Cloudbeds vs Jurny: Which is a better fit?

Great software to support my website booking system. Excellent support, help & guidance from initial purchase through to live integration with my website developers.

It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems.

Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language.

It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.

Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report.

It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them.

Heath H

President

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.

My experience are very good because customer care work’s very fast and help a lot to resolve all my questions.

And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use.

KB is horrible with vague video guides with no audio, articles poorly written.

Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.

Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software.

One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests.

Security deposits were just complete shambles and in the entire 6 months haven't worked once. There were way too many issues to list them all but this is the worst company.