# Compare Vonage Business Communications vs Zendesk Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zendesk Suite and Vonage Business Communications based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159047-164283/Vonage-Business-vs-Zendesk --- # Zendesk Suite vs Vonage Business Communications Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteVonage Business Communications2/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,071 reviews](#user-reviews) Positive 3,636 Neutral 317 Negative 118 [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Starting Price $19.99/month Value-for-Money 3.8 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [320 reviews](#user-reviews) Positive 237 Neutral 55 Negative 28 ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit Missing features Feature ratings Call Center Management 4.6 Dashboard 4.5 Call Logging 4.5 Call Recording 4.5 Call Tracking NA 60%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.0 Dashboard \-- Call Logging 4.1 Call Recording 4.1 Call Tracking NA User satisfaction User satisfaction 4.4 User reviews[4,071](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.0 User reviews[320](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.8 Customer support 3.7 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from $19.99Other, Per Month - Free version - Free trial Best for Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. Best for Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. ## User reviews Pros & cons PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) VR Verified Reviewer Onboarding > "The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6305827) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) TW Taylor W. Construction Engineering > "Using Zendesk allows for equal distribution of work when it comes to phone calls so that each agent is still able to continue their job with working on the support..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6292315) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents one..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) BR Busola R. Manager > "I love zendesk for its ability to keep a history of your communication with customers and its ability to easily send and receive emails back and forth" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6326931) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) Rudy B. Founder > "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) VR Verified Reviewer Systems Administrator > "An overall good experience which gives you several options/abilities to make resolving tickets seamless." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) CT Christian T. Senior staff engineer > "The only downside I found with Zendesk Suite is that setting up advanced features can be a bit complicated at first." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6306812) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) SG Shannon G. Administrative > "Having to log in again after a very short amount of inactivity is a pain." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6777576) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) TG Tim G. Customer Service Executive > "It also starts to get expensive when you move beyond the most basic plans." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) RP Rachel P. Office Manager > "There have been just a few times when I have had to wait for an extended period of time for a live agent to help with an issue." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6325636) SG Steven G. Production Supervisor > "So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6329222) Rudy B. Founder > "Lost all our data and help center content due to their rigid policies." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) RP Randy P. Account manager > "User management on admin side is quite tricky to get used to" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6808598) AC Alliant C. Support Manager > "It works well with many different channels and makes sure no customer message slips through." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) OB Olivia B. Paralegal Assistant > "I like that we are able to call our clients and have the number show up as our business number, while also having the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) BM Byron M. owner > "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) BM Byron M. owner > "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile,..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) RB Roy B. Instructor > "The sms feature has been down for months, having to jump back and forth between apps to call or text" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318) BW Bailey W. Director of Recrutiment > "We also appreciate the call quality and the mobile app as it makes everything far more efficient." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) RC Ray C. Client Manager > "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) ID Isaac D. Load Management Supervisor > "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) DJ Daniel J. Sales Development Manager > "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430) VS Vidushi S. Healthcare Recruiter > "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) OB Olivia B. Paralegal Assistant > "The calls drop often and when that happens the app glitches." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) EH Eddy H. IT Support Engineer > "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104) DF DONALD F. AGENCY PRODUCER > "Even after more than two weeks, we still have major unresolved problems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879) BW Bailey W. Director of Recrutiment > "Having Vonage as a part of our daily routine really has improved our overall efficiency." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) VK Viraj K. Manager - PM > "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) SK Sid K. Project Manager > "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices," [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) PM Pippa M. Knowledge and Training Coordinator > "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910) AY Aaron Y. Director of IT > "The administration panel is far more intuitive than our previous provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) BM Byron M. owner > "Hundreds of these messages lost." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) AY Aaron Y. Director of IT > "The phone system has been extremely reliable over the last few years as well." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) MJ Mario J. IT Manager > "Customer service needs to have the option to speak to a person if the bot cannot help." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) JS Jacquie S. Office Manager > "Vonage was good for communication outside of the office with one main inbox" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984) RC Ray C. Client Manager > "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) WL Whitney L. Business Owner > "It’s easy to change bank accounts if need be without the hassle of plaid and micros." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299) CD Cyrus D. Software Developer > "A slightly high price for use and the non integration with the APIs" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) ZB Ziya B. Advanced Systems Engineer > "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) Donald F. CEO > "I signed up with Vonage to get better customer service with setup and I did not get it as promised. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) SB Stephanie B. Office Manager > "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Donald F. CEO > "They sent me an office phone that I couldn't use without an ethernet cable." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) VK Viraj K. Manager - PM > "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) PS Paulo S. Diretor > "They kept my money and didn't deliver the service on a technicality." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) GR Gonzalo R. Lead instructor > "It is great, and I love the app too easy to navigate and be on top of my messages." