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Vonage Business Communications vs RingCentral Contact Center: Which is a better fit?

Updated on February 4th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,696 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
3.8
Mobile Access
4.3
Reporting & Statistics
NA
Call Routing
3.8
Call Recording
4.1
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
4.8
Mobile Access
4.8
Reporting & Statistics
5.0
Call Routing
4.2
Call Recording
4.3
User satisfaction
4.0
User reviews313
Ease of use
4.1
Functionality
4.1
Value for money
3.8
Customer support
3.7
4.3
User reviews224
Ease of use
4.3
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-b000b3fa-26ce-4f18-f536-08d97fb77695
Shawn B
IT Architect
5.0

Shawn B.: Hi, my name is Shawn, I'm an IT solutions architect, and I give a five for Vonage Business Solutions. For more videos like this and more reviews like this, click on the link below. So before using Vonage, we were using Cable Vision's homegrown system, I forget what the name was, but it would give you three or four lines, phone lines, and they would expect those phone lines to be tied down to phones, so if you ever moved from one location to the other, you'd have to call back and basically reprogram the phones. It wasn't working for us because our team was growing and a lot of the people would move around the office space and we would have to be on the phone somewhere very often, so that was one of the hurdles. One of the many reasons we went ahead with Vonage is because unlike traditional key line systems, where you would have to purchase a lot of the phone equipment and also the phone servers and put them in the back and then have somebody come in and build it and configure it, Vonage was in the cloud. So they will just ship you the phones, pre-programmed with your extension, with your name, and you could plug it anywhere in the network, just like a computer, and your phone would just be part of this internet PBX, so to speak. Initially, we never integrated or communicated with a voice-over IP service before, so the first time it was just a little, I would say, a little learning curve, but by the second or third phone, we just knew what had to be done and it was a breeze. And every time after that, we went up to about 11 phones or 11 extensions, and then after COVID, we scaled down to about six, but it was extremely easy. In fact, not only was it so great for us, we started selling Vonage Business Systems to a lot of our small business clients because we are in the IT space. So, very honestly, Vonage is a no-brainer. There isn't any upfront investment. There isn't a long turnover. I would suggest that anybody who is interested, whether it's a one man shop or a 50 man business, they could just pick up the phone, call Vonage and be they'll able to help them get a big company look, so it's really a no-brainer.

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video-c6203570-20f3-453d-704f-08d9cfde5739
Joshua S
Attorney
5.0

Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup. We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.

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User interface
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Vonage Business Communications

19/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Call Disposition
  • Call List Management
  • Call Queues
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Contact Database
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • Live Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
  • Voicemail Transcription
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • IVR
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Queue Management
  • SIP Trunking
  • Unified Communications
  • Voice Mail
See All features
Hide VoIP Software Features -

RingCentral Contact Center

Top Features
35/44
Show VoIP Software Features +

Vonage Business Communications

--

Vonage Business Communications
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingCentral Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vonage Business Communications
  • By Vonage
  • Located in United States
  • Founded in 2001
RingCentral Contact Center
  • By RingCentral
  • Located in United States
  • Founded in 1999
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