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Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.
For over 25 years, we've implemented our solution globally, tailoring each setup to suit the unique needs of your venue—whether it’s a lodge, B&B, or apartment. We specialize in venues of all sizes.
Great software to support my website booking system. Excellent support, help & guidance from initial purchase through to live integration with my website developers.
It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.
The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems.
Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language.
It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.
Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report.
It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them.
A few missing features in my opinion, such as a mobile app with cc processing for checking/out.
What I like most about the software is that its easy to use ,straight forward and with a strong focus on substantial direct cost savings.
For a first time user it is difficult to make your way around the program. Customer service can be rude at times.
System is user friendly, online support is efficient, top quality, helpful, patient and super friendly.
If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job.
But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her.
I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day.
Makes managing properties and rentals so much easier. Nice function for housekeeping and good integration with most booking websites.
Can be a bit confusing at times, mostly with the stock takes.
Prioritize real-user-identified key features according to your needs to find your best fit.
Cloudbeds
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