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713) DT Darren T. Content Creator > "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968) SK Sid K. Project Manager > "Call management and messaging align with the latest design language for such phone systems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) RC Ray C. Client Manager > "Furthermore, the customer service provided by Vonage was far from satisfactory." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) Mirza S. Software Tester > "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878) LN LACEY N. COO > "The set up was tricky, but I am no phone analytics expert." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655) AH Andrea H. Front Office Supervisor > "easy to use, the app is great, can always hear our patients" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359) MJ Mario J. IT Manager > "I spent months trying to get someone to help with my issue." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) ZB Ziya B. Advanced Systems Engineer > "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) RC Ray C. Client Manager > "Worst customer service and sales team who promise and don't deliver." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) Mirza Abdul Ghafoor B. Associate Recruitment Specialist > "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885) TS Thad S. Attorney > "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) BO Barbara O. Controller > "Our call quality was always crystal clear and never dropped or missed a call." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430) Donald F. CEO > "Customer service was difficult to get." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) SB Stephanie B. Office Manager > "Vonage Business Communication was great for our small business. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Thomas F. System Engineer > "They were also missing a lot of integration with third party applications" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) FK Faraz K. Recruitment Professional > "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145) Thomas F. System Engineer > "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) BW Bob W. Network engineer > "Setting up Vonage is easy and straightforward and the customer service is top tier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499) TS Thad S. Attorney > "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) Muteeba N. Recruitment Specialist > "Also, we can record calls as well which will help us in quality audit & control." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702) RC Ray C. Client Manager > "In conclusion, my experience with Vonage has been nothing short of frustrating." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) SM Shelly M. Administrator > "The mobile app makes it simple to recieve all your work/office calls right on your mobile device." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376) PS Paulo S. Diretor > "Customer service is a joke." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) CD Cyrus D. Software Developer > "Ease of connection, multitude of integrations and overall amazing reception" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) VR Verified Reviewer Director > "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) Thomas F. System Engineer > "I hope they are able to integrate more with third party apps in the future and I might consider trying them again" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) IF Iqra F. Recruitment Specialist > "You often get a lot of spam incoming calls." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113) MM Mary M. manager > "Vonage is good platform to be utilized for a business in office and working remotely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416) AC Alex C. Director of IT > "users complained of bad call quality and drops." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) SK Sid K. Project Manager > "The interface is very easy to navigate and neat." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) WM Wanda M. Senior Account Executive > "I didn't like the fact that only an admin could change the password, if needed." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585) MJ Mario J. IT Manager > "The admin portal is very easy to manage." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) CL Claudia L. Human Resources Manager > "Mybe it's me, but I cant find a way to set up a ringtone in my laptop" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779) AC Alex C. Director of IT > "unified communication all in one app on desktop and mobile." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) Bruce S. Recruitment professional > "There are some backend issues with Vonage which take some time to get resolved" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767) VS Vidushi S. Healthcare Recruiter > "The interface of the software is easy to use." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) HS Hadi S. Senior recruitment team lead > "They don't answer the calls or respond timely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097) WB Walter B. Director of Sales > "I would hands down recommend Vonage to clients and prospects" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4991732) DB Dan B. business development > "Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2863735) IL Ivan L. Recruitment Specialist > "We have integrated it into our ATS which makes our job a lot easier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3810813) ZH Zach H. Operations Manager > "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048) RS Raza S. Recruitment professional > "I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3611252) Santanu C. Business Development Specialist > "Sometimes the issue occurs with the support" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450) VR Verified Reviewer Director > "We have had a great experience overall from the sales rep to the buying process to the customer service and install." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) Rick K. Owner > "We did not like their customer service." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) Rick K. Owner > "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) PS Paul S. Principal > "The above problem has persisted for months." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162) [View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) ## User interface 4.41 (4,071) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) 4.04 (320) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Zendesk Suite Top features 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164283/Zendesk/#features) Vonage Business Communications 20/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/159047/Vonage-Business/#features) ### Recognition No recognitions have been awarded to Zendesk Suite No recognitions have been awarded to Vonage Business Communications ### Deployment & support Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Vonage Business Communications Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 Vonage Business Communications - By Vonage - Located in United States - Founded in 2001 ## Popular Comparisons [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $39/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.99/month Price $29/month 4.1 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159047-169627/Vonage-Business-vs-RingOver) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $39/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19.99/month Price $25/month 4.1 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/159047-175788/Vonage-Business-vs-Nextiva) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $39/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $19.99/month Price $30/month 4.1 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159047-242188/Vonage-Business-vs-RingCentral-MVP) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $19.99/month Price $350/year 4.1 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-159047/3CX-vs-Vonage-Business) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs 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Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) $19.99/month Price $29/month 4.1 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-159047/JustCall-vs-Vonage-Business)