 a month for everyone having phone access at their desk, it's a very, very big cost difference. And when you're relying on fundraising to pay the bills, it's always good to try and find a good option at a really good price. Implementing 3CX was very easy because we use CallCentric, and that again, is also a very affordable option. So, combining the two and getting it all set up for all of our people, it required minimal effort. I mean, it was really, support was great when we had to call in. But the online tutorials were also great, so it was an ease to implement 3CX in our workplace. For anybody out there considering options for phone service in their small business, I would highly recommend 3CX to anyone to try out, because again, with the feature rich aspect of it, as far as the cost and the ease of implementation, you won't be disappointed. I think you highly appreciate the value for the product you receive.

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User interface
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1 Video
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158704
5 screenshots
264770
3 screenshots

3CX

22/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Queues
  • Call Screening
  • Contact Database
  • Customizable Reports
  • Fax Management
  • Live Chat
  • Mobile Access
  • Online Voice Transmission
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SIP Trunking
  • SMS Messaging
  • Unified Communications
  • Video Conferencing
  • Voicemail Transcription
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Interaction Tracking
  • IVR
  • Multi-Channel Communication
  • Queue Management
  • Third-Party Integrations
  • Voice Mail
See All features
Hide VoIP Software Features -

Acefone

Top Features
43/44
Show VoIP Software Features +

Acefone

  • Best Value VoIP
    Software (2023)
  • Best Value VoIP
    Software (2022)
3CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acefone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
3CX
  • By 3CX
  • Located in Cyprus
  • Founded in 2008
Acefone
  • By Acefone
  • Located in United Kingdom
  • Founded in 2019
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