--- title: "Compare Vonage Business Communications vs VoIP.ms 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Vonage Business Communications and VoIP.ms based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/159047-203084/Vonage-Business-vs-VoIP-ms" page_type: "comparison" language: "en" --- # Vonage Business Communications vs VoIP.ms Features and Cost Comparison Last updated September 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Vonage Business CommunicationsVoIP.ms2/4 selected [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Starting Price $19.99/month Value-for-Money 3.8 Functionality 4 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [321 reviews](#user-reviews) Positive 237 Neutral 56 Negative 28 [## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting Price $1.10/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.4 Customer Service 4.8 Reviews Sentiment Based on [698 reviews](#user-reviews) Positive 678 Neutral 14 Negative 6 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### Wildix 4.7 (209) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Genesys Cloud CX 4.3 (269) * * * Starting Price $75.00 Per User,Per Month Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,489 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Missing features Feature ratings API NA Call Routing 3.9 Chat/Messaging 3.4 Call Transfer 4.2 Call Recording 4.1 65%Fit Missing features Not enough reviews Feature ratings API \-- Call Routing 4.7 Chat/Messaging NA Call Transfer 4.4 Call Recording 4.8 User satisfaction User satisfaction 4.0 User reviews[321](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Ease of use 4.1 Functionality 4.0 Value for money 3.8 Customer support 3.7 User satisfaction 4.8 User reviews[698](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Ease of use 4.4 Functionality 4.7 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $19.99Other, Per Month - Free version - Free trial Price starts from $1.10Other, Per Month - Free version - Free trial Best for Best for Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. Best for Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a good, affordable, and reliable home phone service. ## User reviews Pros & cons OB Olivia B. Paralegal Assistant > "I like that we are able to call our clients and have the number show up as our business number, while also having the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) BM Byron M. owner > "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) EH Eddy H. IT Support Engineer > "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104) BM Byron M. owner > "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) MW Melissa W. Hospital Administrator > "I'd say our experience was lacking at best, we didn't have adequate support and had many dropped calls." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___7176154) ID Isaac D. Load Management Supervisor > "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) RB Roy B. Instructor > "The sms feature has been down for months, having to jump back and forth between apps to call or text" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318) BW Bailey W. Director of Recrutiment > "We also appreciate the call quality and the mobile app as it makes everything far more efficient." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) DJ Daniel J. Sales Development Manager > "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430) ID Isaac D. Load Management Supervisor > "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) OB Olivia B. Paralegal Assistant > "The calls drop often and when that happens the app glitches." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) WL Whitney L. Business Owner > "It’s easy to change bank accounts if need be without the hassle of plaid and micros." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299) DF DONALD F. AGENCY PRODUCER > "Even after more than two weeks, we still have major unresolved problems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879) BW Bailey W. Director of Recrutiment > "Having Vonage as a part of our daily routine really has improved our overall efficiency." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) BM Byron M. owner > "Hundreds of these messages lost." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) AY Aaron Y. Director of IT > "The administration panel is far more intuitive than our previous provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) RC Ray C. Client Manager > "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) SB Stephanie B. Office Manager > "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit),..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Donald F. CEO > "I signed up with Vonage to get better customer service with setup and I did not get it as promised. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) GR Gonzalo R. Lead instructor > "It is great, and I love the app too easy to navigate and be on top of my messages." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713) Donald F. CEO > "They sent me an office phone that I couldn't use without an ethernet cable." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) AY Aaron Y. Director of IT > "The phone system has been extremely reliable over the last few years as well." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) DT Darren T. Content Creator > "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968) VS Vidushi S. Healthcare Recruiter > "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) VK Viraj K. Manager - PM > "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) SK Sid K. Project Manager > "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices," [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) LN LACEY N. COO > "The set up was tricky, but I am no phone analytics expert." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655) JS Jacquie S. Office Manager > "Vonage was good for communication outside of the office with one main inbox" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984) PM Pippa M. Knowledge and Training Coordinator > "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910) AH Andrea H. Front Office Supervisor > "easy to use, the app is great, can always hear our patients" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359) TS Thad S. Attorney > "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) ZB Ziya B. Advanced Systems Engineer > "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) MJ Mario J. IT Manager > "Customer service needs to have the option to speak to a person if the bot cannot help." