# Compare Vonage Business Communications vs RingEX 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Vonage Business Communications and RingEX based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159047-242188/Vonage-Business-vs-RingCentral-MVP --- # Vonage Business Communications vs RingEX Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Vonage Business CommunicationsRingEX2/4 selected [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Starting Price $19.99/month Value-for-Money 3.8 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [320 reviews](#user-reviews) Positive 237 Neutral 55 Negative 28 [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price $30.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [1,203 reviews](#user-reviews) Positive 978 Neutral 148 Negative 77 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### JustCall 4.1 (224) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * ### Dialpad 4.2 (562) * * * Starting Price $27.00 Per User,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Ringover 4.7 (868) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,831 reviews from telephony software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Feature ratings VoIP Connection 3.8 VoIP 3.3 Call Routing 3.9 Call Center Management 4.0 Call Recording 4.1 84%Fit High performer Feature ratings VoIP Connection 4.6 VoIP 5.0 Call Routing 4.4 Call Center Management 4.5 Call Recording 4.6 User satisfaction User satisfaction 4.0 User reviews[320](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.8 Customer support 3.7 User satisfaction 4.2 User reviews[1,203](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $19.99Other, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. Best for RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes. ## User reviews Pros & cons OB Olivia B. Paralegal Assistant > "I like that we are able to call our clients and have the number show up as our business number, while also having the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) BM Byron M. owner > "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) BM Byron M. owner > "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile,..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) RB Roy B. Instructor > "The sms feature has been down for months, having to jump back and forth between apps to call or text" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318) BW Bailey W. Director of Recrutiment > "We also appreciate the call quality and the mobile app as it makes everything far more efficient." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) DJ Daniel J. Sales Development Rep > "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430) ID Isaac D. Load Management Supervisor > "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) OB Olivia B. Paralegal Assistant > "The calls drop often and when that happens the app glitches." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) EH Eddy H. IT Support Engineer > "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104) DF DONALD F. AGENCY PRODUCER > "Even after more than two weeks, we still have major unresolved problems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879) BW Bailey W. Director of Recrutiment > "Having Vonage as a part of our daily routine really has improved our overall efficiency." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) VK Viraj K. Manager - PM > "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) JS Jacquie S. Office Manager > "Vonage was good for communication outside of the office with one main inbox" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984) PM Pippa M. Knowledge and Training Coordinator > "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910) WL Whitney L. Business Owner > "It’s easy to change bank accounts if need be without the hassle of plaid and micros." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299) BM Byron M. owner > "Hundreds of these messages lost." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) AY Aaron Y. Director of IT > "The administration panel is far more intuitive than our previous provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) RC Ray C. Client Manager > "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) SB Stephanie B. Office Manager > "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) MJ Mario J. IT Manager > "Customer service needs to have the option to speak to a person if the bot cannot help." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) VK Viraj K. Manager - PM > "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) CD Cyrus D. Software Developer > "A slightly high price for use and the non integration with the APIs" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) GR Gonzalo R. Lead instructor > "It is great, and I love the app too easy to navigate and be on top of my messages." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713) Donald F. CEO > "I signed up with Vonage to get better customer service with setup and I did not get it as promised. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) AY Aaron Y. Director of IT > "The phone system has been extremely reliable over the last few years as well." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) Donald F. CEO > "They sent me an office phone that I couldn't use without an ethernet cable." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) VS Vidushi S. Healthcare Recruiter > "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) DT Darren T. Content Creator > "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968) SK Sid K. Project Manager > "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices," [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) LN LACEY N. COO > "The set up was tricky, but I am no phone analytics expert." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655) AH Andrea H. Front Office Supervisor > "easy to use, the app is great, can always hear our patients" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359) MJ Mario J. IT Manager > "I spent months trying to get someone to help with my issue." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) ZB Ziya B. Advanced Systems Engineer > "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) TS Thad S. Attorney > "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) Mirza Abdul Ghafoor B. Associate Recruitment Specialist > "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885) Donald F. CEO > "Customer service was difficult to get." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) BO Barbara O. Controller > "Our call quality was always crystal clear and never dropped or missed a call." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430) Thomas F. System Engineer > "They were also missing a lot of integration with third party applications" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) SB Stephanie B. Office Manager > "Vonage Business Communication was great for our small business. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Thomas F. System Engineer > "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) FK Faraz K. Recruitment Professional > "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145) RC Ray C. Client Manager > "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) BW Bob W. Network engineer > "Setting up Vonage is easy and straightforward and the customer service is top tier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499) TS Thad S. Attorney > "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) Muteeba N. Recruitment Specialist > "Also, we can record calls as well which will help us in quality audit & control." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702) IF Iqra F. Recruitment Specialist > "You often get a lot of spam incoming calls." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113) SM Shelly M. Administrator > "The mobile app makes it simple to recieve all your work/office calls right on your mobile device." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376) AC Alex C. Director of IT > "users complained of bad call quality and drops." