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Designed to assist businesses of all sizes in finance, sporting goods, electronics, and other industries with retention tracking, user engagement, and more.
Cloud-based e-commerce personalization solution that helps businesses manage product recommendations, remarketing email campaigns, cart abandonment and more.
The customer support is always there to help and even I have had the need to do a video call with them and went great. Lot of patience and very careful to satisfy our needs.
Also frustrating that you can't do "monthlies" unless you start from the first of the month and that the averages are not weighted.
It is a tool that's user friendly and allows you to personalize a lot the data you want to get and extract. The analytics results you get are really good, and the visualisation as well is great.
Like all data analytics tools, you can go horribly wrong if. You have the wrong events instrumented.
I like their free plan its a godsend for indie developers like myself who have a limited budget. Their user activity activity information and presentation is top notch.
Although you get used to their navigation over time, it can be a bit frustrating in their beginning.
Customer onboarding great. Great visual, leading to higher perception of value for presentation.
It's difficult to get a picture of referral sources, but I can get to the answer through a little bit of hacky work with the user properties for referring domain.
My overall experience is great. Not only the software is user friendly, the team behind it is just as good.
From time to time, whenever i forgot something or stuck with an issue, the team always steps up and majority of times, even fix the issues for me. Perefect example of customer service done right.
But even if you have less experience with HTML/CSS, then their support are great at helping reaching your desired outcome, or can help you with something bespoke.
Sometimes to make small adjustments means a bit of coding/html which is a bit hard when you do not have the skills.
Their support is truly amazing, never let me hanging, are usually super fast in answering and willing to help more than what they are supposed to without charging anything.
I guess if i have to be picky. The fact that they are 10+ hours difference makes the scheduling of meetings a bit hard.
Great tool, does the job, easy to deploy, great support, great value for money.
Unfortunately you are limited in design capabilities so the triggered emails are a bit simple looking.
Lucien: My name is Lucien. My role is VP of Go-To-Market. The company is Liven with over 200 employees, and I would rate Amplitude five out of five. We use Amplitude as a benefit alongside our other BI tool, Looker. The reason that we implemented Amplitude is that Amplitude has a lot more flexibility in order to track the usability of products that have newly gone to market, as opposed to Looker, which we found was much better as a general specific BI tool that the company uses Amplitude's perfect for us to measure the effectiveness of new products. What I like best about Amplitude is really the usability of Amplitude. We implemented it to our product and Go-To-Market teams, and within days, as opposed to in some cases, weeks or months with other BI tools, our entire team was using it. The best benefit for Amplitude is really just the usability and the flexibility of the tool to create visualizations very, very quickly and easily. I think an area of improvement for Amplitude is just increasing the visualizations that it offers. Some of the other BI tools like Looker, they have some pretty sophisticated visualizations like geo-mapping, and I think if Amplitude was able to incorporate those, then it would take it to the next level.
Amplitude
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Amplitude
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