# Compare Vonage Business Communications vs GoTo Connect 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Vonage Business Communications and GoTo Connect based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/159047-163604/Vonage-Business-vs-GoTo-Connect

---

# Vonage Business Communications vs GoTo Connect Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Vonage Business CommunicationsGoTo Connect2/4 selected

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

Starting Price

$19.99/month

Value-for-Money

3.8

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [320 reviews](#user-reviews)

Positive

237

Neutral

55

Negative

28

[## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [668 reviews](#user-reviews)

Positive

604

Neutral

38

Negative

26

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,831 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Feature ratings

VoIP Connection

3.8

VoIP

3.3

Call Routing

3.9

Call Center Management

4.0

Call Recording

4.1

71%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.2

VoIP

\--

Call Routing

4.3

Call Center Management

4.6

Call Recording

4.7

User satisfaction

User satisfaction

4.0

User reviews[320](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.8

Customer support

3.7

User satisfaction

4.5

User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$19.99Other, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Best for

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

## User reviews

Pros & cons

OB

Olivia B.

Paralegal Assistant

> "I like that we are able to call our clients and have the number show up as our business number, while also having the..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014)

BM

Byron M.

owner

> "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

ID

Isaac D.

Load Management Supervisor

> "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

BM

Byron M.

owner

> "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

ID

Isaac D.

Load Management Supervisor

> "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile,..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

RB

Roy B.

Instructor

> "The sms feature has been down for months, having to jump back and forth between apps to call or text"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318)

BW

Bailey W.

Director of Recrutiment

> "We also appreciate the call quality and the mobile app as it makes everything far more efficient."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544)

DJ

Daniel J.

Sales Development Manager

> "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430)

ID

Isaac D.

Load Management Supervisor

> "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

OB

Olivia B.

Paralegal Assistant

> "The calls drop often and when that happens the app glitches."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014)

EH

Eddy H.

IT Support Engineer

> "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104)

DF

DONALD F.

AGENCY PRODUCER

> "Even after more than two weeks, we still have major unresolved problems."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879)

BW

Bailey W.

Director of Recrutiment

> "Having Vonage as a part of our daily routine really has improved our overall efficiency."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544)

VK

Viraj K.

Manager - PM

> "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743)

JS

Jacquie S.

Office Manager

> "Vonage was good for communication outside of the office with one main inbox"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984)

PM

Pippa M.

Knowledge and Training Coordinator

> "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910)

WL

Whitney L.

Business Owner

> "It’s easy to change bank accounts if need be without the hassle of plaid and micros."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299)

BM

Byron M.

owner

> "Hundreds of these messages lost."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

AY

Aaron Y.

Director of IT

> "The administration panel is far more intuitive than our previous provider."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849)

RC

Ray C.

Client Manager

> "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

SB

Stephanie B.

Office Manager

> "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956)

MJ

Mario J.

IT Manager

> "Customer service needs to have the option to speak to a person if the bot cannot help."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

VK

Viraj K.

Manager - PM

> "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743)

CD

Cyrus D.

Software Developer

> "A slightly high price for use and the non integration with the APIs"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388)

GR

Gonzalo R.

Lead instructor

> "It is great, and I love the app too easy to navigate and be on top of my messages."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713)

Donald F.

CEO

> "I signed up with Vonage to get better customer service with setup and I did not get it as promised. "

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

AY

Aaron Y.

Director of IT

> "The phone system has been extremely reliable over the last few years as well."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849)

Donald F.

CEO

> "They sent me an office phone that I couldn't use without an ethernet cable."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

VS

Vidushi S.

Healthcare Recruiter

> "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664)

DT

Darren T.

Content Creator

> "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968)

SK

Sid K.

Project Manager

> "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692)

LN

LACEY N.

COO

> "The set up was tricky, but I am no phone analytics expert."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655)

AH

Andrea H.

Front Office Supervisor

> "easy to use, the app is great, can always hear our patients"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359)

MJ

Mario J.

IT Manager

> "I spent months trying to get someone to help with my issue."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

ZB

Ziya B.

Advanced Systems Engineer

> "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173)

TS

Thad S.

Attorney

> "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124)

Mirza Abdul Ghafoor B.

Associate Recruitment Specialist

> "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885)

Donald F.