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) SK Sid K. Project Manager > "Call management and messaging align with the latest design language for such phone systems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) CL Claudia L. Human Resources Manager > "Mybe it's me, but I cant find a way to set up a ringtone in my laptop" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779) CD Cyrus D. Software Developer > "Ease of connection, multitude of integrations and overall amazing reception" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) Bruce S. Recruitment professional > "There are some backend issues with Vonage which take some time to get resolved" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767) Mirza S. Software Tester > "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878) PS Paulo S. Diretor > "They kept my money and didn't deliver the service on a technicality." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) Thomas F. System Engineer > "I hope they are able to integrate more with third party apps in the future and I might consider trying them again" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) HS Hadi S. Senior recruitment team lead > "They don't answer the calls or respond timely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097) MM Mary M. manager > "Vonage is good platform to be utilized for a business in office and working remotely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416) RC Ray C. Client Manager > "Furthermore, the customer service provided by Vonage was far from satisfactory." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) MJ Mario J. IT Manager > "The admin portal is very easy to manage." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) DB Dan B. business development > "Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2863735) AC Alex C. Director of IT > "unified communication all in one app on desktop and mobile." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) ZH Zach H. Operations Manager > "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048) WB Walter B. Director of Sales > "I would hands down recommend Vonage to clients and prospects" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4991732) Santanu C. Business Development Specialist > "Sometimes the issue occurs with the support" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450) IL Ivan L. Recruitment Specialist > "We have integrated it into our ATS which makes our job a lot easier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3810813) RC Ray C. Client Manager > "Worst customer service and sales team who promise and don't deliver." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) ZB Ziya B. Advanced Systems Engineer > "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) Rick K. Owner > "We did not like their customer service." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) RS Raza S. Recruitment professional > "I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3611252) PS Paul S. Principal > "The above problem has persisted for months." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162) Rick K. Owner > "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) RC Ray C. Client Manager > "In conclusion, my experience with Vonage has been nothing short of frustrating." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) NB Nabeel B. recruitment specialist > "It is an alright tool, the reports it provides are good, however calling can be improved." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3576093) PS Paulo S. Diretor > "Customer service is a joke." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) RKM Ramya Kaumudi M. Talent Acquisition Manager > "The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3367929) VR Verified Reviewer Director > "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) MR Marina R. Paralegal > "Easy way to manage calls for a nonprofit." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4472802) WM Wanda M. Senior Account Executive > "I didn't like the fact that only an admin could change the password, if needed." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585) [View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Reneisha H. Clinical Programs Manager > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7146080) BW Brandon W. CTO > "Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) AP Albert P. Administrator > "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) MC Milena C. Office Manager > "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394) BW Brandon W. CTO > "This was also not clearly explained during the sales process, despite us outlining our requirements upfront." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) LH Lyla H. Administrator > "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) SH Sarah H. Appt Setter > "Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7136319) BW Brandon W. CTO > "The core phone functionality works, but additional features require more setup and cost." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) JB Jonathan B. HR and Operations Analyst > "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) AS Alex S. Business Development Manager and Senior Marketing Strategist > "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329) MF Meg F. Owner > "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) LH Lyla H. Administrator > "It alleviates the need to have office (Landline) phones." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) DJ Daniel J. Sales Development Rep > "Doesnt have an available function to automate text messages" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399) AP Albert P. Administrator > "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) CE Cameron E. Chief Operations Officer > "Sometimes the notifications settings can get messed up without any intervention." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854) CS Connor S. Brokerage Operations Associate > "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246) LW Lela W. Paralegal > "I don't like that you can't save text messages from and to clients to save in the file when we close a file." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756) LH Lyla H. Administrator > "The app is easy to use and we are able to block spam calls with ease." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) BP Beth P. Data Entry Manager > "Some of the reporting for RingEX is lacking. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) WB Walter B. Director of Sales > "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095) AQ Alexandra Q. Operations Specialist > "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) SB Stephanie B. Office Administration > "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666) JM Juan M. Operations Supervisor > "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) JG Jennifer G. Partner > "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422) TK Taylor K. People Ops Specialist > "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451) RT Ryan T. Head Of Integrated Search And Data Performance > "We we're able to use text authentication services, call clients, and keep our office going from any location in the world." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) TB Thomas B. IT/Technical Lead > "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) BP Beth P. Data Entry Manager > "It's nice to be able to fax, call, text and message all within one app." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) JS Joshua S. Director of Information Systems > "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) LO Luke O. Sales Dev Manager > "Before, the app did not include HUD features which made it more difficult, but this has been addressed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) JG Justin G. Paralegal > "The digital fax is also very convenient when having to send large faxes." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480) MF Meg F. Owner > "Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) SW Shannon W. VP Operations > "It is quite efficient and effective to have several key business services in one spot. