# Compare Vonage Business Communications vs Aircall 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Vonage Business Communications and Aircall based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/159047-184709/Vonage-Business-vs-Aircall

---

# Vonage Business Communications vs Aircall Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Vonage Business CommunicationsAircall2/4 selected

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

[## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

Starting Price

$19.99/month

Value-for-Money

3.8

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [320 reviews](#user-reviews)

Positive

237

Neutral

55

Negative

28

[## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting Price

$40.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.5

Customer Service

4.1

Reviews Sentiment

Based on [459 reviews](#user-reviews)

Positive

382

Neutral

40

Negative

37

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## Summary

* * *

Key features rated by users

Features selected based on 3,831 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Feature ratings

VoIP Connection

3.8

VoIP

3.3

Call Routing

3.9

Call Center Management

4.0

Call Recording

4.1

71%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.3

VoIP

\--

Call Routing

4.1

Call Center Management

4.2

Call Recording

4.5

User satisfaction

User satisfaction

4.0

User reviews[320](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.8

Customer support

3.7

User satisfaction

4.2

User reviews[459](https://www.capterra.com/p/184709/Aircall/reviews/)

Ease of use

4.5

Functionality

4.1

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

$19.99Other, Per Month

-   Free version
-   Free trial

Price starts from

$40Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Best for

Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies.

## User reviews

Pros & cons

OB

Olivia B.

Paralegal Assistant

> "I like that we are able to call our clients and have the number show up as our business number, while also having the..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014)

BM

Byron M.

owner

> "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

ID

Isaac D.

Load Management Supervisor

> "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

BM

Byron M.

owner

> "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

ID

Isaac D.

Load Management Supervisor

> "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile,..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

RB

Roy B.

Instructor

> "The sms feature has been down for months, having to jump back and forth between apps to call or text"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318)

BW

Bailey W.

Director of Recrutiment

> "We also appreciate the call quality and the mobile app as it makes everything far more efficient."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544)

DJ

Daniel J.

Sales Development Manager

> "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430)

ID

Isaac D.

Load Management Supervisor

> "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512)

OB

Olivia B.

Paralegal Assistant

> "The calls drop often and when that happens the app glitches."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014)

EH

Eddy H.

IT Support Engineer

> "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104)

DF

DONALD F.

AGENCY PRODUCER

> "Even after more than two weeks, we still have major unresolved problems."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879)

BW

Bailey W.

Director of Recrutiment

> "Having Vonage as a part of our daily routine really has improved our overall efficiency."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544)

VK

Viraj K.

Manager - PM

> "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743)

JS

Jacquie S.

Office Manager

> "Vonage was good for communication outside of the office with one main inbox"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984)

PM

Pippa M.

Knowledge and Training Coordinator

> "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910)

WL

Whitney L.

Business Owner

> "It’s easy to change bank accounts if need be without the hassle of plaid and micros."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299)

BM

Byron M.

owner

> "Hundreds of these messages lost."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037)

AY

Aaron Y.

Director of IT

> "The administration panel is far more intuitive than our previous provider."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849)

RC

Ray C.

Client Manager

> "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

SB

Stephanie B.

Office Manager

> "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956)

MJ

Mario J.

IT Manager

> "Customer service needs to have the option to speak to a person if the bot cannot help."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

VK

Viraj K.

Manager - PM

> "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743)

CD

Cyrus D.

Software Developer

> "A slightly high price for use and the non integration with the APIs"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388)

GR

Gonzalo R.

Lead instructor

> "It is great, and I love the app too easy to navigate and be on top of my messages."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713)

Donald F.

CEO

> "I signed up with Vonage to get better customer service with setup and I did not get it as promised. "

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

AY

Aaron Y.

Director of IT

> "The phone system has been extremely reliable over the last few years as well."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849)

Donald F.

CEO

> "They sent me an office phone that I couldn't use without an ethernet cable."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

VS

Vidushi S.

Healthcare Recruiter

> "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664)

DT

Darren T.

