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Vonage Business Communications vs Microsoft Teams: Which is a better fit?

Updated on February 13th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,710 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
3.8
Mobile Access
4.3
Reporting & Statistics
NA
Call Routing
3.8
Call Recording
4.1
% Fit
Missing features
Feature ratings
Online Voice Transmission
4.8
Mobile Access
4.4
Reporting & Statistics
4.2
Call Routing
4.3
Call Recording
NA
User satisfaction
4.0
User reviews314
Ease of use
4.1
Functionality
4.1
Value for money
3.8
Customer support
3.7
4.5
User reviews9,843
Ease of use
4.4
Functionality
4.4
Value for money
4.4
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-b000b3fa-26ce-4f18-f536-08d97fb77695
Shawn B
IT Architect
5.0

Shawn B.: Hi, my name is Shawn, I'm an IT solutions architect, and I give a five for Vonage Business Solutions. For more videos like this and more reviews like this, click on the link below. So before using Vonage, we were using Cable Vision's homegrown system, I forget what the name was, but it would give you three or four lines, phone lines, and they would expect those phone lines to be tied down to phones, so if you ever moved from one location to the other, you'd have to call back and basically reprogram the phones. It wasn't working for us because our team was growing and a lot of the people would move around the office space and we would have to be on the phone somewhere very often, so that was one of the hurdles. One of the many reasons we went ahead with Vonage is because unlike traditional key line systems, where you would have to purchase a lot of the phone equipment and also the phone servers and put them in the back and then have somebody come in and build it and configure it, Vonage was in the cloud. So they will just ship you the phones, pre-programmed with your extension, with your name, and you could plug it anywhere in the network, just like a computer, and your phone would just be part of this internet PBX, so to speak. Initially, we never integrated or communicated with a voice-over IP service before, so the first time it was just a little, I would say, a little learning curve, but by the second or third phone, we just knew what had to be done and it was a breeze. And every time after that, we went up to about 11 phones or 11 extensions, and then after COVID, we scaled down to about six, but it was extremely easy. In fact, not only was it so great for us, we started selling Vonage Business Systems to a lot of our small business clients because we are in the IT space. So, very honestly, Vonage is a no-brainer. There isn't any upfront investment. There isn't a long turnover. I would suggest that anybody who is interested, whether it's a one man shop or a 50 man business, they could just pick up the phone, call Vonage and be they'll able to help them get a big company look, so it's really a no-brainer.

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video-9275d7d7-aa3c-463e-1e82-08dced758cf4
Rick N
Exec. Dir. Marketing and Technology
5.0

Rick: My name is Rick. I'm the executive director of Marketing and Technology for Chapel Hill Academy. I give Microsoft Teams a rating of 5 out of 5. Before Microsoft Teams, we didn't really have any sort of management software. We would just do things manually over email using on-device storage and using the phone to call people. We didn't really have an instant chat way to communicate with people instantly, or unified file storage or project management option. We chose Microsoft Teams because of its compatibility with the whole Microsoft ecosystem. We had been using Microsoft tools and apps previously, the Office Suite, OneDrive, or SkyDrive even before that, Outlook, et cetera. So it just seemed nice to have a unified experience and not have too many different systems that ended up being siloed, but something that's a unifying platform. Overall, it was a good experience getting started with Microsoft Teams. I will say as we continue to onboard new staff from time to time, it is a little bit of a learning curve, but Microsoft does provide some phenomenal resources to help get people started through their Microsoft Learn program and also through online videos that guide people to getting familiar with how to use Microsoft Teams. I would recommend for anyone considering Microsoft Teams, first of all, it's great. Definitely do it. But I think the key is just when you get started and onboarding, is to make sure you equip yourself with the proper training and understanding and organization of the platform, and then also carry that on to your team or staff so that everyone has a pleasant experience as they continue to grow and learn how to leverage and maximize teams to be more efficient.

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User interface
159047 video thumbnail}
1 Video
168668 video thumbnail}
1 Video
159047
2 screenshots
168668
4 screenshots

Vonage Business Communications

19/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Call Disposition
  • Call List Management
  • Call Queues
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Contact Database
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • Live Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
  • Voicemail Transcription
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • IVR
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Queue Management
  • SIP Trunking
  • Unified Communications
  • Voice Mail
See All features
Hide VoIP Software Features -

Microsoft Teams

19/44
Show VoIP Software Features +

Vonage Business Communications

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Vonage Business Communications
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Microsoft Teams
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vonage Business Communications
  • By Vonage
  • Located in United States
  • Founded in 2001
Microsoft Teams
  • By Microsoft
  • Located in United States
  • Founded in 1975
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