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068) Mario D. General Manager > "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) RT Ryan T. Head Of Integrated Search And Data Performance > "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) CD Claire D. Contract Administrator > "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) JV Jon V. IT Service Delivery Manager > "There are times where it can be difficult to work with the RingCentral sales team and support teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960) SN Sussan N. Psychiatric mental health nurse practitioner > "The feature we fine most intriguing is the capacity for voicemail automation that captures our business name." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039) DA Debora A. VIRTUAL ASSISTANT - STAFFER > "It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010) LO Luke O. Sales Dev Manager > "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) CD Claire D. Contract Administrator > "The number I was assigned also comes up on peoples phones as spam." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) EV Erica V. Office Manager and Executive Legal Assistant > "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) RC Robert C. Owner / Manager > "The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4968667) SC Summer C. Reservation Manager > "This enhances communication & efficiency by bringing these platforms to our employees based in different countries." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) SN Sussan N. Psychiatric mental health nurse practitioner > "I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues," [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039) TG Tiffany G. Director of Marketing > "I struggle to listen to voicemails from my RC calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461) HM Haley M. Admin & Data Assistant > "Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4830155) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) DL Danielle L. EHR Clinical Consultant > "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JM Juan M. Operations Supervisor > "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) BB Brian B. GM > "Customer service will drag you around until you accept to live with the issues." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179) VR Verified Reviewer Account Executive > "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JG Jenna G. Admin > "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672) TB Thomas B. IT/Technical Lead > "The configuration backend is a bit wonky." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) AA Adrianna A. Manager > "I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4991196) TB Thomas B. IT/Technical Lead > "It's disgusting I now have to write this every time I leave feedback to not get a followup call." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) KT Krystal T. Property Manager > "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using the office..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052) VR Verified Reviewer Housing Specialist > "Changing the settings doesn’t always improve the problems either." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) RD Reema D. Associate Director > "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905) LM Laura M. Quality Assurance Analyst > "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441) JV Jon V. IT Service Delivery Manager > "It provides us the flexibility to be out in the field and still receive calls from our clients." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960) KS Kubra S. Designer > "Sometimes it is hard to connect to the meetings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366) RW Roody W. Recruitment Manager > "Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead of..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4852755) DA Debora A. VIRTUAL ASSISTANT - STAFFER > "Sometimes messaging just stops without a warning." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010) AM Aries M. Customer Support > "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the UC side." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) PC Paloma C. Accounting Associate > "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my communications in..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664) VR Verified Reviewer Founder > "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351) MH Marcy H. Operations Manager > "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517) JJ Jennifer J. LEAD REIMBURSEMENT > "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740) Heather B. Senior Executive Assistant > "It worked very well for what we needed: video conferencing, webinars, etc." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4835127) Adam F. IT Infrastructure Analyst > "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716) DR Dionel R. Intake > "I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6073276) SV Sally V. Sales > "We cannot place calls, we can only receive them because their cost for international calls is too expensive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477) [View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) ## User interface [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) 4.04 (320) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) 4.24 (1,203) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Vonage Business Communications 20/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/159047/Vonage-Business/#features) RingEX Top features 27/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features) ### Recognition No recognitions have been awarded to Vonage Business Communications RingEX is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Vonage Business Communications Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RingEX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Vonage Business Communications - By Vonage - Located in United States - Founded in 2001 RingEX - By RingCentral - Located in United States - Founded in 1999 ## Popular Comparisons [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.99/month Price $29/month 4.1 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159047-169627/Vonage-Business-vs-RingOver) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $30/month Price $29/month 4.3 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-242188/RingOver-vs-RingCentral-MVP) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19.99/month Price $25/month 4.1 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/159047-175788/Vonage-Business-vs-Nextiva) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.70 (327)](https://www.capterra.com/p/208208/800-com/reviews/) $30/month Price $149/month 4.3 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/208208-242188/800-com-vs-RingCentral-MVP) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $19.99/month Price $1.1/month 4.1 Features 4.7 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159047-203084/Vonage-Business-vs-VoIP-ms) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $30/month Price $25/month 4.3 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-242188/Nextiva-vs-RingCentral-MVP) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/) $19.99/month Price $1/month 4.1 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159047-159578/Vonage-Business-vs-CallHippo) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $30/month Price $350/year 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-242188/3CX-vs-RingCentral-MVP) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $19.99/month Price $350/year 4.1 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-159047/3CX-vs-Vonage-Business) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[4.66 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) $30/month Price $18/month 4.3 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/215555-242188/Clarity-Business-Phone-System-vs-RingCentral-MVP) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Google Voice](https://www.capterra.com/p/210592/Voice/)[4.55 (722)](https://www.capterra.com/p/210592/Voice/reviews/) $19.99/month Price $10/month 4.1 Features 4.4 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/159047-210592/Vonage-Business-vs-Voice) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) $30/month Price $24/month 4.3 Features 4.1 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/187525-242188/Virtual-Office-vs-RingCentral-MVP)