Content Creator

> "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968)

SK

Sid K.

Project Manager

> "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692)

LN

LACEY N.

COO

> "The set up was tricky, but I am no phone analytics expert."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655)

AH

Andrea H.

Front Office Supervisor

> "easy to use, the app is great, can always hear our patients"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359)

MJ

Mario J.

IT Manager

> "I spent months trying to get someone to help with my issue."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

ZB

Ziya B.

Advanced Systems Engineer

> "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173)

TS

Thad S.

Attorney

> "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124)

Mirza Abdul Ghafoor B.

Associate Recruitment Specialist

> "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885)

Donald F.

CEO

> "Customer service was difficult to get."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220)

BO

Barbara O.

Controller

> "Our call quality was always crystal clear and never dropped or missed a call."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430)

Thomas F.

System Engineer

> "They were also missing a lot of integration with third party applications"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

SB

Stephanie B.

Office Manager

> "Vonage Business Communication was great for our small business. "

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956)

Thomas F.

System Engineer

> "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

FK

Faraz K.

Recruitment Professional

> "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145)

RC

Ray C.

Client Manager

> "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

BW

Bob W.

Network engineer

> "Setting up Vonage is easy and straightforward and the customer service is top tier."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499)

TS

Thad S.

Attorney

> "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124)

Muteeba N.

Recruitment Specialist

> "Also, we can record calls as well which will help us in quality audit & control."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702)

IF

Iqra F.

Recruitment Specialist

> "You often get a lot of spam incoming calls."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113)

SM

Shelly M.

Administrator

> "The mobile app makes it simple to recieve all your work/office calls right on your mobile device."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376)

AC

Alex C.

Director of IT

> "users complained of bad call quality and drops."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890)

SK

Sid K.

Project Manager

> "Call management and messaging align with the latest design language for such phone systems."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692)

CL

Claudia L.

Human Resources Manager

> "Mybe it's me, but I cant find a way to set up a ringtone in my laptop"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779)

CD

Cyrus D.

Software Developer

> "Ease of connection, multitude of integrations and overall amazing reception"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388)

Bruce S.

Recruitment professional

> "There are some backend issues with Vonage which take some time to get resolved"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767)

Mirza S.

Software Tester

> "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878)

PS

Paulo S.

Diretor

> "They kept my money and didn't deliver the service on a technicality."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158)

Thomas F.

System Engineer

> "I hope they are able to integrate more with third party apps in the future and I might consider trying them again"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348)

HS

Hadi S.

Senior recruitment team lead

> "They don't answer the calls or respond timely."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097)

MM

Mary M.

manager

> "Vonage is good platform to be utilized for a business in office and working remotely."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416)

RC

Ray C.

Client Manager

> "Furthermore, the customer service provided by Vonage was far from satisfactory."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

MJ

Mario J.

IT Manager

> "The admin portal is very easy to manage."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922)

DB

Dan B.

business development

> "Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2863735)

AC

Alex C.

Director of IT

> "unified communication all in one app on desktop and mobile."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890)

ZH

Zach H.

Operations Manager

> "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048)

WB

Walter B.

Director of Sales

> "I would hands down recommend Vonage to clients and prospects"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4991732)

Santanu C.

Business Development Specialist

> "Sometimes the issue occurs with the support"

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450)

IL

Ivan L.

Recruitment Specialist

> "We have integrated it into our ATS which makes our job a lot easier."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3810813)

RC

Ray C.

Client Manager

> "Worst customer service and sales team who promise and don't deliver."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

ZB

Ziya B.

Advanced Systems Engineer

> "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173)

Rick K.

Owner

> "We did not like their customer service."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506)

RS

Raza S.

Recruitment professional

> "I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3611252)

PS

Paul S.

Principal

> "The above problem has persisted for months."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162)

Rick K.

Owner

> "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506)

RC

Ray C.