CEO

> "Customer service was difficult to get."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

BO

Barbara O.

Controller

> "Our call quality was always crystal clear and never dropped or missed a call."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430)

Thomas F.

System Engineer

> "They were also missing a lot of integration with third party applications"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

SB

Stephanie B.

Office Manager

> "Vonage Business Communication was great for our small business. "

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956)

Thomas F.

System Engineer

> "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

FK

Faraz K.

Recruitment Professional

> "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145)

RC

Ray C.

Client Manager

> "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

BW

Bob W.

Network engineer

> "Setting up Vonage is easy and straightforward and the customer service is top tier."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499)

TS

Thad S.

Attorney

> "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124)

Muteeba N.

Recruitment Specialist

> "Also, we can record calls as well which will help us in quality audit & control."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702)

IF

Iqra F.

Recruitment Specialist

> "You often get a lot of spam incoming calls."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113)

SM

Shelly M.

Administrator

> "The mobile app makes it simple to recieve all your work/office calls right on your mobile device."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376)

AC

Alex C.

Director of IT

> "users complained of bad call quality and drops."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890)

SK

Sid K.

Project Manager

> "Call management and messaging align with the latest design language for such phone systems."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692)

CL

Claudia L.

Human Resources Manager

> "Mybe it's me, but I cant find a way to set up a ringtone in my laptop"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779)

CD

Cyrus D.

Software Developer

> "Ease of connection, multitude of integrations and overall amazing reception"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388)

Bruce S.

Recruitment professional

> "There are some backend issues with Vonage which take some time to get resolved"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767)

Mirza S.

Software Tester

> "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878)

PS

Paulo S.

Diretor

> "They kept my money and didn't deliver the service on a technicality."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158)

Thomas F.

System Engineer

> "I hope they are able to integrate more with third party apps in the future and I might consider trying them again"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

HS

Hadi S.

Senior recruitment team lead

> "They don't answer the calls or respond timely."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097)

MM

Mary M.

manager

> "Vonage is good platform to be utilized for a business in office and working remotely."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416)

RC

Ray C.

Client Manager

> "Furthermore, the customer service provided by Vonage was far from satisfactory."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

MJ

Mario J.

IT Manager

> "The admin portal is very easy to manage."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

DB

Dan B.

business development

> "Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2863735)

AC

Alex C.

Director of IT

> "unified communication all in one app on desktop and mobile."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890)

ZH

Zach H.

Operations Manager

> "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048)

WB

Walter B.

Director of Sales

> "I would hands down recommend Vonage to clients and prospects"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4991732)

Santanu C.

Business Development Specialist

> "Sometimes the issue occurs with the support"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450)

IL

Ivan L.

Recruitment Specialist

> "We have integrated it into our ATS which makes our job a lot easier."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3810813)

RC

Ray C.

Client Manager

> "Worst customer service and sales team who promise and don't deliver."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

ZB

Ziya B.

Advanced Systems Engineer

> "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173)

Rick K.

Owner

> "We did not like their customer service."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506)

RS

Raza S.

Recruitment professional

> "I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3611252)

PS

Paul S.

Principal

> "The above problem has persisted for months."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162)

Rick K.

Owner

> "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506)

RC

Ray C.

Client Manager

> "In conclusion, my experience with Vonage has been nothing short of frustrating."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

NB

Nabeel B.

recruitment specialist

> "It is an alright tool, the reports it provides are good, however calling can be improved."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3576093)

PS

Paulo S.

Diretor

> "Customer service is a joke."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158)

RKM

Ramya Kaumudi M.

Talent Acquisition Manager

> "The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3367929)

VR

Verified Reviewer

Director

> "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131)

MR

Marina R.

Paralegal

> "Easy way to manage calls for a nonprofit."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4472802)

WM

Wanda M.

Senior Account Executive

> "I didn't like the fact that only an admin could change the password, if needed."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585)

[View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

LL

LaWanda L.

Concierge Representative

> "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107)

NB

Natacha B.

Psychotherapist

> "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

MH

Makaiya H.

Service and Construction Admin

> "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

VR

Verified Reviewer

Owner

> "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

VR

Verified Reviewer

IT Director

> "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

VR

Verified Reviewer

Owner

> "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767)

DT

Daniel T.

IT Engineer

> "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433)

IW

Ian W.