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) Mirza Abdul Ghafoor B. Associate Recruitment Specialist > "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885) Donald F. CEO > "Customer service was difficult to get." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) BO Barbara O. Controller > "Our call quality was always crystal clear and never dropped or missed a call." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430) Thomas F. System Engineer > "They were also missing a lot of integration with third party applications" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) SB Stephanie B. Office Manager > "Vonage Business Communication was great for our small business. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Thomas F. System Engineer > "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) BW Bob W. Network engineer > "Setting up Vonage is easy and straightforward and the customer service is top tier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499) RC Ray C. Client Manager > "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) Muteeba N. Recruitment Specialist > "Also, we can record calls as well which will help us in quality audit & control." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702) CD Cyrus D. Software Developer > "A slightly high price for use and the non integration with the APIs" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) VK Viraj K. Manager - PM > "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) TS Thad S. Attorney > "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) SM Shelly M. Administrator > "The mobile app makes it simple to recieve all your work/office calls right on your mobile device." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376) IF Iqra F. Recruitment Specialist > "You often get a lot of spam incoming calls." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113) SK Sid K. Project Manager > "Call management and messaging align with the latest design language for such phone systems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) AC Alex C. Director of IT > "users complained of bad call quality and drops." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) Mirza S. Software Tester > "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878) CL Claudia L. Human Resources Manager > "Mybe it's me, but I cant find a way to set up a ringtone in my laptop" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779) Thomas F. System Engineer > "I hope they are able to integrate more with third party apps in the future and I might consider trying them again" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) PS Paulo S. Diretor > "They kept my money and didn't deliver the service on a technicality." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) MM Mary M. manager > "Vonage is good platform to be utilized for a business in office and working remotely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416) RC Ray C. Client Manager > "Furthermore, the customer service provided by Vonage was far from satisfactory." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) AC Alex C. Director of IT > "unified communication all in one app on desktop and mobile." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) ZH Zach H. Operations Manager > "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048) ZB Ziya B. Advanced Systems Engineer > "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) Santanu C. Business Development Specialist > "Sometimes the issue occurs with the support" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450) Rick K. Owner > "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) MJ Mario J. IT Manager > "I spent months trying to get someone to help with my issue." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) RKM Ramya Kaumudi M. Talent Acquisition Manager > "The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3367929) RC Ray C. Client Manager > "Worst customer service and sales team who promise and don't deliver." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) FK Faraz K. Recruitment Professional > "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145) Rick K. Owner > "We did not like their customer service." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) MR Marina R. Paralegal > "Easy way to manage calls for a nonprofit." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4472802) PS Paul S. Principal > "The above problem has persisted for months." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162) SJ Sahil J. Recruitment Professional > "It is also easily accessible on smartphones." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4197124) RC Ray C. Client Manager > "In conclusion, my experience with Vonage has been nothing short of frustrating." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) MV Michel V. Clinical Research Coordinator > "It is an integrated platform that allows you to manage calls, voicemail, SMS and faxes all in one place." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___2682087) PS Paulo S. Diretor > "Customer service is a joke." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) VR Verified Reviewer Cyber analyst > "It has a excellent quality of voice and connectivity" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4377402) VR Verified Reviewer Director > "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) CL Claudia L. Human Resources Manager > "Communication with other staff members is easier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779) WM Wanda M. Senior Account Executive > "I didn't like the fact that only an admin could change the password, if needed." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585) CD Cyrus D. Software Developer > "Ease of connection, multitude of integrations and overall amazing reception" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) Bruce S. Recruitment professional > "There are some backend issues with Vonage which take some time to get resolved" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767) AH Alaina H. Front Desk Coordinator > "Vonage is extremely helpful in our day-to-day operations because we can quickly pull up numbers and copy them over onto..