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Practice Management Software for Board Certified Behavior Analysts and private practice owners who provide applied behavior analysis therapy (ABA therapy) for individuals on the autism spectrum.
We specialize in medium to large healthcare organizations of 20 or more providers.
I enjoy that the schedule is so seamless, it's easy to navigate, and it links to the notes. I also enjoy the reports it generates as well.
S (which results in claim rejection from the clearing house) to numerous bugs with different browsers. There has always been a workaround, but that is not convenient.
People are pleasant, and as helpful as a lacking system can be.
Inconsistencies in reports, lack of specific functionality to proper reconciliation and tracking/reporting.
Easy to navigate and get through and if I needed help I had the help desk.
There’s no app for it, which in this day and age is such an overlook. It’s very glitchy, cancelling an appointment, especially multiple is painfully slow and takes 7 steps when it should take 1.
We are grateful to the tech team who have helped us on many occasions. We hope to see improvements in the system as our department grows.
Various glitches and problems that occur. When a chat is started, can not navigate to another page.
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
WebABA
Mend
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