Undisclosed

> "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331)

VR

Verified Reviewer

Technician

> "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066)

MH

Makaiya H.

Service and Construction Admin

> "Also, many people do not listen to the whole prompt, they just choose the first name that is said."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394)

SC

Shane C.

owner-CEO

> "Their pricing structure is good."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

LB

Ledton B.

program manager

> "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490)

VR

Verified Reviewer

IT Director

> "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867)

VR

Verified Reviewer

IT Infrastructure Analyst

> "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it...."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

AN

Alex N.

Systems Analysis

> "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

VR

Verified Reviewer

Owner/Operator

> "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637)

MF

Michael F.

Network Administrator

> "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383)

JC

James C.

Project Manager

> "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210)

NB

Natacha B.

Psychotherapist

> "Overall, I enjoy using the platform; it’s convenient, easy to download and use."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572)

RB

Rachel B.

Proposal Review Director

> "The online portal for management, and the call queue information is very clunky and hard to navigate."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028)

DS

David S.

President

> "ALSO, the quality is ALWAYS perfect."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066)

VR

Verified Reviewer

IT Infrastructure Analyst

> "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347)

SC

Shane C.

owner-CEO

> "Ease of use with consolidated services."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532)

JW

Jenny W.

Office Manager

> "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838)

JA

Joan A.

program officer

> "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764)

CW

Chandler W.

Account manager

> "If a call is missed, it will oftentimes get stuck in the queue."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157)

AN

Alex N.

Systems Analysis

> "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907)

MH

Michelle H.

Office Manager

> "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245)

BA

Bianca A.

Accounting

> "It is useful when I need tech support for software."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

NS

Nichol S.

BDR

> "Sometimes there's a lag and bad connections."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

PP

Philip P.

Pharmacist

> "Troubleshooting the software can be difficult too."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920)

GM

Gavin M.

Pixel Inspiration

> "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662)

SM

Santiago M.

General doctor

> "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull"

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

Rahul P.

Software Software

> "It's one of the least buggy software out there when it comes to video and audio conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390)

SS

Stephen S.

Director of Special Projects

> "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939)

Chiara P.

Account Manager

> "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390)

Keith R.

Owner

> "The setup and learning curve is a bit tough and confusing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887)

CM

Chad M.

Assistant Manager

> "The app fits all of our needs so far and is very easy to work with."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666)

DH

Diana H.

Manager

> "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170)

CS

Chase S.

Outside Sales

> "GoTo offers good voice quality as well as video conferencing."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035)

Rahul P.

Software Software

> "The thing I dislike about the software is the lack of support."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886)

MR

Michael R.

Owner

> "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010)

MC

Monica C.

Lender

> "The customer service is the worse. Once you get onboard it goes down hill."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530)

BA

Bianca A.

Accounting

> "I also think it is very easy to use on both ends."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312)

VR

Verified Reviewer

CMOO

> "Needless to say, we will cancel our account immediately."

[See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607)

[View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

## User interface

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

4.04 (320)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

4.47 (668)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Vonage Business Communications

20/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/159047/Vonage-Business/#features)

GoTo Connect

Top features

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features)

### Recognition

No recognitions have been awarded to Vonage Business Communications

GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Vonage Business Communications

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

GoTo Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Vonage Business Communications

-   By Vonage
-   Located in United States
-   Founded in 2001

GoTo Connect

-   By GoTo
-   Located in United States
-   Founded in 2003

## Popular Comparisons

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

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[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

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Contact vendor for pricing

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$1.1/month

4.5

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4.4

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[View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

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4.1

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4.1

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[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,011)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Contact vendor for pricing

Price

$4/month

4.5

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

$19.99/month

Price

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4.1

Features

4.7

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159047-203084/Vonage-Business-vs-VoIP-ms)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Contact vendor for pricing

Price

$25/month

4.5

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$19.99/month

Price

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4.1

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/159047-242188/Vonage-Business-vs-RingCentral-MVP)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

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Contact vendor for pricing

Price

$14.99/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

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4.1

Features

4.3

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159047-159578/Vonage-Business-vs-CallHippo)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$19.99/month

Price

$350/year

4.1

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-159047/3CX-vs-Vonage-Business)

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Contact vendor for pricing

Price

$350/year

4.5

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)