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2640960) HS Hadi S. Senior recruitment team lead > "They don't answer the calls or respond timely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097) ID Isaac D. Load Management Supervisor > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) DJ Daniel J. Sales Development Manager > "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430) AY Aaron Y. Director of IT > "The administration panel is far more intuitive than our previous provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) Thomas F. System Engineer > "They were also missing a lot of integration with third party applications" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) GR Gonzalo R. Lead instructor > "It is great, and I love the app too easy to navigate and be on top of my messages." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713) Santanu C. Business Development Specialist > "Sometimes the issue occurs with the support" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450) SL Susan L. Executive Property Manager > "The end-users at our office have successfully learned how to navigate the handsets and the online dashboards." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___2672057) JC John C. Attorney > "I had to use tech support a couple of times." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2836185) [View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) RZ Roberto Z. SEO > "I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131) Caleb B. Founder > "Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016) JS Jonathan S. Principal > "voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328) RZ Roberto Z. SEO > "here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning,..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131) JS Jonathan S. Principal > "What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328) JR Jeff R. Owner > "Unresolved issues with SMS capabilities on main DID numbers" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6543845) Caleb B. Founder > "Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016) DD Dennis D. Owner > "Their documentation is often a bit lacking or out of date." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780) RZ Roberto Z. SEO > "What I liked most about VoIP.ms is its reliability and flexibility." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131) BH Billy H. Student > "I was disappointed to find the international numbers didn’t come with “local” call rates - I am a UK customer and would’ve liked to purchase a..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989563) Dave W. CEO > "VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990491) JL John L. Owner > "I cancelled the account and will stick with my current VOIP provider Ubiquiti" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#SoftwareAdvice___6223922) MY Michael Y. Mechanical Designer > "VoIP.ms has considerably lowered my phone bill compared with other services, while offering a multitude of useful features to help optimize my..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880) KG Karl G. Director of Information Systems > "This means you need to keep track of the last date you did this or the invoice may not reconcile with your card statement." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989169) DD Dennis D. Owner > "I like how easy it is to procure a new DID / Local Number." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780) MB Michael B. Founder > "did's and accounts don't appear to be standard menu options, therefore, I struggle with being able to choose anything under these menu options..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989158) Randal B. Principal Consultant > "In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102) DZ David Z. CEO > "Make this requirement known early in the process so people don't become frustrated when they think all the steps have been completed, but they..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228) HF Hunter F. Proprietor > "VoIP.ms gives you power tools and "just enough" customizable features to deploy unique solutions for your customers, but you don't have to..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387) RP Ryan P. Owner > "Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989279) Randal B. Principal Consultant > "Like me, you'll be amazed at the range of features you get for the vastly reduced price when comparing the service to that of a traditional..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102) EP Elizabeth P. VP > "VOIP.ms is certainly not the most technical of providers - there's no coding or anything to do and most things are set with radio buttons." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991958) Anthony W. Owner > "It is a relatively inexpensive backup system for outgoing calls as well as providing a custom number for specific phone users and clients" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989345) RE Ryk E. CEO > "We have had some difficulties in matching inbound services on end points with the right servers." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989971) Cameron D. Digital Marketing Manager > "The first thing that drew me to VoIP.ms was the customization and ability to not spend a ton of money on a phone system for myself or my..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989060) MH Marin H. Owner > "The website can be a bit confusing to navigate if you're only using a few features VoIP.ms offers." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989174) RT Ryan T. Head Of Integrated Search & Data Performance > "VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991517) BF Brendan F. Director of Business Development > "The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990000) MD Michael D. President > "VoIP.ms lets you set up a sophisticated phone system at a low cost with way more flexibility that you can get with other offerings." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990318) DC David C. System Engineer > "The only issue we had was due to a DOS attack on their DNS that left our lines unavailable." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989302) DV Dave V. IT Manager > "As an added bonus, I've essentially stopped all junk phone calls with a mixture of a call routing rule and an IVR.You can basically do..