# Compare Bria vs GoTo Connect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bria and GoTo Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/158718-163604/Bria-vs-GoTo-Connect --- # Bria vs GoTo Connect Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BriaGoTo Connect2/4 selected [Bria](https://www.capterra.com/p/158718/Bria/)[4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Bria](https://www.capterra.com/p/158718/Bria/)[4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) Starting Price $2.95/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.2 Customer Service 3.7 Reviews Sentiment Based on [106 reviews](#user-reviews) Positive 91 Neutral 9 Negative 6 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [668 reviews](#user-reviews) Positive 604 Neutral 38 Negative 26 ## Not a match? 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Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons Bill L. Vice President of Sales and Operations > "Great value for soft phone services - we switched from the big company to this because of the cost - it has..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___7074987) Bill L. Vice President of Sales and Operations > "Sometimes the updates will fail and you will have to try a few times to get the most updated software version to..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___7074987) IM Ian M. Director > "Whether on my desktop, tablet, or mobile, I can stay connected without any glitches." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___6581692) MF Mark F. General Manager > "They overcharged our credit card by over $800 and then refused to give us a refund." [See full review](https://www.capterra.com/p/158718/Bria/#SoftwareAdvice___6762878) ES Emmanuel S. Project Engineer > "However, given that it is not the full version, it is still very quick and convenient." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4780494) MF Mark F. General Manager > "They said they would charge our debit card $61, and then took $891 from our credit card." [See full review](https://www.capterra.com/p/158718/Bria/#SoftwareAdvice___6762878) Orjus I. Engineer > "It does what it needs to do and we have been using it for many years now without any problem." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___5010540) Petr M. Engineer > "My request for a refund was denied after discovering these issues, despite only a month of use." [See full review](https://www.capterra.com/p/158718/Bria/#GetApp___6255688) DrJ Diendéré J. Social media manager > "An easy to use software, the interface is very attractive even for beginners and offers many cool features" [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4385179) SG Sergio G. IT Engineer > "Some configurations are confusing and/or not user-friendly." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___6684981) GE Grant E. General Manager > "We get more call stats than before, and Bria integrates with our CRM, Zoho." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2943343) Marc B. Assistant Manager > "Was lacking hubspot integration, pricing is a bit steep" [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4219962) Zyren Christian D. IT Support Specialist > "I'm a Bria administrator, I setup and configure this software for my colleagues and all I can say is that it was..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2893415) Tom K. Accountant > "I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2680999) JG Joseph G. Consumer Service Representative > "Bria makes all of this seamless and simple." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3818823) Carrie Joëlle M. Marketing Specialist > "I don't like that every time my computer reboots I have to enable the account again." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3256277) Carrie Joëlle M. Marketing Specialist > "It saves me from having to use my personal phone while at my desk." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3256277) MS Michael S. Director of Client Relations > "I would never design this to move or at least have a lock function." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2093593) VR Verified Reviewer IT Specialist > "This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2144384) MS Michael S. Director of Client Relations > "The interface drives me a little mad. " [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2093593) [View Reviews](https://www.capterra.com/p/158718/Bria/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) GM Gavin M. Pixel Inspiration > "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) VR Verified Reviewer Co-Founder & CEO > "They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2096802) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) BK Brittany K. Collections Manager > "It's simple to use, easy to collaborate with others to get them in the meeting." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6258441) VR Verified Reviewer CMOO > "Needless to say, we will cancel our account immediately." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface [Bria](https://www.capterra.com/p/158718/Bria/) 4.31 (106) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (668) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Bria Top features 32/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Integration - Call Center Management - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Caller ID - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - Multiple User Accounts - On-Demand Recording - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Spam Blocker - Third-Party Integrations - Two-Way Audio & Video - Video Call Recording - Video Conferencing - Voice Mail [See all features](https://www.capterra.com/p/158718/Bria/#features) GoTo Connect 29/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Integration - Call Center Management - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Caller ID - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - Multiple User Accounts - On-Demand Recording - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Spam Blocker - Third-Party Integrations - Two-Way Audio & Video - Video Call Recording - Video Conferencing - Voice Mail [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition No recognitions have been awarded to Bria No recognitions have been awarded to GoTo Connect ### Deployment & support Bria Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bria - By CounterPath - Located in Canada - Founded in 2002 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $2.95/month Price $350/year 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-158718/3CX-vs-Bria) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full 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[Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $2.95/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/158718-169627/Bria-vs-RingOver) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-163604/Slack-vs-GoTo-Connect) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $2.95/month Price $79/month 4.1 Features 4.6 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152004-158718/Call-tracking-software-vs-Bria) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,471)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-247901/GoTo-Connect-vs-Google-Workspace) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $2.95/month Price $10/month 4.1 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158718-208535/Bria-vs-Zoom-Phone) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (101)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) $2.95/month Price $25/month 4.1 Features 4.7 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/158718-219046/Bria-vs-Squaretalk-Matrix) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,525)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Contact vendor for pricing Price $14/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-163604/GoToMeeting-vs-GoTo-Connect)