Client Manager

> "In conclusion, my experience with Vonage has been nothing short of frustrating."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146)

NB

Nabeel B.

recruitment specialist

> "It is an alright tool, the reports it provides are good, however calling can be improved."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3576093)

PS

Paulo S.

Diretor

> "Customer service is a joke."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158)

RKM

Ramya Kaumudi M.

Talent Acquisition Manager

> "The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3367929)

VR

Verified Reviewer

Director

> "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131)

MR

Marina R.

Paralegal

> "Easy way to manage calls for a nonprofit."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4472802)

WM

Wanda M.

Senior Account Executive

> "I didn't like the fact that only an admin could change the password, if needed."

[See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585)

[View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

CB

Christoph B.

COO

> "Satisfied with the current solution - especially around the stable performance and the quality management functionalities..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129)

VR

Verified Reviewer

Customer Experience Supervisor

> "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335)

TP

Travis P.

IT Manager

> "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032)

Eric N.

BDR

> "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575)

JM

Joseph M.

Customer Concierge

> "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

SS

Sophie S.

Operations Manager

> "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

Eric N.

BDR

> "I could power through 100 calls a lot faster than when I used my CRM native calling."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575)

BM

Brian M.

Founder

> "Pipedrive integration not as advertised."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752)

VR

Verified Reviewer

Customer Experience Supervisor

> "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335)

Hillel G.

Director of Implementation

> "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826)

MS

Marvin S.

Lead product development

> "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967)

FQ

Facundo Q.

Chief Executive Officer

> "Churning costs an absurd amount of money."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160)

MS

Marvin S.

Lead product development

> "We were also easily able to integrate some api calls from our proprietary software to start and read calls."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967)

SS

Sophie S.

Operations Manager

> "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

BM

Brian M.

Founder

> "Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752)

Simon F.

Arborist

> "Sometimes call quality is poor if my connection is not perfect."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936)

LH

Lucien H.

VP of GTM

> "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

FQ

Facundo Q.

Chief Executive Officer

> "Terrible service."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160)

JM

Joseph M.

Customer Concierge

> "Authentication and login is is very secured only the user can use their credentials."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

YG

Yoni G.

Director of Customer Success

> "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329)

JM

Joseph M.

Customer Concierge

> "Easy to make outbound and inbound and outbound calls due to the user-friendly interface."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

HW

Hagard W.

Director

> "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

HW

Hagard W.

Director

> "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

AQ

Anthony Q.

Customer Support Specialist

> "I was constantly having issues with using Aircall."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627)

MD

Melanie D.

Regional Director

> "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053)

AN

Andrew N.

Manager

> "Not to mention the steep price tag."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227)

SS

Sophie S.

Operations Manager

> "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726)

EL

Elliot L.

General Manager

> "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169)

AM

Aleksandra M.

Customer Success Manager

> "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466)

Aman K.

Researcher

> "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

AP

Alex P.

Course Advisor

> "Particularly useful when using click to dial and VOIP dialling."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724)

SP

Simon P.

Owner Director

> "Horrible Communication for a premium price"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111)

YG

Yoel G.

Sales Manager

> "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like about the Aircall was their login system."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322)

VR

Verified Reviewer

Owner

> "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866)

TM

Tarique M.

Hiring Associate

> "I deal with different Clients, and the tool has no option to sort the text as it does on calls"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736)

VE

Victor E.

Operations core

> "This software tool is highly accurate and user-friendly."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753)

AG

Alex G.

CEO

> "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840)

Heather T.

online store owner

> "so if you're a remote employee its perfect It .Includes"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792)

HW

Hagard W.

Director

> "we emailed them several times on this issue, but they chose not to reply us."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

JM

Joseph M.

Customer Concierge

> "All features needed are readily available."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

VR

Verified Reviewer

Care Advocate (Inside Sales)

> "Wildly inconsistent connectivity."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298)

VR

Verified Reviewer

Care Advocate (Inside Sales)

> "It integrates with our existing tech stack and helps sync info between Front and Salesforce."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298)

JS

Jessica S.