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989652) PL Peter L. Chief cook & bottle washer > "The SMS/MMS service can not receive messages from certain providers/numbers. " [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991390) RZ Roberto Z. SEO > "My experience with VoIP.ms has been smooth and reliable." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131) DC David C. President > "I am annoyed at their billing in US dollars as I get hit with excessive bank charges having no US$ account myself." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989095) KG Kevin G. Owner > "Its the best support experience I have ever had with a carrier" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6647342) JV Jocelyn V. President/Owner > "During that time SIP disconnects and phones cannot make or receive calls." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4599953) RM Rob M. VP, Systems > "Setup was quick and easy with instructions provided for most VoIP gateways, with many trunking locations to ensure low latency and jitter free..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990123) MY Michael Y. Mechanical Designer > "The website can be a little tricky to navigate due to the number of options and features." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880) CR Corey R. Energy Manager > "I switched from expensive big telephone company service and I get so many more features and capabilities for literally pennies on the dollar..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989166) JL Jonathan L. Administrator > "With tha ata configuration, it can’t be use be everyone, user’s need a minimal understanding on sip phone" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4997776) David P. Director > "The advantages are the interconnect information, and loop back IVR test functions, feature codes." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990132) NR Nigel R. CEO > "Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for many years previously. " [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4900914) VR Verified Reviewer Broker > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989361) JD Jonathan D. IT > "The billing method in USD are difficult to convert in CAD billing Taxes" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989115) PM Paul M. Senior System Administrator > "The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989444) DZ David Z. CEO > "The most difficult part of the service is the initial setup - i.e. creating your account." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228) HF Hunter F. Proprietor > "I would say VoIP.ms is the perfect service for a somewhat-experienced consultant or employee to deploy a customized VoIP solution for their..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387) VR Verified Reviewer home user > "Perhaps what few difficulties I have are due to connectivity issues, and not VoIP.ms' service." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990250) CL Constantine L. President > "It is reliable, inexpensive and the voice mail allows me to filter unlimited unwanted calls." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989094) EV Eric V. CEO > "There was a DDOS attack few months ago where we had zero service for 3-4 Days." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989719) Randal B. Principal Consultant > "I've saved myself, my clients, friends, and family dozens of dollars a month and hundreds of dollars a year by switching them to voip.ms over..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102) RB Richard B. Owner > "I needed a phone and didn't want to pay for a hardline just for phone service." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989454) AH Andrew H. Technology Consultant > "They experienced stability issues for a period and I ended up switching to a competitor, but came back to VoIP.ms once their reliability..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989083) EB Erik B. owner > "not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989588) VR Verified Reviewer Founder > "There are tutorials and a wiki on their website, and I've found knowledgeable users on 3rd party websites who are willing to help or give..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021) VR Verified Reviewer CEO > "The user interface does not look good, modern and is not well designed." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989729) ML Mitch L. Executive Pastor > "In fact most changes we need to make will take only a few minutes, which makes the management of our phone system very simple and painless." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4835011) ML Marjorie L. Coordinator > "The messaging system could be improved , we don’t use that feature very often" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989478) AH Alexander H. General Director > "MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989795) VC Vincent C. Senior Technical Level Designer > "You might loose service if you have a power outage if you don’t plug all your device (modem, router and voip adapter) on a battery powered UPS." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___3764639) ES Enrique S. Owner > "Call routing flexibility, allows me to properly handle incoming calls." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989160) SC Satish C. VP > "The configuration documentation is difficult to follow for non-technical folks." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990030) JC Jozo C. Architect > "Migrating our regular phones to VoIP.ms was an easy process and it took a lot less time than expected. Since then we've started to use..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989472) EC Evgeny C. Founder > "The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls,..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___3177448) VR Verified Reviewer Founder > "They have loads of features and functionalities, and also provide an API to interact with their services." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021) GB Guy B. consultant > "the service was interrupted for a few days following a denial of Service Attack" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989296) JD James D. Regional Director > "The price is great, but what I really like is their tech support to help configure the phone line as well at port it from the phone company." