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Ooma Office vs Vonage Business Communications: Which is a better fit?

Updated on February 10th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,707 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
4.5
Mobile Access
4.7
Reporting & Statistics
NA
Call Routing
4.5
Call Recording
4.1
% Fit
Missing features
Feature ratings
Online Voice Transmission
3.8
Mobile Access
4.3
Reporting & Statistics
NA
Call Routing
3.8
Call Recording
4.1
User satisfaction
4.5
User reviews244
Ease of use
4.5
Functionality
4.5
Value for money
4.6
Customer support
4.4
4.0
User reviews314
Ease of use
4.1
Functionality
4.1
Value for money
3.8
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries.

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-1451a8a8-4600-4c01-d8c4-08d9776ed041
Joshua B
Research Content Writer
5.0

Joshua B.: My name is Josh. I am a private tutor and a freelance writer and editor, and I gave Ooma Office five stars. For more reviews like this click below. Before I was using Ooma office I was basically just using my cell phone, which as a private tutor, that's problematic because I don't want students to have my cell phone number. So it was really nice to have a professional phone line that parents could call. They could have a nice professional voice recording that gave them all kinds of menu options. It directed them where they needed to go and usually gave them enough information that some of them didn't even have to talk to me. They could just go book online and it was just really, really convenient. And I chose Ooma office because I did some research and just looking at their branding, their image, and the reviews that I saw about them. They had the best quality of phone calls. They had no interruptions. Pretty much every single thing that I needed for my business was checked off in terms of having a virtual secretary there to answer the cell phone. [inaudible 00:01:08] answered the phone. Having different options that the clients could choose from and then just very clear, consistent quality of the phone calls. And it was better than anything else that I had looked at. It was just very professional from the beginning. Getting started with Ooma office was super easy for me and that's coming from someone who's not good at technology or phone systems or internet at all, but literally all I had to do was just plug it in. The phone was wireless. The whole system was wireless. It worked in my office, it works at home. It worked on my cell phone and it was literally within minutes and the entire thing worked. It was just ... It was so unbelievably easy that I thought it was too good to be true to be honest. For anyone that's going to get Ooma office, I would say even if you are a sole proprietor or just one individual like myself, it's still super useful because you can give so much information to clients by using the virtual receptionist feature. And that really lets the clients know basic information like your address, your hours, how they can book an appointment online. So having those options for them upfront is definitely something that I would take advantage of because it also gives you a really professional image. So that, and there's so many other features as well that you can just explore on your own or with their customer service. And they're really helpful, 24/7 they will help you out to understand all those features and put them into good use.

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video-b000b3fa-26ce-4f18-f536-08d97fb77695
Shawn B
IT Architect
5.0

Shawn B.: Hi, my name is Shawn, I'm an IT solutions architect, and I give a five for Vonage Business Solutions. For more videos like this and more reviews like this, click on the link below. So before using Vonage, we were using Cable Vision's homegrown system, I forget what the name was, but it would give you three or four lines, phone lines, and they would expect those phone lines to be tied down to phones, so if you ever moved from one location to the other, you'd have to call back and basically reprogram the phones. It wasn't working for us because our team was growing and a lot of the people would move around the office space and we would have to be on the phone somewhere very often, so that was one of the hurdles. One of the many reasons we went ahead with Vonage is because unlike traditional key line systems, where you would have to purchase a lot of the phone equipment and also the phone servers and put them in the back and then have somebody come in and build it and configure it, Vonage was in the cloud. So they will just ship you the phones, pre-programmed with your extension, with your name, and you could plug it anywhere in the network, just like a computer, and your phone would just be part of this internet PBX, so to speak. Initially, we never integrated or communicated with a voice-over IP service before, so the first time it was just a little, I would say, a little learning curve, but by the second or third phone, we just knew what had to be done and it was a breeze. And every time after that, we went up to about 11 phones or 11 extensions, and then after COVID, we scaled down to about six, but it was extremely easy. In fact, not only was it so great for us, we started selling Vonage Business Systems to a lot of our small business clients because we are in the IT space. So, very honestly, Vonage is a no-brainer. There isn't any upfront investment. There isn't a long turnover. I would suggest that anybody who is interested, whether it's a one man shop or a 50 man business, they could just pick up the phone, call Vonage and be they'll able to help them get a big company look, so it's really a no-brainer.

How Capterra sources reviews
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User interface
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Ooma Office

Top Features
25/44
  • Activity Dashboard
  • Activity Tracking
  • API
  • Auto-Dialer
  • Call Queues
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Computer Telephony Integration
  • Contact Database
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
  • Access Controls/Permissions
  • Alerts/Notifications
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • Fax Management
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • SIP Trunking
  • SMS Messaging
  • Unified Communications
  • Video Conferencing
  • Voicemail Transcription
See All features
Hide VoIP Software Features -

Vonage Business Communications

19/44
Show VoIP Software Features +
Ooma Office
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vonage Business Communications
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ooma Office
  • By Ooma
  • Located in United States
  • Founded in 2004
Vonage Business Communications
  • By Vonage
  • Located in United States
  • Founded in 2001
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