Customer Experience Manager

> "From a reporting perspective it lags."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954)

RM

Remco M.

RevOps Specialist

> "Ease of integrating with systems such as HubSpot and Salesforce."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537)

FB

FRANCOIS B.

Digital project

> "Some software bugs"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933)

LH

Lucien H.

VP of GTM

> "The integration with Hubspot is absolutely crucial."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

CL

Cory L.

CEO

> "Nothing they said was true, they just say it to have you sign a contract."

[See full review](https://www.capterra.com/p/184709/Aircall/#GetApp___4815906)

LH

Lucien H.

VP of GTM

> "The integration with Hubspot is fantastic."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066)

LS

Lijana S.

Team Lead

> "The only feature I am missing is more flexibility on recordings. As my team works using the same phone number, there is no..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2845381)

SE

Sean E.

Client Services Manager

> "Integrates well with other software."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369)

QU

Quentin U.

AE

> "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986)

AQ

Anthony Q.

Customer Support Specialist

> "The Aircall user interface was very simple and pleasing to look at."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627)

Ram V.

Senior Account Executive

> "Prospects have complained that they see a local number from a different country when we make calls to them."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3915074)

LnW

Laurène W.

Head of Customer Success

> "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966)

TM

Tarique M.

Hiring Associate

> "The message section is not at all helpful in sorting the text."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736)

KH

Kelly H.

Customer Success Manager

> "Easy to use, seems to be a good connection."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6833753)

TB

Thoma B.

Manager

> "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647)

JM

Joseph M.

Customer Concierge

> "It is also very easy to use."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

CC

Caitlin C.

Marketing

> "Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506)

VR

Verified Reviewer

Software Engineer

> "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369)

AB

Amaryllis B.

Enrollment Team Lead

> "The first week we had the service there was an outage that took around 3-4 hrs to get resolved."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906)

JM

Joseph M.

Customer Concierge

> "Aircall is very easy to use and is very user friendly."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838)

LAC

Luis Adel C.

Project Manager

> "They tried to force us to pay a forced year of the product, even though we never signed for this."

[See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101)

Aman K.

Researcher

> "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

KC

Kassandra C.

Administrative Officer

> "There are still glitches with the mobile app."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707)

VP

Victoria P.

Business partner

> "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337)

HW

Hagard W.

Director

> "Very disappointed with their services, will NEVER use again"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503)

SL

Shannon L.

Customer Operations Manager

> "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785)

Sergi M.

Techinal Program Manager

> "Is a bit expensive if you compare to a normal phone network"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849)

Aman K.

Researcher

> "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

DB

Daniel B.

CEO

> "If you want to switch to a different provider, they will make you go through hell."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699)

RD

Rahul D.

CRM & Digital campaign manager

> "It's really well organized call center platform, had capability to handle any type of customer service"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4973774)

Vince D.

Owner

> "Everything, especially their billing and customer service."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922)

SP

Simon P.

Owner Director

> "Good phone system and set up is easy but thats where it stops"

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111)

MF

Michael F.

CRM

> "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631)

ZB

Ziya B.

Advanced Systems Engineer

> "Aircall has positively impacted our team's communication, integrating well with other business tools."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4793893)

JG

Jonny G.

Sr. Customer Experience Manager

> "We experience technology issues at least once a week."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3817686)

Aman K.

Researcher

> "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911)

CC

Caitlin C.

Marketing

> "There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it..."

[See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506)

[View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/)

## User interface

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

4.04 (320)

4.22 (459)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Vonage Business Communications

20/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/159047/Vonage-Business/#features)

Aircall

Top features

34/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/184709/Aircall/#features)

### Recognition

No recognitions have been awarded to Vonage Business Communications

Aircall is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Vonage Business Communications

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Aircall

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Vonage Business Communications

-   By Vonage
-   Located in United States
-   Founded in 2001

Aircall

-   By Aircall
-   Located in United States
-   Founded in 2014

## Popular Comparisons

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vs

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[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

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[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

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[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

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