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989114) SW Shawn W. N/A > "Not applicable switching was easy, on the other hand this 40 character minimum for this survey was not great" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989263) JC Janet C. Bookkeeper > "They ported my old landline for free and had tons of options to customize its use. " [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4599967) MD Michel D. Network specialist > "Intermittent Call interruptions or calls degraded" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990078) PW Patrick W. Owner/Managing Member > "We use a mix of hard IP phones (used Ciscos) and Zoiper on our Android devices. And the cost is fantastic! " [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4830455) VR Verified Reviewer Telephone Administrator > "It shouldn't have to be so hard to reconfigure your lines." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989161) PG Paul G. Animation Director > "The voice quality of the calls is extremely good." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6032660) DC Devin C. President > "It is too high for the international rate to China." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990352) LW Lucas W. Owner > "I like how flexible I can manage my bills for different numbers and hosting sites." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989650) TB Teala B. Office Manager > "Using a VoIP app can be confusing for our techs" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989354) CK Chris K. Admin > "MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989674) MB Michelle B. Registered Nurse > "Integration issue during initial set up was quite tricky" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989523) EC Emma C. C-Level > "voip.ms solves many different problems with their feature set, I'm a happy long-term customer who has used many of the features of voip.ms..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989235) SS Stan S. Director > "Monthly cost of having DID is a little too high." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989131) VR Verified Reviewer Broker > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989361) VR Verified Reviewer CEO > "The user interface does not look good, modern and is not well designed." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989729) VR Verified Reviewer Founder > "There are tutorials and a wiki on their website, and I've found knowledgeable users on 3rd party websites who are willing to help or give..." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021) DO Dave O. Owner > "Web interface was difficult to manage at first but not any more" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4444520) PC Paul C. VP > "Simple interface for experienced users, has many features regular phone systems don't offer." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989463) FoL François L. Enterprise architect > "Some instructions are difficult to understand for a newcomer" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990309) JC Jozo C. Architect > "It's a full-featured platform with a control panel that's easy to use with quick response time." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989472) EB Erik B. owner > "not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989588) MD Michael D. President > "Integrated well with our freepbx server" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991083) MB Michelle B. Registered Nurse > "Integration issue during initial set up was quite tricky" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989523) CB Christopher B. Owner > "Integration was easy with the exception of getting DID's for my area" [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989561) Louis Paul M. Enterprise Architect > "Many options difficults to integrate." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989818) WA Wayne A. President > "Very easy to use and integrate with my current system." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989335) WL Will L. Investor > "Hard to understand various functions ." [See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990367) [View Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/) ## User interface [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) 4.04 (321) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Vonage Business Communications 16/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/159047/Vonage-Business/#features) VoIP.ms Top features 22/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/203084/VoIP-ms/#features) ### Recognition No recognitions have been awarded to Vonage Business Communications VoIP.ms is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value VoIP Software (2022)  ### Deployment & support Vonage Business Communications Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos VoIP.ms Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Vonage Business Communications - By Vonage - Located in United States - Founded in 2001 VoIP.ms - By VoIP.ms - Located in Canada - Founded in 2007 ## Popular Comparisons [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.99/month Price $29/month 4.0 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159047-169627/Vonage-Business-vs-RingOver) [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $1.1/month Price $25/month 4.7 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-203084/Nextiva-vs-VoIP-ms) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19.99/month Price $25/month 4.0 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/159047-175788/Vonage-Business-vs-Nextiva) [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $1.1/month Price $4/month 4.7 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-203084/Microsoft-Teams-vs-VoIP-ms) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (692)](https://www.capterra.com/p/159578/CallHippo/reviews/) $19.99/month Price $0/month 4.0 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159047-159578/Vonage-Business-vs-CallHippo) [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $1.1/month Price Contact vendor for pricing 4.7 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/203084-218251/VoIP-ms-vs-Wildix) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $19.99/month Price $30/month 4.0 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159047-242188/Vonage-Business-vs-RingCentral-MVP) [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $1.1/month Price $350/year 4.7 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-203084/3CX-vs-VoIP-ms) [Vonage Business 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